Refunder Blunder, Part 51

, , , , , , | Right | January 26, 2021

I am a manager at a large chain pet store. I get a call from an older man.

Customer: “Is there another manager around?”

Me: “Sorry, sir, they are off, but I can try and help you.”

Customer: “I bought dog treats from you that made my dog sick and I want to know if I can get a refund.”

Me: “No problem. Do you have the receipt?”

Customer: “I don’t.”

Me: “No problem. Do you have the packaging?”

Customer: “I don’t. The treats were taken to a boarding kennel for my dog and the staff threw them out because they were stale and made my dog vomit.”

Me: “Okay. Did you use your rewards membership?”

Customer: “Actually, I didn’t buy them; a friend did and they paid cash, without using any rewards membership.”

Me: “So, sir, let me make sure I understand. You would like to get a refund for a product that you do not have, with no receipt, no packaging, and no way to prove that it was even brought from here.”

Customer: “Yes. Is that going to be a problem?”

Me: “Unfortunately, yes. I need something. Even though I am not supposed to, I could make it work even if you had the product with no packaging. I need something in order to process the return.”

Customer: “Can’t I just come in and point to what I bought on the shelf and you give me a refund?”

Me: “No.”

Customer: “This is terrible customer service! I should be able to get a refund! I don’t know why I need to have the product, receipt, or way to prove that I got the product from you!”

Me: “…”

I didn’t okay the refund and fortunately, he never came in.

Related:
Refunder Blunder, Part 50
Refunder Blunder, Part 49
Refunder Blunder, Part 48
Refunder Blunder, Part 47
Refunder Blunder, Part 46

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Not In Receipt Of All The Facts

, , , , , | Right | January 14, 2021

We have the option to print or email a customer receipt. Unfortunately, this happens at least once a day:

Me: “Printed or emailed receipt?”

Customer #1: “Yes.”

Or:

Me: “Printed or emailed receipt?”

Customer #2: “Email. It’s my first name dot last name at [website].”

Me: “I don’t know your first name or last name.”

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Unfiltered Story #218453

, , , | Unfiltered | December 12, 2020

[I am a cashier at my grocery store and I have a down minute so there is a coupon bag that the cashiers pass around a take the used coupons out of the till and put them in the bag… so im doing that and the a customers comes up and iI just want to point out that I started taking out the coupons BEFORE he showed up]

*Customer (Man) Walks up to my Register*
Me (while still getting couponds out of till):Hi, How are you today

{side note: when I was finished doing the couponds, I couldnt remember if I said “hi, how are you” or “one moment please, so i just said it again to make sure}
Me:Hi, how are you?
Customer:You already asked me that
Me:oh, im sorry I didnt remember what I said and wanted to make sure i asked you.
Customer: Maybe if you werent fidding with you register you would remember
*I start ringing up his groceries*
Customer:Let me ask you something? Do you have 2 hrs to talk about my day?
Me (*nervously*):No im sorry i guess i dont
Customer:Then why would asl me that?
Me:It is just a courtesy
Customer: Well you shouldnt ask if you dont want to know..Next time instead say “nice to see you”
[*Pause: why would you say “nice to see you” to somebody that you dont know*}
*I finish up his groceries*
[*so at this point I think he might of changed his attitude because I didnt overreact or get mad and argue with him*]
Customer(while paying): Im sorry i just had a bad experience at [Hardware store right next to us] the cashier was so rude and woudlnt admit she was wrong but she was and she wouldnt even admit she was wrong to her manager…you know i think this isnt the first time it happend]
Me(still nervous and now agitated):*handing him the receipt* Yeah well i hope you have a better rest of your day)
Customer: yeah you too
*customer leaves*

[Now i have a feeling that the other cashier could of done nothing wrong because I got sh*t because I asked him how his day was? Now the other cashier might of reacted diffrently than i did but still, i acted how i acted because i really dont care, unless a customer like calls me a idiot or worse, i will just apologize if they have a problem because after that, what else can I do? customers can keep going but its not gonna do anything.

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Consumer Culture Has Infected Them All

, , , , , | Right | November 15, 2020

I work in one of Philadelphia’s hundred museums. It’s not unusual for visitors to ask for directions to other museums when they’re done with ours, especially one made famous by a certain fictional boxer.

I am stationed in a room that people normally visit just before they’re ready to leave. A visitor makes the most confusing request I’ve had to deal with to date.

Visitor: “Can you give me directions to the museum?”

Me: “Do you mean the [Popular Art Museum]?”

Visitor: “No.”

Me: “Okay, which one are you looking for?”

Visitor: “There’s more than one?”

Me: “Yes… there are a couple of dozen museums in this city.”

Visitor: “I guess I’m looking for the [Our Museum].”

Me: “Ma’am, that’s us. You’re already here.”

Visitor: “Yes, can you give me directions?”

Me: “Are you trying to get back to the main room?”

Visitor: “No, I’m just trying to buy a shirt! How hard is that to understand? Where is the museum?!”

Me: “Oh, you mean the museum store.”

Visitor: “Yes! The museum!”

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Time For A Change… Of Occupation

, , , , , | Working | November 13, 2020

I am an American returning home from studying in the UK. I have a layover in Philadelphia and I’m going through security. My carryon has been flagged for search after the scan and a TSA agent waves me over so he can search my bag. He rifles through it and can’t find anything, and it occurs to me it’s probably a little side pocket that I have been keeping my loose change in.

Me: “There’s a little pocket there on the side.” *Points*

Agent: “DON’T REACH OVER THE GLASS!”

Me: “Sorry…”

I point again, this time keeping my hand as far from the glass as possible. The agent ignores me as he continues to go through the other pockets.

Agent: “Where is it?!”

Me: “It’s right there! It’s just change.”

He finally pays enough attention to me to see the pocket and searches it to just find a handful of British pennies.

Agent: “Listen to me. YOU HAVE TO SPEND THESE!”

He handed me my messed up bag and sent me on my way. I was left wondering when carrying money became an offense or how I would spend £0.50 worth of pennies in an American airport.

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