Unfiltered Story #103856

, | Unfiltered | January 19, 2018

(I’m an intern in the hotel. I’m helping out with the breakfast bar at this time. We have two full glass pots out on the bar; one is full of coffee and the other is full of warm milk.)

Client: *stares long and hard at the two pots then points between them* “Which one is coffee?”

Unfiltered Story #103853

, , | Unfiltered | January 19, 2018

I worked at a credit card customer service center for a while, where we took phone calls from people around the United States.

Me: Thank you for calling [credit card company] how can I help you?

Customer: Well, I am at a very, very upscale store, and your company declined my credit card. I can understand if you declined my card at McDonald’s, but this is a very upscale store in New York, and it’s very embarrassing to have you just decline my purchase like that.

Me: I’m very sorry about that, ma’am, let me just check your account and see what happened.

Me: It looks like we never received the transaction at all. Sometimes the card readers malfunction, or stores have trouble with their systems. Maybe try swiping your card again.

Customer: I don’t think you understand. I am at [name of upscale store]. This is a very nice place and they would NEVER have something like that happen. This is an EXPENSIVE place in Times Square, New York. Do you really think their systems would just *go down*?

Me: Well, we never received any information from them, and it usually comes through automatically. We have no record of declining anything. So….

Customer: Are you f—ing kidding me? Now you’re denying you did anything?! I don’t think you f—ing understand how embarassing this is for me. I’m going to hang up now, and I want you to call this cashier at the front desk here, [name of cashier] and PERSONALLY apologize. The number is [Phone Number]. I want you to let her know that I have money on my card and YOU declined it.

Me: Ma’am, for security purposes I can’t speak to anyone besides you about the nature of your credit card.

Customer: Give me your manager.

Unfiltered Story #103851

, , | Unfiltered | January 19, 2018

My coworker was helping an older couple with ice makers

Husband: Do these ice makers make ice?

Coworker: Yes these ice makers make ice.

Wife: Are you sure?

Unfiltered Story #103849

, , , | Unfiltered | January 19, 2018

(I am in line behind one man at the post office to use one of their self-service mailing machines, and the woman using it is taking a while to get her package mailed.)

Woman: Turns to those of us in line and says, “Sorry I’m taking so long, this is the first time I’ve used this machine.”

Man in Front of Me: Seems to be annoyed with the lady, makes a gesture with his hands and says, “Yes, hurry it along.”

Me: “Excuse me sir, there’s no need to be rude. She apologized. I’m sure all of us in line have places to be as well, but you don’t see us berating someone for taking a little bit more time to use a machine she’s unfamiliar with.”

The man in questions shut up for the entire time he was in line, and the woman even stuck around after he left to thank me for sticking up for her and calling the man out on his rudeness.

Unfiltered Story #103847

, | Unfiltered | January 18, 2018

(In the afternoon I’m helping a couple order new curtains. They are deaf and we communicate in hand gestures and writing. When we’ve finished the deal I see it’s time to get the break started and I go to the till to replace the first cashier. The lovely deaf couple stand in line of my till. I help a couple of clients and end up clearing my line faster than my coworker. While doing so, I cheerfully greet the clients. One lady in the other line is side-eying my line with suspicion. Once the deaf clients reach me, I stop talking and start smiling and gesturing to the monitor etc. to communicate with them. It’s a big order so it takes some time and I don’t speak at any moment. They leave happily and we wave goodbye. The lady from the other line has already finished her shopping and happens to be watching me for the last moments. Suddenly she starts screaming at me from just meters away. All customers and coworkers freeze and watch her.)

Customer: “What the h*** was that about? Do you not know how to treat customers? They spend a lot of money in your store and you don’t even have the decency to say even a word to them!”

Me: “But they a—”

Customer: “No, you don’t get to make excuses. That was horrible discriminative behavior! I want to talk to your manager!”

I (not inclined to bother my manager with this ridiculous woman): ‘that would be me’

She: (with even more disgust on her face looks me up and down) ‘I am never shopping here again!’ and storms off.

(I never saw her again, but the deaf couple came around pretty often and we always waved at each other)

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