Great stories from our entire backlog!

Number-Crusher

| Right | July 22, 2014

(I am 19 and working at the register in the slowest and emptiest part of the store, so I tend to get a lot of creepy people with no one in sight to help me. A customer in his 50s comes up and I ring him up. As I finish the transaction…)

Customer: “So, do you have a boyfriend?”

Me: *laughs, thinking he’s going to be sweet* “No.”

Customer: “Wanna go out some time?”

Me: “Oh, thank you but no.”

Customer: *gets annoyed* “Why not?”

Me: “Um… you’re just a little bit too old for me.”

Customer: “You know, age is just a number in your mind…”

Me: “Yeah, but yours is a REALLY big number…”

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Atone For Sins, Make Peace With Maker, Close Phone Account

, , | Right | May 12, 2009

Me: “How may I help you today?”

Customer: “I’d like to close my account.”

Me: “Well, I’m sorry to hear that, but I can assist you with that right here. May I ask why you’re closing your account today?”

Customer: “What? You don’t know?”

Me: “I’m sorry, ma’am, I don’t.”

Customer: “It’s the Armageddon!”

Me: “Uh, well, okay, ma’am. I’ll get your account closed right away… Is there anything else I can do for you?”

Customer: “Watch your back, young lady! You’ll see! The Armageddon’s coming, make no mistake!” *hangs up*

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Lucky In Card(ed)s

, | Right | October 7, 2014

Waitress: “What would you like to drink?”

Me: “I’ll have a rum and Coke.”

Friend: “I’ll have Guinness.”

Waitress: “May I see some ID?”

(My friend and I look at each other in shock. I am just shy of turning 50 and my friend is in his mid-50s, and we both have classic male pattern baldness. There isn’t a chance on earth either of us could be confused with being minors.)

Me: “Are you serious?”

Waitress: *looking a bit embarrassed* “It’s policy.”

(Generally, policy is to card people who look 30 or under. We don’t even look close to that. My friend is from England where carding is basically non-existent.)

Friend: “Young lady, I have never once been carded in my entire life. Congratulations, you are the very first.”

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Cashier By Day, Consort By Night

| Right | July 8, 2011

Customer: “Hi, are you all sold out of condoms?”

Me: “Yes, sir, we’ve been out of condoms for a week. I’m sorry, but you’ll probably have to go to a [pharmacy] to find some.”

Customer: “Can I have one from your personal stash?”

Me: “My personal stash?”

Customer: “Yeah, from your purse.”

Me: “Sir, I think you have mistaken me with a different profession!”

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Smoking Away The American Dream

| Right | October 15, 2014

(A family walks in and gets some cigarettes and snacks. They walk to their vehicle and after ten minutes, the father, who was pretty rude earlier, walks back inside.)

Me: “Hello.”

Customer: “I need a new pack of cigarettes.”

Me: “Okay, sir, which kind?”

Customer: *tells me name of the cigarettes*

(I go to ring them up, at which point he stops me.)

Customer: “No, no, no! I want to exchange the ones I just bought for those!”

Me: “Okay, sir, may I have the other pack?”

(The customer hands me the opened, and half-gone pack of cigarettes.)

Me: “Sir, once these are opened, I am not allowed to return or exchange them.”

Customer: *angrily* “THIS IS AMERICA!”

(I am slightly thrown off and just stare for a moment. He widens his eyes and tilts his head forward wanting a response.)

Me: “Sir, I know this is America, but with THAT logic, I can go to a bank, rob it, scream ‘THIS IS AMERICA,’ and run out with no repercussions. This IS most definitely America, but we have rules and policies here that we still have to follow.”

Customer:“I have the receipt!!”

Me: *knowing full-well he declined the receipt when I offered it to him* “Sir, even with a receipt I cannot return an opened and incomplete item to the shelf.”

Customer: “Give me my receipt!”

(I print it out and hand it to him. He leaves and his son enters.)

Son: “I need to exchange these.” *lays receipt on counter*

(At this point I am very agitated.)

Me: “Sir, I cannot exchange or return open and incomplete items.”

Son: “But I have a receipt!”

Me: “Sir, I’m sorry but it doesn’t matter. The cigarettes are open and several have been taken out. All I can do is ring up a new pack.”

Son: “Can I have my money back for these, then?”

Me: “No, sir, the pack is opened and some are missing.”

Son: “Well, I’ll just keep the pack. You just give me my money!”

Me: “That’s not how this works. I can’t give you a refund and let you keep the pack. But I can’t give you a refund on incomplete and used items anyway.”

(At this point THE WHOLE family comes in and is yelling at me in another language, screaming occasionally ‘This is America!’ and ‘I know my rights!’)

Son: “We want to see the policy that states you can’t take these back and give us a refund.”

Me: “It isn’t written anywhere. It’s common sense.”

Son: “I want to speak to a manager!”

(Only one person is on shift at a time. Managers are not on site either.)

Me: “No managers are currently on site, sir.”

(This is also at 12 am and we are directed to leave any complaining customers with the store phone number and a time when managers will be available.)

Son: “Then give me their personal number!”

Me: “At 12 am? Sir, I can guarantee if you call them at 12 am, you will not get what you are wanting. Besides, we are not allowed to give customers personal numbers. I can give you the store number and a time when a manager will be available, but that’s really all I can do.”

Son: “I’m calling the cops, then.”

Me: “That’s fine. Please do.”

Son: “You are a horrible employee!”

Me: “Tell me, would YOU buy a pack of cigarettes that was ready opened? Or want to even use a pack of cigarettes that someone you know nothing about opened and touched?”

Son: “…no.”

Me: “Exactly. So why would you expect someone else to do the same?”

Son: “THIS IS AMERICA!”

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