Unfiltered Story #127638

, , , | Unfiltered | November 25, 2018

Today, I had a customer who wanted to return a dress which she had left on the roof of her car, fell off, and was run over by another car. I explained we cannot accept the return of, or refund her for, merchandise with damaged not caused by our error. She said it wasn’t really ‘damaged’ then, but only a stain, and she could go have a drycleaner remove it. Explained we still cannot accept the return. She then asked for an exchange to a larger size, and I explained again, we cannot accept the return of a damage item, and she would have to order the size she wants separately. “But I would have to pay for it!” Yes, because its another order, and we’re not refunding you for a dress you had ran over. “Well, I was just being honest!” thats nice ma’am, but I still can’t return the dress.

Not Candy-Coating Your Opinions

, , , , | Friendly | November 20, 2018

(I am browsing a clothing store together with a friend. It is winter, and I am looking for a new coat. This store is known for not always having everything folded and arranged, and during the day it can get pretty messy. It is not unusual to see single items scattered across other items.)

Me: *picks up an especially ugly-looking coat and shows to friend* “Unbelievable that someone is paying money for something like this; what was the designer thinking?”

Other Shopper: *snatches coat from my hands* “That is my coat; thanks a lot.” *storms off*

(I went beet red, mumbled an apology, and left the store as quickly as possible while my friend cracked up.)

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Unfiltered Story #125709

, , , | Unfiltered | November 13, 2018

This lady at Starbucks is yelling “you need to label this can sugar cause I thought it was salt and now I ruined my fries” like this is Starbucks, where did you even get fries from?

The Chosen One Is Not Always Right

, , , , , | Right | October 15, 2018

(I work at a store where, “Yes, we can,” is the policy, meaning we do whatever the customer wants, no matter how ridiculous. The following happens about thirty minutes before close.)

Customer: “White.”

Me: “I’m sorry?”

Customer: “I need white!”

Me: “Miss, I need to know what you need that’s white, and I’ll help you find it.”

Customer: “Shirt!”

(I take her to white shirts in several departments. She doesn’t seem pleased with any of them until we get to juniors. Then, she starts actually saying more than two words.)

Customer: “My horoscope said that all I needed to do was tell someone what I needed and I’d get it. I’m glad you did, because otherwise you’d make my horoscope wrong and then I’d be doomed.”

Me: “Glad I could help.”

Customer: “I want this one! Give me this one!”

(She then thrusts the shirt she’s been looking at into my hands and looks at me expectantly.)

Me: “We can check you out right over there.”

Customer: “NO! YOU NEED TO CHECK ME OUT! MY HOROSCOPE CHOSE YOU; NOW YOU NEED TO FINISH HELPING ME!”

Me: “Miss, I’m a floor associate, and I’m not qualified to check out your purchase right now.”

Customer: “BUT YOU NEED TO! YOU’RE CHOSEN, AND YOU HAVE TO!”

(In order to get her to calm down, I had to call the manager who pulled me off of the floor and had me ring on the only open register while the regular cashier watched to ensure I didn’t mess up her drawer. The customer ended up leaving happy. This is so far one of the weirdest things I’ve had happen to me in the store.)

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The Mother Of All Dragon Sellers

, , , | Right | October 8, 2018

(I run a stall selling handmade plushies, quilts, scarves, and other knitting projects. As something to draw attention, I have a huge, six-foot, stuffed dragon as the centerpiece on my table, complete with horns, wings, sail, the works. It’s a very complicated piece, and one I’m quite proud of.)

Customer: “Hey, so, this dragon here. My kids would really like it for their room. Where did you get it from?”

Me: “Excuse me?”

Customer: “Well, I’m not really loving your $600 price tag for it. Wanted to see if I could get it for a cheaper price from wherever you bought it.”

Me: “Erm… I didn’t buy it, sir. I made it, just like I made everything else you see here.”

Customer: “Really? This looks way too high quality to be handmade.”

Me: “I can assure you it is.”

Customer: “Come on. Level with me here. Where did you buy this and can they offer me a better price?”

Me: “Okay, look, sir. I was willing to let your comments slide the first time, because yes, a lot of folk are shocked I can produce such high-quality plushies on my own. I am not, however, going to tolerate your continued insistence that it’s too good to be handmade, nor am I going to humor your desire to be a cheapskate by demanding I provide you with an alternative that will ensure I don’t get any money from you. The price of $600 is based on the cost of materials it took me to make the dragon, its size, the hours upon hours I spent sewing, stuffing, and cutting, and the cost of packaging it up so it won’t get damaged in transit. If that’s not to your liking, then you’re welcome to shop elsewhere.”

Customer: *pause* “How about I give you $300 for it?”

(I pick the dragon off the table and place it in a box behind my chair where it’s out of reach.)

Me: “I don’t think so, sir.”

(The customer scowled and walked off. I later sold the dragon at full price to another family.)

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