Preventing Fraud, One Dollar At A Time

, , , , , | Right | September 14, 2017

(I am working a graveyard shift in the store and am currently alone. As a policy, we are to check IDs for all form of cards: credit, debit, player club cards, etc. I’ve had customers thank me for checking their IDs, and even very few get disgruntled because they had to pull their ID out, but nothing quite beats this transaction. A woman walks in, immediately goes to the food side and picks up a candy bar, then proceeds to give me her card.)

Me: “Can I see your ID please?”

Customer: *she gives me this blank look* “Why?”

Me: *pauses* “To… check your identity, ma’am.”

Customer: “But I wrote my name on the back of the card.”

Me: “Yes… I see, but I have to check a government issued ID to make sure the names match.”

Customer: “But can’t you just look and see my name on the card?”

Me: “Yes, I can, but that doesn’t verify that you’re you.” *She looks at me, still confused.* “Look at it this way: if I don’t see if you’re you, anyone can take your card and spend whatever they want.”

Customer: “But it’s just a dollar!”

Me: “Just a dollar HERE. If someone else did have your card, what’s to stop them from spending $50, $200, or more elsewhere if I didn’t verify identity?”

Customer: “I still don’t understand; it’s just a dollar!”

(She signed her slip and left, and I actually slid into the floor on my knees and popped my forehead against the counter in disbelief.)

Gotta Give Those Brits Credit

, , , | Working | September 3, 2017

(I am visiting the UK, but am from the USA. Every single place I visit asks to see my ID, since I don’t have a signature on the back of my credit card.)

Employee: “May I please see your ID?”

Me: “It’s amazing! Everywhere I’ve been in the UK, they’ve checked my ID!”

Employee: “Well, it’s law. We have to check to see if your signature matches.”

Me: “It’s law in America, too, but that doesn’t stop every single place I’ve worked from allowing people to check out after saying they were using their boyfriend’s/mom’s/whatever’s card!”

Employee: “That’s credit card fraud!”

Me: “To an American business, that’s a sale!”

Treat Others They Way You’re Mistreated

, , , | Right | August 27, 2017

(Our new manager has changed the format of our day rotas, adding space for a ‘thought for the day.’ However, he accidentally printed off about a hundred with the thought ‘treat others as you would like to be treated’ instead of with different thoughts. A supervisor has suggested we cross that out and add another one.)

Coworker #1: “Because we should do that one anyway.”

Coworker #2: “So it can’t be ‘do your job, get paid’?”

Me: “We should be doing that, too.”

Coworker #3: “It’s not a bad thought, though.”

Me: “It’s a terrible thought. If I acted the way some of these customers act towards us in a shop I would feel totally fine if the retail people smacked me across the face. I’d deserve it.”

Coworker #1: “So [My Name] should treat people the way they would like to be treated, not the way she expects to be treated?”

(We stop talking immediately as a customer passes our desk, as we’re supposed to do, and I ask if they need any help with anything today. The customer outright blanks me until they are almost at the door when I say, as I always do.)

Me: “All right then, guys, enjoy the rest of your day.”

(The customer heel-turns and looks like I did just slap them across the face, though I said it with a well-practiced genuine tone.)

Customer: “What did you just say?”

Me: “I said enjoy the rest of you day. Safe journey home, now.”

(As soon as the customer leaves, I add.)

Me: “Hell is a terrible commute.”

Verily, A New Hope

, | Stratford-Upon-Avon, England, UK | Right | July 27, 2017

(I work in the gift shop of one of the Shakespeare houses in Stratford, and we sell the Shakespeare’s Star Wars books by Ian Doescher. These are the Star Wars movies, but written as plays in Shakespearean language. They quite clearly have the author’s name on the front cover.)

Customer: *noticing the books* “Oh, so, did Shakespeare write Star Wars, then?”

(She turned out to be completely serious.)

A Family-Friendly Store

, , , , | Friendly Related | June 17, 2017

(I overhear this conversation between a mom and a cashier.)

Cashier: “Your two daughters are so beautiful! They’re adorable!”

Mom: “Thanks! One of them is for sale! And they’re buy one, get one free!”

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