Inconveniently Indiscriminate

| USA | Bad Behavior, Bigotry

(I’m ushering one busy day. A woman storms up to me, fuming, practically dragging her son behind her. She shoves her tickets into my face.)

Customer: “This is ridiculous.”

Me: “I’m sorry, what seems to be the matter.”

Customer: “There’s no seat here! I ordered these seats and there’s nothing there!”

(I check her ticket… It’s a print-out from an online purchase. She’s booked the wheelchair accessibility spaces that we have reserved for individuals in wheelchairs. They are essentially extra empty spaces that are kept in the theater for people who cannot transfer comfortably into our normal seats from their wheelchairs. They’re popular because they save a lot of people with varying disabilities a lot of discomfort.)

Me: “Oh, jeez. When you reserved these, you must have picked the wheelchair accessibility spaces. Hmm. If you go to the box office or the manager’s desk, they should be able to change those out for you or get you a refund at the very least.”

Customer: “It didn’t say it was like this online!”

(This is a blatant lie. Every major online ticket retailer, including our own website and Fandango, has our wheelchair accessibility spaces clearly marked and include pop-ups that tell potential guests there is no seat there, and only to click “Ok” if they are using them for their intended purpose.)

Me: “I’m really sorry, ma’am. If you’ll just go to the box office or a manager’s desk, they should be able to help you out.”

Customer: “I just don’t understand it.”

Me: “Well, we offer wheelchair accessibility spaces for any handicapped guests we have. It’s easier for some people that way.”

Customer: “Well, it’s not right, you know!”

Me: *taken aback* “I’m sorry?”

Customer: “It’s not right! Why would you offer these seats online?”

Me: *completely confused and sort-of angry* “So people who need the spaces can buy them?”

Customer: “Well, it’s not right! You shouldn’t offer handicapped seats!”

Me: “Well, ma’am… we’re not going to discriminate against handicapped individuals.”

Customer: “It’s not right that you offer those! You shouldn’t have seats for handicapped people! It’s an inconvenience to ME!”

(She stormed off and I heard her reaming out our managers at the manager’s desk. She evidently continued her tirade about how we shouldn’t offer wheelchair accessibility and tried to demand we take away the option for individuals in wheelchairs to order tickets online. Don’tcha just love people?)

It’s An Obitual Hazard

| Buffalo, NY, USA | Money, Time

(I work in obituaries and someone called to place one for their aunt.)

Customer: “So when do I need this in by to have this in the Sunday edition?”

Me: “The deadline is Friday…”

Customer: *interrupting* “HOW DARE YOU!”

Me: *confused* “Ma’am?”

Customer: “You are an insensitive, horrible person for saying that word! I have just lost someone very close to me and you use a term like that… What, are you trying to rub it in?”

Me: “Um… well deadline is a term we use often in the newspaper industry. I’m sorry to have offended you.”

Customer: “Ugh, fine. What’s the word limit?”

Me: “It depends. The cost goes up the longer it is.”

Customer: “What?! You would actually CHARGE me for that service?”

Me: “Yes, it costs money to have obituaries put in our paper.”

Customer: “You people are such opportunistic vultures, just waiting around for people to die so you can get as much money from their grieving families as you can! You are monsters!” *click*

Me: “Well, guess you won’t have it in by the deadline, then…”

Although Most Fourteen Year Olds Are More Technically Adept Than Adults

| IN, USA | Bizarre

(I’m putting groceries into my cart at the check-out line. I am wearing a red t-shirt. The employees at the store also wear red shirts. A female worker walks up to me.)

Worker: *making gestures to follow her* “Come here. You’re needed.”

Me: *I look at the worker confused*

Worker: “Aren’t you the new tech guy?”

Me: “Uh…”

Worker: “Don’t you work here?”

Me: “Um, no.”

Worker: “Are you sure you don’t work here?”

Me: “I’m 14. I’m sure I don’t work here.”

Losing Your Delivery By The Minute

| Austin, TX, USA | Bad Behavior, Transportation

(I’m a delivery driver for a sandwich shop that is known for its speed. It is important to me that I get to the customer and back to the shop for various professional reasons. Today I made a delivery to an office. It’s the weekend so they left a note on the ticket to call them. This is not unusual as offices are usually locked so the customer has to come outside and meet me. I call the customer and this is the conversation.)

Me: “Hello, this is [My Name] from [Store]. I’m in the lobby.”

Customer: “Cool, I’ll be right there. I’m just around the corner.”

(I waited….. and waited. He wasn’t at the address. He was out making deliveries of his own. When my area manager asked why I was gone for 20 minutes at a location less than a mile from our own and I explained, his jaw hit the floor. I didn’t get in trouble, and I’ll definitely be keeping an eye out for that customer again. He didn’t even tip me, too!)

Pop Goes That Sale

, | Cassidy, BC, Canada | Bizarre

(I work in a very small store with only three employees including myself. My boss comes in at the end of my shift to relieve me when a customer comes in. Keep in mind, he is a regular.)

Me: “Hey, how are you?”

Regular: *throws a twenty on the till* “I want two [Soda]s and the rest in gas for a jerry can.”

(Now, he’s not holding anything at the moment. He came in the door and walked straight up to the till.)

Me: “Umm, okay. What size are you buying?”

Regular: “The two liters, duh. Are they still on sale 2 for $4.00?”

Me: “Yep, they still are. So with the two [Soda]s, you will be getting $**** in gas. Does that sound good?”

Regular: “Yeah, whatever. What pump?”

Me: “Your gas will be on pump two. Have a good evening.”

(He then proceeds to walk RIGHT PAST the display of two liter [Soda]s, and out the door. The transaction took less than a minute since he first came in.)

Me: “Wait… what?” *I look at my boss, who’s been quietly standing behind me the whole time* “Did… did he just leave without the [Soda]?”

Boss: “Sure, did. Maybe he’ll come back in for them after he gets his gas. I sure as h*** am not chasing him down, though.”

(We wait, and sure enough he drives away without his two liters.)

Me: “How did he forget his [Soda]? He paid for them not even thirty seconds before walking by the stand?!”

Boss: “Oh, he does this all the time. Sometimes he comes back for them, but usually he’ll just buy more a few days later. I don’t even bother reminding him anymore. I figure anyone that stupid deserves to waste their money. Just watch; he’ll back tomorrow and won’t even mention the missing [Soda].”

(He does show up at shift change the next night. He buys some groceries, and leaves without a word about the Soda he had forgotten. My boss rings him through in silence, and laughs as he drives off.)

Boss: “I don’t know what drugs he’s on, but they must be REALLY good.”

Me: “Haha, no kidding.”

(It turned out this guy does this almost every week.)

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