Bad boss and coworker stories

Ah, Men And Amen

, , , , , , , | Working | August 1, 2021

About a year ago, I would regularly go out for coffee with some of my coworkers. I stopped doing so after a while. These two stories are why.

Story #1:

Male Coworker #1: “Hey, [My Name], how’s it going?”

Me: “Ehh, been better. My daughter’s boyfriend just broke up with her, so she’s really down.”

Male Coworker #1: “Don’t worry; she’ll find someone else.”

Me: *Touched* “Yeah, I suppose you’re right—”

Male Coworker #1: “Women have a knack for finding their next meal ticket. She’ll have another boyfriend by the end of the week, guaranteed.”

Me: “…”

On another occasion, a different male coworker made some really disgusting, racist comments about a political figure I admire, and when I called him out on it, he insisted that he was “entitled to his opinion.” I got up and walked away.

And I haven’t been back.

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Don’t Bank On Getting The Right Number

, , , | Working | July 31, 2021

I work for a large multi-bank network that does card processing and contact center servicing. I am in telecom and assist internal employees. 

Account Manager: “One of my bank clients is printing out new cards and they want to confirm what number they should print on the back so their members can reach them.”

Me: “Okay, what is the name of the bank?”

Account Manager: “[Bank].”

Me: “Members should call [number #1].”

Account Manager: “That’s not the number I gave them. I told them to put [number #2].”

Me: “That number doesn’t belong to us. Why did you give them that number?”

Account Manager: “That’s the number printed on the back of my debit card.”

Me: “Is your debit card with [Bank]?”

Account Manager: “No, it’s with [Credit Union].”

Me: “Why would you give them the number for [Credit Union] to put on the back of [Bank]’s cards?”

Account Manager: “They asked me what number to put on the back of the card.”

Me: “You need to contact them right now and make sure they put [number #1].”

Several months later…

Boss: “[Account Manager] states that [Bank] is getting hundreds of complaints as members are dialing [Credit Union] when they are trying to reach them. She states she gave the bank the number you provided.”

Me: “Do me a favor and ask her for the number on the back of her [Credit Union] debit card and see if it matches the number the members are dialing.”

Boss: “Really?”

Me: “Yup.”

I then forwarded him the ticket documentation.

[Account Manager] was let go as this was not the first time she had done something like this. I am still waiting to find out the final cost of reissuing the cards again and the contract discount we had to offer the bank.

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That Was Awfully Cheeky

, , , , , , , | Working | July 30, 2021

I pick up the phone to call a client and hit myself on the cheekbone.

Me: “I just hit myself in the face with the phone.”

Coworker: “That’s what you get for pushing its buttons!”

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This Is Literally Rule Number One Of The Internet

, , , , | Working | July 30, 2021

I work in IT for a retail company. I’ve been recently helping support some of our backend retail systems, so I’ve been doing more tickets and queue work than being on the phones.

One thing that we stress through the company is to NEVER SHARE YOUR PASSWORD. Unfortunately, that doesn’t stop people from doing it, and when we find out about it, there’s paperwork and resetting and frustration because users don’t understand why security is reaching out to lecture them.

I get a ticket for an issue with a system; it’s actually a known break that is actively being worked on.

User: “I can’t sign into [System]. It keeps telling me my credentials are incorrect even though I know they’re correct. My username is [Username] and here’s my password: [password].”

I actually stare at the ticket for a minute, trying to see if I am reading what I think I am reading. Then, I burst out laughing in our team meeting. I have to explain what has me laughing, which gets everyone else going.

Coworker #1: “Oh, come on. You’ll need to create a second ticket without the password and then send a request to security to get the initial incident removed from the system. Then let the user know they’ll need to reset their password. If they say no or don’t respond, just go expire it.”

I send a message to the user through our chat system.

Me: “Hi! I wanted to reach out regarding your incident [incident]. You included your password in the incident, which is a security violation. You’ll need to reset your password immediately.”

User: “Hi, [My Name]. I included it because I wanted to know if there was a reason why I am having so much trouble getting into [System]. But noted!”

Me: “Please don’t share your password with anyone or in incidents; for security reasons this is not allowed. There is an issue with [System] currently that this is related to. A new incident was created for your initial report as the security team will need to delete the original one. You will still need to change your password.”

User: “Okay, thanks!”

The number of people who willingly want to share their passwords scares me, honestly. I’ve had a couple of times where I’ve been tempted to use their password to do something (non-malicious and reversible) just to prove the point of why we don’t share passwords.

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Counting Your Interviewees Before They Hatch

, , , , | Working | July 30, 2021

I accept an invite to a job interview. I have several lined up over a few weeks and don’t get a chance to do the normal background checks I normally do, so I go in a little blind. Halfway through the interview, I realise that the job doesn’t match the description at all. I stick out the rest of the interview to decide if it is something that I could make work.

After a night’s sleep, I realise that, no, it isn’t something I am interested in, and I will let the recruiter know when I speak to them next.

It isn’t long until I get a call from the recruiter.

Recruiter: “Hey, how did it go?”

Me: “Well, the manager seemed nice and the company looks solid. But the job isn’t for me.”

Recruiter: “What? Why? We spoke the other day and the job role was perfect for you.”

Me: “It is, but that’s not what they are looking for. In fact, it was like I was interviewing for a completely different job.”

Recruiter: “No, that can’t be right. I spoke to [Manager] and clarified everything.”

I’m thinking, “Okay, I’m not lying; I was the one in the interview.”

Me: “What can I tell you?! He was talking about legal and claims. I’ve never worked on anything to do with that stuff.”

Recruiter: “Well, there might be some of that, sure, but you could pick that up quickly.”

Me: “I’m not interested.”

Recruiter: “But I’ve already told them you would take the offer!”

Me: “Why did you do that?”

Recruiter: “They loved you and offered you the advertised rate.”

Me: “As I said, the job didn’t match the description at all. So, no, I won’t be interested.”

Recruiter: “Fine!” *Hangs up*

Not only did the recruiter waste my time, but I would bet money that he blamed me for turning down the job!

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