Magazines Are Dying

, , , , | | Legal | July 21, 2019

(My uncle passed away six months ago and my aunt is not comfortable telling strangers that she lives alone. The phone rings.)

Aunt: “Hello?

Caller: “Is [Late Husband] available?”

Aunt: “No, he’s not.”

Caller: “I’m calling on behalf of [Organization her husband was a member of] about renewing your subscription to our magazine.”

Aunt: “No, thank you. We won’t be renewing it.”

Caller: “Are you sure?”

Aunt: “Absolutely.”

Caller: “Well, I talked to [Uncle] a couple of weeks ago, and he told me he was renewing!”

Aunt: “You talked to him a couple of weeks ago? Are you sure?”

Caller: “Oh, yes, and he told me he was renewing!”

Aunt: “Well, when you talk to him again, can you have him call me? He died six months ago, and I sure do miss him!”

Caller: *click*

(She never heard from them again, and they quit getting the magazine.)

Might Want To Cancel Whoever Came Up With That Policy

, , , , , | | Working | July 19, 2019

(I have a credit card and they have been calling me somewhat regularly trying to get me to sign up for their balance protection insurance. Finally, tired of the continued calls, I let them talk me into signing up after they assure me multiple times that if I pay my balance off every bill, there is no charge. This is what happens when I call to cancel the program after seeing a charge on my first bill after signing up.)

Agent: “Hi, thanks for calling. What can I help you with?”

Me: “I’m calling to cancel the balance protection insurance. When I signed up, I was told there was no charge if I paid my balance every month, and I’m looking at a charge for $5.11 on my bill.”

Agent: “I’m sorry you didn’t understand how our—“

Me: *interrupting* “I understood perfectly. The salesman lied to me and said there was no charge if I paid my balance in full every month. I paid off my balance in full, and yet, I see a charge. I would like to cancel it.”

Agent: “I understand. The insurance protects you from charges if you are injured or lose—“

Me: *interrupting and getting angry* “I don’t care what it does! I was lied to about it and I want it cancelled.”

Agent: “I understand, sir, but I’m not allowed to cancel it until I explain the program to you.”

Me: “Seriously?! Just cancel it!”

Agent: *after a pause* “I’m not allowed to cancel it until I’ve explained the program.”

Me: “Fine! You explain it, I’m going to set the phone down and I’ll check back in a bit.”

(She pauses for a moment and then starts explaining the program. I set down the phone and get back to work on my computer. A couple of minutes later, I hear her saying:)

Agent: “Sir! Are you still there? Sir, can you hear me?”

(I pick back up the phone and say:)

Me: “Cancel it.”

(I do not know how long she was trying to get my attention before I heard her, but I did get that insurance cancelled and didn’t have to listen to the sales pitch for it.)

Three For The Price Of One

, , , , , , , , | | Working | July 18, 2019

I work as a drive-thru attendant at a popular diner franchise which has a very high turnover rate. This has lead to several people being hired that probably shouldn’t have been due to desperation on management’s part. Here are some highlights of spectacularly bad workers.

Worker #1: The Lazy Thief

This girl was hired to help me by being a second closer, so I wouldn’t have to close six days a week — corporate mandated I get one day off to avoid overtime payments — and so we could start rebuilding the drive-thru, which had lost six employees on both shifts. At first, she seemed okay, worked hard enough, and was friendly with customers. But after three weeks, she began to show her true nature.

It all began with her calling off work saying she was sick. Fair enough, she just needed to bring a doctor’s note in. She never did. Next, she called saying her son had fallen and needed to get staples in his head. This was a lie, as confirmed by a family member of hers who started working there later on. Then, she called in sick on one of the busiest days of the year, and posted to Facebook about the “sick” party she was getting wasted at.

The general manager, despite having evidence against her, did nothing because he was afraid of turnover numbers getting higher. The next weekend, the employee called an ambulance for herself and faked a seizure — she was bouncing her leg up and down while sitting — and still didn’t get fired. At this point, she was also trying to assert herself as Drive-Thru Leader, which she wasn’t, so she was starting to get on everyone’s nerves.

Then, the breakthrough happened.

This girl was always bragging about how customers loved her so much that they gave her fat tips; drive-thru sometimes gets people who let us keep the change, usually a dollar every so often. One night, we had a different manager, from day shift, who was eager to prove herself as a good manager and actually went through and looked at the paperwork for our coupons. One coupon we had was a survey for two dollars off, and came with every fifth receipt we printed. The girl had rung in 45 of them, but only two physical coupons existed. Corporate was called in to watch the cameras and her scam was exposed.

She’d tell the customer the total, and if they paid with cash, she’d keep two dollars for herself and just hit the survey button to keep the drawer balanced. Then, she’d lose the customer’s receipt and send them on their way. Needless to say, once the GM saw this, he went from passive to the angriest man alive. She was fired and sent home crying, and an investigation was put into place to see just how much she ended up stealing.

I’m not privy to the results of this investigation, but given that she’s banned from the premises, it’s probably still ongoing.

Worker #2: “I Have To Do The Job?”

This worker was bad news from day one. He refused to learn, or to do anything, really. He would throw away our equipment and refuse to wear gloves when handling customers’ food. I was put in charge of training him and he wouldn’t listen to me, saying, “You’re not my dad.”

When the manager got involved after he said that, he called her a b**** to her face. This led to all four managers and the GM crowding into the office with him to find out what his damage was. He told them he didn’t have to listen to any of them, which led to the GM telling him he was fired.

He apparently didn’t believe it would stick, because when that GM retired the next month he put in a second application. I informed the new GM about him and got him put on a blacklist.

Worker #3: “They Were Mean to Me!”

A staffing hole was filled by a day-shift employee that had only been there two weeks. Upon my arrival, I found she had taken over the bagging station and would not move anywhere else, saying that since she was working a double shift, she wasn’t doing anything else.

This quickly proved problematic because she couldn’t keep up.

She also had an attitude about everything my coworker and I did. My coworker told me she wasn’t wearing gloves when she grabbed the food. I went over and firmly but fairly told her to put gloves on when handling other people’s food. She didn’t like that, but did it anyway when the manager backed me up.

For another hour, we struggled to maintain a good time, and then, with nine orders hanging, two partially bagged, and no warning, she left. Clocked out and left. The manager had no idea she had done this. We had to scramble to deal with the late rush with only two people.

Later on that evening, she sent the manager a three-page text complaining about my coworker and me. I had “been rude” and “snatched bags out of her hand” all night, and my coworker had been on her phone the whole time. The problems with those things were: 1, I only talked to her once, and it was about gloves, and 2, we have to move fast, so I tend to grab while moving, and 3, my coworker couldn’t have been on her phone as it was charging and I was standing in front of it the whole time as it was next to the register. The manager took our side and promised never to let her work with us again.

Wasn’t Counting On You Counting

, , , , , , | | Right | July 16, 2019

I’m not that great when it comes to math. When I work cashier, I make sure to take everything one step at a time to avoid confusing myself. A customer comes to my register to buy a pair of cheap earbuds. He hands me a $100 bill. As usual, I set the bill on the counter while counting the change. This way, I remember what money I was given.

After I’m done, and before handing him the change, he says that he has a $20 bill he wants to pay with, and he takes back his $100 bill. I start putting the change back in the drawer while I wonder how I’m gonna figure out the new total. As I’m doing this, he tells me that he left his $20 in his car, and he has nothing else to pay me with.

Confused, I say that he can use the $100 bill, instead, but he just repeats about getting the money from the car and walks off. I have a feeling he isn’t going to come back for his headphones, but I leave them at my register anyway.

Later, I wondered if I had been scammed, but I never handed him any money. After reading a few stories on this site, I realized he was trying to scam me but my methods to prevent me from mixing up numbers stopped a scammer.

Home Printed Scams

, , , | | Working | July 16, 2019

(I occasionally do office work for my mother’s home business. She is having difficulty with her network printer; for some reason, the connection keeps dropping, so we visit the support website listed on the printer and begin talking to an online support consultant.)

Me: “Hi. My mum recently purchased a [type] network printer from your company; it seems to be having difficulty staying connected to the WiFi. Can you help?

Consultant: “Yes. I will send you a remote access request now. Please go to this website.” *provides link*

Me: *after checking the link* “Okay.”

(Remote access comes up, and I accept it. Mum and I sit there watching as he clicks on My Documents, clicks around for a little while, right clicks on the desktop, and does nothing, never even going near the Devices and Printers area. By now, I’m getting wary.)

Me: “Is everything okay?”

Consultant: “Yes.”

(After a long pause, they then open Internet Explorer, and of all things, they type the URL for Facebook!)

Me: “What are you doing?”

(Luckily, my mum rarely uses it and always logs herself out!)

Consultant: “Please log in to Facebook.”

Me: “Why?”

Consultant: “Please log in to Facebook.”

Me: “Why do you even need it?!”

(The consultant then closed Facebook and went to a website I did not recognise, and they began downloading something onto her computer. At that moment, with Mum panicking behind me, I hard-switched off the computer, and Mum switched off the router. God only knows what they were trying to do! We reported the incident to the company. They agreed that was their support website but denied everything that had happened. Needless to say, when they next sent a bill for their hire services, we refused to pay and returned the printer.)

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