Refunder Blunder, Part 48

, , , | Right | November 28, 2020

I work at a discount retailer that sells brand-name items for a fraction of the cost. Our store is set up so there is a double set of automatic doors to get in and out. When opening in the morning, the doors are kept turned off and the egress doors are unlocked so employees can manually open the door and ring a doorbell next to the inner set of doors so that a manager can come and let the employees in.

I have just arrived for my shift half an hour before the store opens and am waiting for a manager to let me in. As I am waiting, a middle-aged woman holding a plastic bag comes up and tries to open the outer doors that are still locked.

Customer: “Hey, why won’t these doors open? Let me in!”

Me: “Sorry, ma’am, but we don’t open for another half-hour.”

I point to the sign with the store hours.

Customer: “You got in. How did you get in? I need to do some shopping and a return; let me in!”

Me: “Ma’am, I work here, and we don’t open for another half hour.”

Just then, my manager arrives to open the door for me and sees the woman trying to open our doors. He lets me in and goes out to talk to the woman. I go to punch in, and when I come back to start loading the registers for the morning, I do not see the woman anywhere, so I go about my duties as normal.

Just after I finish putting the money in the first register, I hear the doorbell and look up to see the same woman from earlier standing in our vestibule. I page my manager on the store’s phone system and let him know it is the customer from earlier and not an employee ringing the doorbell. My manager asks me to tell her to wait outside until we open. I go over to the door and do what my manager asked.

Customer: “I saw him let you in! You have to let me in; I’ve got a return to do!”

Me: “Ma’am, we don’t open for another twenty minutes. You need to wait outside and my manager will unlock the doors when we open. You can’t wait in the vestibule.”

Customer: “How dare you?! I demand you let me in at once and get me your manager!”

Me: “My manager is the one who asked me to tell you to wait outside. Please wait outside until we open and I’ll be happy to do your return once the store is open. I have my duties to attend to and cannot unlock the doors before then. Please wait outside.”

I go back to the front registers to finish setting up, and I can hear the woman knocking on the glass doors and yelling at me. I page my manager and let him know what is happening and he says he will take care of it.

He goes to talk to the woman, and when he comes back, he tells me to call the police if the woman tries to come in again. Approximately five minutes before we open, I hear knocking on our front windows and turn to see the woman standing outside — thankfully not in our vestibule anymore — knocking on the windows and flipping me off. I turn to pick up the phone to call the police, but when I turn back, the woman is gone. I call the police anyway and tell them what has happened, including that the woman is now gone. They say they will send someone to check the parking lot but there is not much they can do if she is outside now and leaves.

When we open the store, the woman is nowhere to be seen, and at the end of my shift several hours later, I see her walking in. She gets in the return line and I am the cashier who ends up helping her.

Customer: “Well, I guess I can finally do my return now!”

She places her bag on the counter and pulls out a shirt with a tag and receipt for another store, which is owned by the same company but is its own separate store. I am impressed that I’m able to keep my face from breaking into a s***-eating grin as I say:

Me: “Sorry, ma’am, but that tag and receipt are for [Other Store] just down the road. You’ll have to go there to return them.”

The woman looked at me, then her receipt and tag, back to me, and finally to the big sign that says the name of our store on the wall above our registers. With a look that could curdle milk, she snatched her things off the counter and stomped out of the store.

Related:
Refunder Blunder, Part 47
Refunder Blunder, Part 46
Refunder Blunder, Part 45
Refunder Blunder, Part 44
Refunder Blunder, Part 43

Unfiltered Story #216776

, , | Unfiltered | November 28, 2020

It’s Memorial Day weekend and we have a coupon $10 off of $25 going on and a lot of people get confused thinking that it’s $10 off of every $25 you spend when in actuality you only get $10 off $25 or more it’s a one time use coupon most customers think that if they separate their orders that will work like that but unfortunately it doesn’t most of the customers are very kind about the coupon and understand that we can only give them one. I’m up on register being very polite to customers who have questions about the coupon I answered all their questions to the best of my ability.

Me: hello how are you today? Did you find everything you were lookin for?

Lady: yes I did, i need to separate my order into two transactions.

Me: alright not a problem, just to let you know I can only let you use one of the $10 off of $25 coupon.

Lady: that’s fine, that’s why I’m separating my order so I can get more than one.

Me: unfortunately that’s not how it works the coupon is only one per customer we can’t give you more then one.

Lady: I don’t understand the coupon says I get $10 off for every 25 I spend I should be able to separate it into more than one transaction.

Me: ma’am I’m sorry but the coupon actually says $10 off your purchase of 25 or more and if you look from the back it clearly states that it’s only one per customer.

Lady: listen you might be having a bad day that’s no reason to give me attitude give me my damn $10 off wanting every 25 or get me someone who can.

I have no idea where she was getting attitude from me as I have been nothing but polite to her the whole time she was at my register.

Me: let me call over a manager for you.

Lady: please because obviously you don’t know how to do your damn job.

At this point I have had enough of her I just wanted her out of the store.

Manager: hi there what can I help you with today?

Lady: yes this b**** won’t let me separate my order so I can get $10 off every 25 I stand.

Manager: well unfortunately ma’am the coupon doesn’t work that way it clearly states on the coupon that it is $10 off 25 or more that you said not every 25.

Lady: exactly that’s why I want to split up my order but this b**** won’t let me do that.

Manager: ma’am we can split up your order you will only get the $10 off 25 or more on one of the orders.

Lady: well that is not what I want to hear I want to be able to split my order up into different transactions and get the 10 off 25 on each of them.

Manager: ma’am I’m sorry but that is not how it’s going to work either you can pay for your items all together and get $10 off or you can just get out of the store.

Lady: I am not leaving until I get $10 off every 25 I spend.

Manager: ma’am I understand that you want a good deal but if my employee did that she could get fired corporate can tell when we give a customer more than of the same coupon and she could get fired for it and frankly she’s one of the best employees we’ve had I am not going to let her get fired so you can save an extra $20

Lady: this is horrible customer service what ever happened to the customer is always right.

Manager: ma’am in this case the customer is wrong very wrong and the employees are right.

Lady: well I will never shop here again if this is how you treat your customers.

She walks out the door with out paying for any of her stuff yelling how horrible this store is and how we will go out of business with out her shopping here. I can say otherwise though the lines we’re already halfway across the store they were so long we were totally going to make sales today even without her.

Unfiltered Story #216774

, , | Unfiltered | November 28, 2020

(I’m 24 years old when this takes place and only 5 ft tall and am often told I look younger than I really am with many people thinking I’m in the 16-18 yr old range. My parents own a resort and I often help them out. Usually one of them is in the office during the day but today is their anniversary so I’m there instead when a resort guest comes into the office.)
Resort Guest: *using a tone usually reserved for young children or pets* “Hi sweetie! Where’s your mommy or daddy?”
*I’m completely blown away that she’d talk to me like this but I try to remain professional*
Me: “(Mom’s first name) and (Dad’s first name) are not in the office today, however I’d be more than happy to assist you with whatever you may need.”
Resort Guest: *speaking in a normal tone now* “Oh…umm…is there anyone else here?”
*There are two housekeepers and a maintenance guy here as well, however I’ve worked here for much of my life an am able to help guests with most things*
Me: “I’m the one working the office today and am able to assist you with whatever you may need, is there something I can help you with?”
Resort Guest: “Oh…well…we need an extra pillow, do you know where any are?”
Me: “We have extra pillows in the housekeeping room, I’ll go get you one.”
*I head to back where the housekeeping room is and grab an extra pillow, put a clean pillow case on it, and bring it up front to the woman”
Me: “Here you are ma’am, is there anything else I can help you with?”
Resort Guest: “Nope, thank you!”
(I don’t know how old she thought I but never before in my adult life have I had someone talk to me like I was a young child)

Unfiltered Story #216772

, , | Unfiltered | November 28, 2020

(I work in a Greek restaurant. Our gyros, which are made with lamb meat, come with tzatziki sauce on them. However, we usually have a vegan option for our falafel wraps. Of course, the veganaise sauce can go on any of the wraps, it’s just listed as an option for falafel since the other wraps have meat–and usually people who want a “vegan” option, don’t want a meat wrap.)

Customer: I’d like a gyro but with the…the vegan…um…
Me: You want the veganaise sauce instead of the tzatziki?
Customer: No! I want the normal gyro wrap but I want the sauce to be the vegan stuff. The…
Me: So you want the veganaise sauce instead of the tzatziki?
Customer: Yes. But the rest of the wrap the way it normally is.
Me: Okay, sir.

Unfiltered Story #216765

, , | Unfiltered | November 28, 2020

(I am the lead for the department that sells different types of paper used for making cards and such. I’m also on call to cashier. This happens while on register.)

Me: Hi! Did you find everything ok?

Customer: Yeah. *hands me 2 sheets of vellum and a bag of chips*

Me: Great! *ring up the items* That’ll be [price].

Customer: Wait. The paper should be 49 cents per sheet.

Me: Oh, that’s the price of our cardstock. The vellum is 59 cents per sheet. *shows customer the price sticker on the back of the paper*

Customer: But the sign above the paper says 49 cents.

Me: Yes, for the cardstock. But this is vellum.

Customer: I don’t know the difference. The sign just said 49 cents.

Me: *having trouble remembering what the sign says exactly* Hmm, that’s odd. It should say that the prices are different.

Customer: Well the sign wasn’t clear. Can’t you just give it to me for 49 cents?

Me: Let me call the manager.

(The store manager happens to be helping up front. I flag him down and explain what’s going on.)

Manager: *looks at the paper and sees the price sticker* This is 59 cents.

Customer: But the sign says 49 cents! How should I know the difference between cardstock and vellum? I know it’s just 10 cents, but can’t you just give it to me for 49 cents? The sign says 49 cents!

Manager: The price on the paper says 59 cents.

Customer: Forget it! I don’t want it anymore.

(I remove the paper from the transaction and she buys the bag of chips, all the while grumbling about how it’s just 10 cents. As I’m going on break, I check the sign and yeah, it says 49 cents over the cardstock. But right next to it, it says “price as marked” over the vellum.)