, , , , | Working | November 19, 2017

(I love cats. I had two, and last summer my mother-in-law surprised me with a third one. She very adamantly wanted to find us a long-haired kitten, and ultimately adopted a little Maine Coon-mix girl… or so we thought. Because of “her” long hair concealing the, uh, back bits, we don’t notice “she” is a “he” until shortly before his first vet visit at six months. At the vet, we go through the standard first-time visit procedure, answering questions about his health, diet, behaviour, etc. We continuously catch ourselves referring to the cat as “she,” and explain the mix-up to the vet, thinking it’s a funny and probably somewhat common occurrence.)

Vet’s Assistant: “She’s trans.”

(We smile at that. She doesn’t smile back. She is dead serious.)

Vet’s Assistant: “No, I mean it. She’s trans.”

(It stopped being cute immediately and started to become concerning. How in the h*** do you get to be a veterinary assistant and still think that a cat has ANY idea about gender and transgenderism?!)

Has An Intolerance For Those With An Intolerance

, , , , , | Working | November 19, 2017

(I stop in to a cafe on the way to work. On their board they state milk options as “Regular, skim, lactose-free, soy, and almond.” I always order the same thing, every morning, without issue. Today I see a new face at the register.)

Me: “Can I get a small cappuccino with lactose-free milk, please?”

Cashier: “Just to let you know, lactose-free milk is cow’s milk.”

Me: “I know.”

Cashier: “It’s not vegan suitable.”

Me: “I’m not vegan.”

Cashier: “So, regular milk?”

Me: “No, lactose-free.”

Cashier: “It’s a 20c surcharge.”

Me: “I know.”

Cashier: “Are you sure? It’s pretty much the same as regular milk.”

Me: “I’m very sure.”

(I pay, give my name, then stand and wait. I see the usual barista come over to the cashier and say something, and I hear:)

Barista: “No, no, she’s always lactose-free milk.” *looks up at me* “The usual? Yeah?”

Me: “Yes.”

Barista: *turns back to the cashier* “Always note down the correct milk they request, especially if you’ve charged them the surcharge!”

(I’ve decided that if he tries to give me regular again, I’m going to give him a lengthy explanation of IBS. I’m sure he will enjoy that at 8:00 in the morning.)

This Store Has A Drinking Problem

, , , , , | Working | November 18, 2017

Me: “Excuse me. I just saw someone drink from this and put it back.”

Worker: “Oh, umm, okay?”

Me: *offering it*

Worker: “What do you want me to do about it?”

Me: “Well, I would expect you to take it and hand it to loss prevention or something? I don’t think many would be happy to buy something that’s been opened and consumed already.”

(The worker reluctantly took it and I got back to my shopping. Not five minutes later, however, I noticed him putting it back out. He scurried off when he noticed me. I decided to just buy it and get rid of it on my own, and send a strongly worded letter to their complaints department. I don’t know if anything came of it, as I got no reply. I don’t shop there anymore.)

Not So Super(Visor)

, , , , | Working | November 18, 2017

(I have just started a new job. My job title is technically “Customer Manager,” but it is a minimum-wage, entry-level position. I have no actual authority to do anything but fulfill simple requests for customers and take payments. My supervisor takes the “Manager” part seriously, however, so whenever a customer is unhappy and wants to make a complaint, he refuses to speak with them. This occurs when a customer has asked me if he can speak to a manager.)

Me: “Hey, would you mind speaking to this customer? I’ve explained why we can’t help him, but he’s really not happy and he wants to speak to a manager.”

Supervisor #1: *sighs heavily* “Look: you need to start handling these. You. Are. A. Manager. You can’t just pass it off to me because someone is yelling at you, okay?”

Me: “I understand that, but there’s nothing I can do for him. I’ve called other departments, and I’ve explained it to him from every angle. I think he just needs to hear it from someone else.”

Supervisor #1: “Look, I’m not getting on at you, but this is something you should be able to handle. I’ve got things to do.” *looks over at another, nicer supervisor* “Hey, can you handle this?”

Supervisor #2: “Sure.” *sits next to me and takes the phone* “Hello, sir?”

(The nice supervisor takes ten minutes to explain everything I’ve told the customer, and then the customer relents and hangs up.)

Supervisor #2: “There, all settled.”

Supervisor #1: “See? It’s that easy. Now, thank you, [Supervisor #2], from both myself and [My Name].”

Me: “Yes, seriously, thank you.”

Supervisor #1: “Next time, you should deal with it on your own.”

Me: “Even if they specifically request one of my superiors? I’m just supposed to tell them that I won’t, because I’m all they get to talk to?”

Supervisor #1: “Well, don’t phrase it like that, but yes!”

Supervisor #2: “Actually, it’s our job to speak to customers if they ask for us. You can’t just refuse to speak to someone. She’s a manager, yes, but in name only. That was actually a very abusive customer that was on the verge of taking legal action against us and getting in touch with the Better Business Bureau. True, nothing would’ve come of it, because we did everything right, but if it came to light that we denied him the opportunity to speak to a manager, then you would’ve gotten it in the neck for not assisting [My Name] when she asked.”

Supervisor #1: *glares and sulks for the rest of the day*

(Not long after that, [Supervisor #1] was promoted and I got a new one who actually supported me with difficult customers. [Supervisor #1] and I get along a lot better now that we don’t work together.)

Weeding Them Out Early

, , , | Working | November 17, 2017

(I’m working a closing shift one night when a group of rowdy teenagers comes through the door. One of them approaches me:)

Teen: “Where’s the manager?”

Me: “That would be me.”

Teen: “We were just wondering: Do you have to pass a drug test to work here?”

Me: “What kind of drugs would we be testing for?”

Teen: “Weed!” *the whole group erupts in laughter, and the “spokesman” for the group high fives a few of them*

Me: “Actually, yes; there’s a brand-new policy stating that we do, in fact, have to test.”

Teen: *disheartened* “Dang.”

Me: “…”

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