Their Knowledge Is Very (DS) Lite

, , , , , | Right | September 22, 2020

It is 2013. A customer has come in to trade in a Nintendo DS Lite and several games. I am finishing up his transaction.

Customer: “So, this is a PS3, right?”

Me: “What is, sir?”

Customer: “This thing that I’m trading in. Isn’t it a PS3?”

Me: “No, sir, this is a Nintendo DS.”

Customer: “Oh. The PS3 is the latest version, then.”

Me: “You’re thinking of the 3DS. The PS3 is the large black system over there.”

Customer: “Oh, so, that one that says it comes with The Walking Dead and is $199 is the 3DS?”

Me: “That’s the PlayStation Vita. The 3DS is the one above it.”

Customer: “Oh. What’s the Vita?”

Me: “It’s the handheld gaming system from Sony that—”

Customer: *Cutting me off* “Do you think I should get one?”

Please, if you don’t know what something is, don’t just spend $200 on it.

Unfiltered Story #208834

, , | Unfiltered | September 21, 2020

I was working in a group home and my co-worker and I had taken the clients shopping for supplies and food for the house. We were in line ready to check out and I double checked their shopping list only to realize we had forgotten the toilet paper. I said I would run to the back and get the giant bundle, they could stay in line, I wouldn’t be long.

I flew to the back of the store and grabbed the huge economy size package and hoisted it onto my shoulder when a woman stopped me.

Her: “Where is (whatever product she was looking for)?”

Me: “I really don’t know, I don’t work here”
(For whatever reason, this tends to happen to me a lot. I must look like the perpetually disgruntled employee)

Her: “Yes you do, you’re lying to me! Now where is (whatever product she was looking for).?”

Me: “Lady, seriously, I don’t have a clue. I don’t work here!”

Her: “I can’t believe you’re not helping me! Go to the back and find (her needed product) right now!”

Me: (Standing in the middle of the paper product aisle with a giant package of toilet paper on my shoulder, not wearing the store’s uniform, no name tag on me) “You have got to be kidding me, I just told you I don’t work here.”

Her: (Becoming louder & more irrational) “I can’t believe you’re lying to me! I’m turning you in to the manager! I’ll get you fired! This is uncalled for! Where is your Manager?”

Me: “You go right ahead and do that, I’m sure they won’t miss me. Have a nice day”

(She proceeded to get louder and more verbally abusive while threatening me with getting fired from a place I didn’t even work at)

I practically ran to the front of the store and found my co-worker and my clients. I told them we needed to get out of there fast because some lady was going to tell my manager what a horrible Walmart employee I was and get me fired. The look of shock on their faces was priceless as they realized I had gotten myself into another predicament, then they began to laugh as we hurriedly checked out and went back home, all the while looking over our shoulders to make sure the woman wasn’t coming after me.

Unfiltered Story #208816

, , | Unfiltered | September 21, 2020

I work in the paint department of a large hardware retailer. One day I had a customer ask for a “fox brush” – I had no clue what he was talking about so I asked what he was using it for, in case we had something similar or he was using a term I was unfamiliar with. Turns out he meant a FAUX brush (pronounced like “foe,” not “fox”), for creating fake wood grain, aka a graining tool. But unfortunately, we were out.

“We normally carry the faux wood grain tools, they’ll be back in soon or I can check another store in the area…”

“Eh, I’ll come back another day. Oh, and by the way, it’s pronounced FOX,” he muttered, rolling his eyes at me and grumbling as he walked off.

“…Have a great day.”

I wouldn’t judge someone for not knowing a tricky word like that, but “correcting” me so rudely, especially when he was wrong, gave me the giggles for the rest of the day!

Secretary 1, Genius 0

, , , | Right | September 16, 2020

I work as a receptionist and switchboard operator and often have to figure out where to direct certain calls.

Me: “Thank you for calling [Business]. How may I help you?”

Caller: “Yes, I need to talk to someone in management.”

Me: “May I ask who’s calling and what it is in regards to?”

Caller: “I’m not explaining myself to a secretary; get me management.”

Me: “I’m sorry, but to better direct your call I need to know what you are calling in regards to.”

Caller: “Look, I’m a bit of a genius and if I try explaining myself to you, you won’t be smart enough to understand.”

Me: “Are you calling for employment?”

The caller lets out a big annoyed sigh and continues in a sarcastic voice.

Caller: “Fine, okay. I can build a home way better than anyone there can, so you need me.”

He begins rambling off construction qualifications.

Caller: “Shall I continue with this or are you already too confused? I don’t need a stupid secretary; get me someone qualified to talk to a genius.”

I am thoroughly at a loss for what he is even calling for.

Me: “All right, I can put you into our VP’s voicemail, if that would be okay.”

Caller: “I don’t want someone’s f****** voicemail, you ignorant piece of s***. I need someone qualified—”

I just quickly transferred him into the voicemail. I’m sitting here a bit scared waiting for the VP to come out and ask me about it.

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Tada – Data!

, , , , , | Working | September 16, 2020

I work as a data-entry specialist in a small company. Due to our company still being old-fashioned in some areas, we get various paper documents and PDF files that we need to enter into our database systems manually, rather than having any sort of direct feed. It would be more efficient to have it upload or scan automatically, but that would put me out of a job, so I’m not complaining about them being a bit behind the times. Still, doing the job right means making sure that everything we enter is accurate so that we don’t end up charging the wrong customer for a job or mislabeling what product a customer is requesting.

We have a new team member starting who has… issues with accuracy. She is slower to enter data, which is to be expected when starting out, but she also just keeps making mistakes with various fields — putting in the wrong date or the wrong ID number, or putting information into the wrong fields. Since we check each other’s work, the issues end up getting fixed, but it is still slowing everyone down. So, during one of the team meetings, our boss ends up making the following statement.

Boss: “Recently, we’ve been having a bit of an uptick in misentered data. I just want to let everyone know that it is a lot more important to be accurate than to be fast, so take your time to double-check what you are entering, as it will save time, in the long run, to get it right the first time.”

Non-judgmental and doesn’t name any names, right? Well, our new coworker doesn’t think so, as she apparently submits a complaint to HR about “harassment” and ends up bringing her copy of the employee handbook to the next team meeting and demanding that our boss read out loud the section about harassment not being okay. He does and immediately asks if she is being harassed.

Newbie: “Uh, yeah! I’m dyslexic and you’re singling me out.”

Boss: “Oh. I’m sorry; I wasn’t aware. I didn’t mean to make you feel uncomfortable. What can I do to help?”

Newbie: “Be understanding!”

We thought the matter would be settled there, but the mistakes kept happening. Our boss tried to suggest accessibility software and even worked with IT to change the font in our menus to one that was supposed to be more “dyslexic-friendly,” but things still kept being entered wrong. And she kept submitting complaints to HR about “harassment,” which we found out about because she was the type of person to loudly announce when she was doing it so the whole office could hear.

Things ended up going to arbitration, but they felt that the steps being taken to try and accommodate her were more than sufficient, which she also ended up loudly complaining about.

Eventually, she left, and since we didn’t have her loudly shouting about her complaints in the office, we never found out if it was her choosing to quit or her getting fired. But, at the very least, it helped with all our jobs to not have to be cleaning up her mistakes. I will say that my boss was a lot more patient with her complaints than I would have been, because she honestly seemed like she expected us to just stop calling her entries “wrong,” rather than using the tools given to make sure they were right.

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