Dialing Security Is Very Real, Though

, , , , , , | Right | June 17, 2018

(I work in a store that has cell phones on display. The cell phones are connected to wires to prevent people from taking them. On top of that, most of the phones on display are fake and have no use. I’m working today when a particularly suspicious teenager walks in the store.)

Me: “Hello there. How may I help you?”

Teenager: “Oh, I’m fine. Just browsing.”

Me: “Okay, let me know if there is anything I can do for you.”

(For a little while, he just walks around, and then finally stops by a phone. He messes around with the phone and then pulls on it, thinking that no one will notice him. The wire stops him from pulling it away, but for some reason, he doesn’t realize this and keeps pulling.)

Me: “Um, excuse me, but what are you trying to do?”

Teenager: *while still pulling on the fake phone* “Oh, nothing, don’t mind me.”

Me: “You can let go of the phone now. It’s fake, anyway, and it’s attached to a wire so you can’t pull it away.”

Teenager: *looks down and realizes his mistakes* “Ha, um, yeah, I knew that. That’s why I was tugging on it, ‘cause I knew it was fake, ya know?”

(He left extremely embarrassed.)

They Just Got Themselves Trucked Up

, , , , , | Right | June 14, 2018

(When our fast food restaurant closes for business for the night, we lock the outer vestibule doors. The dining room, surrounded by large window panes, remains lit so that we can complete cleaning.)

Would-Be Customer: *knocking on outer door* “Hey! I want to get a double cheese!”

Me: *pointing at window lettering* “I’m sorry; we close at 11 on weeknights.”

Would-Be Customer: *pounding window* “Get me a g**d*** double cheese!”

Me: “Our grills are off; we’re closed!”

(The would-be customer gets back in his pickup truck, peels out, and goes to our drive-thru speaker.)

Would-Be Customer: *through speaker* “Hey, manager! The little d**k wouldn’t let us in. I wanna double cheese.”

Coworker: “I’m sorry, both dining room and drive-thru close at 11.”

(The guy peels out again, drives up to the drive-thru window, and begins pounding on it. Our manager comes out to speak to him.)

Manager: “I’m sorry, but we close at 11 pm on weeknights. All our cook surfaces are shut down and cleaned. We can’t sell you anything now.”

Would-Be Customer: *reaching drunkenly through window* “B****! Give me a double cheese!”

(My manager manages to avoid his grasp, grab the window, and slide it closed on his arm. After the guy gets his arm out, he guns his engine and speeds away. After we’ve finished cleaning, the four closing employees typically wait outside the back door for our manager to finish the books, and make sure she gets to her car. We all are sitting atop the power transformer for the building, a 10′ x 4′ x 4′ block of metal housing. The same would-be customer returns, driving his truck up onto the curb and within three feet of the transformer.)

Would-Be Customer: “Since y’all are still here, why can’t you make me a double cheese?!”

Coworker: “We’re closed, idiot! Geez!”

(The would-be customer guns his truck, inching it towards the transformer. We scoot away, but we are still sitting on it. Then he punches it and rams the transformer, knocking it off its mounting, and causing the power to go out for our building. [Would-Be Customer] then backs up and peels away.)

Manager: *coming out the back door* “What the hell just happened!?”

Me: “Our persistent customer came back and rammed our transformer, using his Ford truck, license [plate number].”

Manager: “Well, that’s one consolation. I’ll call the sheriff.”

(Without power, our store couldn’t operate until later the next day once we got an industrial electrician to get the transformer fixed and remount it. And [Would-Be Customer] got a nice stay in jail for destruction of property.)

Pay Up Or Lock Up

, , , , , | Right | June 14, 2018

(This happens to a coworker of mine, in a rather pricey restaurant. The way the system works, the waitresses collect all money from patrons, and settle up with the office at the end of the night. Whatever is left is the waitress’s tips. So, if someone runs out on the tab, the waitress takes the shortage, not the restaurant. Four teenagers come in, order rather pricey meals, and run out on the tab. The waitress runs out to the parking lot, and runs behind their car trying to flag them down as they laugh and wave and drive off. The waitress gets a description of the car and calls the police. Fifteen minutes later, the local sheriff arrives with the kids in tow.)

Sheriff: “All right, what’s going on?”

Kids: “Oh, it was an accident! We totally forgot! We are sorry!”

Sheriff: “Yep, just a little communication problem. Happens all the time. What do they owe, miss?”

Waitress: “They owe [four times the amount of the actual check].”

Kids: “No way! We only owe [original amount].”

Waitress: “I added a service charge for the inconvenience, and for the pain and suffering I’ve endured.”

Sheriff: “Well, kids, that seems reasonable to me, but you don’t have to pay. We’ll just go down to the station and talk it over down there.”

(The kids decided to pay.)

Waging War On Wages

, , , , , | | Legal | June 11, 2018

(I work in a fast food company and I recently witnessed some of my managers skipping around the question about their hourly wages. Curious, I asked them why. They told me that it’s illegal to talk about our pay. I was immediately confused because I’d always known it to be legal to talk about. I looked it up on a government website and found that it’s actually illegal to prohibit or punish employees from talking about their wages according to the National Labor Relations act. Finding this out, I proceed to tell one of the managers on duty.)

Me: “Hey, [Manager]! I looked it up on a government website and—” *repeats what it says on the website*

Manager: “It’s still illegal here.”

Me: “But… that’s against the law.”

Coworker: “If people were able to talk about their wages then they could find out they might be getting paid less than someone else and complain.”

Me: “That’s a good thing, though! It keeps companies from screwing over their employees!”

Coworker: “No, it isn’t a good thing!”

Manager: “[My Name], if you keep talking about it then I’ll write you up.”

Me: “…”

(I might complain to HR later on.)

Gotta Give Them Credit For Trying, Part 2

, , , , , , | | Legal | June 10, 2018

(We have a woman spend a lot of money with us on a credit card. A couple of weeks later we get a notice from the bank disputing the charges. I am very panicked as it’s a lot of money and even though I am not the one who served her, I was the manager on duty and did help with the packing of her purchases, so I feel responsible. Amidst the panic, I am formulating how I would pay back the lost money to the company when the manager calls me into the office. She’s been going through camera footage.)

Manager: “I can see that you’re helping wrap. Didn’t you notice anything about the customer? Did the card look fake or anything?”

Me: “No, I was really only wrapping between my own customers”

Manager: “You can see she knows exactly where the cameras are; she keeps her face covered or turned away. Here is the footage where the signature on the card is being checked so I know that was done right. But we have no idea how to get her because she gave a fake name. All I’ve got is a few shots of her on the camera at the counter.”

Me: *finally thinking straight* “Wait a minute. Is the camera outside the door real?”

(We used to have mostly fake cameras but a lot were replaced by real ones.)

Manager: “Yes, I’ve seen where she walks in the store on it.”

Me: “Go to [time] on it.”

Manager: “Okay, done it. What am I looking for?” *right then a car pulls up in full view of the camera*

Me: “That’s her car. I just remembered telling her to bring her car to the front of the store to make it easy.”

(We watched as she got out of the car, her full registration number clearly shown. Last I heard the woman is now doing five years, because she had been caught doing the same thing before. She had also done the same thing at our other branches. The card was actually real. She used a misspelling of her name to apply for it, so it was the bank’s fault because they didn’t check it against her ID properly.)

Gotta Give Them Credit For Trying

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