Present Email, Prepare Fail

, , , , , , | Working | September 19, 2019

(I need one of my car headlights changed, so I pop into the nearest auto parts store to get them to do it for me. As I enter the shop, I take note of the many promo banners hanging from the ceiling, stating that if you sign up online using your email address for a store loyalty account you’ll get 10% off your next purchase. I quickly pull out my phone, sign up on their website, and then approach the counter. It should be noted that there are no codes or barcodes in the email I receive that would need to be surrendered; it’s just a generic “show this email in the store for 10% off” email.)

Me: *ready to pay, but before any services have been rendered* “I have this email here for 10% off, too, please!”

Worker: *looks at me like I’m stupid* “You can’t use that. You have to print it out and show it to us on paper.”

Me: “Oh, I’m sorry. I assumed because all these signs say to sign up online and on the spot, I could just show you the email? The email says to present it in the store; it doesn’t mention printing it.” 

Worker: “No, you have to print the email. You can’t just show the email.” *calls a manager over* “She wants to get the discount without printing the email.”

Manager: *also looking at me like I’m daft* “Okay… How about you forward us that email, and we’ll print it out ourselves?”

(I understood that perhaps they just wanted some physical evidence to balance their register, so I forwarded the email while the manager went out the back to retrieve it. And then, I waited. And waited. I waited for ten minutes while nothing happened and no one acknowledged me further, even though I was still standing at the register. Eventually, I walked out of the store and headed to the next nearest shop, whose staff were a breath of fresh air and went above and beyond to help me. They have earned my loyalty for good even without any discount offers!)

Email Fail, Part 23
Email Fail, Part 22
Email Fail, Part 21

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That Comes To Minus One Dollars

, , , , , , | Right | September 11, 2019

(I work as a cashier at a big chain retailer. I am just finishing up ringing out a customer when they hand me a coupon.)

Customer: “Here you go.”

(The customer hands me a five-dollar-off coupon. I take a look at the total of the items. The total rang up to be around four dollars. I know the coupon won’t work but I scan it, anyway, to show the customer.)

Me: “I’m sorry, but it didn’t work.”

Customer: “I wanted to use it.”

Me: “I’m sorry, but you didn’t spend more than five dollars, so the coupon won’t work.”

(I hand the coupon back to the guest.)

Customer: *in a hushed tone* “This is ridiculous.” *pays for her items and leaves*

(Sorry, but I can’t give you five dollars off for a four-dollar purchase.)

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Her Ones And Zeroes Add Up To Less Than She Thought

, , , , , | Right | September 3, 2019

(The store I work register in regularly puts out ads for our sales, so customers know when something has a pricing deal. We also have digital coupons for people who use our couponing app. On rare occasions, the physical ads will advertise a deal for if you have a digital coupon. This is one of those occasions. A customer comes up with five packages of [Laundry Detergent].)

Customer: “You take digital coupons?”

Me: “Yes, ma’am, we do. Just put your phone number into the card reader when the option comes up and it’ll find any coupons clipped to your account.”

(I ring up everything and make sure she can enter the digital coupons account number before getting her total.)

Me: “All righty, your total is [total].”

Customer: “Wait, that’s not right. Those [Laundry Detergent]s should be two dollars each!”

(I look back through the transaction on my end. The only digital coupon that applied for the transaction worked, but only on one of her items.)

Me: “My apologies, ma’am, but it looks like the coupon went through correctly.”

Customer: “No! See, look at the ad!”

(She then grabs one of the copies of our current ads we keep near the register and turns it so it’s facing me. Sure enough, it’s right on the front page, and says that the [Laundry Detergent] is two dollars with a digital coupon. It does not explicitly state that the coupon only applies to only one package of it, but it does not apply to multiple packages of it.)

Me: “I see what happened here. Unfortunately, the coupon only applies to one item at a time.”

Customer: “But it said that they were two dollars with a digital coupon!”

(I recognize her tone as the “I’m right and I’ll start a fight about it if you say otherwise!” tone and notice the line building, so I decide to take a different approach.)

Me: “Well, ma’am, let me see what my manager wants to do about this.”

(I excuse myself and apologize to the people in line for the wait before I run off and find my manager, who does not suffer fools gladly. When I find him, I explain to him what she wanted.)

Manager: “Just tell her coupons only apply once.”

Me: “Already did. She sounds like she’s going to keep at it and make a fight out of it, though.”

(Once we get back up there I apologize to the now angry line for the delay before standing near enough to the register to finish the transaction once my manager and the customer are done.)

Manager: “So, what’s the issue here?”

Customer: “I’ve got a digital coupon for this and it didn’t apply to them!

Manager: “Well, the coupon only applies to one product at a time.”

Customer: “The ad doesn’t say that! It should apply to them all!”

Manager: “Our digital coupons only apply once per transaction.”

Customer: “Oh… so, if I split this into five different purchases, it would work?”

Manager: *clearly losing his patience* “No, they’re like normal coupons. If you use one, it gets taken and can’t be used again.”

Customer: “So, I can’t buy all of these with the coupon?”

Manager: “Not unless you have multiple accounts and multiple coupons.”

Customer: *clearly angry now* “Fine! Take all but one of them off.”

(My manager gladly does this and goes to his register to help thin down the line. She pays her total and takes her stuff with her while muttering about the ad under her breath. My next customer comes up with a full cart.)

Me: “My apologies for the wait.”

Customer #2: *laughing* “It’s fine! It’s not your fault she didn’t understand how coupons work!”

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Spread Around The Coupon Or She’ll Spread Around Her Anger

, , , , , | Right | August 28, 2019

(A customer hands me a coupon.)

Customer: “This is for up to $12.99.”

(This is kind of weird, but I assume she is just trying to help me by showing me the fine print. I check it over, and it does say that the item is free up to that value, so I scan through her item — which is only $7.49 — and take the value of the item off. Immediately after that item, however, she has an identical item, and as I go to grab it, she interrupts.)

Customer: “So, the rest of the $12.99 comes off the second item, right?”

Me: “Um, no, it’s for one item, so you just get the $7.49 off.”

Customer: “No. It’s for up to $12.99, so I get the $12.99 off if I buy these two items.”

Me: “No, see, it says right here on the coupon that it’s just for one item, so I can only take that much off.”

(She takes a deep breath before glaring at me.)

Customer: “No. That’s not how it works. My friend had the same coupon, and when she got home and saw they only took the $7.49 off, she came back in, and they gave her the full $12.99 off, so you have to give me the $12.99, too.”

Me: “Well, um, I’m sorry, but–“

Customer: “Is there anyone you can call over that I can speak with?”

Me: “Um, let me grab my supervisor…”

(I grab her and bring her over. The woman repeats her story, and my supervisor carefully reads the coupon.)

Supervisor: “No, I’m sorry, but [My Name] was right; this coupon is only valid on one item. You can only get the $7.49 off. The $12.99 is just there because places price things different and it needs to have a maximum value to protect us.”

(With a huff, the woman grabs the coupon back.)

Customer: “Fine! I’ll take it somewhere else and get them to do it right!”

(She stormed out.)

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Her Knowledge Of Expiry Dates Has Expired

, , , | Right | August 27, 2019

(It is about 45 minutes before we close for the evening so I am ringing up some of the last-minute customers that always come in. I’m dealing with a mother-daughter duo in need of some school supplies. Everything’s fine until the mother hands me an expired coupon.)

Me: “This coupon expired about a week ago.”

Customer: *blinks at me* “Well, aren’t you going to use it?” 

Me: “Well, no. It expired; it won’t even come up in the system.”

(Keep in mind that the most expensive thing she is buying is a calculator that is on sale. Everything else is in the $1 or $2 range. She glares at me as I lean over to toss the no-good coupon.)

Customer: “I can’t believe the customer service here!”

(She snaps at me and throws everything else she wants onto the counter and then tosses another coupon at me. This one is good, so I scan it and stick it in the drawer.)

Customer: *demanding* “Do you take competitor coupons?” *shows me a $5-off coupon*

(I made it so, but I had to do it manually off the calculator which required a manager’s authorization. When I asked for a manager, the customer looked at her daughter, mouth open and eyes rolling back into her head. I wished she was having a seizure. As I finished checking her out, she grumbled and snarled about the “awful customer service” she had here, even though she “buys so much from this place!”)

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