The Employee Is Brighter Than They Thought

, , , , , , , | Working | September 16, 2019

I used to work in an independent bookstore. We were known for being quirky and selling novelties on the side. I had bright rainbow hair whilst I was working at the shop and getting my degree at the same time.

One day, a woman came in and my manager led her around. I greeted her and sold her some books and we had a nice conversation about local art. I didn’t think much of it until my manager mentioned that the woman was buying the store and would be the new owner.

A few months later, I graduated and got an entry-level position in a job in my field. I decided to dye my hair back to its original brown and remove my facial piercings.

The sale of the shop completed and the new owner came in and introduced herself. We talked and got on well.

Until…

She mentioned that she was glad that the eyesore with “bright hair and metal in her face” had left. I let her talk for a while as she proceeded to get more agitated about “that girl,” Going as far as accusing bright-haired me of being a drug dealer.

I’ll never forget the look on her face when I informed her that the bright-haired girl was me.

I didn’t see her once for my two final weeks at the store.

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The Sound Of Reason

, , , , , | Working | September 15, 2019

(I work at a local chain of an international retail store. Recently, the store decided to put soundbars on display — a total of three — connected to our TV wall, and put the volume at an unnecessarily high input. The soundbars are so loud that we can’t hear phone calls clearly, hear our customers, or hear each other, which has led us to resort to shouting or using hand gestures to get across what we’re doing. It has given many of us headaches and decreased traffic in our department drastically. We’ve talked to multiple managers about this, including the new manager over our department who replaced the sweetest woman I’ve ever known. The new manager is a heartless woman who has only declined our pleading and even told us to turn UP the soundbars.)

Me: “Hey, [Assistant Manager], do you have a moment to talk?”

Assistant Manager: “Not really, but what’s up?”

Me: “Listen, the soundbars have to be turned down. They’re so obnoxiously loud that they’re giving us headaches and driving away customers. A guy tried to buy a phone plan but left because they were annoying him.”

Assistant Manager: “Yeah, I can’t really do anything about that; that’d be your supervisors’ job. Besides, as far as I know, it’s a corporate decision, so…” *shrugs and rushes off*

(The next day I come in, which is after a corporate visit — a nutjob threatened the store — I notice the soundbars are significantly lower. They’re so low, I don’t notice them until two hours into my shift.)

Me: “Hey, [Coworker], do you hear that? I can actually think!”

Coworker: *laughs* “Yeah, corporate came in today and said they were way too loud, so we got to turn them down.”

(Sweet victory!)

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Playing Scrabble With Airlines Is A Costly Endeavour

, , , , , | Working | September 13, 2019

(I’m booking a flight for a friend to come to visit me in August 2019. There’s a convention that we both are interested in. This happens after I book the flight.)

Friend: “Uh… my last name is incorrect. It is missing an E at the end.”

Me: “Crap!”

(I immediately call the number it gives me to fix it with.)

Rep: “In order to fix everything, you will need to get the flight cancelled and rebooked.”

Me: “But I do not want to lose the tickets and wait for ten business days for a refund. It’s one letter… Let me talk to a supervisor, please. Nothing against you. I just want this fixed.”

Rep: “Please hold, and I will tell you now that they will give you the same advice.”

Me: “Not a problem.”

(I’m put on hold for twenty minutes. I finally get someone, but it sounds like the same person as before.)

Supervisor: “My agent told me you need a name changed, correct?”

Me: “No. Just adding one simple letter to the end.”

Supervisor: “Okay, well, as she told you, best to just cancel and get refunded.”

Me: “Can you call the airlines and talk to them?”

Supervisor: “I’ll see what I can do. Please hold.”

(More minutes of waiting only for her to return with this masterpiece:)

Supervisor: “They told me it will be almost a hundred dollars to add the E.”

Me: “Seriously?! One letter for a hundred dollars? Just leave it the way it is. I’ll figure it out later!”

(I hung up at the point and my friend decided to call. I just hope the name gets fixed!)

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Unable To Steal Yourself Away For Even A Moment

, , , , | Working | September 12, 2019

(I’m coming off of a busy shift. I go straight to the registers from clocking in and only leave for two very rushed bathroom breaks. I’m heading out, and due to recent employee thefts, we all have to show our bags for a check. As I approach my manager, she waves me to the door.)

Manager: “You haven’t left the registers since you got here. If you managed to get anything worth stealing, have it.”

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Upselling Is Downgrading

, , , , | Working | September 9, 2019

(Unfortunately, I am required to upsell the store’s discount card, the store credit card, and a seasonal fundraiser, plus inquire if the customer might need any gift cards, with every single customer.)

Me: “Good morning!”

Customer: *hands me two greeting cards and one paperback book*

Me: “And would you like—”

Customer: “You listen to me. I don’t want your stupid card. I don’t want to hear your spiel. I don’t care what you’re meant to say, I have exactly what I want right here, and I am not spending one penny more. So shut up.”

Me: “Well, sir—”

Customer: “I don’t want to hear another word out of you. Not. One. D***. Word. Understand?”

(I am eighteen and easily cowed. I sell him his cards and book in utter silence. About ten minutes later, during a lull, the assistant manager approaches.)

Assistant Manager: “I hear you didn’t offer someone the chance to purchase a discount card.”

Me: “He told me to shut up.”

Assistant Manager: “Oh. Well, you still should have—”

Me: “He told me not to say another d*** word.”

Assistant Manager: “Oh. Well. He might have wanted a gift card!”

(They eventually let it drop. I’d love to see how they would have handled it!)

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