, , , , | Right | February 18, 2020

(I am a manager for a large, well-known Canadian furniture and appliance retailer that stocks many items in-store. Like any modern business, we have terminals to take debit and credit cards. The financial institution that provides these terminals and services to us is based out of the province of Quebec, as many financial institutions in Canada are, especially ones involved with the furniture, appliance, and electronic retail industry. I am at the front desk when one of our sales associates comes up with a customer to put through a sale for a freezer. The customer has several pounds of meat arriving to him tomorrow and needs a freezer in-stock to preserve it. Everything goes normally up until right after the sale is paid for and completed, and then this happens:)

Customer: “I need to cancel this order.”

Associate: “I’m sorry?”


Associate: “Whoa, we can do that, but what’s the problem?”

Customer: “I see on your terminal that [Our Company] banks with [Quebec Financial Institution]!”

Me: “Well, yes, they provide us with terminals and things like our financing plans…”

Customer: “That’s bulls***! We don’t want [Our Company] here in the west if you do business with Quebec!”

Me: “Sir, I’m not sure I understand the issue here. You don’t want to do business with us because we have terminals from [Quebec Financial Institution]?”

Customer: “Obviously! Quebec doesn’t want a pipeline for our oil but has no problem leeching off our economy to fund their government!”

(The customer proceeds to rant about the oil, the Quebec government, and French people for a minute. To clarify, in recent news, Quebec shot down a plan to have a pipeline built across Canada between our provinces for Alberta’s oil industry. Pipelines can be a controversial topic to some, but apparently, some more than others.)

Me: “Sir, you do understand that [Quebec Financial Institution] is a private business and has nothing to do with the Quebec Government?

Customer: “I don’t care! Quebec and the French won’t be getting any of my money! Now hurry up with my refund so I can take my business elsewhere!”

Me: “All right, but there’s no need for that kind of talk.”

(At this point, my general manager, who is partially French himself, must have overheard part of the conversation, and walks over to the till.)

General Manager: *slightly annoyed* “What’s this about the French? I’m French.”

Customer: *sarcastically* “Good for you.”

(My associate and I get nervous and urge our GM to step away, assuring him we’ll handle this so nothing escalates, which thankfully it doesn’t, even though I’m getting fed up with this customer at this point. I finish up the paperwork and refund the customer.)

Customer: “Make sure you write down the real reason I’m cancelling this, not something made-up!”

Me: “Oh, yes, it’s already written here; no one would believe me if it wasn’t.”

Customer: “I’ll be getting a hold of your home office, telling them we don’t want your company here if this is who you do business with!”

Me: “Yeah, good luck with that.”

(The customer finishes up with our associate, and then proceeds to storm towards the doors.)

Associate: “There you go, sir. Good luck finding a freezer!”

Customer: “Oh, I will! There are better companies here that don’t deal with the French! I’ll be going to [Competitor]!”

Me: *yelling over to ensure he can hear* “We own them!”

Customer: *yelling back* “Then I won’t be going there! I’ll just go to [Different Competitor]!”

Me: “They deal with [Quebec Financial Institution], as well, and they don’t stock appliances!”

Customer: “F*** YOU!”

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An Ice-Cold Attitude

, , | Right | February 17, 2020

(I work for a place that serves coffee. I just clocked into my shift and am feeling pretty good, just in a go-with-the-flow, peppy mood. I’ve got my smile on and I’m just gonna do my best. A customer comes in and asks for a medium coffee and a cup of water. The following goes down after he asks for water.)

Me: “Sure thing! Would you like ice in that?”

Customer: “No ice, please.”

Me: “All righty. Just to let you know, the water will be room temperature, then. Is that okay?”

(We just say that because it’s true and some people usually expect the water to just immediately be cold.)

Customer: “What? Is the water going to be boiling?”

Me: “No. Just room temperature.”

Customer: “A little bit of ice, then.”

(I charge him for his coffee and tell him the price.)


Me: “Oh, no. We don’t charge for water here. That’s just the price of coffee.”

(He tells me how he went to buy coffee last month and that he paid a cheaper price. I listen and I know the whole pricing thing. Unfortunately, I know that I can’t control the price. I do inquire if it was from this location. He tells me that it was from another location. I apologize and say that prices do change from place to place. I ring him up and he remarks how he could have gone to the convenience store to get a cheaper coffee.)

Me: “You could have!”

(I’m just trying to agree with him because what else was I supposed to say? I think at this point he is fed up with my so-said “attitude” because the next ensues:)

Customer: “I think I will. Give me my return.”

Me: “Sure thing!”

(I start the return process.)

Customer: “What’s your name?”

Me: “[My Name]. Let me see if I can do your refund via card, seeing that you paid with a card.” *still keeping a happy attitude even though I’m dying inside a little*

Customer: “[My Name Pronounced Incorrectly]. Can. I. Swipe. Now?”

Me: *corrects him with the right pronunciation* “Go ahead, sir.”

(It doesn’t work, so I will have to refund him via cash.)

Customer: “[My Name Pronounced Incorrectly]. Can. I. Swipe. Now?”

(He had already swiped so I’m not sure why he is asking again.)

Me: “I’m sorry, sir. I’ll have to refund you with cash.”

(He agrees with it and as I’m giving him the money…)

Customer: “I don’t come to places like this often because of your attitude.”

Me: “Oh, okay. I’m sorry about that.” *gives him his money back* “Have a good one!” *still a smile and just allowing that to come at me*

(We still served him water. I ended up crying not because I felt as though I’d done something wrong, but because I was confused by it all. My coworker told me to go take a break. However, I didn’t want to because I felt like some weird sense of pride. If I left, I felt like it was allowing this guy to win. But I guess me tearing up a bit was me losing, huh? Funny thing: we saw him sitting at one of the tables with who I assumed to be his son. Said son wasn’t at the cash register so probably was wandering around. When the man left, he felt some need to point at me to his son. Was he trying to be the evil monkey from “Family Guy”? Maybe?)

She Has No Money But All The Time In The World

, , , , | Right | February 17, 2020

(I call in at a small, family-run supermarket on the way home from work. It’s a tiny shop with only one till. I am in a long queue; there is a woman being very slow to pay. The girl in front of me, about thirty, is tutting at how long the woman in front of us is taking. She finally reaches the register.)

Customer: “Hello. I need to do this in two separate transactions.” *puts two bottles of drinks down*

Cashier: “Oh, that’s fine.” *scans through the first two items* “£2, please.”

(The girl then spends a good two minutes looking through her handbag for her purse. The queue is growing and hits the back of the shop.)

Customer: *finally hands over £2* “I will need a receipt and a bag.” 

(The girl then gives her second lot of items: a sandwich and cake. She takes the same amount of time to find her debit card as before. She taps her debit card.)

Cashier: “Sorry, your card has been declined.”

Customer: “Yeah, I know; I’ve got no money in that account.”

(I sighed. The cashier looked pained. By this time, three people had abandoned their shopping and left the queue. She finally found a working debit card and paid. I quickly paid and ran to my car. The girl was sat in her car, blocking two cars in, happily eating her sandwich and drinking the drink she purchased in the separate transaction.)

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A Most Unreceptive Receptionist

, , , | Healthy | February 17, 2020

(I have a potential diagnosis of a rare and extremely painful neurological disorder. I have to schedule with a neurologist, who lives a four-hour drive from where I live. By this point, I’ve been in severe pain for several months, and my patience for rudeness is admittedly running a bit thin.)

Me: “Hi, I’m calling to see if I need an MRI before I come down.”

Receptionist: “The doctor will inform you if you need that at the appointment.”

Me: “Yes, I understand that, but it’s a four-hour drive to see this doctor and I have to stay overnight and I’d rather not have to do it more than once.”

Receptionist: *much more snippy than is necessary* “Well, that’s not my problem, is it?”

Me: “Pardon me, but I’ve been in fairly serious pain for a while and that’s why I’m calling your office — to make sure that the appointment to get rid of my pain runs smoothly.”

Receptionist: “There’s no reason to take that tone.”

Me: “Are you f****** kidding me?!”

Receptionist: “Young lady, if you insist on using that language with me, I will disconnect the call and inform [Doctor] of your attitude, and we’ll see if you see another neurologist in this hospital.”

(I disconnected the call, had a panic attack, and then cried with my mom for an hour. No one is making a first appointment with a specialist for happy fun times. If you don’t understand that someone is probably calling because they’re in pain or sick, maybe you shouldn’t work in healthcare.)

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He’s Really Bitter About That Sugar

, , , , | Right | February 16, 2020

(I’m working on the tills at a fast food restaurant when one of the customers orders one meal and a drink. Drinks usually cost £1, but due to the sugar tax recently introduced in the UK, soda costs £1.10. The customer orders a Pepsi.)

Me: “I’m afraid the Pepsi will be £1.10 instead of £1 due to sugar taxes.”

Customer: “Sugar tax? There’s no such thing as sugar tax. You’re a f****** liar, [My Name].”

(I am unsure how to respond to this until he says he’ll pay the 10p anyway. I continue on the till when I hear a commotion by the collection point.)


(I’m sick of the customer but ask to see his receipt and offer to make a separate order for a mini-fillet burger, knowing full well it wasn’t a part of his original order.)

Customer: “I don’t have my receipt. Why would I?”

(At our restaurant, each order has an order number, printed on the receipt, that is called out when the order is ready, so he certainly does have his receipt and, at this point, I realise he is trying to get free food.)

Me: “Well, in that case, I’m afraid I cannot check your order to see if the mini-fillet wen—”


(A few minutes later, a coworker hands him a free mini-fillet, and the customer complains that it’s “not wrapped correctly.” We’re all sick of him at this point, but eventually, he sits down to eat. I finish up on the tills and then head out to clean the lobby.)

Customer: “[My Name]! Get me the manager. Now. This entire restaurant is appalling.”

Me: “I’m really sorry you’re disappointed. My manager is working up front–” *points to my manager* “–if you’d like to have a word with her.”

Customer: “NO! You can go get her for me.”

(Basically, the customer is so lazy he can’t be bothered to get up and speak to the manager himself. I inform the manager, who has decided to ignore the customer entirely — rightly so, as there is not an actual issue. So, I walk out to the lobby when he calls me over.)

Me: “I’m really sorry, but the manager’s not available right now. She’ll be with you shortly.”

(I’ve not got the patience to deal with him.)

Customer: “Tell her it’s rude to make customers wait.”

(I went back, explained to the manager what he was doing, came back, apologised, and continued cleaning the lobby. As I did so, the customer continually harassed me for the manager and eventually got up to harass the manager himself. The manager ignored him completely, refusing to say a word to him, until he eventually left. That customer spent over two hours harassing me, the kitchen staff, and the manager before he left. If he’d stayed any longer, the manager probably would have called the police. The worst part of it, though, is that someone has a sad enough life to harass a restaurant for free food and false negativity. It also would have been better if I’d stayed at home like I was supposed to be doing that day and wasn’t called in to cover for someone, but oh, well.)

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