In Line And Out Of Line, Part 18

, , , , | Right | July 2, 2020

I am walking out of the cash office to put my cash drawer in the register. I have to recount it in front of a manager before I start my shift to make sure I have my required float. My cash light is off, signaling I’m not ready to accept customers yet.

A woman walks up with her young daughter — maybe ten — and places a greeting card on the belt.

Me: “I’m sorry, miss, I’m not ready to accept customers yet, as I have to still count my drawer. Cash #1 would be happy to help you.”

Mother: *To her daughter* “Now, honey, we have to go stand at the end of the line behind everyone. Now we’re last because this lady should have been ready to take us. We’re going to be late for Granny’s birthday because of this lady.”

Me: “I do apologize, miss. It should only take me a minute if you would rather wait?”

Mother: “No, it’s fine. You have just provided my daughter with a good lesson. When an employee is at work, they should be ready to serve at all times. Now you have shown her that stupid people like you are what’s wrong with the world, and you can’t do anything about stupid people making you late for things.”

The mother and daughter walk off into my coworker’s line — one customer deep — and huff and puff while I count my drawer. I hear the mother complain to my coworker about how I’m slow and should really have been ready to serve her immediately.

Coworker: “We are all required to count our drawers and enter it into the system before taking on any customers, and her shift hasn’t even started yet, so she is well within company policy to make sure everything adds up before taking on any customers.”

The mother has been served and starts heading past my register. She stops and says to her daughter:

Mother: “When Granny gets upset that we’re late, we can come back and thank this lady for ruining everything.”

Just as she has finished berating me, I am done counting and flip my cash light on and ask to take the next customer in line.

Daughter: *To her mother* “See mommy? She’s open now. Didn’t Granny say, ‘If you don’t have anything nice to say, don’t say anything at all, to you when you were a little girl like me? You called that lady stupid and I think she’s smart.”

The mother turned beet red and hurried out the door.

Related:
In Line And Out Of Line, Part 17

The Drive To Anger

, , , | Right | July 1, 2020

A customer of ours who we hardly ever hear from, who is about seventy years old, gives us a call.

Me: “[Insurance Company], this is [My Name]; how may I help you?”

Customer: “Hi, this is [Customer]. I was in the hospital recently and I am now in rehab. I know a while back someone told me that [Granddaughter] is not allowed to drive my car. She has her own insurance and lives elsewhere but is driving me occasionally now since I am unable to drive while in rehab. Is that right?”

Me: “Hmm, well, I see that she is listed in the household but is not assigned to your car. Let me double-check with a team member and I will get back to you within a few minutes, is that okay?”

Customer: *A little miffed* “All right, that’s fine.”

I find a note from two years ago that the customer did, in fact, sign a form that means the granddaughter is not allowed to drive her car due to her terrible driving record. This also means that in the event of a claim where the granddaughter happens to be the driver, our company could deny coverage.

Me: “Hello, [Customer]? This is [My Name] from [Insurance Company] again. I did some research, and back in September of 2011, you signed a form that prevents us from assigning [Granddaughter] to your car. But, that doesn’t mean she can’t drive you around in her own vehicle.”

Customer: “What? That’s not what I asked! Why does her car have anything to do with my insurance?!”

Me: “I’m sorry, ma’am. I am not saying that her car is insured here; I am just saying that if she has to drive you in her car, that is perfectly fine. But if she drives you in your car, then there could be a denial in coverage if something were to happen because you signed that form two years ago.”

Customer: “All you had to do was tell me that she still isn’t allowed to drive my car. You didn’t have to go into when I signed something and stuff about her car.”

Me: “O-okay, ma’am. Well, you were correct; she is still not allowed to drive your car.”

Customer: *Huffs* “Thank you.”

Me: “You’re welcome, goodbye—”

Customers: *Muffles* “Stupid b****.” *Hangs up”

I guess sometimes it’s best not to go into greater detail?

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An Ugly Side Of Society Has Been Unmasked

, , , , , , | Right | July 1, 2020

I’m a barista at a well-known coffee chain. There is a city ordinance to have a mask on when coming within six feet of any individual outside of your household, and businesses are allowed to require that people wear masks when entering the store. My shop happens to be the only one in our district allowing people inside the store rather than putting their coffee outside for them to pick up, so the whole mask thing has been a hassle. 

I’ve been screamed at for telling people they can’t come inside, but this interaction takes the cake. 

A regular comes in, who is an a**hole anyway, mind you, and I stop him before he takes more steps into the store.

Me: *Politely* “Sir, you are required to wear a mask if we are going to be serving you.” 

Customer: “What do you mean, I have to wear a mask? How dare you require me to wear a mask?!” 

Me: “Sir, it’s an ordinance from the city, as well as corporate policy. I can’t do anything about it besides follow both.”

Customer: “Well, what if I refuse to wear one?”

Me: “Then I have to refuse you service.” 

Customer: “F*** this, man! It’s all a hoax, anyway. You know that, right? Just a scare tactic for the election.” 

Me: “Sir, if you don’t calm down, I will be forced to ask you to leave.”

He turned around and left the store — out the wrong door — and went to our trash can that was positioned out front. He then reached inside and pulled out a disposable facemask that had clearly been used before and put it on his face before marching back into the store.

He’s come in nearly every day since with that same mask, and it’s taken every ounce of willpower not to gag every time I see him.

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It’s Not Made Of Husband-Of-The-Year Material

, , , , | Right | June 30, 2020

I am a sales associate in a well-known lingerie store. I notice a male in his late thirties customer looking around.

Me: “Hello, sir, can I help you find anything today?”

Customer: “Yes, I’m looking for a gift for my wife. She’s big, huge, pregnant, and feeling bad about herself, and I want to show her that I know that her body is going to go back to how it was after she has the baby.”

I was speechless. He then bought the cheapest camisole and silk briefs that were on clearance, and they didn’t even match. To the wife, whoever you are, I’m sorry!

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Sorry, But We Can’t Serve You ATM

, , , , | Right | June 30, 2020

I’m working car-side service at a fairly nice Italian restaurant.

Me: “Ciao, thank you for calling [Restaurant].”

Customer: “Do you take debit cards? Because I’ve been all over the place and nobody accepts debit cards.”

Me: “Really? Yeah, we accept debit cards. Most of our transactions are debit or credit.”

Customer: “Okay.”

The customer places an order. When she pulls up to the building, she hands me a card that looks a little off. I try to run it, but I get a weird error message. Finally, I notice “ATM CARD” written down the side of the card.

Me: “Oh, I see what the problem is. This isn’t a debit card; it’s an ATM card. You can only use this at an ATM.”

Customer: “No, you stupid b****, it’s a D-E-B-I-T card! When I was at the bank, they called it a debit card.”

Me: “I’m sorry, but it’s clearly labeled ATM.”

Customer: “You’re just a dumb b****; you don’t know what you’re talking about. You shouldn’t have told me that you accept debit cards if you don’t. This is a debit card! The bank said this is a debit card. You need to learn to do your job.”

Customer’s Friend: “Whatever, I’m too hungry for this. Here’s cash; just give us our food.”

They glared at me as I walked back outside with their food and nearly ran over my foot driving off.

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