Trying Not To Make A Meal Out Of It

, | Stockholm, Sweden | Working | May 6, 2014

(I enter a fast food restaurant close to where I live. I notice that the guy behind the counter is alone despite there being a huge line. When he finally gets to me, he looks very frazzled.)

Employee: “I’m afraid you’ll have to wait a while since your order isn’t ready.”

Me: “That’s fine.”

(A quarter of an hour later I still haven’t got my food, but I’m in no hurry, so I keep waiting. Suddenly he looks up at me and I can see all the blood draining from his face.)

Employee: “Oh, my god. I completely forgot about you. I’m so sorry! You can have your meal for free if you like.”

Me: “I paid by card, and I don’t want to give you any extra trouble since you’re understaffed. So, don’t worry about it.”

Employee: “I could give you a free ice cream? Or an extra burger?”

Me: “Really, I’m completely fine, and you’re just tired. It could’ve happened to anyone.”

(At first he just stares at me, looking like he might just cry from relief.)

Employee: “You’re the best thing that’s happened to me all day. Let me get your order.”

(When I checked my bag, I found that he’d put coupons for two free meals there, along with a hastily scribbled thank you note.)

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Short Changing Their Tune

, , , , , | Right | June 13, 2017

(I’m about 17 at the time and cashiering on a particularly busy Saturday morning. A customer walks up to my register and tosses a pack of gum on the belt.)

Customer: “Just this, please.”

Me: “Sure! Your total will be $1.”

(He hands me a $5, I hand him his change and gum. He just stands there, staring at me…)

Me: “Is there something else I can help you with today?”

Customer: “I gave you a $50.”

Me: “Actually, you gave me a $5. Minus the $1 for gum, your change is $4.”

Customer: “No, I gave you a $50! You short-changed me! Open up your register right now and give me the rest of my change!”

Me: “Let me grab a manager. They’re the only ones who can open my register in between transactions.”

(This is not exactly true, but I suspect something fishy and I want a manager to take a look. I flag down my direct supervisor, who does not like me all that much.)

Manager: “What seems to be the problem?”

Customer: “I gave her a $50 for this gum and she only gave me $4 in change! I demand you open the register and give me the rest of my money!”

Me: *quietly, to the manager* “He gave me a five.”

Manager: *nods* “I’m really sorry about this, sir. What I’m going to do is take her drawer to the back and count it. That way, we can give you the right amount of change back. It should just be a few minutes while we take care of this.”

Customer: *nervously* “WHAT?! No, no. You really don’t have to do that. I’m fine without my change, honest. I don’t need it that badly.”

Manager: “Sir, I heard you shouting from across the store. Obviously this is important to you and we want to make sure our customers get the correct amount of money back. Right, [My Name]?”

Me: *not entirely sure what she is getting at* “Of course…?”

(The manager pops my drawer out of the register and carries it to the back. The customer starts pacing back and forth, muttering under his breath about how unnecessary it all is, etc. while fumbling through his wallet. Ten minutes later, my supervisor walks back out and puts my drawer in the register.)

Manager: “I had two people count her drawer and it balanced both times. As a result—”

Customer: “No, it’s ok. I actually found the $50 in my wallet. I did give you a $5. Isn’t that funny?” *laughs nervously and runs out of the store*

Manager: “Well, that was obviously a short change artist. Good job, [My Name].” *walks away*

(I was stunned, not by the customer, but by the fact that this particular manager acknowledged that I’d done a good job!)

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Keep Your Paws Off Our Pups

| Scotland, UK | Right | July 12, 2012

(I’m a volunteer at an animal shelter. People can pay a small donation to come and see our animals. One day I’m returning a dog to its kennel when a customer approaches me.)

Customer: “This is ridiculous! I want to see your manager!”

Me: “Um, I’m just volunteer here, sir. If you speak to somebody in reception—”

Customer: “Rubbish! You’re just making excuses! I paid my donation to see your dogs and I can only get into one block. The other three are closed! I know you have more dogs!”

Me: “We close three blocks for the dogs’ welfare, sir. If you’re interested in—”

Customer: “I don’t give a f*** about the dogs’ welfare! I want to see more dogs! You have no customer service at all, do you?!”

(On hearing this, another customer approaches and gives the very rude customer a £5 note.)

Another Customer: “Here’s £5; consider it a refund. Because I can tell you, sir, they would absolutely NOT allow you anywhere near their animals with that attitude!”

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Wireless, Clueless, And Hopeless, Part 12

| Serbia | Right | January 28, 2013

(I work in a computer repair service where we fix computers, reinstall windows OS and the like. A girl storms in the shop, ignoring the line and starts shouting at me.)

Customer: “Hey! When you reinstalled my Windows, you broke the wireless receiver in my laptop! I can’t connect to my wireless network! I want my money back and I want it now!”

(Other customers are obviously uncomfortable. I decide to test her laptop on the spot, on the counter, and it connects to our shops wireless network without any problems.)

Me: “See, it connects to the internet. Maybe you didn’t set up your connection properly.”

Customer: “It connects to your network, but not mine. The programs you installed must be wrong ones! I want my money back!”

Me: “If it connects to one network, it will connect to any. What kind of device are you using to broadcast your wireless signal?”

(She is silent.)

Me: “Are you connecting to your own wireless network?”

Customer: “…No.”

Me: “Are you sure you aren’t trying to steal someone else’s internet without knowing their password?”

Customer: *blushes, lowers her head, and rushes out of the shop*

 

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Common Sense Bounces Off His Head

| Rotherham, England, UK | Right | October 10, 2013

(There have been a number of armed robberies in the surrounding area of betting shops, convenience stores and post offices. We are all pretty on edge when a customer comes in the store wearing a motorbike helmet.)

Me: “Excuse me, could you remove your helmet please?”

Customer: “What?!”

Me: “Could you remove your helmet, please? You’re not supposed to come in the shop with it on.”

Customer: “This is ridiculous; why should I have to take it off?”

Me: “I’m not serving you while you have it on. Please remove it.”

Customer: “If a [racial slur] came in here with their face covered, you wouldn’t ask them to remove it.”

Me: “Seeing as that isn’t even relevant in this matter, I’ll ignore what you just said. However I will not serve you while you are wearing that helmet. There have been countless armed robberies in the area, so do you really think I feel safe with you walking in like that? Just be glad I haven’t already pressed the panic button.”

Customer: *shuts up and removes helmet*

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