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The customer is NOT always right!

When You Do The Math But You’re Still Wrong

, , , | Right | November 29, 2021

A woman comes up to my register.

Customer: “What is the price of this protein bar?”

Every item in the store has a physical price tag because we don’t have scanners at the register. I take it from her and flip it over.

Me: “It’s $2.49 before tax.”

Customer: “But how much would the case be?”

Normally, we do discounts for cases, but they have to be ordered ahead of time, so I start explaining.

Me: “We can’t do a discount unless—”

Customer: *Cutting me off aggressively* “I didn’t ask for a discount!”

I type in $2.49 times twelve, add tax, and tell her the final price. She stares me down for a few seconds.

Customer: “Get your manager.”

Once my manager arrived, she spent literally ten minutes tearing into me, describing me as the least helpful person ever, talking about my bad attitude, complaining about how awful and rude I was, etc.

I was working nearly full time (35.5 hours per week) and commuting to a school over an hour away four days a week. This lady took the time out of her day to break me down to the point I started crying. Thanks, lady, I still remember you. I hope you enjoyed your friggin’ protein bars.

I Didn’t Steal Your Pot-Tarts!

, , | Right | CREDIT: TheODPrinterguy | November 29, 2021

I work at a brick-and-mortar retail chain that sells electronics, but we also have some (very limited) snacks like animal crackers and Pop-Tarts.

Shortly before closing time one evening, I had two people enter the store smelling like pot. I was watching the floor while the Manager On Duty was taking care of some closing activities in the office. As the two people entered, I greeted them and asked what they are looking for.

Customer #1: “We need some backup batteries.”

I began walking them in the right direction.

Me: “Do you have any questions about them?”

Customer #2: “No.”

I noticed [Customer #1] stopping at a snack shelf and grabbing a box of Pop-Tarts before meeting back up with [Customer #2]. As there were no other customers in the store, I stood next to the aisle in case they had questions. I then saw [Customer #1] open the box of Pop-Tarts and start eating them while I was looking directly at him.

Me: “Are you planning on paying for those?”

They both ignored me, so I radioed the MOD and explained the situation. The MOD then came to the floor, we stood on either end of the aisle and watched them eat. Eventually, they left the aisle and looked at other sections in the store. At that point, [Customer #1] wasn’t even trying to hide the fact that he was eating the Pop-Tarts.

Customer #1: *To me* “Hey, can I use the restroom?”

I show him where it is.

Me: “Let me hold that box of Pop-Tarts for you.”

He declined and gave them to [Customer #2], instead.

After a while, he came out and walked around the store some more. I kept my distance, but I was close enough to see everything they were doing. Then, [Customer #1] approached the MOD.

Customer #1: “Can I see the manager?”

MOD: “I am the manager.”

Customer #1: “Then stop following me!”

MOD: “My associate saw you grab a box of Pop-Tarts, and we both saw you eating them in the aisle. We just want to make sure you are going to pay for them.”

Customer #1: “I haven’t opened the box!”

Then, he set the box down on a shelf and started to try to walk out. The MOD grabbed the box and beat [Customer #1] to the exit.

MOD: “Are you going to buy this?”

He showed the customer the opened and half-eaten box. The customer started yelling at us and causing a scene.

Customer #1: “How dare you?! I want the general manager’s information and the corporate customer service number!”

We gave him the general manager’s business card and the corporate customer service number and then he walked out. We went to find his friend.

Me: “Are you going to buy something or are you going to leave? We saw your friend eat Pop-Tarts he didn’t pay for.”

Customer #2: “I am going to buy some stuff.”

After ten minutes, he came to the checkout with the least expensive clearance items we carry.

MOD: “Are you going to pay for the Pop-Tarts your friend ate?”

After the store closed, I started getting ready to leave. I went into the bathroom to change into street clothes, and I saw a bunch of Pop-Tart wrappers on the ground and in the trash. The dude must have had a bad case of the munchies.

To date, this is the most ridiculous thief encounter I have ever had.

There’s A Pretty Big Parenting Hole Right Here

, , | Right | November 29, 2021

I am brand new to restaurant ownership, and this is one of the first requests I receive.

Customer: “You need to cut more holes in my daughter’s swiss cheese. My daughter won’t eat the sandwich if it doesn’t have enough holes.”

That’s A Lot Of Fuss For Less Than A Dollar

, , , | Right | November 29, 2021

I was working in customer service. A lady bought two items on clearance for $10 each. We have 5% tax, so the total came out to $21. She came back later.

Customer: “The sticker on these items actually says $5.”

Me: “I’m sorry, ma’am. I’ll refund you the difference.”

I processed the refund, including the tax, so the refund came to $10.50.

Customer: “Wait. Shouldn’t I be getting $10 back? The difference in price is only $10. I want $10 back on my card, not $10.50.”

Me: “Ma’am, the register does the calculating, not me.”

I refrain from pointing out that a sixth-grader could do this math. Since it was on card, the register had to put the extra $.50 on; if it was cash and it was bothering her, I’d have kept the $.50.

The worst part is that she worked in offices upstairs and brought the OFFICE ACCOUNTANT to come down and discuss why I wouldn’t put the $10 on her card. I explained. The accountant nodded. The customer nodded.

And on the way out, the lady turned to her accountant and said:

Customer: “I still don’t get it.”

She Forgot It But It’s Your Fault

, , , | Right | November 29, 2021

Even though I am a teenager, I am managing the branch of the fast food place I work at. I take a call from an older lady.

Caller: “I was in there earlier and I left my card in one of the machines.”

Me: “Yes, ma’am. We did find a card.”

Caller: “You need to drive it out to me. You’ve ruined my night by keeping my card. You’ve ruined my family’s night.”

Me: “I can’t bring it out to you, but we can offer you a free meal when you collect it.”

Caller: “I’ll be making a formal complaint!”

She showed up forty-five minutes later with steam blowing out her ears asking for her card back. That was the last we heard from her.