Unfiltered Story #115190

, , | Unfiltered | June 23, 2018

(I work in a well known OFFICE supply store. It’s close to closing when the phone rings.)

Me: “Thank you for calling [store], how may I take care of your business?.”

Caller: “Hi, I was wondering if you had any snorkel gear on sale?”

(Note: We never carried any type of snorkel equipment as we are an office supply store.)

Me: “Uh, pardon?”

Caller: “Do you have any snorkels or diving equipment on sale?.”

Me: “Uh, no sir, [Store] has never carried any type diving equipment.”

Caller: “Well, I called before and a guy told me you did.”

(At this point I knew it had to be a prank call)

Me: “Well, I don’t know what associate would tell you that, but [store] is named [store] for a reason, and snorkels are not office supplies.”

Caller: *pause* “WELL THEY SHOULD!” *Click.*

Unfiltered Story #115188

, , | Unfiltered | June 23, 2018

(It’s a fairly quiet day in electronics when the phone rings. I answer it.)

Me: “Electronics! Can I help you find something?”

Customer: “Well good morning! I was wondering of you could help me find a new cartridge of ink for my printer!”

Me: “Certainly ma’am! Do you have the old cartridge with you? Tell me the number and I’ll
check our inventory.”

Customer: “Well, I can’t  open the printer to check. The problem is I don’t have any hands, so it’s very difficult for me. Is there another way we can find my ink?”

Me: “…………. Uh….  Yeah, sure.”

(I brush off her comment, thinking I misheard and ask her for the model number of the printer. She is having  difficulty locating it.)

Customer: “Oh, this just isn’t working. If you can hang on for a moment I’ll see if there’s some way I can jimmy it open. Because I dont have any hands.”

Me:” That won’t be necessa–”

(I am interrupted by the sound of the phone clattering to the floor, and an almighty racket of crashing an thudding.)

Customer: “I’m very sorry about that, but I managed to open the printer without hands and find the ink number!”

(She gives me the number, I find the appropriate box, and discovering it’s the last one, I offer to put it aside for her. I take down her name while instructing her to come pick it up before the store closes.)

Customer: “Well thank you young lady, however, would it be possible or me to come in tomorrow to purchase the ink? I already don’t have any hands, and honestly I don’t have any legs either. Traveling is quite difficult, and I won’t be able to receive a ride until tomorrow.”

Me: “……………”

Customer: “Would that be alright?”

Me: *Extremely unsure if this is a prank, or if it just not hearing her correctly, I give up* “Yes, that’s fine, ma’am. I’ll probably be here, find me at the register and I’ll get your ink.”

(She thanks me, delighted. I put her out of my mind. The day passes with no issue. The next morning, I hear a voice beckoning me. I look down the main aisle and sure enough, here comes an elderly woman being pushed in a wheelchair…  Who seems to have no legs past her knees and stump hands.)

Customer: “Good morning,  Miss! I believe you have some ink for me?”

Me: “………………  Yes. Why yes. I have it right here for you.”

Customer: *utterly delighted*” Thank you so very much for helping me! I can’t tell you how many places have hung up on me when I called too ask for that ink! It appears no one has manners anymore. I’d shake your hand but, well….”  *holds up her stumps and shrugs* “you know. No hands.”

Unfiltered Story #115186

, | Unfiltered | June 22, 2018

I’m walking the store, cleaning up and trying to restore some order. I notice a woman following slowly behind me, but as she’s always at least at the other end of the aisle and looking at our products, I assume she is just shopping on the same path as me. After about 15 minutes of me walking the store, helping customers, etc., she approaches.

Customer: Hey! I need help!

Me: Oh, okay, what do you need?

Customer: Well, first of all, I need you to acknowledge that I need help the FIRST time.

Me: Oh, I’m sorry, did you ask me for something earlier? I must not have heard, I’m sorry.

Customer: No, I didn’t ask. But you should have known.

Me: Um…yes, okay. Anyway, what did you need?

Customer: So, this item is $7.99 and 50% off. So that means it will cost….$10.00, right?

Me: ………… (trying to wrap my head around all the stupidity coming at me)

Customer: Oh my god, are you really this stupid? They hired someone who can’t give good customer service OR do math?! I did the math on my phone, forget it.

Me: No, ma’m, I can do both things well. I’m just trying to figure out how you—nevermind. Half of $8 is $4, not $10. Have a good day.

(I walk off before I catch her stupid. Apparently, she took the item and went and waited in line, only to get up to the register and say, “I’ve been waiting here to say that I actually DON’T want this, because that girl didn’t help me.”)

Unfiltered Story #115183

, | Unfiltered | June 22, 2018

I am working the computer and business machines (faxes, small copiers, etc.) section of a chain store in the late 90s. I have a co-worker who is on his final week before taking a new job, and he is increasingly impatient with rude customers. He is walking the aisle where we keep RAM, Hard Drives, and other upgrade components locked in a case. A customer approaches him angrily.

Customer: You! You sold me memory for my computer and it doesn’t work!

Co-Worker: I’m sorry about that sir, what kind of computer is it?

Customer: It’s a Packard Bell.

Co-Worker: Do you have a model number?

Customer: No, it’s a Packard Bell, about 2 years old.

Co-Worker: Okay. Without any more information than that, I probably told you that one of these three types will work with your computer **indicating into glass case**. Most likely this one, but definitely one of these three. Do you remember when you purchased it?

Customer: A few weeks ago.

Co-Worker: Okay. We have a 90 day return policy with your receipt. If the memory didn’t work, you could just bring it in to exchange it. Do you still have your receipt?

Customer: No! I don’t have my damn receipt.

Co-Worker: I am sorry, sir. We do have the 90 day return/exchange policy. We will need your receipt, however, because…

Customer: I don’t have my receipt! Fix it!

Co-Worker: Sir, without your receipt, I’m not sure what…

Customer: I guess you’re just an ignorant f*** then aren’t you?

At this point, my co-worker has had enough of retail. He looks the customer dead in the eyes and replies:

Co-Worker: Dude, you can just s*** my n** s***.

Customer: I want to see your manager!

Co-Worker: I am sure there is one up front somewhere.  **he waves in the direction of the service desk**

As the customer stared in horror, my co-worker turned on his heel and walked back to the office/break room area. He looks in at the manager working at the desk, tosses his keys onto the desk along with his polo shirt, and looks at her.

Co-Worker: I just can’t do this anymore.

He walked out without another word, and they mailed him his final check. His telling off of that customer was the story of legends from then on in our store.

Unfiltered Story #115181

| Unfiltered | June 22, 2018

I work for a small city answering the phones for multiple departments.

Me: *answers phone with department name*

Caller: Hi, I just switched cable companies and I want to know what channel I can watch TV Bingo on?

Me: Did you try calling the new cable company?

Caller: Yes, but they said they couldn’t help me because I didn’t know the name of the channel. I really want to play TV Bingo but I don’t know what channel to tune into.

*Note – I have the same cable provider and I have never seen the channel he is looking for but it does have a digital channel guide so if you were to scroll through the list it would show you every available channel.

Me: Well sir you have called [city] and I am not really sure but do you know who is in charge of the TV Bingo?

Caller: Well I think it’s [local service group].

I Google the group to see if I can find a phone number but as it’s a volunteer organization nothing turns up.

Me: I’m sorry sir but I am not seeing a phone number for that group and as we are [city] and not affiliated with them in anyway there isn’t much more I can tell you.

Caller: Well ok then but how am I going to play TV Bingo? I don’t know what channel to watch!

I am not sure why he thought the city would have any idea what channel to watch for TV Bingo when it doesn’t have anything to do with us. If the cable company couldn’t tell him I’m not sure if he ever found the answer!

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