Great stories from our entire backlog!

Information Underload

, , , | Right | December 30, 2009

Me: “Okay, ma’am, just slide your card and either select credit or enter your PIN.”

Customer: “It says credit. This is a debit.”

Me: “I know, ma’am. Just enter your PIN for debit.”

Customer: “But it says credit!”

Me: “I know. Just put in your PIN like on any debit machine.”

Customer: “But the button on the screen says credit!”

(Seeing no end to this conversation, I put my hand over the screen and block her view of it.)

Me: “Okay, now enter your PIN.”

(She did so, and not surprisingly her groceries were paid for.)

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Walking Tall, Thinking Small

, , , | Right | December 20, 2010

Me: “Thank you for calling [Hotel]. How can I help you?”

Guest: “I’m wondering if you have any vacancies tonight?

Me: “Sure!”

(I tell her the availability and prices.)

Guest: “Well, I have a walk-in coupon for a lower price. Can I use that?”

Me: “Sure, but I won’t be able to make a reservation for that price because it is for a walk-in only.”

Guest: “Okay, I’ll need to take your airport shuttle though. Can I still use the walk-in rate?”

Me: “I’m not sure I understand.”

Guest: “I’m taking a shuttle. I won’t be walking in!”

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A Winning Counter-Threat

| Right | June 21, 2015

(We have a client who frequently calls and threatens to send her father to our firm because her case isn’t resolved, in spite of us telling her repeatedly that she has to wait for the final hearing which has been scheduled. Her father also repeatedly threatens us as well. I’ve finally had enough with this phone call.)

Client’s Father: “If you don’t file a [name of motion] by TODAY, I’m going to come down there personally, and we’ll see what happens!”

Me: “Good. I’ve been looking for a reason to call the police.”

Client’s Father: “What? You can’t do that! Attorney-client privilege!”

Me: “See, here’s the thing Mr. [Name]: you are NOT the client. Furthermore, I’m the paralegal. I don’t get paid enough to deal with your threats. If I quit, the attorney has no one to deal with your abuse. If you come in and threaten me, I have every right to fear for my safety and take actions to ensure I am safe.”

Client’s Father: “WHY YOU B****! I’LL TEACH YOU—”

Me: *interrupting him* “FURTHERMORE, your daughter is in the middle of a custody battle with her ex being represented by one of the loudest attorneys in town. How do you think a criminal charge will affect her case?”

Client’s Father: “DON’T YOU DARE SPEAK TO ME LIKE THAT!”

Me: “Likewise. Show up at the office and I’ll call the police, and you’ll lose your case. If you have a problem, take it up with the attorney. I’m not dealing with you anymore.”

Client’s Father: “HOW DARE YOU!” *I hang up mid-sentence*

(He never did come in to threaten me… and he never did complain either!)

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Consider Yourself Ameliorated

| Working | May 7, 2012

(I work as an assistant. My boss tends to be really rude and always assumes he’s more intelligent than the people he’s talking to, but he usually isn’t. He also assumes I’m gay because he calls it a “lady job”, so I can’t wait to introduce him to my girlfriend at a company party.)

Boss: *shaking my girlfriend’s hand* “Oh, I thought [my name] was gay.”

My Girlfriend: *trying to be polite* “If he is, that’s news to me!”

Boss: “Well, it’s good that you were able to fix him. After all, we don’t want people like that working here. And we’re all always improving and ameliorating our lives, aren’t we?”

My Girlfriend: “Those are synonyms, and I don’t think that their definitions are what you’re actually trying to say, but okay…”

Boss: *condescendingly* “Young lady, they are NOT synonyms.”

My Girlfriend: “To ameliorate something is to alter or change something for the better. So yes, they are. And, even if [my name] was gay, who says that’s bad or in need of improvement? People are who they are, you know.”

Boss: *snidely* “It’s cute that you think you’re smart enough to compete, but—”

(At this moment, my boss’s boss approaches. He has apparently been listening in on the entire conversation.)

Boss’s Boss: *to my boss* “You’re fired. Clean out your office tomorrow.” *to me* “I have an opening for an executive assistant on my personal team that I’d like to offer you.” *to my girlfriend, shaking her hand* “It was lovely to meet you. I hope you can join us all for lunch sometime this week!”

(I found out later that my boss had had a few discrimination complaints filed against him over the years, and when his boss overheard what he was saying, he’d had enough. I did take that promotion, and my new boss, his wife, and my girlfriend and I all have lunch at least twice a week!)

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Thinking Way Outside The Box

| Right | May 21, 2014

(It was getting to the end of the day at the bank. One of my tellers and a banker are in the drive-thru, starting to pack things up, when a customer pulls into one of the farthest lanes from the building.)

Customer: “I need to get into my safe deposit box.”

Teller: “Sure thing. I can let one of the bankers know that you will be coming in to get into your box.”

Customer: “No. I’m not coming in. I just want to get into my safe deposit box.”

Teller: “Well the safe deposit boxes are inside. They are inside the vault. The only way to get in the box is to go in the vault.”

Customer: “I know. I told you I am not coming inside. I just need to get into my safe deposit box.”

Teller: “How are you going to get your box out of the vault that is inside if you don’t come inside? Bank employees don’t have access to the safe deposit boxes because they contain your property. YOU have the key.”

Customer: “LOOK I TOLD YOU I’M NOT COMING INSIDE. ARE YOU GOING TO GET MY SAFE DEPOSIT BOX OR NOT?!”

Teller: “Seriously?”

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