Like A Retail Unicorn

, , , , , | Right | February 23, 2021

My roommates and I are at a local big box store picking up our weekly rations, and we decide to swing by the electronics department. On the shelf, we see a battered and dog-eared copy of a strategy guide for a popular game that came out almost twenty years ago and has had a sequel but no remakes or other circumstances that would merit reprinting a guide. We debate how it came to be there and decide to find out what they are charging for it, out of sheer curiosity. 

At the register, the barcode does not scan, and the cashier can’t find the book in inventory. After a brief consultation with her supervisor, they decide that we can just take it so they don’t have to deal with the inventory headache.

Walking out, it hits us: this may be the only time “It didn’t ring up, so it must be free” was said by the staff to the customers.

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Kids Drain You Of All Your Power

, , , , , | Right | February 3, 2021

I am grocery shopping with my son. I don’t have my debit card on hand but I have one of those digital pay services that I know is accepted at the store. They also have an ATM you can access without your card through online banking. I have used both these options before and never had a problem.

Halfway through shopping, my son gets restless and decides to turn into a banshee, so I hand him the phone to put on a video. Finally, I am done picking everything out and we get to the checkout. I go to pay and realize my phone is dead!

Somehow, my son remained calm after it died, so I had no clue until paying. I am terribly embarrassed and kind of panicking as this is my only form of payment.

The cashier suspends my stuff and puts it to the side, lets me keep the receipt so it doesn’t get lost, and even goes to find a manager so she can get a charger for me to finish the transaction!

To the lady who truly cares about her job and helped me out, you are my rockstar. I sat for fifteen minutes using their charger and completed my transaction just because someone cared enough to help out. I feel like a complete idiot, but a grateful one.

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Refunder Blunder, Part 52

, , , , , , | Right | January 26, 2021

I am a manager at a large chain pet store. I get a call from an older man.

Customer: “Is there another manager around?”

Me: “Sorry, sir, they are off, but I can try and help you.”

Customer: “I bought dog treats from you that made my dog sick and I want to know if I can get a refund.”

Me: “No problem. Do you have the receipt?”

Customer: “I don’t.”

Me: “No problem. Do you have the packaging?”

Customer: “I don’t. The treats were taken to a boarding kennel for my dog and the staff threw them out because they were stale and made my dog vomit.”

Me: “Okay. Did you use your rewards membership?”

Customer: “Actually, I didn’t buy them; a friend did and they paid cash, without using any rewards membership.”

Me: “So, sir, let me make sure I understand. You would like to get a refund for a product that you do not have, with no receipt, no packaging, and no way to prove that it was even brought from here.”

Customer: “Yes. Is that going to be a problem?”

Me: “Unfortunately, yes. I need something. Even though I am not supposed to, I could make it work even if you had the product with no packaging. I need something in order to process the return.”

Customer: “Can’t I just come in and point to what I bought on the shelf and you give me a refund?”

Me: “No.”

Customer: “This is terrible customer service! I should be able to get a refund! I don’t know why I need to have the product, receipt, or way to prove that I got the product from you!”

Me: “…”

I didn’t okay the refund and fortunately, he never came in.

Related:
Refunder Blunder, Part 51
Refunder Blunder, Part 50
Refunder Blunder, Part 49
Refunder Blunder, Part 48
Refunder Blunder, Part 47

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Not In Receipt Of All The Facts

, , , , , | Right | January 14, 2021

We have the option to print or email a customer receipt. Unfortunately, this happens at least once a day:

Me: “Printed or emailed receipt?”

Customer #1: “Yes.”

Or:

Me: “Printed or emailed receipt?”

Customer #2: “Email. It’s my first name dot last name at [website].”

Me: “I don’t know your first name or last name.”

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Consumer Culture Has Infected Them All

, , , , , | Right | November 15, 2020

I work in one of Philadelphia’s hundred museums. It’s not unusual for visitors to ask for directions to other museums when they’re done with ours, especially one made famous by a certain fictional boxer.

I am stationed in a room that people normally visit just before they’re ready to leave. A visitor makes the most confusing request I’ve had to deal with to date.

Visitor: “Can you give me directions to the museum?”

Me: “Do you mean the [Popular Art Museum]?”

Visitor: “No.”

Me: “Okay, which one are you looking for?”

Visitor: “There’s more than one?”

Me: “Yes… there are a couple of dozen museums in this city.”

Visitor: “I guess I’m looking for the [Our Museum].”

Me: “Ma’am, that’s us. You’re already here.”

Visitor: “Yes, can you give me directions?”

Me: “Are you trying to get back to the main room?”

Visitor: “No, I’m just trying to buy a shirt! How hard is that to understand? Where is the museum?!”

Me: “Oh, you mean the museum store.”

Visitor: “Yes! The museum!”

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