Pulp Friction
I worked at a paper company, and the crew I ran produced 20% over the required production on any given work order on any given day.
The handbook said that crews were to take two ten-minute breaks and one thirty-minute lunch.
My crew took two fifteens, and a lunch would average between thirty-five to forty minutes.
Our boss came up to me one day:
Boss: “Your team’s break times are too long.”
Me: “But we’re getting the work done, aren’t we?”
Boss: “Yeah, but you need to go by what the handbook says.”
Me: “That’s fine, and since we’re expected to go by company regulations, my crew will now only produce the prescribed amount of material from now on.”
Boss: “That’s not necessary. You’re not to slow the machine down.”
Me: “Okay, then I’ll shut the machine down when we’ve hit the prescribed daily amount of material, and for the last hour of the day, we can relax.”
Boss: “That’s not very productive.”
Me: “The handbook doesn’t say we can’t. The handbook just says we’re to produce a prescribed daily amount of material, which we will do. So, we either go by the book, as you have suggested, or we just keep doing what we’re doing.”
She never complained about the length of our breaks again.

