Unfiltered Story #179097

, , , | Unfiltered | December 6, 2019

Customer: I have a question about something else.

Me: Yes?

Customer: I’m searching for ancestry.com.

Me: Er, the website?

Customer: I don’t know, someone told me you sell it here.

Me: No, that’s a website.

Customer: A what?

Me: A website. You use a computer to access it.

Customer: Oh, are you sure?

Needs An iTakeItBack  

, , , | Right | December 6, 2019

(I work at a popular game store where we have just recently begun taking in iDevices on trade. One day while I am working alone, this is the phone call I receive.)

Me: “Thank you for calling [Store]; this is [My Name]. How can I help you?”

Customer: “Yes, my son went in there a few days ago and traded in his iPhone. He had planned on using the money he got for it to get a new phone, but we decided we aren’t going to get one anymore.”

Me: “Okay?”

Customer: “Well, since we don’t want to get a new phone anymore, can we just get our old one back?”

Me: “Well… unfortunately, we can’t do that.”

Customer: “Can’t we just give you the money you gave us for it?”

Me: “Ma’am, there would be no way for me to do it. When we take an iDevice on trade-in, it automatically gets put as defective and we send it back to our warehouse to be restored and cleaned before we are even allowed to sell it. Even if your phone was still in our store, we wouldn’t be able to sell it back to you.”

Customer: *a bit irritated* “So, we’re just stuck, then? You can’t just void the transaction or something?”

Me: “Our systems won’t let us do that. If you guys would have changed your mind right away, or maybe even an hour later, we might have been able to help, but there’s nothing we can do about a transaction that happened two days ago.”

Customer: “This is ridiculous!”

Me: “Ma’am, when you traded the phone in, we had you sign a paper that told you basically once the phone was traded in it was no longer yours and that you were fine with losing all memory on it. Do you remember doing that?”

Customer: “Well… what if I told you the phone was technically my phone since the plan is under my name and he stole it from me and sold it?”

(I am highly confused since she has already informed me that they had traded in the phone in the thought of buying a new one, indicating her son didn’t actually steal it.)

Me: “Well, then, ma’am, you’ll have to file a police report against your son and when the police talk to us, then we can help you out with that.”

Customer: “Fine! I’ll just do that, then!” *click*

(We never heard from the police about that iPhone.)

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That Would Have Your Bank Account Tied Up

, , , , , | Working | December 5, 2019

I was working in a school uniform shop one summer and in the heat, we were all a bit drowsy; the fan had broken and we were about half an hour away from closing time. 

A lady, the mother of someone I knew, came into the store to buy two school ties for her daughter and was served by my colleague. 

About two minutes later, she walked back into the store with her receipt out, her daughter right behind her, and explained that she’d been charged for 21 ties rather than 2! Our shop has a reputation for being expensive, but I don’t know how she thought we were charging over £100 for two ties; the price should have been around £12!

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Will Not Vouch(er) For This Refund  

, , , , | Right | December 5, 2019

(The company I work for changed its refund policy back in May. We have made a point of informing every customer that purchases sale items that they now only have fourteen days to return and sale items can only be exchanged for another item or store credit. A customer comes to my till and gives me three things to return, along with the receipt.)

Me: “As one of these items is on sale, I can only exchange it or give you refund vouchers.” *item is £4*

Customer: “Why? I have my receipt; I want my money back.”

Me: “It’s company policy, as stated on your receipt.”

Customer: “But I didn’t buy them for me. I bought them for a woman I care for, so I need the money back. I don’t need to buy anything today.”

Me: “I can get you a manager? They will tell you the same thing.”

Customer: “Yes, this is ridiculous.”

(My manager tells her exactly what I tell her and she gets huffier.)

Customer: “I don’t understand why you can’t do it for me. You should be able to change the policy for things like this?”

Manager: “There is no point in having a policy if we don’t stick to it.”

Customer: “Fine.”

(My manager leaves and the customer decides to start again.)

Customer: “I don’t understand why you can’t just do this for me.”

Me: “As my manager said, it is store policy and I have no control over that.”

Customer: “Fine, I’ll take the vouchers even though they are no use to me. I was going to do lots of shopping here today, but I will never shop here again; this will lose you customers.”

Me: *in head* “You have just contradicted yourself completely, saying you have no use for the vouchers today but in the same breath saying you were going to purchase items today, whereupon you could have used them.”

(I finished the transaction with her going on and on — I think she thought if she did this I would give in and just do it for her — and she went off without a goodbye, let alone a thank-you! This is just one of many in the past few months. It can be such a joy working in retail… not!)

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The Only Thing Broken Is Her Parenting  

, , , , , , | Right | December 4, 2019

(I am on break when this happens but my manager tells me about this. She and a coworker are working in the backroom, organizing and labelling boxes. A child opens the door and throws a mug at them.)

Mother Of Child: “Did the mug break?”

Manager: “No, but—”

Mother Of Child: “Oh, good. We don’t have to pay for it, then. Come along, [Child].”

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