Hello, Mr. Chips!

, , , , | Right | May 6, 2021

After a long day, I decide to treat myself to some chips. I get my chips and pull out my bank card.

Me: “Card, please!”

Cashier: “Oh, sorry, we don’t take card.”

Me: *Stammers* “I have no cash on me, but I could run to the bank?”

Cashier: *Pushes the food toward me* “Nah, here you go. Just pay the next time you’re here.”

I thanked her profusely. I went back to pay the very next day, I felt so bad!

1 Thumbs
222

PIN-headed, Part 18

, , , | Right | May 5, 2021

I’m cashiering during the lunch rush, and the display of my debit card reader has blanked. The machine itself is still working fine; it just doesn’t give prompts, so I just go on with it, as the only way to fix the issue would be to restart the whole register, which would take too long right now.

I tell everybody who wants to pay by card to just do it normally, and I give the prompts as necessary from what I see on my screen.

Customer: “I want to pay with my debit card.”

Me: “All right, here you go. The display is blank right now, but don’t worry; the machine works.”

She inserts her card, sees a blank display, removes the card abruptly, and thereby cancels the transaction.

Customer: “Your reader isn’t working.”

I turn the reader around to press the reset button, which takes some time to do its job.

Me: “It is working. The display is just blank right now, but you can pay normally. Just leave your card in and do what I say.”

I turn the reader back to the customer.

Me: “Here, just try again.”

She inserts her card again, sees that the display is still blank, and yanks the card out again.

Customer “Your machine is broken.”

I redo the reset process while the line behind her builds.

Me: “That’s just the display screen. I promise you the machine works. Please just listen to me and do what I say.”

She tentatively inserts her card again, frowns at the still blank display, and reaches toward the card again.

Me: “NO! Please leave it in and enter your PIN.”

She hesitantly enters her PIN.

Me: “And still leave it in, please.” 

The card reader works, and the register produces a receipt.

Me: “And here you go. Thanks for shopping with us and have a nice day.”

The customer left, frowning and shaking her head. People, we KNOW what we’re doing. Please believe us for once.

Related:
PIN-Headed, Part 17
PIN-Headed, Part 16
PIN-Headed, Part 15
PIN-Headed, Part 14
PIN-Headed, Part 13

1 Thumbs
304

H2-Oh, Really?

, , , , | Right | May 4, 2021

A coworker is straightening some shelves and has a shopping cart with her, in which she puts empty secondary packaging, expired merchandise, and the like. She also has her half-empty water bottle in there, which is definitely in a design that we don’t carry.

She leaves her cart to help a customer and she returns to her cart to find her bottle and almost all of the merchandise missing. A woman had been browsing next to the cart when she had left just a few moments before, so she starts to look for said woman. She finds the woman as she is stuffing the water bottle and a TV dinner — of which she has ripped off the packaging — into her shopping bag.

When confronted, the woman becomes very defensive.

Woman: “I wanted to buy this stuff! They were marked down, of course. Why else would they be in that cart?”

Coworker: “They were not marked down. In fact, they were never going to be; they were expired. And that water bottle wasn’t even for sale at all; it was my personal one!”

The woman still refused to admit her defeat, and the whole incident escalated to the point that security had to escort her outside.

We still shake our heads about it and wonder if she had a poor grip on reality and actually believed what she told us, or if she thought that we would fall for that tall tale she presented us, and if it had, in fact, worked somewhere else.

1 Thumbs
265

They’ll Put You On The Right Track

, , , , , | Right | May 2, 2021

I’m traveling without my parents for the first time. I’m in the Munich train station trying to get to Berlin. I have a train booked and am waiting at the platform. I hear an announcement in German (I only speak English) but don’t think anything of it.

Five minutes after my train was meant to arrive, I start to get suspicious, so I check out the live platform information TVs and find that my train has been moved to another platform and has since departed. I am tired and near tears as I don’t know what to do!

I find my way to the information desk where several other tourists and I are shunted from person to person. The first window we line up at is closing as the operator is due for a break, so he sends us to another window, but they can’t help at all with any inquiries at the time so they send us back to the original window. After quite a few minutes of confusion, we’re finally sent to a window that can help us.

When it’s my turn, I’m still holding back tears and barely manage to explain to the lady what has happened without breaking down. She must deal with hundreds of tourists in her country who don’t speak her language, but she speaks perfect English.

She takes so much pity on me and gives me a ticket for a new train, free of charge, even with the first-class seat I paid for originally! She then very kindly points out the platform I am meant to wait at and tells me when the train will be coming and what carriage I will be in. I am in Berlin only a few hours later than expected thanks to her kindness!

1 Thumbs
569

Would’ve Been Quicker To Walk It There Yourself

, , , | Working | May 2, 2021

A few years ago, I sent a birthday present for my mother to her by using a private courier service instead of the regular German mail, because their packages were cheaper and insured. This delivery was time-sensitive, not only because of the birthday, but because my parents were going to leave for a vacation a few days after and the package also contained some things they would need for the trip.

Tuesday: I take the package to the shop, fill in the address sticker, and get the receipt, all normal.

Friday: My mother’s birthday. I call to congratulate her and the present hasn’t arrived yet. Okay, this takes longer than usual, but let’s give them a day more.

Sunday: Still no sign of the package. I call customer service, and they tell me that the address was incorrect and the package could not be delivered. I’m confused since I know my parents’ address by heart and am pretty sure that I did not mess it up, but I filled it out by hand and mistakes happen. Since the package is still in their depot, I’m able to tell the representative the correct address, and she assures me that it will be delivered right away. I’m keeping my fingers crossed as my parents are scheduled to leave early on Wednesday.

Monday: My father calls me. The delivery guy showed up with the package in hand, then glanced at his digital notepad, stated that he couldn’t give it to my father because it was scheduled for Tuesday, turned on his heel, and drove away. My father was so stunned by that behaviour that he wasn’t able to keep him from leaving. He is furious and so am I.

Tuesday: After a day of worrying and frantically rearranging delivery to a shop near them for the time they would be away, my parents finally receive the package late in the evening.

The kicker? The address was absolutely correct from the beginning. For some reason, the courier service changed the house number, couldn’t find the recipient — guess why? — decided to also change the name of the recipient by subtracting the first letter, and then concluded that they could not deliver the package. Who would have thought?

Guess which courier service I’ll never use ever again?

1 Thumbs
468