I Say Tomato, You Say Opinions

, , , | Right | September 26, 2020

I am ringing up a guest’s food purchases, and I scan her coupons from her phone app. She is intending to use one for $1 off any vegetable.

Guest: “Why isn’t it taking off the vegetable coupon?”

Me: “It doesn’t appear that you purchased any vegetables today. I’m sorry about that; would you like me to hold your items while you get one?”

Guest: “I did buy a vegetable! That tomato!”

Me: *Laughing* “Oh, I see. Tomatoes are actually fruits, though! That’s why it isn’t counting.”

Guest: “What? Tomatoes are vegetables; you’re trying to scam me!”

Me: “No, technically, they are fruits.”

Guest: “That is a matter of opinion!”

Me: “Not really.”

She went over to my manager, who manually took off the coupon for her, apologizing for the fact that tomatoes are, indeed, fruits.

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Trying To Stay Sane Involves Snacks

, , , | Right | September 9, 2020

My coworker is talking to someone in the drive-thru.

Customer: “I have a coupon for five [snacks] for $5. I only want one right now. I’ll get the rest later.”

Employee: “What do you mean by ‘later’?”

Customer: “I’ll just get one now, and then you can write on my coupon that I still get four more.”

Employee: “I’m sorry, but to use the coupon, you’ll need to buy all five at once.”

Customer: “But I only need one, and it says I can use it up to five times!”

Employee: “I’m sorry, but it actually says you can use the same coupon for five sets of five snacks, up to twenty-five in your order.”

Customer: “Well, that’s pretty ridiculous. Who would want twenty-five snacks at once? I’ll just have one. How much is that?”

Employee: “$1.50 plus tax, ma’am.”

Customer: “Do you have a senior discount?”

Employee: “We offer fifty-cent fountain drinks to seniors.”

Customer: “I don’t want a drink. Can’t you just take fifty cents off my total?”

Employee: “I’m sorry, but I’m afraid we can’t do that.”

Customer: “Well… okay. You drive a hard bargain.”

Employee: “Your total is [total], and I’ll see you at the window. Thank you!”

Me: *To the employee* “What is your secret to staying sane? Meditation? Medication? Whatever it is, I need to try it.”

Thankfully, I was making the food and not serving it this day, so I didn’t have to deal with the customer face to face. I only heard the exchange through the drive-thru speaker.

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Defeat Of The Couponator

, , , , , | Right | September 4, 2020

I am checking out customers at the register. We usually keep a stack of sales papers by the front door that have coupons in them for the customers but we have run out of them today.

Customer: “Do you have any coupons here that I can use?”

Me: “No, unfortunately, we are all out of them. But there is an app you can download on your smartphone that has scannable coupons every day. It’s free to download.”

Customer: *Very disgusted* “No! I don’t wanna fool with that. I want the real coupons.”

Me: “I’m sorry, ma’am. But the coupons you can get on your phone are the same ones we usually have in the sales paper. We just ran out of them today.”

Customer: “You know, that is very discouraging. You should talk to a manager about that!”

I am already checking the next person out.

Me: “Pardon me?”

Customer: “I said you should talk to a manager about that. It’s very bad practice!”

The manager happens to be standing right next to me.

Manager: “I’m a manager; is there a problem I can help you with?”

Customer: *Shakes head in defeat* “No, no. Never mind.”

She walked away frowning and grumbling. 

Related:
The Couponator 19: Fast Food & Furious
The Couponator 18: The Digital Revolution
The Couponator 17: Attack Of The “Programmer”
The Couponator 16: Enter The Entree
The Couponator 15: The Transaction Void

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Coupon Contamination

, , , , , , | Right | August 17, 2020

I am a teenager working at a craft store, manning the till. We no longer take paper coupons due to potential contamination issues. Most customers have their coupons on their phones, and while people have paper coupons with them and we occasionally have one behind the register, we aren’t allowed to give out coupons unless we are unable to scan the ones they bring or we are authorized to.

[Customer #1] comes up to buy a handful of items.

Me: “Hi! Welcome to [Store]; how are you?”

I ring her few items up. She takes out her phone and scrolls through it, looking for coupons. She has five items, one that is 80% off and the other four being full-priced items under $3. She keeps looking before leaning on another register. The line gets longer, so I call for backup. Two coworkers come up, and [Customer #1] moves back to my register as the one she is leaning on is now in use.

Customer #1: “Do you have any coupons?”

Me: “We do have a coupon for [Discount] on [Store Website].”

Customer #1: “You don’t have any back there that you can give me?”

Me: “Unfortunately, no. Customers have to have their coupons with them.”

As I say this, my coworker rings up [Customer #2] and uses a discount coupon on one item, which would not have done much for a [Customer #1]. I did not see where that coupon came from.

Customer #1: “You really don’t have any back there?”

I have one but it isn’t scanning, nor would it help.

Me: “No, sorry.”

[Customer #1] gets irritated at this point.

Customer #1: “Fine, I’ll just buy it, then.”

Me: “…”

Customer #1: “I guess I’m just not the right customer to get coupons, huh.”

[Customer #1] is quiet for the rest of the transaction, snatching the bag and the receipt from me when I hand it to her and not responding when I tell her to have a nice day. She stomps out.

Me: *Thinking* “You think I’m biased against you and won’t give you coupons when you… don’t have them?”

Thank God we wear masks. I don’t think I would’ve been able to keep a fake smile for all of that!

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The Couponator 19: Fast Food & Furious

, , , , | Right | August 7, 2020

I work at a franchised fast food place with a drive-thru. At least once a week, normally much more often, we get a customer trying to use a voucher that is printed on a bus ticket to get a deal. On the tickets, it is stated, “Participating restaurants only, not valid at a restaurant with a drive-thru.”

As a franchise, and as we have a drive-thru, we can’t accept them. Normally, a simple, “I’m sorry, that offer is not valid at this store,” suffices. Sometimes, we have to point out that we have a drive-thru and that settles the matter, but we occasionally get someone who asks to see a manager who then has to explain to the customer why we don’t accept them.

Today, while I’m on shift at the front counter, a man with his wife and a bunch of kids ranging from screaming infants to moody teenagers comes in. He makes a huge order, all while the kids are screaming at him and me what they want and changing their minds.

I eventually get it all down and it totals up to over £50, so I have to call a manager over to accept the transaction, despite the fact that we are hugely busy and the manager has a lot of new starters to watch over.

Once the manager has gone to deal with something, the guy complains about the price, saying that it can’t be that much. I then repeat everything he has ordered back to him, each item with the price, and he shakes his head saying that it can’t possibly be that much. 

He’s right, due to some of his kids saying they “don’t eat chips” or not wanting a drink or wanting an ice cream instead of a drink; ice creams don’t come in meals. I eventually turn some the things into meals so they have fries and removes fries that are by themselves.

By now, I have been dealing with this one customer for like a quarter of an hour. We only have two other tills open and both of them crewed by new starters.

The guy still complains about the price before heading over to his wife who digs dozens of bus ticket coupons out of her purse. He brings them over and I explain that we aren’t a participating restaurant.

“How come?” he asks. I point over to the drive-thru window and then point out the “not valid at restaurants with a drive-thru” clause on the ticket. He then smirks and says, “Aha! But I’m not ordering this at the drive-thru.”

I explain that we still have a drive-thru and we are a franchise, so I cannot accept them.

He demands to see a manager, and the manager, who is trying to help out the trainees who have customers of their own and are struggling, comes over to help, points out the clause, and argues with him for a minute until he relents.

As soon as the manager has walked away, the customer stuffs the coupon in his pocket and, taking another one from the pile, asks, “What about this one?”

He then proceeds to make me go through each and every single coupon and explain for every single one why we do not accept it.

The worst shift ever.

Related:
The Couponator 18: The Digital Revolution
The Couponator 17: Attack Of The “Programmer”
The Couponator 16: Enter The Entree
The Couponator 15: The Transaction Void
The Couponator 14: Multiple Attack

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