Don’t Blame It On “Pregnancy Brain” When It Was Called For

, , , | Right | August 4, 2021

A young, pregnant coworker has a stranger stare disapprovingly at her and then walk up and say:

Customer: “Pregnancy isn’t very becoming on you.”

Coworker: “Well, being a nosey rude b**** isn’t becoming on you, but here we are.”

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Getting Rid Of The More Colorful Customers

, , , , , | Right | August 3, 2021

A customer is trying to demand we accept a coupon for alcohol that we cannot legally take in my state. She’s spent nearly ten minutes berating my cashier before I’m made aware of the situation, so I head up to the registers as quickly as I can.

While I’m approaching, I hear:

Customer: “You can’t even do a decent job ringing things up! No wonder you’re working at [Store]! I bet you’ll never move past cashier with that hair color and those tattoos!

My cashier in question has brown hair but has two stripes of peek-a-boo rainbow hair that’s hidden when she wears her hair down (though it’s worn up at this time and it’s visible), and one or two small visible tattoos.

Me: “I’m sorry, ma’am, I’m the manager, and I had heard that you had a problem? Maybe I can help fix it?”

The customer whirls around, an already smug grin on her face, and she gets a good look at me in all of my green-haired, tattooed, pierced glory.

Me: “You asked to speak to the manager, right? How can I help you?”

She left without another word, but I’ve never seen someone as red in the face in person as she was!

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You Break It, You Bought It

, , , , , | Right | August 3, 2021

I get a call and go through the opening spiel.

Me: “How can I assist you?

Caller: “Yes, I am calling about my client, [Mr. Client].”

He gives information and I pull up the file. This caller is authorized to call upon his behalf. I do the security checks and ask what I can do for him. 

Caller: “[Mr. Client] received a bill and I want to appeal it.”

Me: “Let me look into it. It seems he got a bill for destroying [equipment]. Are you appealing because he didn’t break it?”

Caller: “No, he did break it.”

Me: “Then why do you wish to appeal?”

Caller: “My client has no money, so he can’t pay this.”

Me: “Oh, do you wish to make a payment arrangement?”

Caller: “No, I want you to cancel the bill.”

Me: “May I ask why you want this bill cancelled?”

Caller: *Sighs* “Because he can’t pay it. I just told you!”

Me: “Yes, I heard that, but he destroyed expensive equipment. If he breaks something, we will send a bill for damages.”

Caller: “Yeah, but you are a multi-million-company, so you can easily pay that.”

Me: “Sir, I scrolled through your client’s file. Are you aware that this is the fifth time it happened? And that we have been sending bills for this ever since the third time it happened?”

Caller: “Yeah, so? You can pay it. My client has no money for it.”

Me: “Then I am afraid you and your client will have to look for a solution. And maybe you can advise your client to be more careful, because each time he breaks this, he will get a bill.”

Caller: “I object to that! I will file a complaint with the Ombudsman! And I will get a lawyer!”

Me: “That’s your choice, sir, as well as your right. Is there anything else I can help you with?”

Caller: “I hope you are getting paid good money for this, you b****. How do you even sleep at night?!” *Hangs up*

My manager laughed loudly when he listened to this call.

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Can You Prevent Sales Of Books That Are Going To A Bad Home?

, , , | Right | August 3, 2021

An elderly woman comes in and shoves a newspaper into my face.

Customer: “Do you have this?”

Confused, I glance at the newspaper and can’t see what she’s talking about.

Me: “What item, ma’am?”

She punches at a specific ad in the newspaper and yells at me.

Customer: “THIS BOOK!”

Me: *Looking it up* “I’m afraid we don’t have it.”

She doesn’t seem to believe me, so my coworker comes over and also checks, but no book. Then, the customer wanders around the store and then comes back with two books.

Me: “How are you today?”

Customer: “Not good.”

Me: “Oh, I’m sorry!”

Customer: “It was because of you!”

She huffed out of the store. Not my fault we didn’t have the random book she was looking for!

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The Wi-Fi Go Bye-Bye

, , , , | Right | August 3, 2021

I am a few weeks from quitting my hotel job for my dream job.

Normally, on weekends, we have two employees, but my coworker had to rush home as his daughter was sick. I’ve been handling the desk by myself as I wait for another coworker to come in and help for a few hours. It’s been pretty hectic. Just as I finish the wave of guests that came in, a guest calls to the front desk asking for the Wi-Fi code, despite me writing it down on his key card and pointing it out upon check-in.

I tell him the code, he hangs up, and not three minutes later, he calls down to complain that the Wi-Fi isn’t working. I verify that it’s the correct code he put in and then advise some basic ideas.

Me: “Well, sir, we did just have quite a few check-ins. The Wi-Fi could just be slightly slower as everyone else tries logging in, so maybe give it just a few moments and I’m sure it’ll work. That sometimes happens to me.”

Guest: “All right, I guess I can try. I’m just here on business so, you know, I need the Wi-Fi.”

I assure him that I understand and he hangs up. Not even one minute later, he calls back.

Me: “Sir, are you by any chance a rewards member? There’s a login for that and that one might work.”

Guest: “No, I’m not a rewards member.”

Me: “Okay, well, do you want to bring me your phone or laptop? Sometimes logging in at the front desk will help.”

The guest cuts me off and goes on a long tirade about how he’s worked for IT before and knows how to work technology and his own devices. An idea pops into my mind to give him my rewards email, since it’s just an email I use for all of my reward signups or trials, not a personal email.

Just as I’m about to bring up that idea, he cuts me off again and goes on another very long rant about how he needs Wi-Fi and it’s all our fault it’s not working.

My nerves are wound tight from having to put up with so many rude people over the last few hours, and even though this is by far the least offensive thing to happen to me, for some reason, I snap.

Me: “Sir, just shut up for a moment and let me help you. Now, if you’re not a rewards member, and the access code for some reason isn’t working, then I can just give you my rewards email for an easier login.”

Guest: “Y-yes, okay, that sounds okay.”

Me: “Great. Here it is.”

He tries my email and, lo and behold, it actually works. The guest thanks me in a sheepish tone. I hang up the phone a little forcefully and take a deep breath to calm myself, only to find that the other coworker has arrived whilst I was on the phone. She stares at me wide-eyed, and I’m a bit stunned by my behavior, too, but, I smile a little and say:

Me: “D***, I’ve been wanting to do that for a while.”

I thought either my coworker or the guest would say something to management, but nothing ever came from it. 

And now I am much happier at my new job.

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