Berate For Running Late, Part 2

, , , | Right | September 29, 2020

I am a medical assistant, which is essentially a personal assistant to a doctor or other medical provider. When you check in at a clinic, often it is a medical assistant that gets you back into a room and asks you questions before you see your provider.

On this particular day, I am working with a physician’s assistant. We are looking at our schedule and note that [Patient #1] is ten minutes late for his appointment, but [Patient #2] is at the clinic and ready to be roomed. To top it off, the appointment reason indicates that it should be a very easy issue to address and therefore should be a quick in-and-out.

After rooming [Patient #2], I notice that [Patient #1] is marked in my schedule as ready to room and that he’s had this status for five minutes. It is now twenty minutes into a thirty-minute appointment, meaning he was a whole fifteen minutes late. The provider and I agree that with [Patient #2] being relatively easy, we can see [Patient #1] in the next appointment slot — originally [Patient #2]’s — and that we should, theoretically, end up more or less on time.

I quickly turn over my second exam room and go get [Patient #1]. This is where it all falls apart.

Me: “[Patient #1]?”

[Patient #1] grumbles as he gets up and walks to me.

Patient #1: “It’s about time!”

I put on a cheery smile and resist the urge to remind him that he was late.

Me: “I appreciate your patience. We’ll be right this way.”

Once we are in the exam room, he glares grumpily at me.

Patient #1: “Why are you guys always running late around here?”

I still try to be non-confrontational.

Me: “I couldn’t tell you about other providers, but sometimes we just have things come up. We do our best, of course.”

I start asking him questions pertaining to his visit.

Patient #1: “You medical people always demand that we show up fifteen minutes early and bring all of our cards and fill out paperwork, but you can’t manage to be on time? I just don’t get it.”

I think, “If you HAD been on time, this wouldn’t be a problem!”

Me: “Well, as I said, I appreciate your patience with us.”

I finish rooming the patient about ten minutes into the [Patient #2]’s appointment slot. The provider goes in almost as soon as I’m done. She ends up spending a full forty minutes because he keeps complaining to her about being late and brings up other medical issues that are not related to the appointment visit. All in all, we end up being about twenty minutes behind. As he is leaving:

Me: “I hope you have a great rest of your day!”

Patient #1: “Next time, you need to be on time!”

The next time he is late, he’s not getting worked in. Ugh!

Related:
Berate For Running Late

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Customer Limits Put Customers At Their Limit

, , , | Right | September 28, 2020

Because of the current health crisis, stores have a customer limit so it doesn’t get too crowded. My store is very small so we’ve had a limit of two customers at once. Not gonna lie; I love it because at five people it’s so full that customers have trouble walking around.

We have two signs on the floor and three more around the store entrance. Of course, barely anyone reads the signs, but the register is right at the entrance so people usually back off and wait when I tell them. This customer does not.

He rushes into the store. I tell him there’s a two-person limit and we’ve already reached it, so he should please wait outside. He doesn’t react, so I repeat myself louder. 

He’s walking along the counter so there are maybe six feet of distance between us, so he should hear me. He keeps walking. I start shouting, “Sir!” to get his attention while I walk off from behind the counter.

I think maybe he’s hard of hearing or deaf.

I finally get in front of him, way too close, but my back is against a wall and there’s nothing I can do. He scowls at me and barks out a “What?” so I tell him about the limit. 

He scoffs, gives me the finger, and prances out of the store. He comes back about an hour later and starts making rude comments about how stupid I am and how I could have just let him get his one item. He doesn’t seem to be hard of hearing after all. 

My boss has now bought a desk bell that we aggressively ring — it echoes wonderfully in the small store — whenever someone with selective hearing decides to come in and ignore us, be it about masks or the limit. 

It hurts my ears to use it, but with the number of people that stop taking the situation seriously because it’s been so long, it’s amazing to use!

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Time To Get Splashy

, , , , , , , | Working | September 28, 2020

Our subdivision has a clubhouse with a pool that we pay for out of our HOA fees. The clubhouse is staffed during the open hours with some very nice people. Lately, though, we have had a large turnover in staff. We also have several entitled people in our neighborhood who seem to think that because they are older they can determine when and where children are allowed.

I have my in-laws visiting. My kids, ages seventeen and fifteen, take their cousins, ages fifteen and thirteen, up to the pool so my sister-in-law and I can sit and discuss some family business.

Less than twenty minutes later, they come back in. I ask why they came back so soon. They inform me that they were told to leave by the woman in charge of the clubhouse. Apparently, there were some older people at the pool who like to sit there in the afternoons and read by the poolside and the kids were disturbing them. 

I immediately go up to the clubhouse with the kids in tow, as well as my sister-in-law who loves to watch me go off on people.

Me: “Hello, [New Employee], we haven’t met yet. I am [My Name]. I know you are new here so I am sorry I haven’t had the chance to welcome you; however, my kids came home and said you chased them off from the pool. Were they misbehaving?”

New Employee: “Oh, no, no, not at all. You see, they were splashing around in the pool and bothering the couple sitting out there who come up here in the afternoon to sit by the pool and read.”

Me: “Oh, okay. I see. When will I be getting a refund on my HOA fees, then? Shall we call your supervisor and have them cut a check or will you be paying cash… now, please.”

New Employee: *Taken somewhat aback* “I… I’m sorry. I don’t understand.”

Me: “Well, I pay the same amount of fees as they do — in the hundreds of dollars — and therefore, I have the same rights as they do, and by proxy, so do my kids. Therefore, since you are denying me use of the products and services I pay for, for no good reason other than that someone else doesn’t want us to, you owe me a refund.”

She is speechless.

I turn to the kids and tell them to go get in the pool, and then I turn back to her.

Me: “Listen. I get it. They have no doubt been driving you crazy with their entitled ‘I’m better than you’ attitude. They think they can come up here to a community pool and sit leisurely by the pool without being disturbed. If that is the case, they can go build their own pool in their own backyard. Until then, they have no right to deny my family their right to use the pool that I pay a great deal for every month. Are we clear?”

She meekly nodded. I didn’t want to be too mean because I know she was being fussed at by the couple that I’ve had to deal with before, but I wasn’t putting up with it. I came to find out that my family wasn’t the only one whose kids were being chased off by this couple.

The supervisor called and apologized, and after that, they sent a statement to all the neighborhood reminding them that EVERYONE has an equal right to enjoy the pool, regardless of age. We have had no trouble at the pool since.

I don’t know if they still go up there and read. Frankly, I don’t care.

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They Lost The Stair-ing Match, Part 2

, , , , | Right | September 28, 2020

I used to work for a moving company. One of our regular jobs was moving office furniture between buildings at one of the local university campuses, which happened every summer.

For this particular move, we were moving several offices located on the second floor of the campus’s oldest building, which had only one elevator. Among the things we were moving were filled fireproof file cabinets, which were heavy enough that more than one would trip the elevator’s overload safety, although we could fit other things on there to avoid wasting too much time. 

Still, the elevator was a bottleneck, to the point where we had the entire hallway lined with furniture on wheels while we loaded the elevator up, sent it downstairs by itself, had a crew unload it and send it back up while they loaded the truck, and repeated the process.

This very hot and strenuous work was interrupted as a student — presumably in summer classes — walked up, saw that the elevator was not useable, and proceeded to shout, “You lazy motherf*****s need to learn how to use the g**d**n stairs,” before storming off, leaving us bewildered and furious.

Related:
They Lost The Stair-ing Match

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He Probably Thinks Women Don’t Fart, Too

, , , , , , | Romantic | September 28, 2020

I’ve been seeing this guy for about a few weeks when he comes over to my place. We’re sitting on the couch watching a movie, when…

Guy: “Hey, you smell different today. Are you wearing perfume?”

Me: “No, I got a new shower gel.”

Guy: “Why would that make you smell different?”

Me: *Confused pause* “Because it’s a different scent than the last one?”

Guy: “But the shower gel shouldn’t change the way you smell.”

Me: “Um. When you wash with soap, you smell like that soap. You smell like your shower gel, don’t you?”

Guy: “But you’re a girl! You’re supposed to just smell good naturally.”

Me: “Uh… women do sweat, you know. Why do you think we take showers?”

Guy: “It’s to wash off the sweat and stuff. Then, the natural smell comes through, and some girls just smell better than others, just like some girls are prettier than others.”

Me: “Hold up. You really thought the smell of citrus just… came out of my pores? Dude, I’m not a grapefruit.”

Guy: “So you’ve been tricking me this whole time?!”

Me: “What?”

Guy: “You’re just like those girls who wear perfume and makeup! We’re done. I don’t want to see you anymore.”

Me: “Fine by me, but I can absolutely guarantee you that any other woman you date is also going to smell like whatever she washes with. You’re not going to find a lady who ‘naturally’ smells like fruit and flowers.”

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