What Mom Delivered Was Immediate
I worked my way through college at a pizza chain known for its stores looking like a hut. After a year, I was promoted to assistant manager, a lofty title for a barely nineteen-year-old.
One evening I took a call from two teens who ordered a pizza, and didn’t actually talk to each other prior to calling about what they wanted. After listening to them discuss toppings back and forth for nearly ten minutes, they made their order, and we got it into the oven after they told us the caller’s mom would be by to pick it up.
A little while later, they called back looking to change the order, and I explained that it was just about ready to come out of the oven. So, after using some choice language, they decided to cancel the order. Okay, fine, dinner for our delivery drivers and a note on their account about abusive language.
Lo and behold, two minutes later, I see an order pop up on the printer: same account, completely different pizza. At that point, I had already canceled out the first pizza, so we made the second one.
Enter the mom.
She was very polite and looked like she had just gotten out of work. I pointed to her son’s original order just as it was being sliced and explained that it was SUPPOSED to be hers, and ready to go, only her son canceled, and now she had to wait around twelve to fifteen minutes for the new order.
I also let her know I didn’t appreciate her teen calling me a “stupid f****** dumb***” because I told them it was impossible to change ingredients on a pizza that was already 75% cooked.
She went from “polite” to “p***ed off, mom” in a flash, but not at us. She asked if we had a phone she could use, and dialed her house (this was long before cell phones). She then absolutely REAMED her son for what he did and the language he used.
She also informed him that his friend was no longer staying for dinner, and she was tipping us $10 that was coming out of his money. After telling him she was going to deal with him when she got home and he was lucky she didn’t drag him into the store to apologize in person, she hung up and went right back to polite mom.
She made good on her promise ($10 in 1994 was an amazing tip), my delivery guys had a nice hot pizza for dinner, and I wonder to this day how much more that kid got reamed out when his mom got home.
