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Well, Her Heart Is In The Right Place

, , , , , , | Learning | October 6, 2021

In college, a friend asks me to be a part of his film project. In the project, we follow a woman (me) and her husband as he goes down the path of addiction and back through recovery. We set up in an alley and start filming my husband drinking from a bottle in a paper bag. 

Me: “I thought I’d find you here.”

Husband: “F*** off.”

Me: “Why don’t you go get help?”

A woman walking by sees us and comes over.

Woman: “Hey! Leave him alone!”

Me: “What? Oh, no, no—”

Woman: “I said leave him alone! I’ll smack the stupid right outta you!”

Husband: “Ma’am, it’s fine. We—”

Woman: “You do not have to put up with these… fake-do-good b****es.”

Our friend, who has been standing nearby filming, finally steps in.

Friend: “Ma’am, please listen, he’s not—”

Woman: “He’s clearly a man in distress and you’re filming him!”

Friend: “No, he’s fine. He—”

Woman: “He ain’t fine!” *To my homeless “husband”* “Come on, sweetie. Let’s get you something to eat.”

Husband: “Um… this is a class project.”

The woman stands there, silent, looking at all of us. 

Woman: “A class project for what?”

Friend: “For [College]. I’m a film major.”

The woman seems at a loss, but then she rallies.

Woman: “Well… You can’t just go up to homeless people and put them in your—”

Husband: “I’m acting!”

Woman: “Oh. Well… you… are doing a fine job. Just don’t be out here long. Other folks won’t be so nice about you bothering the homeless.”

Friend: “Right. Thanks.”

We finished within an hour, and while other people did stop and ask what we were doing, nobody else was quite like that woman.

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From Off The Shelf To Straight Down Your Throat

, , , , , | Right | June 8, 2021

I work in a high-end department store. As such, customers can be a little… particular. This is fine, though, as we are used to it and can handle it well. One woman comes in and chooses some very expensive sunglasses. This happens as I’m checking her out.

Customer: “And I would like a fresh pair from the back.”

Me: “Of course, ma’am. Let me go check that we have them.”

I go through our stock, but the only extra pair is also out on the shelf. I bring the extra pair to the register in case she likes the condition of these more. But before I can get a word in, she barks at me:

Customer: “I just saw what you did! You just took those off the shelf!”

Me: “I did, ma’am. These are the only two pairs I have left, but we can easily order you a brand new one if you like.”

Customer: *Grumbles* “Fine, order it.”

I cancel the transaction and start an order when she suddenly speaks up again.

Customer: “No. You know what? Cancel everything. I don’t want them. I saw what you did. I won’t take a used pair!”

She stormed off. I assume she thought I was trying to pass the other pair off as the new pair, but she jumped down my throat before I could explain and then didn’t seem to believe me anyway when I did. Some people can never be pleased.

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A Most Unreceptive Receptionist, Part 11

, , , , , | Working | May 28, 2021

My husband got home two weeks ago from spending two months in the hospital. We gave the hospital and doctor’s office our home phone number instead of his cell phone. He has a dozen follow-up appointments scheduled with many different departments, not to mention four different departments of in-home nurses calling and coming all throughout the week. Our phone is ringing off the hook. To let him rest as much as possible, I handle all the calls and scheduling of appointments.

He receives this call on his cell phone, which is listed as the non-primary number.

Husband: “Hello?”

The lady speaks without any introduction or greeting or anything.

Lady: “You want to cancel your appointment?”

Husband: “What?”

Lady: “You want to cancel your appointment?”

Husband: “Who is calling? Which appointment?”

Lady: “This is [Doctor]’s office.”

He gets me on the phone and she repeats which office she’s calling from. Unfortunately, my husband has eight new doctors that want follow-ups, and in the chaos, I didn’t grab my notes. It takes five minutes of me asking what department this doctor is in and me guessing upcoming appointments I have memorized for her to answer.

Lady: “I am with [department]. So, you want to cancel tomorrow’s appointment?”

Me: “No! We need this appointment! Why would we want to cancel?”

Lady: “We received a voicemail from you.”

It finally clicks. Two weeks ago, when my husband was first released, I called this office to MOVE the appointment. I left a detailed message repeating that, if possible, we wanted to move it one day, when we’ll be coming back to that same building for another appointment. I left my name and my number. 

Me: “No. I left a message two weeks ago. After not getting a call back, I called again. This is already resolved.”

Lady: “You want to cancel?”

Me: “No! We wanted to move it to Wednesday because we’ll already be in [building] that day, but the doctor isn’t there Wednesday.”

Lady: “We could move it to Thursday.”

Me: “That doesn’t help because we’ll be there on Wednesday. We’ll keep this appointment.”

Lady: “What about next week?”

Around and around and around we went for five more minutes until I could convince her that this was already resolved. And for those wondering, my husband is doing great!

Related:
A Most Unreceptive Receptionist, Part 10
A Most Unreceptive Receptionist, Part 9
A Most Unreceptive Receptionist, Part 8
A Most Unreceptive Receptionist, Part 7
A Most Unreceptive Receptionist, Part 6

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Like A Retail Unicorn

, , , , , | Right | February 23, 2021

My roommates and I are at a local big box store picking up our weekly rations, and we decide to swing by the electronics department. On the shelf, we see a battered and dog-eared copy of a strategy guide for a popular game that came out almost twenty years ago and has had a sequel but no remakes or other circumstances that would merit reprinting a guide. We debate how it came to be there and decide to find out what they are charging for it, out of sheer curiosity. 

At the register, the barcode does not scan, and the cashier can’t find the book in inventory. After a brief consultation with her supervisor, they decide that we can just take it so they don’t have to deal with the inventory headache.

Walking out, it hits us: this may be the only time “It didn’t ring up, so it must be free” was said by the staff to the customers.

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Kids Drain You Of All Your Power

, , , , , | Right | February 3, 2021

I am grocery shopping with my son. I don’t have my debit card on hand but I have one of those digital pay services that I know is accepted at the store. They also have an ATM you can access without your card through online banking. I have used both these options before and never had a problem.

Halfway through shopping, my son gets restless and decides to turn into a banshee, so I hand him the phone to put on a video. Finally, I am done picking everything out and we get to the checkout. I go to pay and realize my phone is dead!

Somehow, my son remained calm after it died, so I had no clue until paying. I am terribly embarrassed and kind of panicking as this is my only form of payment.

The cashier suspends my stuff and puts it to the side, lets me keep the receipt so it doesn’t get lost, and even goes to find a manager so she can get a charger for me to finish the transaction!

To the lady who truly cares about her job and helped me out, you are my rockstar. I sat for fifteen minutes using their charger and completed my transaction just because someone cared enough to help out. I feel like a complete idiot, but a grateful one.

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