A Not-So-Crafty Applicant

, , , , , | Working | April 8, 2020

(I’m helping with some interviews for a craft store, as I’m a new manager. I am asked to interview a girl in her twenties, just a couple of years younger than me. I go through her application and it looks normal: some retail experience, finished high school, computer proficient. I call her to set up the interview.)

Me: “Hi, is this [Applicant]?”

Applicant: “Yeah. What’s up?”

Me: “This is [My Name] with [Store], calling about your application. We’d like to have you come in for an interview!”

Applicant: “Oh, cool. Can we do it at [Coffee Shop]? I don’t wanna come all the way out there.” 

Me: “Unfortunately, we have all interviews done in the store. I can see if it can be done on a day you’re more open, though!”

Applicant: “Ugh, I guess.”

(We get it scheduled, and I tell her goodbye and hang up. I look at the other manager in the office with me.)

Me: “If driving to the store is such a hassle just for the interview, how is she gonna manage driving here to work when she’s scheduled?”

Manager: “Yeah, I’ve seen that.”

(Later on, she comes in for her interview. She’s dressed somewhat professionally but looks annoyed the entire time. I bring her back to one of our classrooms to do the interview so it’s out of the way.)

Me: “So, do you do any crafts?”

Applicant: “Ew, no. I just go on Etsy a lot.” 

Me: “All right, do you know a lot about any of the crafts?” 

Applicant: “Nope. Don’t care to learn; I finished school and that’ll be it for learning.” 

(I’ve already made my decision about hiring her, but I decide to finish out the interview as a courtesy. The rest of her answers are about the same: she doesn’t seem interested in helping customers, doesn’t care to do overnights to stock, and doesn’t want to work the register. We wrap things up, and I let her know we’ll call her.)

Applicant: “Okay. So, do I do my new paperwork stuff tomorrow?”

Me: “We have work on our end that needs to be done first, which can take a bit. Like I said, we’ll call you.”

Applicant: “Ugh, okay.”

(As I come back into the office, I apparently look exhausted, because the other manager looks concerned.)

Manager: “Bad interview?”

Me: “She doesn’t craft, doesn’t know anything about crafting, and doesn’t want to learn. She says if a customer is rude, she’ll just tell them to leave. And that if they need help, they can just Google it. How has she worked retail like this?!”

Manager: “Probably either lied or has a family member in management. At least you don’t have to try to train her.” 

(She called back weeks later to ask when she should come in. The other manager had the pleasure of telling her we went with someone else.)

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You Work In Fast Food And You Want To Rule By Fear?

, , , , | Working | April 8, 2020

(I work at a popular grilled sub food chain. Currently, it’s five until closing, with a night manager and me on duty. We’ve almost finished cleaning everything and I’m happy we are getting out close to our closing time for once. Then, three guys in their forties come in. I come out of the back from washing dishes to see them ordering. As the manager fires up the grill, I cash them out and see that they have bought fries. Only one guy is paying, and since it is five until close, I assume they are getting their food to go.)

Me: *after handing him the receipt* “Would you like separate bags for each meal, sir?”

Customer #1: “What?”

Manager: *as he pulls me over* “They’re eating here.”

Me: *as I didn’t know this was allowed* “What?”

Manager: “They are eating here. They got dine-in.”

Me: “But it’s five until close. We have to honor that even if it’s five until close?”

Manager: “Look, you’re pissing me off. Just go work in the back; we’ll be done soon.”

(I leave because, hey, I don’t want a superior pissed at me, and I get the fry equipment back in order and make the three guys their fries. Once their footlongs are done, I bring their food to their table. The three idiots don’t hear me at first, as they are occupied with our television, which is playing football.)

Customer #2: *as I’m walking back to the kitchen.* “Do y’all have any ketchup?”

Me: “Yeah, I can get you some packets.”

(The guy doesn’t even say thanks. Whatever. I go back to the dishwashing area and reclean the bowls used to measure meat, the meat tongs, spatulas, spreading knives, bread knife, fry tongs, fry measurer, fry tin, bread pan, and fry scooper. The manager stays up front recleaning the grill and shutting down the equipment. Forty minutes after closing, the guys finally get ready to go.)

Customer #1: *to my manager* “Hey, sorry we kept you guys late. I’m in the business myself, and I hate when people come in just before closing.”

(He then leaves, without leaving a tip or anything more than his half-baked apology.)

Manager: “Oh, it’s no problem.” *as he brings me their baskets* “Here, clean this. Mop the line when you’re done.”

(He takes out the trash, remops where the guys were, and cashes the drawers as I sweep and mop behind the production line. The next day, our assistant manager pulls me aside.)

Assistant Manager: “Okay, why were you here until eleven? Because it shouldn’t have taken you guys that long to close.”

(I explain how we had customers come in and stay until 10:40, and how the night manager didn’t want to do any cleaning until they had left.)

Assistant Manager: “And what’s this about you and NM in a confrontation?”

(Turns out, the night manager had messaged the assistant manager and told her that, “I’ve discovered that [My Name] is afraid of me. He was annoyed at late customers and I told him that he was pissing me off and to go work and he did.” Unfortunately for him, I’ve now learned he has no power to fire me after assurances from the assistant manager. But you’re a real badass, [Night Manager], for shouting at a teen worker under you and bragging about how you’re so terrifying.)

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All Aboard The Inadequate Training Train

, , , , , , | Working | April 8, 2020

I’m in high school and just got hired at a music/movie store. On my first shift, I am wearing the uniform but only doing training. This includes watching videos on one of the small machines customers can use to listen to music. I’m wearing headphones and focusing on the video when a customer approaches me. 

The woman asks for help finding something in the store. I haven’t even gotten to that part of my training yet so I tell her I’m new and in training, and I can’t help her. I go back to my video thinking she’ll find someone else. That’s where I am wrong. 

She does find someone else, but not to help. She immediately seeks out the store manager and complains about me. They come back to find me together and the woman continues yelling about me to my manager in front of me. She goes on about my horrible customer service and how I am just standing there doing nothing, not helping anyone. 

My manager tells the woman she’ll deal with me later, helps her find her CDs, and checks her out. My manager does talk to me later in the back, but it’s to say that I should’ve helped the woman from the beginning.

That’s how I got yelled at and written up on my first day of work… for not knowing something I wasn’t yet taught.

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Even Brains Break In The Break Room

, , , , , | Working | April 8, 2020

(I am getting myself some tea in the break room at work. When I walk in, I see a note on the coffee maker/hot water dispenser that says it is broken and someone will be coming to repair it. While I make my tea, I watch no less than four different people walk in, read the note, and STILL try the hot water dispenser. Each of them looks shocked that it doesn’t work.) 

Me: *to one coworker* “It wasn’t working, like it says on the sign.”

Coworker: “Oh, I didn’t really read it, and I thought the sign was just for the coffee part.”

(People amaze me.)

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Kinky Medical Equipment?

, , , , | Working | April 8, 2020

(Dutch has a couple of vowel sounds which may sound similar to a foreigner, but to us are distinctly different, like [ship] and [sheep], for example. I’m volunteering for a dance festival which draws an international crowd, and I get talking — in English — with a Polish volunteer. She tells me she knows some Dutch words like [good morning], [bread], [cheese], and [goodbye]. Oh, and also [word #1].)

Me: “Why did you learn that word?”

Volunteer: “Well, I used to work for [Electronics], which is a Dutch company.”

Me: “You must have had interesting coworkers.”

Volunteer: “No, it’s because of all the medical equipment.”

Me: “Um… I’m not sure I understand?”

Volunteer: “Well, I worked in the finance department.”

Me: *blank look*

Volunteer: “A lot of that stuff is big and expensive, like CAT-Scans”

Me: “I really don’t see the connection.”

Volunteer: “Well, we would rent them out and I would see the bills which were sometimes in Dutch.”

Me: *very long pause* “Oh, hang on! Did you mean [word #2]?! Which means ‘rent’?”

Volunteer: “Yes! [Word#1]!”

(I’m starting to crack up.)

Volunteer: “Wait, what did you think I said?”

Me: “[Word #2] means ‘rent’. You pronounced it like [word #1] which means–” *cough* “–’person who provides adult services’!”

(She turned a bit red but could laugh about it. The next day I was with some friends of hers and we ended up giving each other short lessons in language to prevent further confusion.)

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