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Because The Internet Never Lied Before

, , , , , | Right | August 25, 2021

Our store is particularly known for bending over backward for customers when it comes to our coupon policies. I have just scanned a customer’s items.

Me: “Do you have any [Store Brand] cash?”

Customer: “Yeah, there’s a 30% coupon on the website.”

I know that we have no in-store percent coupons.

Me: “That might be an online-only coupon. We don’t have anything like that in store today.”

Customer: *Angrily* “No, the coupon said it was good in store!”

Me: “Do you have a copy of it I could scan?”

Customer: “No, you’re supposed to be able to do it yourself!”

Me: “Normally, I could, but we don’t have that coupon toda—”

Customer: *Snapping* “Then why does the website say you do?!”

Me: “I don’t know. I don’t control the Internet.”

After that, the customer got really quiet, looked at her kids a few times, and started apologizing.

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When Even Your Husband Wants To Teach You A Lesson…

, , , , , | Right | August 22, 2021

I am a server at a small family-owned restaurant. Tonight, I am alone up front with a prep/dishwasher and a cook in the back. The three of us are holding things down nicely as we have all been through this more times than we can count. I stop by a table — a middle-aged couple with two teenage daughters — to collect their check, and when I get to the register, I notice that they are trying to use an expired coupon for $5 off a two-entree order. The expiration date is the only issue I have with the coupon, but since we are family-owned, if I accept an expired one, the difference comes out of my pocket. I walk back to the table to explain the situation.

Me: “I’m sorry to tell you this, but your coupon expired a year ago, so I’m not going to be able to accept it. Would you like me to go ahead and charge the full amount to the card you gave me?”

Mom: “WHAT DO YOU MEAN, IT EXPIRED? I BOUGHT A COUPON BOOK FROM THE RADIO STATION! IT COST ME $45!”

Me: “Did the radio station make any guarantees as to the coupons having no expiration date?”

Mom: “NO, BUT I WOULD ASSUME THAT IF I PAY THAT MUCH FOR SOMETHING IT WOULDN’T EXPIRE!”

Other customers are starting to stare, probably because of the sudden screaming, but also because their ONLY server hasn’t been racing through the restaurant taking care of them like he had been up until the screaming began. The two daughters are pulling up their hoods and staring down at their phones now, trying not to show how embarrassed they are.

Me: “Ma’am, the coupon’s expiration date is clearly printed here in the bottom right corner.”

I lean in to show her and she snatches the coupon from my hand, grabs a pen, and changes the last digit of the year by hand. She triumphantly hands it back to me.

Mom: “THERE! NOW TAKE MY F****** COUPON!”

At this point, my cook and dishwasher have come up front and are standing by the bar, watching. All other activity in the restaurant has stopped as everyone watches the crazy unfold.

Me: “EXCUSE ME, MA’AM! That kind of language is inappropriate, and if you persist, I will have to ask you to leave.”

Mom: “F*** YOU! HOW’S THAT FOR LANGUAGE?”

She stands up to get in my face. She is a good foot shorter than I am, so I’m sure the image was quite comical to others.

Me: “Ma’am, I would like to respectfully ask that you turn around for a moment and look behind you.”

She shoots me a confused look and then does as I have requested.

Me: “All of these people came in here for a nice meal. Every single one of them. Do you think that they are all staring at me right now?”

Mom: “WHY ARE YOU MAKING THEM STARE AT ME? TELL THEM TO STOP!”

Dad: “He’s not making them stare, dear. YOU ARE BEING A TRAINWRECK.”

The mom calms down a bit, and I go on to explain our policy regarding accepting expired coupons.

Mom: “Well, what if I tip you the difference? Would that be okay?”

Me: “…”

I have forgotten that my cook and dishwasher were behind me. Suddenly, I feel a hand on my shoulder.

Cook: “Ma’am, if you tip him the difference, you’ll be paying exactly the same amount as you would without the coupon, except that he won’t get his tip, and to be honest with you, after seeing the way you just acted, he deserves a h*** of a lot more than $5. Now, you can either pay the full amount plus a generous tip and apologize to all these nice people and your poor family for your behavior, or I can call the police and have you ticketed for disorderly conduct and creating a public nuisance. Your call.”

She runs out of the restaurant, leaving her family and her purse behind. Her husband pays using a credit card and tips me $20 in cash, and on his way out the door, he “drops” his wife’s driver’s license on the ground with a smile and a wink.

Cut to the next morning, half an hour before we open. I am regaling the owner with the story of why there is a driver’s license in the till and a hand-altered coupon on the counter. She is undecided between livid and hysterical. It’s either the best thing she’s ever heard or she wants to kill this woman on sight. That’s when a sheepish knock comes at the window. I turn around and sure enough, it’s the mom.

Me: “Speak of the Devil!”

The owner walks to the window, holding the coupon and license, but neither are in the mom’s line of sight.

Mom: “Hi. I came in last night and I guess I must have dropped my license somewhere. Have you seen it?”

Owner: “Well, we haven’t found anything yet, but we’re still cleaning up at the moment. If you’d like to come in and wait for a few while we finish up, I’m sure we’ll find it if it’s here.”

The mom accepts and is let inside. At this point, she sees me for the first time, and a look of recognition flashes across her face. She stuffs it down and returns to resting b**** face, presumably to save face in front of the owner in case I decide to call her out. She sits at the table where the owner is going over last night’s receipts.

Owner: “Hey, [My Name], what’s up with this hand-altered expired coupon in here? You didn’t accept this, did you?”

Me: “No, and the lady made a big deal about it. Disrupted several people’s meals.”

Owner: “Oh, no, that’s terrible!” *Turns to the mom* “I sure hope you weren’t here to witness that, ma’am. It’s just terrible when people don’t understand basic human decency.”

The mom grimaces, trying to play it off as though she wasn’t here, but she understands what [Owner] is saying. At this point, the cook arrives, on his way through the dining room to the kitchen.

Cook: “Oh, hey, you must be back to apologize!”

Mom: “I don’t know what you’re talking about, sir. I am here to retrieve my license that I seem to have left here last night.”

Cook: “No, you didn’t leave it; you left your entire family sitting in the wake of your s***ty attitude, and your husband apparently decided not to let you get away with it. Now, what I said still stands; you either apologize and tip this man or I will have you ticketed.”

Mom: “For what? It’s your word against mine, and who would believe a line cook?”

Owner: Me, and my six cameras.”

The mom ended up apologizing to all three of us, leaving a decent tip, and writing an exemplary review of the restaurant on social media. The dad still comes in for lunch on his own sometimes, but the mom has yet to be seen again.

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“Return” Of The Couponator

, , , , | Right | July 26, 2021

I have just finished a transaction for a customer who has purchased roughly ten items. Some are fragile, so they were wrapped in paper before being bagged.

Me: “Here’s your receipt and your bags, and you’re all set. Thanks so much, have a great day!”

Customer: “Oh… I had a coupon!”

Me: “Pardon?”

Customer: “Can I still use my coupon?”

Me: “Well, the way our system is set up, I have to return everything and then re-ring it with the coupon. If you want to do it that way, we can use the coupon.”

Customer: “Yes, please. I’m sorry.”

I’m annoyed, especially because I’m the only cashier on duty and there’s a line forming, but one does what one must and at least she’s being polite. Rather than unwrap everything, I put on my reading glasses and type each UPC from the receipt to process the return, which goes smoothly. The line is getting longer and I call for backup, but no one answers.

Me: “All right, now we’ll ring everything out again and apply your coupon.”

I type each UPC once again and then ask her for the coupon.

Customer: “Here it is. Thank you.”

I scan the coupon. A message pops up on the screen: “COUPON HAS ALREADY BEEN REDEEMED.” I inform the customer, and she gets a deer-in-headlights look.

Customer: “I can’t use it again?”

Me: “No, ma’am. Our coupons are single-use.”

This is not the first time this has happened, either. Where are these people shopping that they can use a coupon more than once?

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Candles Are Supposed To Be Relaxing

, , , , , | Right | CREDIT: mammacarrie | July 24, 2021

My teenage daughter asked me to pick up a couple of candles for her on Annual Candle Day at a popular bath store. Little did I know, she was pulling one over on me. Crowds make me cringe. You absolutely will not find me out fighting over items on Black Friday. If someone really wants something that badly, they must need it more than I do.

I am standing in this pool of fairly friendly people waiting for our turn to check out the candle selection. I put my earbuds in and get music going quietly to help control my anxiety. Suddenly, a well-to-do-looking older woman taps me on the shoulder and starts yakking at me with a pissed-off look on her face. I pull my earbuds out of my ears.

Me: *Politely* “I’m sorry! I had my music playing. What did you say?”

She shoves a coupon four inches from my face.

Woman: “I saiiiiiid, can I use this on the candles?”

Me: “Oh. I’m sorry, ma’am. I’m not really sure. Let’s ask someone.”

I smile at her and start looking around to see if I can spot an employee.

Woman: “My God! Well, you work here, don’t you?”

I glance down at my hairstylist attire — solid black everything — and wonder how the H*** she could have mistaken me for an employee.

Me: “I’m sorry, I don’t.”

With that, she threw her hands up in the air and stormed out of the store, mumbling to herself. She was obviously upset that she couldn’t just command some rando to answer her coupon question. I’m still trying to figure out if I really looked like an employee or if I just look like a person who knows stuff.

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The Couponator: Confusion Extreme

, , , , | Right | CREDIT: Comixbear1 | July 21, 2021

I was taking orders the other day and had a man and his wife come up to the register. The man reached in his pocket and pulled out a coupon, proudly displaying it to me. It was one of our coupons that basically provided two meals for $12.00. I rang up the meals and then looked at him with a smile as I told him the total: about $13.50.

The smile dropped from his face.

Customer: “Why are you charging me $13.50?”

I cringed inside and told him that the meals were $12.00 and that the tax brought it to $13.50. He looked at me in confusion.

Customer: “Why is it $13.50? The coupon says $12!”

Once again, I told him that this was, indeed, the price of the food, but we had to include the $1.50 sales tax. With a sour look on his face, the man reached into his wallet and pulled out $2 to cover the tax.

Customer: *Grouchily* “Here, I guess!”

It was then that it struck me: this man thought that the coupon covered the entire price of the meals so that he didn’t have to pay anything! I struggled through trying to tell him that it didn’t.

Customer: “Well, what good is the coupon, then?”

Me: “Well, without the coupon, the food would cost you almost twice as much!”

Finally, his long-suffering wife just looked like, “I’ve had enough of this AGAIN!” and directed him to hand me the full amount.

I don’t think he ever really understood that a coupon reduces a price, not removes it!

Related:
The Couponator 28: Panic Attack!
The Couponator 27: Red Friday
The Couponator 26: Father’s Day
The Couponator 25: The Cheese Explosion
The Returner Versus The Couponator II: This Time It’s Personal

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