Untouched and raw stories: unedited, uncensored, unformatted, and sometimes unbelievable!

Unfiltered Story #240429

, | Unfiltered | July 25, 2021

I am the clueless customer here.
I was back-to-school shopping with my sister at a big chain store. We decided to buy correction fluid among other supplies. I wanted one bottle for myself as well as one to keep in our home office. My sister wanted correction tape, but it cost $2.50 more. After much debate, she decided to go with the cheaper correction fluid. (If you are keeping count, we intended to buy only 3 bottles of white-out.)
Fast forward to checkout, my sister was watching the cashier scan our items while I was not paying much attention. She thought she saw him scan one package of white-out multiple times and then put it back on the conveyor belt. After we pay and get the receipt, we find we were charged for four white-outs and we only bought three. We checked our bags and only spotted three bottles. My sister tells me what she saw and we assume the cashier forgot he scanned the white out already and mistakenly scanned it a fourth time.
No big deal. We headed to Customer Service to get a refund. I politely explain to the woman that we intended to buy three packages of correction fluid and we were charged for four. The Customer Service agent immediately processes the refund without asking to check our bags; we receive a little over a dollar back.
Back at home, I’m separating our purchases when I realize we have FOUR bottles of white-out. Somehow in all the fuss, a fourth bottle made its way into our cart without either of us noticing. I was thinking, “Oh, s**t. We just stole some white-out.”
I took the bag to my sister and told her to look through it. She starts taking all the correction fluids out and does not immediately notice the problem. I told her to count them and once she does, she too gets an “Oh, s**t,” look on her face.
Don’t worry. We are honest people and the next time we pass by the store we will return the extra white-out with an explanation.

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Unfiltered Story #240427

, | Unfiltered | July 25, 2021

(I work at a market stand which sells bread. One day my coworker is helping a man, who pays with €20. My coworker hands him his change, but he gets angry.)

Customer: I believe I gave you €50?
Coworker: No sir, I’m sure you gave me a twenty. *looks in the cash drawer*
Me: There’s only one fifty in here, sir, which I just minutes ago received from my father.

(The customer tries some more, but eventually gives up and leaves. A few hours later, he’s back, but now with his wife.)

Wife: Alright, who helped my husband?
Coworker: That would be me
Wife: I gave my husband €50 when he left! You are stealing from me!
*at this point, my coworker does not know what to do, so I decide to call my boss over. We explain the situation to him. *

Boss: I’m sorry ma’am, but you must be mistaken. We only had one fifty, which my employee had just received from her father. I don’t know what happened to yours.
Wife: THAT’S BULLSH*T! MY HUSBAND RECEIVED FIFTY! YOUR EMPLOYEES ARE THIEVES! YOU NEED TO CHECK HER POCKETS AND HANG UP CAMERAS!
Boss: Ma’am, there’s no reason to get mad. I trust my employees and I am positive they do not steal from me, alright?
Wife: NO, YOU NEED TO LISTEN TO ME! YOU’RE ASSUMING MY HUSBAND IS A LIAR? I WILL SHARE THIS ON FACEBOOK!
Boss: So, you’re saying you’ll blackguard me if I don’t give the money?
Wife: NO I’M NOT I’M SAYING YOUR EMPLOYEE IS A THIEVE AND I WILL POST IN ON FACEBOOK!
Boss, now totally done: Look, I don’t know what your husband does with your money, maybe he spent it on whores or something. But you insulting me and my employees is too far. Please leave.
Wife: I’M NEVER COMING BACK!
Boss: Fine by me.

(The wife and her husband leave angrily. My boss turns to us.)

Boss: The customer is not always f*cking right.

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Unfiltered Story #240425

, , , | Unfiltered | July 25, 2021

I work in the paint department of a large warehouse store, which has a mixing area with machines and a desk. We are also in charge of caulking, which is inconveniently in an aisle we can’t see from our post. This happens seemingly once per shift.

Customer: *walking quickly, not listening* “where is the caulking?”

Me: *points to the aisle, super chipper* “in aisle 6!”

Customer: *regardless of trajectory, immediately heads in the opposite direction of my pointing* “Where?”

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Unfiltered Story #240423

, , | Unfiltered | July 25, 2021

When I get my new phone I set up a PIN number for it. Lacking inspiration I chose the difference in time between 2 F1 drivers in the race I’m watching. 3 years later, 2 phones and 6 months into my PhD I realise my protein of interest has the name as my four letter PIN.

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Unfiltered Story #240421

, | Unfiltered | July 25, 2021

(*At customer service*)

Me: Hi! How can I —
Customer: Load me 20 on this. *Tosses a relodable VISA card on the counter*
Me: Alright. The screen out there will ask you to enter your PIN.
Customer: Why?
Me: To load or unload money, you have to enter your PIN.
Customer: Why?
Me: To verify YOU are the one doing the transaction.
Customer: Who adds money to someone else’s card? What kind of fraud is that?
Me: That’s just how reloadable cards are set up.
Customer: Well if you can’t tell me why, I’m not doing it.
Me: Okay. Have a nice day. *slides his card back and cancels the transaction*
Customer: Yeah. Dumb bit – Hey! You didn’t load my money!
Me: You didn’t enter your information.
Customer: I’m calling corporate!
Me: Okay then.

He returned the next day and tried the same thing … with me. He also complained that “the chick yesterday don’t know her a** from a hole in the ground.”
I wish I had captured his reaction when I assured him that I do know the difference and still needed him to enter his PIN to load his money. He left again without loading his card.

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