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Returner Burner: Stamp Of Disapproval

, , , , , | Right | September 18, 2021

The mailman does his drop-off at our store. At first, I think nothing of it.

A few minutes later, the assistant manager comes out. The small box in the mail was a customer creatively doing a return. She had literally mailed her purchases, which she had made in person, back to the store, along with her card information written on stationary. She didn’t even provide us with a stamped envelope, so our assistant manager had to pay for the stamp out of pocket so we could let her know we processed the return.

Even worse, she lived close enough to one of our locations that she would’ve saved more money by driving or having someone drive her to the store than she did by mailing it!

Related:
Returner Burner: Outside Attack
Returner Burner: The Store Card Scandal
A Different Kind Of Returner Burner
Returner Burner, Part 8
Returner Burner: International Edition

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Raise The Stakes And They’ll Call Your Bluff

, , , , , | Working | September 17, 2021

I had a coworker who was really very good at his job — when he wanted to be. He was rather lazy and didn’t really show initiative. One day, he decided he wasn’t making enough money, so he almost stopped working altogether. He did the bare minimum to keep his job.

After about two months of this (and numerous counseling sessions with the boss), he marched into the boss’s office and demanded an almost 40% raise or he’d quit.  

The boss told him that wasn’t possible and wished him well in his new job.

The next day, the coworker came in and tried to retract this, but the boss said no, too late.

Moral of the story: before you threaten to quit, make sure you are actually valuable.

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So Happy That You Missed A Payment

, , , , , , | Right | September 16, 2021

I received a phone call in mid-January from a credit card company. With the craziness of the holidays, I had managed to miss a payment. The agent I spoke with was understanding and we actually chatted about life and motherhood and the craziness it can cause in one’s life.

All in all, the total phone call was probably only about forty-five minutes, including making a payment.

A few days later, as I’m walking out to check the mail, I notice a box on the porch from an online flower delivery company. My first thought is, “Oh, no, someone misdelivered a package to my house.” I pick it up to see if the address is close so I can drop it off and, to my surprise, it not only has my address but my name!

I take it inside, and I’m not gonna lie here, I’m already teary-eyed. When I open the box, there are two dozen yellow roses in a beautiful white and blue vase. I find the card and the surprises just keep coming. Not only have I got flowers, but they are from a complete stranger located in a different state!

The agent has sent me flowers with a note of encouragement from one mom to another. I sit down on my kitchen floor and cry like a baby. I’m so touched that not only a stranger but someone I only talked to for less than an hour took the time to send me some encouragement and flowers!

I call the card company. The nice man who answers the phone tells me I can’t be transferred to a specific agent, so I ask for a manager. When I get one, I tell her the whole story and, while starting to cry again, ask if she can please pass on my thanks and let the agent’s supervisor know what an amazing person they have working for them.

To that agent, wherever you are, I hope you know you made my day, week, and possibly year. It is things like this that remind me that while there is trouble, anger, and hate in the world, there is also kindness, generosity, and love for our fellow man.

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Those Worker’s Hands Worked Their Magic

, , , , | Right | September 15, 2021

My grandmother and mother have always rented out an apartment they own. One day, the old tenants move out, and my father decides to take an interest in the proceedings because the rent barely covers the property expenses. He personally vets the new tenant, a posted worker, and decides he must be all right because he has “rough workers’ hands”.

Everything goes well at first, but after a while, several flags come up. The tenant asks my father for the deposit to cover a family emergency, and when he returns the sum, it’s not in cash but as two IOUs for the same amount. The tenant’s wife moves back to her family and he’s the only one left in the flat.

Despite this, the neighbours occasionally complain about loud noises. When Italian currency is converted from lira to euro, the tenant decides to “round” the 516 euro of the monthly rent to 500 and cover the difference with… lemons.

The lease contract is made so that the landlord can only end it for very specific reasons, and I need the apartment to go and live on my own. The tenant agrees, saying that he was looking for a different flat already as the rent is too high. But months go by and he stays on, giving excuse after excuse for being unable to move out, and saying that I always have my parents’ house — it’s not like I am sleeping under a bridge, am I?

To cut a long story short, when he finally moved out — half a year after the agreed date — he had two months of rent unpaid, not to mention several instances of “lemons”; he owed over 2,000 euros in maintenance fees which my parents had to fork over in his stead; the power was soon cut, meaning that the bills had gone unpaid, as well; and there were five or six rusty bedsprings (including one in a room with no windows), a sign that the tenant was subletting to immigrant workers. Even if they were paying him 100€ each, they would cover the rent, but I’m told the going prices are about three times that.

As a cherry on top, we were left with “smoked” walls, grease stains around the light switches, and someone’s name carved on a door.

It was a while before my boyfriend and I could make the flat fit for living, and a while longer before the other people in the building stopped giving us the stink-eye in the elevator.

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Thirty-Two Ounces Of Stupid Trouble

, , , , , , | Right | CREDIT: hypnos1214 | September 14, 2021

I used to be a cashier at a warehouse store — one of those members-only places. We had this policy — which a lot of cashiers hated — stating that everything had to be transferred from one cart/flatbed to another when customers checked out. I didn’t mind as I was able to lift and move things with ease. A lot of the cashiers, including myself, didn’t fully understand the policy — that is, until this fateful day.

It was a day just like any other, filled with constant mundane, “Did you find everything okay?” and, “Thank you, have a nice day.” It was coming to the end of my shift and I’d had it with doing the correct thing.

A member — it was a sin to call them customers — came up with a flatbed. He had a few small items and one box of thirty-two-ounce Styrofoam cups. I saw this and thought, “If it were something heavier, I wouldn’t transfer it.” I put all of his little items on the belt and then got a flatbed, as we only kept an empty cart at our registers.

When I came back, I grabbed the box of cups, and as soon as I lifted it, the bottom fell out and two computers were left on the cart while I was holding this big empty box. I looked at the member, and I was about to say something along the lines of an apology and that someone else must have done this. (We were trained not to directly accuse members of such behavior). Before I could say a word, he was gone. He ran out the door and almost plowed over the older lady who checks receipts.

Here’s what makes this funny. All he had to do was play stupid and pay for the other things and he’d have been in the clear.

At the beginning of interactions, we take the members’ membership cards and hand them back with the receipt, so his membership card was sitting on my register. Since he scared the elderly employee and left the cups from the box all over the aisle, my manager decided to call the police. Now, I know this isn’t theft, but there is a crime in my state called “concealment of goods”. It’s basically a way to catch shoplifters before they legally shoplift. So, the police came and all the member’s info was in the system. I had to verify that the member did indeed match the picture. They looked at security cameras and the police left to get a warrant for his arrest.

This is only a misdemeanor, but still, all he had to do was stay put and nothing would have happened to him.

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