Unfiltered Story #204355

, , | Unfiltered | August 8, 2020

(I work at a fast food place, mostly taking orders and cashiering for the drive through.)
Me: Welcome to [fast food place], what can we get for you today?
Customer: Can I just get a milk?
(This is not uncommon: we sell little bottles of milk with kids meals and sometimes people get them on their own.)
Me: All right, that will be [price] at the first window, please.
Customer: *handing her card through the window to pay* I’m having guests over tonight!
Me: Oh, that sounds fun.
Customer: Yes! I was making rolls for dinner and I ran out of milk, so I had to come get some.
Me: …Here’s your card and receipt, ma’am. Your order will be ready at the next window, please pull forward.
Customer: Thank you!
(Note that there is a grocery store literally across the street. We laugh about it as she leaves then hear another car pulling up to give an order.)
Me: Welcome to [fast food place], what can we get for you today?
Customer: Hi, I just came through and got a milk. I was wondering if you had any two percent instead of the one percent you gave me?
Me: I’m afraid not, ma’am. You could try the grocery store across the street.
Customer: Hmm, no thanks. Bye!

Unfiltered Story #204353

, , | Unfiltered | August 8, 2020

(It is close to the inauguration, and we’re getting a lot of wackjob customers who have very strong opinions about Trump. But this one was the worst of the worst.)

Wackjob: “I’m going to tell everyone that Trump is a pothead at his inauguration! I can prove it. Will you call my lawyer if I get arrested? His number is this.”

Me: “Um what?”

Wackjob: “Oh and Trump might send a hitman to silence me beforehand, so you might want some more security.”

Me: *jawdrop*

Wackjob: “Yes, I don’t want anyone to be hurt. Because he WILL SHOOT YOU if you try anything.” *leaves*

(I pulled myself together and was extremely nervous that one of his wackjob friends would try to attack, but I wasn’t sure to call the police or not. I knew the police would bother with anyone acting paranoid. Usually I call them if there is a noise disturbance, and I wasn’t sure if this counted as a terrorist attack. Fortunately, my manager called the police himself and asked them to escort him out! Thankfully, the wackjob didn’t return.)

Unfiltered Story #204351

, | Unfiltered | August 8, 2020

A customer requested an appointment at a pretty short notice. The only thing I could do for him is to schedule the appointment for the very next morning, right after we opened (that would be 7:30). He said that’s fine. However I wasn’t able to put him in for 7:30, so I had to click 7:15. Every customer whose mobile phone number we have in our system, automatically gets a reminder on the day before their appointment.

Me: Okay, so that’s all set for you. You are going to receive an automatic reminder text on your mobile phone sometime this afternoon. I can’t prevent the system from sending this, and since I wasn’t able to click 7:30, the text will say that your appointment is 7:15. Please just ignore that. Your appointment will still be at 7:30. We don’t open until 7:30, so there is really no need to be here earlier than that.
Customer: Okay. See you tomorrow.

The next morning, I’m there at 7:00 to get everything ready. About 7:10 I hear something that sounds like someone is banging against our windows, but it’s winter and so it is pitch black outside and I can’t see a thing. I hear that noise again once or twice, but being a woman, alone, with an open register full of cash, I don’t open the doors until everyone else is in their position. So I unlock the doors at 7:25. My customer scheduled for 7:30 storms in, furious af and starts yelling at me.

Customer: This is outragious!!!!! I’ve been waiting for you to open since 7:05 !!! You can’t let me wait outside !! It’s f***** cold and it’s snowing.
Me: Sorry Sir, but there was no need to be here that early. We don’t open until 7:30 on weekdays.
Customer: But I got a text saying I need to be here by 7:15 !!!!! I’m going to complain about you! I know your manager!! This is gonna have consequences for you!!!!!!! You saw me out there and didn’t let me in !!!
Me: I’m sorry you felt that way, but if you could just turn around – I’d like to show you something.

We both turn to face the windows.

Me: Now tell me what you can see through that window.
Customer: NOTHING!!! IT’S DARK OUTSIDE!!! What’s the point???
Me: Sir, how was I supposed to see you out there in complete darkness?
Customer: *mumbling some bad words*

Thankfully my coworker came to take care of the customer. When our manager arrived, I told him the whole story and he said I did nothing wrong. The customer never complained though.

Unfiltered Story #204349

, , , | Unfiltered | August 8, 2020

(I work at a food company and get lots of stupid calls passed over to me all the time, this one takes the cake. A Thai lady called and this conversation was conducted in Thai)

[Co-worker passes me a call she was on]
Me: Hello, how can I help you?
Lady: Did you find out?
Me: I’m sorry, can you tell me again what was the issue?
Lady: My friend from the Phillipines sent over information from a radio show that canned fruit from Thailand has HIV. I love to eat canned lychee so I need to know if this is true.
Me: Ah, I’ve heard of that rumor before. It was often sent as forwards.
Lady: I went to the local supermarket and there was NO canned fruit.
Me: That’s not possible ma’am. There are no issues with canned fruit from Thailand.
Lady: It’s from a radio show, let me send it to you. Do you have LINE? (messaging app)
Me: Sorry I do not have LINE. There are no issues with our product ma’am.
Lady: YOU NEED TO CHECK THE NEWS! We’re all going to die.
Me: There are no issues ma’am.
Lady: Are you Thai?
Me: Yes
Lady: Oh, because your Thai isn’t great. Were you born here?
Me: Yes
Lady: Well my son was born here and works on WALL ST. His Thai and English is perfect.
Me: I’m sorry my Thai isn’t good enough for you.
Lady: I don’t normally speak to anyone who doesn’t speak Thai clearly.

(I let her rant and then hang up. Needless to say, I was on FIRE after that)

Unfiltered Story #204347

, , | Unfiltered | August 8, 2020

(I’m a 22 year old male with a semi- high pitched voice and I was put on drive thru for the night)

Me: Welcome to Wendy’s. Order whenever you’re ready.

Customer: I would like [order]… and add some fries please.

Me: Your total is [total]. Please pull up to the first window.

Customer: Thank you, ma’am!

The customer pulls up to the window and sees that I am a 6 foot tall male. He is visibly embarrassed as he hands me his card. I’m holding back laughter as I ring him up.

Me: Have a nice night, sir.