His Hopes Of Getting Away With It Went Up In Smoke

, , , | Right | CREDIT: mstarrbrannigan | August 2, 2021

The head housekeeper texts me a picture from a nonsmoking room as evidence that the guest smoked in there. There’s an empty blunt package in the trash along with cigarette ash and burnt and unburnt bits of weed all over the desk. It also smells of smoke, though that’s complicated to document in a visual medium.

I go to charge the card, but no one is surprised it doesn’t go through for the full $250. I’m petty, so I go ahead and try a few increments down until the card goes through for a lousy $25. Oh, well, it’s our $25 now. If nothing else, it will inconvenience the a**hole.

Twenty minutes later, the guest calls, asking why I charged $25 to his card.

Me: “There was evidence of smoking in the room, so we had to charge you the smoking fee.”

Guest: “Smoking fee?”

Me: “Yes, when you checked in you signed a registration card and one of the things you agreed to was a $250 fee if you smoked in a nonsmoking room.”

Guest: “But the charge was $25.”

Me: “Yes, that’s all your card went through for.”

Guest: “But you said the fee for smoking in the room was $250?”

Me: “I guess you can come pay the rest in person if you want.”

He hangs up and honestly, I don’t think he is coming to pay the rest. I am right; he tries a different tactic. He calls and says he was supposed to be in a smoking room. I check and confirm that was not the case; he booked a nonsmoking room.

Guest: “But the girl at the front desk was supposed to have switched it to a smoking room.”

Me: “Regardless of what she was supposed to do, it was a clearly marked nonsmoking room and you agreed when he signed the registration card not to smoke in it.”

Guest: “That doesn’t count, because I didn’t read it!”

You may be aware that’s not how that works.

I basically repeatedly tell him that it doesn’t matter that he thought it was a smoking room, and the fact that he was so blatant about smoking in the room is not evidence that he thought it was a smoking room because plenty of people do that in nonsmoking rooms. He asks for managers’ names and my coworker’s name.

Me: “Tell you what, sir. Let me check the cameras from that time and see where the breakdown in communication happened. Depending on what exactly happened, I’ll see what I can do for you.”

Guest: “Well, I was outside, so…”

Me: “Oh, don’t worry. We have full audio on all our security cameras; I’ll be able to hear both sides of the conversation with no problem.”

I could hear his confidence just plummeting as he asked me how long that would take. I said maybe ten minutes tops; he said he’d call back in twenty.

As I went to have a look-see at the cameras and I texted the coworker who checked him in to see if she remembered the interaction at all. While he was perfectly friendly and all during check-in, there was no mention of a request to switch rooms. My coworker called me back and confirmed the same thing.

I wonder if he’s going to call back, or if he knows the game is over.

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King Of Bad Behavior

, , , , , | Legal | August 1, 2021

It’s my first week working as a dealer at a casino, and I am placed in the back because during that first week, everyone makes mistakes constantly and it’s easier for the “floor” to watch us. But some players know this and willingly seek out the weaker dealers, because if your dealer makes a mistake and there’s a dispute, it usually goes in the player’s favor.

A player sits down at the blackjack table next to mine, and starts betting heavily, $400 to 500 per hand. At one point, he has a twelve and the dealer has a six, in which case anyone will tell you to stay and hope the dealer busts. He stays, the dealer has a two under, then pulls a six, and then a four, for a total of eighteen. The guy starts cheering and says, “Sixteen!”, trying to convince the dealer she has to pull another card.

It works; the dealer pulls a king, and then she looks down and counts twenty-eight. She immediately turns to the floor, who explains that the dealer had eighteen and the player has lost, and as the king was exposed, it has to be “burned” or discarded. The player begins screaming and cursing, but she takes the money and there’s nothing he can really do.

Now the player has a meltdown. He realizes that he can’t win but that in trying to confuse the dealer, that king would’ve been his next round. No guarantee it’d actually be a good hand, of course, but it has a better chance of being something good. He’s yelling and screaming, and the floor calls over the pit boss, who also has to call over the shift supervisor, who all explained that an exposed card has to be burned.

At this point, in front of everyone and on I don’t know how many cameras, the player screams that the money means nothing to him, throws his drink at the dealer, and then grabs about $3,000 of his chips and throws them against the ceiling. It’s raining chips everywhere. Security then grabs him. Some of the workers gather the chips they can and give them to him. He’s given his cash, escorted out, and then banned from the casino.

Sadly, though, he does not get a pair of shiny bracelets or a free car ride to the hotel with the orange jumpsuits.

The poor dealer held it together on the floor, but in the break room, she was sobbing. But since then, she has ended up becoming one of the better dealers.

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When Will These Liars Learn?!

, , , , , , | Right | July 30, 2021

A customer has been arguing with me about an expired coupon for the past five minutes. He swears that he called just days ago and was told that he would still be able to use the coupon, but unsurprisingly, he is unable to remember what day he called, the name of the person he spoke with, or even if they sounded male or female. The coupon is over six weeks expired, so there’s no chance that I or any of my coworkers would have told him that we would still accept it. Finally, the customer plays what he obviously thinks will be his trump card.

Customer: “I know the owner of this store! I will call him right now and tell him how horribly you have treated me, and by tomorrow, you’ll be looking for a new job!”

Me: “Is that so? Have you known him for a long time?”

Customer: “I have! We went to high school together. I went to the prom with his sister!”

I turn to the owner who, unbeknownst to the customer, has been doing paperwork at the other end of the counter this entire time.

Me: “[Owner], you never told me that you have a sister. Or that you were transgender!”

Owner: “I didn’t? I guess it never came up.”

The customer stares at her for a moment, his face turning several shades of red. As he leaves in a hurry, we can’t keep from laughing any longer.

Owner: “I’m sorry about that. I should have spoken up sooner, but you seemed like you had the situation under control.”

Me: “I’m glad you didn’t. The look on his face was so worth it.”

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Don’t Expect To Get The Store’s Backing

, , | Right | July 29, 2021

I own an electronic repair shop. We have a semi-regular customer that can be a pain. This customer has asked if we could open shop early for them and has even asked if they could come to our homes to drop off stuff after hours — big no.

They have brought in two identical phones to be repaired. One needs a new front glass display, and the other one just needs the backing replaced. The phone with the broken backing works and functions fine; the back is just all cracked and smashed. The one with the broken front also has a tiny crack on the back, but they do not want to fix it.

We fix both at the customer’s request and they leave happy. Three weeks later, the customer comes in with one of the phones — the one they had the new backing put on — and the backing is missing.

Customer: “I had this backing replaced a few weeks ago and it fell off and smashed.”

I know this is impossible. They just don’t fall off because of the two-way sticky tape that is pre-installed. We even use extra so it doesn’t fall off. The only way you can get it off is to use a pry tool, which usually makes it smash if you don’t have the experience to remove it.

Me: “Oh, that is awful. Let me see the backing and I will determine if it was our fault or if any physical damage was done.”

Customer: “Oh, I don’t have it. It was completely broken and I threw it in the garbage.”

Me: “You mean you don’t have the backing any longer?”

Customer: “No, it was useless and I threw it in the garbage; it was all broken.”

Me: “Without the product in question, there is not much we can do. We need to see it to determine what happened, whether it was defective or any fault of ours.”

Customer: “Well, I don’t have it anymore; it was broken. What can you do for me?”

Me: “Unfortunately, without the product returned, the only thing we can do is replace it, but you would have to purchase a new one.”

Customer: “What? I have to pay for another one even though the other one broke when it fell off?”

Me: “Yes, in order to receive any compensation, discount, warranty, or anything, the product in question must be returned so we can see it.”

The customer storms out. After that, we are thinking about it, and I turn to my coworker.

Me: “I bet you that the backing is still fine on the phone, and they brought in the other one with the small cracks on the back that they didn’t want to get replaced when we did the repair for the front the first time around. That’s why they couldn’t produce the backing that we purchased from us and we had installed.”

This person works at a popular big box chain retail store. They should know that if you buy something and it’s defective, you’re not going to get a replacement unless you bring back the original product first.

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A Big Pink Lie

, , , , | Right | July 29, 2021

Customer: “I’d like to return this please, and no, I do not want an exchange.”

She turns and laughs to the line of customers behind her.

Me: “I’m afraid we don’t sell this. You may have bought it next door?”

Customer: *Blushes* “No, no. I definitely bought it here.”

Me: “I’m sorry, but we really don’t sell these. I can’t give you a refund.”

Customer: “No. Do you even know who I am?”

I shake my head.

Customer: “I live in that house up there.” *Points out of the window*

Me: “The large pink house?”

Customer: “Exactly, in [Expensive Part Of Town].”

Me: “That really doesn’t affect whether I can refund this, and besides, that’s not your house. It’s my grandmother’s.”

Customer: *Laughs* “You lying wart. I live there, not your white-trash grandmother who’s probably pissing herself with dementia because you can’t afford a decent home for her. Do me a favour and call the manager, please?”

I don’t bother to respond and call the only senior person in the store at that moment, the owner. When he arrives, the customer goes on a tirade, insulting my grandmother and claiming again that she lives in the “pink house up the hill.” The owner has been silent throughout.

Owner: “So, let me get this straight. You are trying to return something we don’t sell, and instead of admitting you’ve gone to the wrong store, you spun a tale of how you live at my mother’s house in an attempt to get a refund out of my son?”

Customer: *Blushing again* “Oh, umm… Maybe I’ll try next door.”

She sprinted to the door, while the remaining line of customers who stood witness imitated her laugh.

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