Enough To Make You Hit The Ceiling

, , , , , , | Working | March 31, 2020

I work cleaning and maintaining water tanks and systems for various properties. I was supervising a group of coworkers on site, even though at the time I was the lowest ranking as a Casual.

Monday – Day 1

I had a two-man team cleaning a pair of tanks in a block of flats when one put his foot through the floor of the loft space to the flat below. As the “ranking” worker, it was up to me to get photos, take measurements, and fill out the paperwork for the insurance, etc.

I asked a coworker to get my laptop from my van parked in the flat’s car park. He went and got it and I started to sort out the mess.

Then, I asked my coworker for the van key… and he couldn’t find it. We searched all round and there was no sign of the key. It was getting late, so I called the office to get them to send the spare key and I got a lift home from the other team.

Tuesday – Day 2

Luckily, I had access to another van, which I used to get back to the main van… only to find that the parking permit was missing. Yes, someone had used the missing key to steal the permit and then relocked the van. I called the police, and while waiting for them, I got the call from the office: there was no spare key. And then, the other team I had working told me they’d put their foot through another ceiling.

Wednesday – Day 3

I was told the main van would be picked up and towed to the office, but I needed to be there to arrange the pickup. I was at the van from 8:00 am to 10:00 pm waiting for the pickup. Finally, they arrived, but the low loader couldn’t manoeuvre in the car park, and since I’d put on the handbrake and the steering lock — as you do — there was nothing he could do.

Thursday – Day 4

I was told that they were going to get the AA “Kerbside Key Service” in that Friday to replace the key and get the van back. Great, I thought. I could concentrate on the job, which had now moved to another area… until I got the call that there was an AA member and a towing guy heading to the van to break in, break the steering lock, and move it — damage I’d be liable for.

I drove over and headed this off and explained that the AA was going to get a key sorted the next day.

Friday – Day 5

I got a lift to the van, and bright and early the AA guy arrived. Within 30 minutes, he’d made two brand-new keys and programmed the locking.

Opening the van, we found that the only thing missing was the Parking Permit. All my tools in the back were untouched and they even left a fully filled-up [Restaurant] coffee card.

And yup, my manager blamed me for the whole mess, and I was threatened with the sack at least four times. 

I’m glad to be working elsewhere now.

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What A Pain In The Buns

, , , , , , | Friendly | March 31, 2020

Last night, at the local grocery, I accidentally grabbed the wrong hamburger buns. I waited roughly three feet from a self-check machine to clear an exchange with the attendant.

The woman checking out on that machine looked back at me a few times. When she finished, she deliberately took a huge step backward, coming very close to my cart. She shot me a disgusted look, grabbed her kids, and snottily said, “Come on! Some people are too close!”

I was briefly stunned, but I’m not the kind of person who lets things like that go. If she wants to publicly shame, she will be publicly shamed. I raised my voice so she would hear, “You can’t step into someone three feet away and then complain they’re too close.”

The couple at the next scanner said, “What?” So, I explained what she had done. They rolled their eyes and loudly said, “Some people!”

The offender left hurriedly, very red-faced.

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Seriously Stupid Administration

, , , , , , | Working | March 30, 2020

I was 21 when my Grandma died. I’d watched her slowly decline over the preceding two years, so I was not “grieving” publicly, which allowed me to keep my head.

My grandma, being the stubborn woman she was, had to die at 11:00 pm on a Friday. She wanted to be cremated, and this was about four or five days from the end of the month. By the time the cremation was done and we finally had the death certificate, her last Social Security payment had gone through.

Before her mind had gone too much, I’d had her put me on her bank account, as she lived with me and my dad and uncle, her two oldest sons. This made it easier if we needed something from the store with her card. On the first available day after we got the death certificate, I went to close out her account.

I was told that they were waiting for the SSA to pull the money, and I had to take them the death certificate, as it wasn’t our money.

I spent three months driving between my house, her bank, and the SSA across town before they pulled the money and I could get the last five dollars out of her account to close it.

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Action Disfigures

, , , , , | Right | March 30, 2020

A few years ago, I got a temp job in customer services for a large toy retailer. This company has pretty strict return policies and it’s standard procedure to ask for photos if a customer claims an item is damaged. 

I’ve only been there a few days when I get a customer email claiming some action figures broke into small pieces. I send our script response apologising and asking for photos. When I get a reply, I open the photo but something seems off and I call my colleague to take a look. The more we look, the more obvious it is; the photo is very clearly faked! It wasn’t even done well. 

In the end, my supervisor tells me to just follow our script and tell him to return it for a refund as we can’t accuse him outright of lying. The customer tries to claim that he has thrown away the figures as they were a choking hazard to his kid. He gives up once I say there is nothing we can do without returning the item. 

Out of curiosity, I look up how much the figures are worth. He went to all the trouble of faking the photos for the sake of £15 worth of action figures.

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A Lot Of Fuss For Twelve Bucks

, , , , | Working | March 30, 2020

My company has a program where employees can buy products at a significant discount. One time they had an event at our site where we could try stuff out and then order what we wanted. The very next day the program changed to increase the discount so they refunded the difference in prices to all of us who had ordered at the event, which was quite nice.

My stuff all came except one part, which turned out to have been discontinued, so they canceled the order of that part and refunded the price to me — the original price I paid, not the lowered price. This netted me about an extra $12.

Being an honest guy, I asked how I could pay back the extra $12. After several weeks of back and forth, I ended up in a teleconference with my manager and two local site lawyers “live” and two lawyers at the corporate HQ via the phone. They discussed this for — I kid you not — almost a full hour before deciding I should make a payment of the $12 to the local finance people. Those people were quite confused when I made the payment to them and tried to explain why.

Later, my manager told me, “If anything like this happens again, just keep quiet.”

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