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Positive, feel-good stories

Homeless Is Where The Heart Is, Part 13

, , , , , | Right | October 21, 2021

I showed up to work one day and there was what appeared to be a large package just to the side of the main entrance. I went in and asked coworkers what it was. Turns out it was a homeless guy who decided to camp on our doorstep. The owner refused to call the police and was looking into at least getting the guy a tent and telling him that there was space behind our office building. She even looked into setting him up in a campground nearby. He turned down the offer since, apparently, he had work in the area despite being homeless and the campgrounds were too far. Otherwise, we gave him some bottled water. By the time I left at the end of the day, he seemed to be gone.

I was wrong. Apparently, he took the owner’s offer and parked himself behind the building. I arrived at work early today and found I was the first person at work. There were three police cars at the back end of our parking lot. I walked over to see what was up. The officers were all returning to their cars.

Me: “Is everything okay?”

Officer: “No problems.”

The homeless guy was still there, sorting through his belongings. Nobody seemed distressed or angry, so I returned to opening the office. Shortly after, a coworker came in. He had talked to the guy and found that he had been told he couldn’t actually stay where he was, but the cops told him to take his time to collect his things. 

The pot of coffee I started when I came in was full, so I filled a cup with coffee and creamer and used that as an excuse to talk to him for a minute. He was grateful for the fresh cup of coffee to go with the breakfast someone had just given him. In fact, he had been given so many things in the last forty-eight hours that he was trying to sort things out before moving on.

Despite the one anonymous person who called the cops on the guy, my faith in humanity was renewed by all the people who offered help to a guy who was clearly just a bit down on his luck. Even the cops were cool enough to do the very minimum to respond to a complaint and generally leave the poor guy alone.

Homeless Is Where The Heart Is, Part 12
Homeless Is Where The Heart Is, Part 11
Homeless Is Where The Heart Is, Part 10
Homeless Is Where The Heart Is, Part 9
Homeless Is Where The Heart Is, Part 8

A Jump, A Fall, And A Lesson

, , , , , | Right | CREDIT: alikissjoy | October 16, 2021

I’m working the desk at a hotel and a mom brings her hysterically crying ten- to twelve-year-old daughter to the desk.

Mom: “Tell her what you did.”

Daughter: *Between sobs* “I jumped up in the hallway and slapped the exit sign and it fell down.”

Mom: “My daughter’s going to pay to replace it. I want her to learn from her actions and take responsibility for it.”

I know it’s in our hotel nature to say it’s okay or no problem, but I know this is important to her mom.

Me: *To the daughter* “Thank you for coming and telling me what you did. Why did you choose do that?”

Daughter: “I thought it would be fun. I never thought it would fall off!”

Me: “Will you ever do that again?”

Daughter: “No, never. I’m so sorry.”

Me: “Let’s go check out the sign. If there is a fire, then guests may not be able to see where the exit was without it, and it could be very dangerous.”

The three of us go to the hallway. Upon inspecting the sign, it isn’t broken at all. I am able to put it back up and it works perfectly.

Me: “Luckily, there was no damage, so there is no cost you have to pay to replace it. I’m proud of you for taking responsibility for what you did.”

Mom: “I’m proud of you, too.”

We often deal with such negativity and naughty adults and children on the job. I was so happy that a child owned up to her mistake — with a firm nudge from mom — and that there was no harm to the hotel.

The Domino Of Nice

, , , , | Right | October 15, 2021

I work the morning shift in a small restaurant. Two of the wait staff call in sick and, of course, we have an unusually large breakfast rush.

The manager steps forward to help serve tables, but we are still slow at getting to everyone. One particular family — a husband, wife, and two teenage children — is very understanding. When I apologize for the delay in simply bringing them the orange juices and coffees and taking their orders, they wave this off.

Customer: “You are obviously busy today. You’re doing great.”

This started a domino effect. The people at the table next to them heard and, when I brought out their order a few minutes later, they made a point of thanking me and sympathizing over how busy we were.

The table next to THEM also spoke up in my support and in support of my manager, who was working just as hard. It literally went like this in a near-perfect circle around the room, with everyone chiming in.

I don’t know if we were blessed with an unusually kind group of people or if it was some sort of bizarre example of peer pressure, but it was wonderful. Everyone left a good tip. That family that started the Dominoes of Niceness falling? They left nearly a 50% tip.

The “Awesome” Tag Was Made For Workers Like This

, , , , , , , | Working | October 15, 2021

My state is in its fourth lockdown. I have been out of work since the start of the health crisis. I get a call about a job that I applied for a couple of months ago that I didn’t get but was next in line for. Great — they want me to start tomorrow. One problem: I don’t have all the clothes and shoes I need as I am very short on money and have been applying in several fields. So, I place a click and collect order for a superstore. The website says if placed by 12:00 pm, the order will be ready by 4:00 pm on the same day. I place my order at 11:30 and wait for a message to say it’s ready, but by 5:00 pm I’m still waiting. I ring the customer care, who puts me through to the store.

Call #1:

Worker: “I’m sorry, sometimes we have problems finding the items. Let me find out what’s going on and call you back.”

Call #2, half an hour later:

Worker: “I’m sorry for the delay, but we’re having problems finding all of your items on the shop floor. I have three team members looking out the back at the deliveries. I’m going to go and help look, as well. I just wanted to let you know what’s going on, and I haven’t forgotten you.”

Me: “Thank you. I really need these to start a new job tomorrow. Even if I need to substitute things, I don’t mind paying the difference.”

Worker: “No problem. We’ll work it out. I’ll call you back as soon as I can.”

Call #3, nearly an hour later:

Worker: “I’m sorry, but we were unable to find [pants #1] and [shoes]. We do have [pants #2]; they are the same colour and style. The only difference is [pants #2] are made of organic material and are slightly more expensive. Are those okay?”

Me: “That’s fine. How do I pay the difference?”

Worker: “Oh, no. Don’t worry about that. It’s our fault; we’ll cover it. Now with the shoes, we were unable to get them in women’s shoes. I do have several similar styles in men’s.”

Me: “Great. I don’t mind taking the men’s if they fit.”

Worker: “All right, it looks like you ordered size seven in women’s. What I’ll do is pull out a couple of pairs in men’s in sizes I think will work. When you come to collect your order, I’ll have a seat ready so you can try them on and see what works.”

Me: “Thank you so much. You have been amazing.”

Worker: “My pleasure. I’m sorry it’s taken so long to get it sorted out.”

Me: “No problem. You’ve really gone above and beyond to make sure I got what I need.”

Worker: “You’re welcome. See you soon.”

When I arrive, true to her word, everything is ready, including a sanitized stool for me to sit down a safe distance from everyone to try the shoes on. I find a great pair that is more expensive than the ones I ordered, but when I go to pay:

Worker: “Oh, no. It’s our mistake. Don’t worry about it. Good luck with the new job.”

Me: “Thank you so much. You really went out of your way to help. If it wasn’t for you, I wouldn’t be able to start tomorrow, and I’ve been unemployed since the start of the health crisis. This really means a lot.”

Worker: “I’m glad we could help. My manager said to do whatever I need to make you, the customer, happy and I’m so glad we could. Good luck with the new job.”

I thanked her again and asked for her manager’s name so I could contact corporate to let them know how amazing they were. Not only did she go out of her way to make sure I had my items, but they also covered over $50 in the difference and went above and beyond. I started the new job, and many months and two additional lockdowns later, I am still working and have just been offered full-time permanent employment.

To the worker, if you’re reading this, thank you so much. If it wasn’t for you going above and beyond and making sure I had what I needed, I would still be struggling to survive. You will never understand what a difference what you did made to me and my family.

Taking A Right Turn Into A Valuable Lesson

, , , , | Learning | October 12, 2021

I’m one of those people who often have trouble telling their left from their right. Sometimes I have no trouble at all, but most of the time when someone directs me to the right I go left, and vice versa, with complete confidence until someone calls me back and sets me straight. I’m a little worried about this when I start taking driving lessons, as I’m a perfectionist and have gotten in trouble because of this “handicap”, but thankfully, my driving instructor has a habit of pointing to where he wants me to go. One day, however…

Driving Instructor: “At the next intersection, I want you to turn left.”

He does not point this time. I just say okay and make the requested turn… or so I think.

Driving Instructor: “Okay, you executed that turn very well, but I told you to go to the left, and you turned right instead.”

I start apologizing profusely and manage to stammer that I can’t always tell left from right. I expect the same telling-off I have gotten in the past from teachers or others for “not paying attention,” but instead, he reassures me.

Driving Instructor: “It’s okay; lots of students have trouble with left and right. The point isn’t getting the directions right but driving safely. You can take a wrong turn anytime, even on the exam, and it won’t be a big deal as long as you don’t panic and try to correct in an unsafe way. Every driver makes mistakes, but as long as you don’t endanger yourself or others making them or trying to correct them, it doesn’t really matter. Okay?”

Me: “Yeah, okay, that makes sense. Thanks.”

Driving Instructor: “No problem. That’s why I’m here. Just make sure to mention it during your exam so they know to point the directions, and remember to stay calm. Now, I think this has given us a nice opportunity to practice U-turns, so pick a spot.”

I mulled that speech over for a while, and it really made me less nervous while driving because I realized I didn’t have to be perfect, just safe. That lesson made its way into other parts of my life, as well, and I became much less of a perfectionist, which made my life quite a bit easier. All because I turned right instead of left. Oh, and I passed my driving exam, too.