Allergic To Metal And Bad Customers

, , , , | Right | June 23, 2017

(I work for a large retailer. I have a metal allergy, and a necklace I wore the day before has given me a small red mark on the side of my neck. I didn’t think to cover it with make-up because of it’s size. A middle-aged woman comes to pay just as my supervisor is bringing me the change I have ordered. He waves me to ring her up first.)

Me: “Your total will be 9.72.”

Customer: *rather loudly* “Oh, my God.”

Me: “I’m sorry?”

Customer: *to my supervisor, loudly enough for everyone in line to hear* “This GIRL has a hickey on her neck! How could you even let her ring me up?! She should be fired immediately!”

(She gives me a smug, snarky look before turning expectantly to my supervisor, who looks a little lost.)

Me: *finally realizing what she is talking about* “Actually, ma’am, what you are referring to is a reaction to my metal allergy. I wore a necklace yesterday made of nickel by mistake.”

(She stares at me for a good ten seconds, then huffs.)

Customer: “Well, you ought to cover it. It’s disgusting.”

(I didn’t know what to say to that, so I just finished her transaction as quickly as I could. After she left, my supervisor turned to me and smiled.)

Supervisor: “I’m glad you handled that. The things I would have said could have cost me my job!”

Can’t Put This Deli-cately

, , , , , | Working | June 23, 2017

(I work in the deli department in a retail chain. For months now, our staffing has been slowly getting less and less, making each of our individual workloads heavier while management puts pressure on us to get even more done, even scolding us in front of customers. What few and far between new hires we do see are out the door very quickly due to the intense workload and lack of respect from management and all requests to transfer to other departments are ignored. Eventually, we’re down to just four people total per day in our department as the business picks up due to warmer weather. As a result, the morale of the department is pretty much non-existent. Finally, after months of everyone not getting everything management is asking done each day, two managers get behind the counter themselves to “show us how easy our department is.” This is the conversation that followed.)

Manager: “So, after working deli today, I absolutely hate it. Even we couldn’t get everything you need to do done with who we have. Honestly, I’d never work this job for what we’re paying you.”

Me: *feeling so relieved* “Thank you! So, you’ll put a higher priority on hiring and show more understanding for when we can’t get it all done, right?”

Manager: “Well, we’ll see what we can do about hiring, but the fact is, not many people are applying to be in deli, so you’ll just have to make do. As for getting it done, we get emails from corporate about our numbers and when that happens, we have to hold people accountable.”

Me: “Wait, what?! You and [Other Manager] just said you couldn’t figure out how to get it all done, and with you both there, that was with two more people that we’re used to having. If you two, whose job it is to ensure the place runs properly, cannot make it run properly yourselves, why are the employees being held accountable?”

Manager: “You gotta understand; when we walk over and see empty shelves because nobody stocked it, that’s sales we’re losing!”

Me: “Did you and [Other Manager] manage to stock all the shelves yesterday?”

Manager: “Well, no, but you just gotta communicate with your coworkers and figure it out. While we’re at it, everyone in the deli seems miserable!”

Me: “Because we all are. The work conditions you just dealt with are the conditions we’ve been dealing with every day for months! We all tried our best to stay hopeful, but we’ve been warning you about the decreasing conditions this whole time, you’ve done little to nothing about it and now, as human beings, we’ve just reached our limit!”

Manager: “Well, if you’re going to be here, you’re going to act happier. The customers can’t see you all so miserable. If you don’t like that, then nobody is being forced to keep the job. The door’s always open for you all to leave.”

(On that note, I realized I wasn’t getting through to her. After going home that night, I thought long and hard on it and decided to accept her generous offer to leave. I gave my two week’s notice very shortly after and am currently much happier and less stressed. Unfortunately, most of my coworkers did not follow me out the door.)

Their Complaining Spree Has Hit A Bump

, , , , , | Right | June 23, 2017

(My colleague is seven months pregnant. She’s quite petite so it’s obvious that she’s carrying a child, and most of the customers she’s helped out have noticed and congratulated her. It’s currently summer and our store can get quite hot, so our boss has allowed her to sit on a stool behind the checkout and have a small fan on her counter. I am working at the counter next to her when a customer approaches her.)

Customer: “There’s a product on the very top shelf that I need you to get down for me.”

Colleague: “Of course, ma’am. [My Name] will be happy to find a ladder and help you out with that.

Customer: “What?! How dare you try and just palm me off onto somebody else! Why can’t you just do it yourself?!”

Colleague: *gesturing to her bump* “Well, as you can see I shouldn’t really be climbing up on ladders in my current condition.”

Customer: “You lazy cow; what’s that supposed to mean?”

Colleague: “I’m sorry, but I can’t get up on a ladder because I’m preg—”

Customer: “No, I don’t want to hear any more of your excuses. Clearly you think you’re in some sort of privileged position with your fan and stool behind the counter while your poor colleagues slave away in the heat. Go and find a ladder right now or I’ll call and complain to your manager.”

(Overhearing the entire conversation, I decide to step in.)

Me: “I’m sorry, ma’am, but my colleague has been trying to tell you that she’s obviously quite pregnant and for medical reasons cannot put herself in a position where she risks a fall.”

(The customer looks at Colleague’s bump, the light bulb clearly switching on in her head.)

Customer: “It’s not very high up! She’s still supposed to be helping me. She should go and fetch it!”

Me: “You wouldn’t want to be responsible for the death of an unborn child, would you? Now, if you show me what you need from the top shelf I’ll happily get it down for you.”

(The customer glared at me and started barking orders. At least she left my poor colleague alone after that.)

Several Ripped Holes In Your Story

, , , , , | Right | June 22, 2017

(I work at a retail store as a manager, closing one night. As we get to closing time I get a call over our headset that a sound is coming from the fitting rooms. Since this particular location is on the more sketchy side I immediately call my security personnel (male) and head back to the fitting room. The ladies fitting room is set up in a way that it is a lot bigger than what we actually use, so half of it is partitioned off. This is made apparent with a rope blocking the back half of it, and all stalls beyond that point have no curtains up to block people’s view. It is not uncommon for people to go to this back half for illegal reasons. I go back there with my fitting room associate. The security personnel stays at the entrance since there are still other women in the fitting room. As I get there I can hear one of our alarm tags going off from farther down where this ‘customer’ is ‘changing.’ We both know she’s in trouble but she tries to play it off.)

Customer: “It fell off so I threw it back there!”

(I go to pick it up and it obviously has been cut off as there is a chunk of jean fabric still between the alarm tag and the pin. Going back to her I notice the pants she’s wearing has a big hole in the side. She finally realizes she’s caught not only trying to steal from us but damaging our product.)

Me: “Please hand me all our merchandise including the one you damaged.”

Customer: *sheepishly* “Okay I’ll bring them out to you.”

Me: “Don’t worry. I will be right here.”

(I don’t move as I watch her change. She hands me the pants she was wearing with the hole, the shirt she was ‘trying on’ that has a chunk cut out of it, another two pairs of pants with holes, and another shirt with a chunk cut off. Bundled up in one of the shirts she pulls out the scissors she used and puts into her very empty giant bag. (Something shoplifters do is come in with giant empty bags and leave with them filled.) She also hands me the hard tags and alarm tags she’s cut off the items she handed me, and the other clothes she hadn’t gotten to yet. After she gets dressed I walk her out of the fitting room, past her over-filled shopping cart which has more than clothes. My security personnel walks with me as I walk her out of the store.)

Me: “I shouldn’t need to say this, but I’m going to anyway. Don’t come back.”

Customer: *apologizes over and over again and leaves*

(Thankfully she only ruined the five items, which we now can’t sell, but with those and the many other items she was trying to steal it came to above $500 in merchandise. Fast forward to a few weeks later. It’s a closing shift again, and a girl comes in that I immediately recognize as a friend of the one I kicked out of the store. We know she also steals from us but as we haven’t been able to catch her. We try to keep an eye on her but there’s so few of us versus how many people come into the store and it’s busy, so we lose track of her and she leaves. A few hours later, near closing time, police officers come into our store. Turns out this girl got caught stealing from the store next to us and they called the police on her. When going through her bags they saw a pair of pricey shoes that still have an alarm tag on them, and a price tag that says our store name, obviously not bought. They walk me out to their car where she is sitting, crying and apologizing, saying she’s never done this before (a lie).)

Customer: *saying through sobs* “I’m so sorry; this isn’t like me. I never steal!”

Me: *leaning down to better see and speak to her* “Do not come back into our store again.”

(I then went back inside and continued with my closing shift.)

You’ve Become The Figure Of THAT Customer

, , | Right | June 22, 2017

(I’m a young girl browsing the toy section of a retail store. I’m looking for a particular set of popular figurines. After 15 minutes, I still can’t seem to find them, so I approach one of the workers.)

Me: “Hi, where are the [Figurines]?”

Employee: “Um…” *snickering* “Right behind you!”

(I turn around and find half the store is dedicated to these figures, and they’re literally on every shelf. There’s also a massive light up sign with the figurine logo.)

Me: “Um… um… thanks!”

(I still wonder today how on earth I could have possibly missed them… I’m a regular to that store, and that exact employee always gestures to the figures with a smirk!)

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