icon_checkout

Bagging On The Bags

| Germany | At The Checkout, Crazy Requests

(The store I work at decided to stop selling plastic bags more than six months ago, for environmental reasons. There are posters at every location and the in-store radio repeats it all the time. Still I get this exchange at least once a day.)

Me: “…that would be [price], please.”

Customer: “Oh, and I’d like a bag, please.”

Me: “Okay, do you want a small one for €0.75 or a big one for €1?”

Customer: “Huh? But the bags are only €0.10!”

Me: “Well, the company decided to stop selling plastic bags. The alternatives we’re offering now are nice cotton bags or a big permanent bag, which you can use multiple times.”

Customer: “I don’t believe this; every store is ditching the good old plastic bags! This is an outrage! I don’t want your ugly cotton bags, thanks!”

icon_fooddrink

The Hunger Exclaims

| MI, USA | At The Checkout, Food & Drink

(I am working drive-thru at a popular fast food restaurant and taking a very large order.)

Customer: “Oh, and finally, I want [Meal] with an extra [Sandwich].”

Me: *exclaiming without hitting the drive-thru button* “How many people are you feeding!?”

Customer: “I’m hungry!”

(I panicked until I realize she was speaking to someone else in her car who was also making fun of how much food she was ordering.)

icon_underaged

Common Sense Playing Truant: The Revenge

| OH, USA | Criminal & Illegal, Underaged

(I’m the worker in this story, where I was accused of being a teenager and illegally working in a bar during the school day It’s been a few years since that happened, I’ve now graduated college, gotten a job out of state, and am in a bar catching up with high school friends. A seemingly random woman storms up to our table.)

Crazy Woman: “YOU! You got me banned from my favorite store over your lies. And I see you’re still up to your dirty tricks, using a fake ID to drink.”

(I just stare at her in confusion for a minute before it all comes back to me that this was the SAME WOMAN who accused me four years ago. Consequences of being from a small town with exactly two bars, I guess.)

Me: “This can’t even be happening. Ma’am, I’m still about six years older than you think I am, and I was of legal drinking age the last time you ranted at me. Do these people with me appear to be old enough to drink?”

Crazy Woman: “Well, of course they do. I even know her mother!” *pointing to one of my friends* “I bet you think you’re really cool hanging out with people so much older than you and using a fake ID to drink with them when you’re barely out of high school.”

Me: “I graduated from high school with these ladies. Seven years ago. I was 18 when that happened. Can you do the math on how old that makes me?”

(My friends snicker, but confirm that we graduated high school together.)

Crazy Woman: “We’ll just see about that!”

(She goes and tells the bartender that she knows my parents or something to that effect, and knows that I am underage. Having provided an out-of-state license when we bought our drinks, the bartender comes up to our table with a bouncer in tow, slightly alarmed that she may have served a minor.)

Bartender: “I know you showed me your ID, but I now have reason to believe it’s fake. I have to call the police. Please give me your ID.”

Me: “Look, that crazy woman went off on me a few years back when she thought I was much younger than I am. Can I try to clear this up?”

Bartender: “I don’t know how you could clear this up without the police running your ID to confirm it’s valid.”

Me: “I do.” *digs through my purse* “Here, does this help?”

Bartender: “Yes. Yes, it does.” *turns to the bouncer* “Tell that woman that she has to leave her alone or leave.”

(The crazy woman refused to comply with their request to leave me alone, and was kicked out. Me: 2, Crazy: 0. How did I do it? One of the reasons I was visiting was that I had to get an official birth certificate to apply for a passport, had done that several weeks before, and had submitted my passport application at the local Post Office after getting the birth certificate, out of convenience. I had my shiny, new passport and official, sealed birth certificate in my purse, having just received them both back. My friend told her mom about the incident, and her response was, apparently, “that woman has always been insane.”)

Related:
Common Sense Playing Truant

icon_crazyrequests

Doesn’t Understand The ‘Custom’ Part Of Customer, Part 10

, | Adelaide, SA, Australia | Crazy Requests, Extra Stupid

(The store I work in is located in a large mall. Occasionally we get calls asking for directions to our store located in the mall, and when I answer this call I assume that’s where the conversation is headed at first. Note that I’m on my own in the store at this point, because my coworker is out the back on her lunch break.)

Me: “Thanks for calling [Store]; you’re speaking with [My Name].”

Customer: “Are you near [Store Next Door]?”

Me: “Yes, we’re right next door.”

Customer: “Oh, good. Could you pop in there and speak to them for me? I’ve been trying to call them about my order but no one’s picking up the phone.”

Me: “I’m sorry; you want me to go next door?”

Customer: “Yeah, just go in real quick and ask them to check on my order for me. My name is—”

Me:” I’m sorry, ma’am, but I can’t leave my store at the moment. You’ll have to call [Store Next Door] back to check with them yourself.”

Customer: “They’re not answering the phone, and I’ve been trying for ages. You’re right next door. Just go and check with them.”

Me: “As I explained before, ma’am, I can’t leave my store right now. I’m sorry, there’s nothing I can do to help you.”

Customer: “This is ridiculous. You’re just being lazy. This is terrible customer service!”

(The caller hangs up the phone before I get a chance to reply and I go about my day unaffected, until the phone rings again not ten minutes later…)

Me: “Thanks for calling [Store]. You’re speaking with [My Name].”

Customer: “Yes, hi. I was wondering if you could help me. I’m trying to get in contact with [Store Next Door] and they’re not answering their phone. I guess it must be a little busy over there. Would you mind popping next door and checking on my order for me?”

Me: “Ma’am, did you call about this just a moment ago?”

Customer: *flustered, since I’ve caught her out* “No. Look, I don’t know what you’re talking about. My name is [Customer]. Can you just pop next door and check on my order for me? I’ll hold the line.”

Me: “I’m sorry, ma’am, but as I told you the last time we spoke, I cannot leave my store to check on your order. I’m on my own at the moment, and I have to serve customers here.”

Customer: “I’m a customer! Why won’t you help me?”

Me: “Are you interested in purchasing products from this store?”

(The customer promptly hung up on me.)

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 9
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 8
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 7

icon_extrastupid

Doesn’t Get The Sticking Point

| Australia | Extra Stupid, Money

(I work in a clearance store. We start selling last year’s left over Christmas stock mid-year and in the lead up to Christmas, all of it discounted. The sales change on the regular, however, and sometimes prices drop or increase with very little warning. When this happens we have to be really careful about stickered items that are lower than the scanned prices to make sure all of the stickers get removed. Human error sometimes means we’ll miss one or two items and have to drop the price for customers on the items still stickered. A woman approaches the counter with three packets of Christmas napkins, two in a smaller size and one in a larger size, but all with the same design. She puts down the largest packet and asks what the difference in price is.)

Me: *scans item* “This one is [price].”

(The woman then puts one packet of the smaller napkins on the counter and asks it to be scanned for price. It scans as a dollar less than the larger napkins. This is when she shows me the third packet of napkins, which have a sticker for $2 less than the scanned price.)

Me: “Ah, yes, I do apologise for the confusion. The smaller napkins have gone up in price to [scanned price]. You’re more than welcome to have that packet for [stickered price], though, since the sticker hasn’t been removed.”

Customer: “So, they’re both [stickered price]?”

Me: “No, they’re both [scanned price], but since we missed the sticker on that one, you can have it for the stickered pri—”

(Apropos of nothing, the customer heaved an over dramatic huff, rolled her eyes, and threw all three packets of napkins on the counter. She then turned on her heel and stormed out of the store, shouting about incapable salespeople as she went. I’m still not quite sure what I did wrong, exactly…)

Page 1/3,03912345...Last