There Is Snow Reason Not To Celebrate

, , , , , , | Working | October 23, 2017

(It has been cold for a few weeks now, and our university has already shut down once due to ice and snow. My department works for the university, and shuts down when the school does. There is more snow on the weather forecast for today.)

Coworker: *peering out the window* “There’s the snow! Finally.”

Supervisor #1: “All right! Who’s up for some day drinking? We can go to [on-campus Pub] just like last time we shut down early.”

Supervisor #2: *pulls a bottle of what looks like champagne from underneath his desk*

Supervisor #1: “Oh! You’re so prepared!”

Your Insurance Has Been Terminated

, , , , , | Working | October 23, 2017

(I’ve been diagnosed with endometriosis, and I’m referred to a specialist for a consult to do a hysterectomy. It’s a very painful condition where the lining of the uterus grows outside of the uterus. My appointment is made on a Friday, and it is set for a Wednesday. Wednesday morning, I call to try and reschedule due to a snowstorm, but I’m told that I have to wait for three weeks to get another appointment. I drive the 45 miles in a snowstorm, losing control of my car once and almost getting hit by another car. My appointment is set for 9:20 in the morning, and I manage to get there at 9:00. Right as I pull in, I get a call.)

Worker: “Hi, is this [My Name]?”

Me: “Yes.”

Worker: “Hi! This is [Name] with the clinic. We did some digging, and we can’t take your insurance.”

Me: “Excuse me?”

Worker: “I’m very sorry, but we do have other resources for you if you would like.”

Me: “Well, I would like them, but first I need to speak to your supervisor.”

Worker: “Why?”

Me: “This appointment was made Friday. If my insurance wasn’t accepted, why didn’t I get a call Friday night, at any point on Monday, yesterday, or today when I tried to reschedule the appointment? Instead I get to your location, after I almost get into two accidents, just to be told that I can’t be seen today? I need to speak to a supervisor.”

Worker: “Ma’am, I need you to remain calm; otherwise, I will be forced to terminate the call.”

Me: “Ma’am, I’m very calm. But I need to speak to your supervisor.”

Worker: “I’m sorry, but I’m forced to terminate this call.” *hangs up on me*

(At this point, I’m livid. I call back and ask to speak to a supervisor. After being transferred three different times, I’m transferred to the right woman. I explain to her the entire situation and she is silent the entire time. When I finish:)

Supervisor: “Miss, I am so sorry. I will find you a clinic that will take your insurance, and I will pull strings to get you in as soon as possible. You should have been notified right away that you would not be able to be seen, and this is incredibly unprofessional.”

(The supervisor did help me get my appointment, so hopefully, soon I will be able to get the hysterectomy that I need.)

Dutifully Praising Your Sense Of Duty

, , , , | Working | October 23, 2017

(I’ve recently taken a job as a secretary after the person who previously held the position was let go for less than stellar performance. My new boss seems like a demanding person, but I quickly come to realize that his expectations are low. It leads to several conversations like this one:)

Boss: “[My Name], I wanted to let you know I was very impressed with how you handled things while I was traveling.”

Me: *confused because it was very quiet while he was gone* “Uh, thank you?”

Boss: “That email you sent out, you know, when you rearranged a phone call. That was excellent!”

(A task like that would be very basic for someone new to the job. Having several years of experience, I’m completely baffled that someone would bring it up at all.)

Me: “I… You know that’s routine, right? Thank you, but it was just an email.”

Boss: “No, seriously, the way you handled that was very professional. And… Now you’re looking at me like I’m crazy because I’m praising you for something you think should go without saying.”

Me: “Sorry! I love positive feedback; who doesn’t? I’m just confused.”

Boss: “Just let me enjoy this for a bit.”

(Later, he walks by my office as I’m about to finish my last task for the day.)

Boss: “[My Name], what are you still doing here? Shouldn’t you be going home?”

Me: “My shift ended two minutes ago. It’s fine; I’m just sending out that request for information before I leave.”

Boss: “But you could leave that until tomorrow morning.”

Me: “Sure, but you said we need the reply by tomorrow afternoon. If I send it out tomorrow, how much do you want to bet that there will be someone who complains because half a day isn’t enough time to send us a yes or no reply?”

(I’m looking at my screen as I say this, but my boss goes so quiet that I look up and see him staring at me.)

Me: “Everything all right?”

Boss: “I’m not going to say anything, because then you’ll get that expression again as if you’re wondering if I’ve lost my mind. Just… That’s why I hired you. Please stay.”

No Such Thing As A Free Lunch

, , , , | Working | October 22, 2017

(The office I work at is pretty laid back regarding things like lunch breaks, so I prefer to take my break later in the afternoon so that I am available to answer the telephones over the typical lunch hour. My desk is next to the department printer where a lot of protected information about clients is printed, whereas one of my coworker’s desk is a few cubicles down the hall. I am gathering up a stack of coworker’s printed material and decide to drop it off to her as it’s been sitting for a few hours. It is about 10:45 am, but she’s sitting at her desk eating lunch.)

Me: “Hi, [Coworker], just dropping off your printed forms; they’re in the protected folder in your in-tray if you’re looking for them.”

Coworker: “Oh, okay… um, listen; I normally take my lunch early because I get hungry earlier. I need you to make sure you don’t interrupt my lunch with work; I’ve earned my break and it shouldn’t be interrupted for anything other than an emergency, okay?”

Me: “Oh, I’m sorry. I didn’t realize you took an early lunch. Regardless, I was just dropping off the files you printed earlier; I don’t actually need anything from you at the moment. Enjoy your lunch!” *I head back to my desk but my coworker follows me*

Coworker: “I don’t think you understand; it’s very disruptive if you give me your work while I’m on lunch! I don’t get a proper break at all and it stresses me out!”

Me: “Yes, I understand that. I apologized because I didn’t know you started taking earlier lunches. I also wasn’t bringing you any work; you left some client files in the printer tray with sensitive information on them. People were sifting through the pile to get their own items. I was just dropping them off to clear the printer tray, not asking you to handle them right this moment. Next time I’ll make sure you’re not on break before I stop in.”

Coworker: “Good, because I’m not going to interrupt my lunch unless it’s an emergency!”

(A couple days later I am taking my lunch at my usual time, which I have done every day since I started in the department. Our other coworker is out at an appointment so it’s just the one coworker handling clients.)

Coworker: “[My Name]! I need you to jump on line one and finish handling a client’s case!”

Me: “What? Why?!”

Coworker: “I picked up the phone and after a minute or two realized I really had to pee! You can handle it; he just needs help filling in a certain section of his registration.”

(My coworker runs off and I end up answering the phone to a client having severe technical difficulties, and I spend over 20 minutes sorting it out. After that call, another client calls, and another, and so forth until I’ve spent over 45 minutes on the phone and my coworker still isn’t back yet. I manage to find her in the kitchen waiting for the kettle to boil and talking to someone in another department.)

Me: “Where have you been?! You were supposed to come right back from the bathroom so I could go back to my lunch!”

Coworker: “Yeah, but it’s stressful answering those calls! I just needed a little breather to refresh. I’ll go get the next caller.”

Me: “Good. I’m taking the rest of my lunch outside. I won’t be there if you need to use the bathroom again.”

Coworker: “Okay, fine! Jeez! It was just a little break!”

(Shortly afterwards coworker stopped printing her files and would email them to me asking me to print and file them for her since I was “already right there”. I left for a job at another department and she quit the company altogether about a month later because it was “too stressful” for her. The rest of us had no issues and found the job to be relatively easy. She was the one making it stressful!)

Dead For A Dollar

, , , , | Working | October 22, 2017

(The cashier is scanning my items, and picks up a decorative owl for Day of the Dead.)

Me: “That didn’t have a price tag and it was the only one there. So, if it is too much of a problem, don’t worry about it.”

(I’m worried about it, though. El Día de los Muertos is my favorite holiday and I’ve fallen in love with this owl. I don’t want to leave the store without one; even though it is a big box retailer, I’m not sure if other locations would have it.)

Cashier: “Did you get it from the front?”

Me: “No, it was in the back with the seasonal.”

Cashier: *thinks, taps a few buttons, types in $1* “Does a dollar sound good?”

Me: “It sounds very good. Thank you!”

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