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The customer is NOT always right!

Customer Threw Tantrum; It Wasn’t Very Effective

, , , , , | Right | CREDIT: certifi3dhoodclassic | January 20, 2022

I work as a tourism counselor in a small town in Canada situated near a national park. We share a building with Parks Canada so that they can provide information about the park, and we can give information about the town.

National Parks have an admission fee, and if you don’t pay the admission fee, you receive a reminder that you need to pay. If you do not pay, then the reminder turns into a ticket and gets sent off to a collection agency, and you have to pay a larger fine.

I am able to deal with these tickets at my desk, in case of it getting too busy at the Parks desk. This does not mean I have anything to do with these tickets.

It is five minutes before closing and I’m getting ready to shut down when a clearly distraught man comes storming up to the door holding a ticket in his hand. He gets to the door and realizes he does not have a mask (still required in Canada at the time). He goes back to his truck to get a mask and doesn’t even put it on when he enters.

My desk and the Parks Canada desk are situated across the room from each other, and Parks Canada’s desk is closest to the door, so typically, people will go to the Parks desk first, but of course, this gentleman comes storming right up to my desk yelling about his ticket.

When he gets to my desk, he throws his ticket at my face which ends up being a critical hit and leaves me at low Health Points.

Man: “I was going to throw this ticket out, but my girlfriend convinced me to pay the fee.”

This fee is only $10. I ask him the required questions so I can charge him the correct amount and he starts yelling.

Man: “I’ve been coming to this park for fifteen years and I’ve never had to pay an admission fee! This is bulls***! How long have you been charging people to enter national parks?!”

I lean over so I can see the person at the Parks desk, who should be dealing with this lunatic, and ask her how long.

Parks Desk Employee: “Since 1984.”

This nice gentleman decided that the woman working at the Parks desk and I were lying about this and got fed up. After yelling at me a little while longer about how stupid I was and how I shouldn’t be working this job, he threw a $10 bill at my face, draining the last bit of Health Points I had, and stormed off.

The woman working at the Parks desk proceeded to thank me profusely for dealing with him as she should have been the one dealing with him.

Ah, The Delegation From Snob School

, , , , | Right | January 20, 2022

I work at a kids’ entertainment center with lots of different roleplay activities. We’re not like a wide-open area theme park, and everyone has to queue and wait for their time slot for the activities. And because we have lots of different activities and we’re indoors, we do not encourage running as it’s very easy to just crash into someone.

I’ve been having a pretty normal day with kids from local schools who are here for an excursion and behaving relatively well.

Then, an overseas school clearly here on a school trip comes in, and the students start running around screaming like monkeys, scaring all the other kids, and literally pushing their way through.

One of the teachers from the overseas school saunters up to my activity booth.

Teacher: “My students are from a well-known international school from [Country], and the students are excited to be here for their school trip. Is there a separate line for them so that they won’t have to queue and mix around with the local children?”

I literally gave her a blank stare for a moment and then put on my sweetest smile.

Me: “I am afraid not, ma’am. Over here, we encourage all children to be given a fair chance with one another, regardless of where they are from.”

I give a side-eye to their students running and screaming at the top of their voices like they own the place.

Teacher: “Oh.”

I kid you not, she literally walked away lifting her nose in the air.

My colleagues and I lost count of how many incident reports we had to fill out that day because the students from the overseas school were literally running around so much that they either fell down and bruised themselves or banged into other people.

Canada Takes Parking Violations Seriously

, , | Right | January 20, 2022

My job requires a lot of different tasks, but today, I am nailing things to telephone polls. I am in a sort of upscale area of a major Canadian city, carrying a hammer, a bunch of nails, and the things I am hammering. I walk from pole to pole along the sidewalk. I also have an orange vest.

As I begin to hammer something into a pole, I hear from the street:

Person: “Hey, man, are you giving me a ticket?”

I turn to face the guy and just hold out one hand holding a hammer and my other holding a bunch of nails.

Person: *Laughing* “Never mind.”

Can you imagine? Yes, in this city we skip the ticket and just put a nail through your windshield.

The Problem Is That “Stressed” Backward Is “Desserts”

, , | Right | January 20, 2022

It’s my first week working in a bistro with a salad bar. It’s lunchtime and lots of people want food at the same time. I haven’t found my groove yet and I’m struggling to keep up. I’m preparing a salad for a customer.

Customer: “Are you having a bad day? You’re not looking very happy.”

I think, “How nice of her to check in!”

Me: “No, just a bit stressed.”

Suddenly, she starts berating me for preparing her food stressed. Apparently, she thinks that will contaminate the food and “infect” her with my stress or something. I have really bad news for this lady about all the food that’s prepared in every single restaurant ever.

Customer: “I demand that you have another worker make me a new salad calmly!

We did.

Who’s The One Behaving Like A Child Here?

, , | Right | January 20, 2022

I have been told quite often that I sound about fifteen on the phone, despite being in my late twenties. I work as a project associate, but sometimes I watch the front desk when the receptionist has to be absent.

Me: “[Business], this is [My Name] speaking. How may I help you today?”

Caller: *Patronizing tone* “Sweetheart, can you get [Event Manager] for me?”

Me: “I’m sorry, but she’s out of the office until this afternoon. May I give you her voicemail?”

Caller: “The event starts at 11:30 and I need to register. Are you sure she’s not in?”

Me: “I’m afraid she’s not. But I can register you. I just need a name, phone number, and email address.”

Caller: “Honey, I need to speak to [Event Manager]. Go get her, please.”

Me: “Sir, she’s not going to be in until this afternoon. But I can definitely register you. We have slots open at 11:45 and 12:25, and several later this afternoon.”

Caller: “Okay, sweetheart, can you at least get me your supervisor?”

Me: “Of course, sir. One moment, please.”

Apparently, he complained that a child was allowed to work at the front desk, which my supervisor found amusing, as I’m trained on almost everything in the office to serve as a backup person and most definitely can handle a registration.

One week, while the receptionist was sick, I also had a number that called repeatedly, and when I picked up it was heavy breathing, so that was super creepy. Since the person might have been a member, I couldn’t just ignore it, but wow, was it an uncomfortable situation.

In contrast, though, our elderly lady patrons are always super sweet to me on the phone. I guess they have no issue with a “child” helping them.