Always A Line Outside And On Your Windows  

, , , , , , | Working | November 19, 2019

This happened before cell phones were common, and I didn’t yet have one. I took my car to a local full-service car wash for a full wash and detailing. I pulled into a vacuum lane as directed, told the attendant what I was there for, asked about the turnaround time — an hour to an hour and half due to how busy they were — and told him I’d be at the restaurant next door — the other side of the building from the drop off and vacuums — for lunch, but would be back well before the completion time. “Sounds good! Enjoy your lunch. See you soon,” was the reply. “Ding, ding, ding,” said my car.

Fast forward to about 45 minutes later. I returned to the car wash, expecting that my car would be well into the process of being clean and shiny, and there it sat, right where I’d left it, all of my personal items sitting on the ground around it. “You didn’t leave us the key and didn’t tell us where you were going,” I was told, “And you caused the line to back up since we can’t use this lane.” There were two workers, one of them the original attendant.

I replied, “I know I left the key, as when I was walking away the alarm was sounding and my keyring is right here, without the car key on it. I also told you I’d be right next door, which you acknowledged.”

“Well, we don’t have the key and couldn’t find you.”

So, I started sorting through my things on the ground and, lo and behold, the key had been dropped into a tissue box that they’d taken out from the back seat! Not only would they not acknowledge that they’d messed up, they’d left all of my things out that they’d removed, supposedly to vacuum, and they hadn’t even done that!

I went inside and talked to a manager, who dismissed my complaint, wouldn’t offer any compensation or even an apology, and told me I must have put the keys in that box myself to try to get his guys in trouble. I didn’t get the car detailed that day; I had it done a few days later at a competitor who did an excellent job and cost less than what I would have paid at the first business.

A couple of years after, confident that the workers were not the same, I tried again to get a vacuum and car wash there and it took three tries after it was “done” for them to wipe my windows without leaving greasy streaks. How they remain in business I don’t know but, on warm, sunny days there’s always a line waiting.

1 Thumbs
233

Finding The Sugary Silver Lining

, , , , , , | Related | November 19, 2019

I was attending a funeral. The elderly mother of a friend had died, and close family members were reading personal messages. A granddaughter, about fifth or sixth grade, declared that it wasn’t so problematic that Grandmother had dementia:

It meant she sometimes forgot whether she had dealt sweets or not and they walked away with two pieces of candy.

1 Thumbs
178

A Vicious Goodwill Cycle

, , , , | Right | November 18, 2019

In my last job, working for an online retailer, if a customer complained enough, we were authorised to send them a gesture of goodwill — typically a £5 or £10 gift card — and we, as agents, advised that they would receive these within three to five working days.

I got a call one afternoon from the girlfriend of our customer, fuming that her boyfriend hadn’t received his gift card yet — this was on the fifth working day exactly — and she demanded a gesture of goodwill because the gesture of goodwill was late.  

She didn’t get it.

1 Thumbs
335

This Story Is Not Framed Well

, , , , , , | Working | November 17, 2019

I went to a popular chain of opticians to get my eyes checked and get a new set of glasses.

The first visit, they told me that I could get the same style as my old frames but with new lenses. I was told to come back in one week to pick them up.

I came back and was told that they did not have my glasses as the frames were discontinued. They told me to pick out new frames, which I did. I was then told to pick them up in a week.

I came back a week later, only to be told that they only had one of the two frames I wanted in stock, and then it had broken in the workshop. I was then told that the new frames were discontinued and I had to pick another set of frames… again.

I was calm but frustrated and picked a new set of frames. This time, I was told to come back in one hour.

I went off for lunch and came back. A red-faced manager handed me my new glasses and a receipt for a full refund for both frames and the one-hour rush.

When I went back for my contact lenses appointment, I asked about the sales assistant that had helped me pick out my glasses as she wasn’t there.

It turns out she had been put on probation and then later fired because she kept restocking the shop floor with old discontinued stock, and then not phoning customers when their orders failed on the system.

At least it explained my troubles.

1 Thumbs
461

Wisdom Is Sometimes Blessed Upon The Young

, , , , , , | Related | November 16, 2019

When I’m fifteen, I have all four wisdom teeth out at once. I don’t see much point in whining or complaining about the pain, so I just set timers for when I can take my next dosage of pain meds — five total over-the-counter pills every six hours, plus an antibiotic three times a day — and distract myself with Disney movies and a Pokémon marathon.

The morning after the procedure, I’m drinking a smoothie and reading on my phone. My parents are having their own breakfast.

My mother turns to my father and says, “If you were in her place right now, you’d be bawling.”

1 Thumbs
297