The customer is NOT always right!

This Customer Is A Real Trip

, , , , , | Right | May 15, 2021

I’m a front-end supervisor. It is nearing closing time and I am in the office counting the tills and starting other closing duties. I have one person working as a cashier. She calls me to open another till as the line is starting to get a bit long. I head out and call the next person in line.

A lady a few people back from being the next in line decides she needs to be first in my line. She picks up her basket and comes rushing over. In her rush, she trips over the basket of the shopper behind her. I don’t see this as I am quite short and there is a rack blocking my line of view.

After getting up, she comes to my lane and tells me what had happened. After making sure she is okay, I go to the office to grab an incident report sheet. It asks very basic questions, i.e. the weather, lighting conditions, etc., and a basic report of what happened. They have camera footage that they can look at, as well.

I basically put down that the customer tripped over another customer’s basket when proceeding to my till, floors are dry, weather is clear, etc. She’s not happy with this.

Customer: “You don’t care that I fell! How can you be so neutral about this?! I demand that you write a more detailed report. It’s your fault I fell. This wouldn’t have happened if you hadn’t been in your office instead of helping customers!”

I grab a piece of paper and write out something more detailed and give her a copy.

When I come into work for my next shift:

Manager: “What happened? This customer left me ten voicemails complaining about you.”

I explain what happened.

Fast forward a week; my manager approaches me again.

Manager: “The customer from the other day is demanding an apology from you. I have this generic one written out. Will you sign it?”

Me: “Sure, as long as she stops coming in and harassing all my coworkers, asking about my name, how to contact me, when I’m working next, and so on.”

My manager, who had no idea that this has been happening, crumples up the apology letter, stomps on it, and picks it up and mails it to the customer.

A few months later, a friend and I are shopping at the only other grocery store in our town. I am standing in line, and a cashier opens the lane next to the one I’m in and calls the next person over. Who should go running? The same lady that tripped in the store where I work.

Me: *Shouting over the counter* “You shouldn’t run in grocery stores; you could trip and get hurt!”

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Only Has Half The Facts

, , , , | Right | May 15, 2021

I work in a café that is also a bakery. Every now and then, we change our menu; something may not sell well, so we discontinue it and give our customers something else that’s brand-new. Of course, we’re all kept up to date about what we sell and don’t sell anymore, but some of our customers like to think they know way better than we do and it can be frighteningly easy to call someone’s bluff.

Customer: “Can I get a half-salad?”

We stopped selling half-salads more than two years ago. All of our salads are one size only.

Coworker: “I’m sorry, we only do full salads now.”

Customer: *Condescendingly* “How long have you worked at this job? You must be new at this.”

Coworker: “Actually, I’ve been here more than two years.”

Customer: “No, you must be new. I’ve been a loyal customer for more than two years and you always have half-salads. I bought a half-salad just last week.”

This went back and forth for a good while, and the rest of us had to roll our eyes and pity our poor coworker. Either this lady honestly confused us with another store, or she was trying to scam us.

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Needs To Night-Shift Their Opinion

, , , , , , | Right | May 15, 2021

My brother and I are functionally nocturnal. We sleep at 10:00 am and wake at 4:00 pm. After a stressful night at work, the two of us find a pub and buy some drinks. As the weather is nice, we decide to sit outside while we drink.

A woman passes by with a bunch of young children. She sees us and points us out to her children.

Woman: *Pointing at us* “Disgraceful. It’s not even eight. Drinking at this hour. Kids, make sure you don’t become like them. You all must study hard and not be drunk deadbeats like them.”

Me: “Ma’am, really? You don’t want your kids to become doctors? Okay.”

Brother: “Pity. We need more surgeons on the night shift. Accidents can happen at any hour.”

Me: “Like that old man that had a stroke at 4:00 am?”

Brother: “Or that drunk driver that crashed at 2:00 am?”

Me: “Whatever. Kids, if your mom doesn’t want you to save lives, then who am I to complain?”

As we speak, we pull out our staff lanyards for the local hospital, grin, and knock our bottles together. Admittedly, we are a bit drunk by now, which is why we are being so unprofessional.

Woman: “Don’t listen to them, kids. They’re liars and drunks and a disgrace to society.” *Drags them away*

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She’s On The Top Stair Of Entitlement

, , , | Right | May 15, 2021

Customer: “Can you help me load my groceries?”

Me: “Sure.”

I go out and help her load the groceries into her car. Then, I turn with the cart to take it back to the store.

Customer: “Where are you going?!”

I stop and quickly check the cart to see if I am accidentally taking away a bag I missed or something, but the cart is empty.

Me: “I’m sorry?”

Customer: “I need help unloading my groceries.”

Me: *Completely confused* “You want me to unload your groceries?”

Customer: “Yes. I need help carrying them up the stairs.”

Me: “What stairs?”

Customer: *Actually rolling her eyes* “To my apartment.”

I pause as it finally dawns on me what she is asking.

Me: “I… am not going to ride to your apartment to unload your groceries.”

Customer: “What?! Why not?!”

Me: “Because I don’t know you!”

I should have said something like, “Because that’s crazy talk,” or, “Because that’s not my job,” but apparently, “I don’t know you,” was enough to jog her brain and get her to realize that she’d been trying to ask a complete stranger to get in her car and drive with her to her house. She immediately jumped into her car and quickly pulled out.

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That’s A Lox To Take In

, , , , | Right | May 15, 2021

I work at a sandwich shop that specializes in bagels. I don’t get out too much, so I’m not familiar with a lot of slang that’s apparently in common use. It also doesn’t help that I live close to the city that was voted to have the worst-sounding dialect.

Me: “Hi! How can I help you?”

Customer: “Hey, I’d just like lox on plain.”

Me: “I’m sorry, what was that?”

Customer: “Your lox sandwich.”

Me: “I’m afraid we don’t have a sandwich called lox?”

Customer: *Becoming agitated* “Yes, you do! You have it right there! I just want lox!”

He points to a picture on the lunch menu, though I can’t tell which one.

Me: “I don’t know what that is.”

Customer: “LOX! ON PLAIN!”

Me: “Uh… [Manager]?”

I turn to the manager on duty, who has just finished making another customer’s order.

Me: “Do we have lox?”

Manager: *Obviously exhausted* “Lox is the salmon sandwich.” *To the customer* “Do you want everything on that?”

Customer: “Yes! Finally!”

I still don’t know why he didn’t just say “salmon sandwich,” because apparently, lox is just salmon and cream cheese, while our salmon sandwich includes capers, onions, and tomatoes, as well. It would also have been nice if he weren’t so loud and rude.

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