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I Can Hear The Bells

| MO, USA | Bad Behavior, Hotels & Lodging

(The reception desk at our hotel has a bell one can ring if there isn’t a member of staff present. On this particular day, however, I’m working the desk and therefore see this person the instant he comes into the lobby.)

Me: “Good afternoon, sir! Are you—”

Man: “Whoa, hold on there! You’re not supposed to speak to me yet!”

(He hits the bell to make it ring.)

Man: “Okay, now you can address me.”

Me: “Uh, that’s not what the bell is for, but okay. Are you checking in?”

Man: “Yes” *gives reservation details*

Me: “Excellent. I just—”

Man: “No! We just went over this!” *rings the bell* “Now you can speak!”

Me: “…I need a credit card for the reservation.”

(He turns away to search his carry bag. I take this opportunity and move the bell under the desk.)

Man: “Okay, here…” *notices* “Hey, where’s the bell?”

Me: “It’s not needed while I’m here, sir. It’s only to alert the receptionist that a guest is at the desk while they’re in the back room or working on the computer.”

Man: “Give me back the d*** bell!”

Me: “I won’t, sir. I’m right here, and it’s not to be abused just to signify when I can speak to you.”

Man: “Fine!” *smacks the desk with his hand* “DING DING! Okay, now, where are my keys?”

Me: “Right here. Our check out policy is—”

Man: “Nooooo…” *smacks the desk again* “DING DING! Okay, now, what were you about to say?”

(I quickly go through the rest of the check in process and send him on his way, adding a note about his bizarre behaviour. True to form we had to take the bell off the desk again when he checked out, and he did the same schtick of hitting the desk, pretending like it was still there.)

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Not A Latte Sense

| Casselton, ND, USA | Food & Drink

Customer: “I want a hazelnut cappuccino.”

Me: “Okay, just to be sure, did you want a latte or a cappuccino? Cappuccinos have less milk and more foam.”

Customer: *usually with a look of pure smugness* “No, I want a cappuccino.”

(I make their drink with all the extra foam. It is served in the same size cups as the lattes.)

Customer: “Excuse me! This was only like two mouthfuls! Why wasn’t my drink full?”

Me: “As I mentioned, cappuccinos are made with less milk and more foam. Lattes, however, are made with the cup filled with steamed milk.”

Customer: “Oh, I wanted a latte.”

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Grant Me The Patience To Teach Them Patience

| IN, USA | At The Checkout, Bad Behavior

(The store I work at does not have the conveyor belts at the registers like a lot of the more well-known stores, so there is very little counter space, and with people being in a big hurry all the time, customers who are next in line put some of their stuff up on the counter before I’m even done with the first customer. An older lady comes up, and is checking out, when another lady comes up behind her, and puts her item on the counter. With how close she is getting with the first customer, I assume they are related, or together, so I just keep doing my job. Customer #1 has just finished paying, and is getting her stuff together, getting ready to leave. While she is doing that, I go ahead and ring up Customer #2’s, item. I tell her the total, and Customer #2, looks at Customer #1.)

Customer #2: “Excuse you, can you get out of the way? I’m trying to pay.”

(Customer #1 finishes what she was doing, and without saying anything, walks out the door. I, now realizing they weren’t together, start getting annoyed at Customer #2’s attitude towards Customer #1.)

Customer #2: *glares at Customer #1 as she walks away, when she turns back to me, she says annoyed, and rudely* “Can you believe some people? I don’t understand why people just stand there in the way when people are trying to pay.”

Me: “Well, you know, there is a way around that.”

Customer #2: “Really? What’s that?”

Me: “Patience.”

(She glared at me without saying anything while I handed her her receipt. I turned around and walked away, and then she left. It felt good putting her in her place.)

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