I’ve just finished checking in at the airport, which took much longer than it should have – I had my boarding pass in Google Wallet, and the kiosk wouldn’t scan my QR code. An older lady stops me to ask for help, and she’s having the same problem, so I try to see what I can do.
I check the phone’s settings quickly and hand it back. She hits the App Overview button to find her pass, but its window only appears as a white screen, and she closes it.
Lady: “What have you done?!”
Me: “Huh?”
Lady: *Frantically searching her open apps.* “It’s gone! You’ve ruined it!”
Me: “…You can get it from Google Wallet—”
Lady: “—I don’t have Google Wallet! It’s gone forever now!”
She opens Google Wallet. The button leading to her pass is on screen, clearly marked.
Me: “That’s it. Just tap that.”
She leaves Google Wallet and begins searching her emails for her boarding pass.
Lady: “You’ve helped enough!”
I consider making an obviously stressed-out airport patron feel like an idiot, but I decide it’s better to apologise and walk away.
Me: “I’m sorry?”
Lady: *Relaxing.* “It’s fine. It’s my fault for asking you.”
She checks in another way and heads to the bag drop kiosk, which also asks to scan your boarding pass. The last I saw of her, she was getting help from airport staff. I hope they had better luck!