Behaving Wildly Inappropriately

, , , , | Right | December 13, 2017

(I work at a small tourist attraction as part of the steam train crew. We stop for a few minutes so the visitors can see inside the engine and find out a bit of history of tree logging over 100 years ago. Where we stop is a small clearing in the forest. There are small, native, flightless birds walking around. The birds are wild; they are not pets or anything like it.)

Customer: “Is that a wild bird?”

Me: *about the 1000th time I’ve answered this question this week* “No, it’s only mildly upset.”

Smells Like Teenage Dispirit

, , , , , , | Right | December 12, 2017

(I am a customer in a supermarket. There’s a group of five obnoxious teenagers — three girls and two boys — with a middle-aged woman at the checkout. They are being rowdy, and while staying somewhat close to the woman, they’re wandering around the aisle that connects all the checkouts, getting in people’s way, and shooting superior glares and smirks at the people they’re blocking. Most other customers aren’t even TRYING to get past the teenagers, and instead, are going all the way down an aisle and coming up another aisle that takes them closer to a checkout that’s away from the teenagers. The woman the teenagers are with isn’t scolding them, but she looks as though she’s been trying to make them behave but finally decided to stop wasting her breath. She looks very annoyed and VERY embarrassed by their behavior. I place my items on the conveyor belt, then bend down to place my hand-basket in the stack under the overhang of the conveyor belt. Someone had dropped a basket on the floor earlier on, so while I’m putting my basket away, I pick up the other basket, upright it, fold the handles down, then add it to the stack of baskets, as well. One of the teenage girls addresses me.)

Teenage Girl: “Why’d you do that?”

Me: “What do you mean?”

Teenage Girl: “Why’d you put it away? It wasn’t your basket.”

Me: “Because I did?”

Teenage Girl: “But why?”

Me: “Because it didn’t take any effort and it was the right thing to do.”

Mother: *loudly*That is how I raised you to be! I don’t know what the f*** happened!” *she waves her hands in exasperation*

Cashiers: *giggling*

(All of the teenagers suddenly looked mortified, shut up, stopped meandering into other people’s way, and stood calmly around the woman they were with.)

You Have To Handle These Customers Caerphilly

, , , | Right | December 12, 2017

(I work at an American Style burger restaurant. This exchange happens when a lady sends her burger back to the kitchen, so my manager goes over to see what the problem is.)

Customer: “There was cheese on that burger. I can’t eat cheese; I’m allergic.”

Manager: “It does say on the menu that the burger contains cheese, madam.”

Customer: “It didn’t; I checked before I ordered.”

(At this point, my manager gets a menu and points out where it says “mozzarella” in the burger description.)

Customer: “Mozzarella? What’s that?”

Manager: *trying to keep a straight face* “That would be a cheese, madam.”

(She still got a replacement burger, complaining all the time about the wait to cook another one.)

Impatience Is A Dish Best Served Raw

, , , , , , | Right | December 12, 2017

Many long years ago, I worked as a server in a nightclub. As was often the case, I was asked to work a reserved party. One customer ordered food and a drink – not too complicated, right?

Well, not two minutes after I submitted her food order to the kitchen and gave the customer her drink, she demanded, “Where my food?!” I assured her that her food was on the way, and left to take orders from the rest of the customers.

Every time I passed her, it was “Where my food?!” and patient explanations from me that the chef needed time to actually make it.

After the third or the fourth time, I’d had enough. I leaned in and said clearly, “If you want your food raw, I can bring it out now.”

The customer backed off, and I had no more problems from her until I delivered her order.

If You’re Feeling Guilty, Then That’s On You

, , , , | Right | December 12, 2017

Me: “And would you like to donate to [Local Charity]?”

Customer: “No. Would you like to donate to my wife and me?”

Me: “No.”

Customer: “There, now we’re even. You know, I can’t believe they would make you go through this. It’s not fair that they make you ask for donations.”

Me: *shrugging* “I don’t care if people say no.”

Customer: “Well, then, look at it from my perspective. I’m just trying to buy things that I need, and now you’re soliciting to me!”

Me: “I don’t think it’s a big deal to say no to people, either. It’s just their job to ask, and you shouldn’t have to donate if you don’t want to, and you shouldn’t feel bad for saying no. It’s not a big deal; most people say no.”

Customer: “Well! I guess I’m just old-fashioned.”

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