All These Coupons Have Left Their Mark

, , , , | Right | June 13, 2018

(Our store has a credit card, and you get a coupon when you open one with us. It works on anything, but only for one day. A lady comes up to me with UGGs — almost always excluded from coupons — and this happens:)

Customer: “I’d like to buy these with my coupon, but if I need to return them, how can I get my coupon back?”

Me: “Well, none of the coupons we have available today work on UGGs, but if you’re referring to our rewards discounts, those are treated like cash for your card and would be refunded.”

Customer: “No, I have a coupon; it’ll work on anything, even makeup!”

Me: “I mean, if you show me your coupon I can try, but no promises.”

Customer: “It’ll work. I got it for opening up an account and never used it.”

(Sure enough, it is the old coupon for opening the account, so I give in and try.)

Me: “Okay, since this is for opening an account, it should work; I’ll try it and see.”

Customer: “It does work; I used it on another pair of UGGs before.”

Me: *pause* “I’m sorry?”

Customer: *catching her slip up* “Oh! I mean they sent me two… but, uh, if I return these, how will I get my discount back?

Me: “I can make a note on the receipt that if that’s the case that you’re to get the discount for that day, instead, since this is all you’re buying today, but I’ll still have to mark the coupon for use.”

Customer: “What? I don’t want them then, if you’re going to mark the coupon.”

Me: “I’m sorry?”

Customer: “No one’s ever marked it before.”

Me: *I stare at her as she now admits to using it before* “Well, they’re supposed to.”

Customer: “But they don’t, so you are?”

Me: “Well, yeah. I have to.”

Customer: *in a huff, grabbing the coupon from my hands* “Then I’m just going to come in another day!”

(Of course, the next day, when I wasn’t working, the shoes were sold.)

Undefined Print

, , , , | Right | June 10, 2018

(A couple walks up to my register with a cutting board and asks me to price-check it.)

Me: “Ten dollars.”

Wife: “Really? I’m going to grab another one so I can use my coupon!”

(I notice she has a $20-off-$50 coupon, but of course, the fact that she has to spend $50 is in the fine print.)

Me: “Just to let you know, that coupon is $20 off $50, not $20 off $20.”

Wife: *who was cheery and pleasant, but is now angry* “Show me where it says that!”

(I literally read it off the back of the coupon that she has to spend $50.)

Husband: “Can I use [different coupon for 35% off] on this vacuum?”

(I scan the vacuum, and of course, it’s on a sale that’s excluded from our coupons. Just my luck.)

Me: “I’m sorry. Because the vacuum is on [excluded sale], you can’t use that coupon, but you can use two of the $20-off-$50 coupons because the vacuum is over $100.”

(His wife slams two of the $20-off coupons onto my counter and just as I feared, each coupon only takes $10 off because home store items are under the $10-off tier on the coupon, also in the fine print. I tell the couple this, and they’re not happy to hear this.)

Husband: “Seriously? This always happens to us. Your exclusions are impossible.”

Me: “I’m sorry. I don’t make the exclusions; that’s corporate.”

Husband: “I know you don’t.”

(His wife storms off to find something else to use the rest of her $20-off coupons on while he buys the vacuum. I start taping a bag onto the vacuum box to show that he’s purchased it since we’re out of the stickers we would normally use. I go back behind my counter when I’m done and I just giving the husband a polite, civil smile.)

Husband: “I don’t find this amusing. You look like you’re enjoying this. You look like you enjoy doing this to customers.”

(What I really want to say is, “I’m 19 and making minimum wage. I really don’t enjoy being harassed over coupon policies you know I have no control over.” Instead, I say this:)

Me: “No, sir, I don’t. I’m just smiling to be polite.”

(I saw them both with a cart full of items several times throughout the day, and the husband refused to look me in the eye. I kind of hope he felt bad for harassing me.)

The Couponator: Rise Of The Memo

, , , , | Working | June 7, 2018

(I am a cashier. Today is Wednesday. I have just finished ringing up an order for a customer when she asks me:)

Customer #1: “Why didn’t the $5-off-$50 work with using my online coupons?”

Me: “I’m sorry; was that going today?”

Customer #1: *snippily* “Yes!”

(As I’m searching through her redeemed/clipped coupons trying to find out if she clipped it, the customer next to her turns to her and said:)

Customer #2: “That doesn’t start until Friday.”

Customer #1: “Why did it send me an email now, then?!”

Customer #2: “Probably, to let us know what’s going on this weekend.”

Customer #1: “That’s ridiculous. They should send an email the day of!”

(Thursday, I am working the customer service desk when I get a phone call from a customer.)

Me: “Hi, [Store] service desk. How may I help you?”

Customer #3: “Hi, I spent a really long time in the checkout lanes today trying to redeem that $5-off-$50 with my online coupons.”

Me: “I’m sorry! That coupon doesn’t start until Friday.”

Customer #3: “Why didn’t the cashier tell me, then?!”

Me: *super politely* “I’m sorry, but even I didn’t know that that started on Friday until yesterday.”

Customer #3: “We have memos about that! Do you guys not have memos that let you know what’s going on?!”

Me: “We do not.”

Customer #3: “That is absolutely ridiculous. It’s no big deal, then.” *hangs up*

Me: *turns to coworker and explains what happened* “She’s not wrong in saying we need memos. I hate coming to work and not knowing anything about what’s on sale or what our online couponing service is having as a special, until later in the week, after we’ve already had tons of issues with it.”

Will Take A Raincheck On That Raincheck

, , , , , | | Right | May 26, 2018

(Rainchecks are given at my store when a sale item is out of stock, so the customer can come in when it’s in stock and still get the sale price.)

Customer: “Do you accept people’s coupons?”

Me: “Of course!”

Customer: “Oh, I have a raincheck for this.” *indicates item*

Me: “Sure thing. Can I see the raincheck?” *receives it* “Uh, this looks different from the ones I’ve used, I better check with my coworker.”

Customer: “It’s from [Competitor].”

Me: “We cant accept rainchecks from [Competitor].”

Customer: “Why?! You said you accept people’s coupons!”

The Couponator 6: The Coupon Awakens

, , , , , | | Right | May 24, 2018

(Just 30 minutes from closing time, a last customer comes into the store with a few items. They want to use a special store coupon that requires a person to spend a certain amount of money to earn the discount.)

Me: “Hello, sir, welcome to [Store]. Are you enrolled in our rewards program.”

Customer: “No.”

Me: “All right, then.”

(I then begin to scan the customer’s items, and turn the monitor toward him to see the prices as they ring up. He stops me as I hit a pair a glasses.)

Customer: “Uh, that’s not the right price; those glasses are supposed to be 30% off.”

Me: “Okay, just give me one second to check that.”

(I leave the register to where the glasses are located, and find out he is correct. I then head back to the register without a word and adjust the price.)

Customer: “Oh! I also have this $30-off coupon that I got, but I didn’t realise it expired on the third.”

Me: “I’m sorry to hear that, sir.”

Customer: “Is their any way you can see if it will still accept it?”

(Scanning the coupon, I try to see if our system will still accept it, but it does not.)

Me: “Sorry, sir, but the system won’t take it anymore.”

Customer: “All right, I want to speak to a manager, then.”

(Agitated, I grab a nearby radio, and call for a manager to my department. I discover my radio has died, so I leave to the nearby jewelry counter to ask an associate to call a manager for me and head back to wait for my manager.)

Manager: “What’s going on here?”

(The customer proceeds to explain the current situation to him.)

Manager: “All right, just take ten dollars off the three items, anyway.”

(Frustrated, I manually adjust the prices of the items and my manager leaves.)

Me: “Okay. Your new total is $43.75.”

Customer: “Hmm, that’s still not right.”

(Manually adjusting the price automatically removes any sales prices on them. So I tinker even further on the prices. By this point, the system is denying my price changes.)

Me: “Your new total is $35.25.”

Customer: “Still not the right price.”

(Frustrated, I throw in a manual twenty dollar discount.)

Me: “Total… is $15.25.”

Customer: “That’s better, thank you.”

(He swiped his card. I bagged his items and handed him his receipt.)

Related:
The Couponator 5: Online Decline
The Couponator 4: Deadly Discounts
The Couponator 3: Rise Of The Coupons

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