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Are They A Robot Or Stuck In A Script?

, , , , , , | Working | November 29, 2022

While browsing through social media, I was offered an advert for a product that I had been interested in. In said advertisement, there was a prize draw to win one of said products. I entered and, having not won, I was offered a coupon for £35 off their online store. Naturally, the coupon wasn’t available with other offers and sales.

I headed to the website, only to find that there were sales on every item, mostly for £20 or £25 off.

“That’s not an issue,” I thought. “I’ll remove the voucher code in the basket and apply my own, saving some more money.”

However, the pre-applied codes were locked in and impossible to remove. There was also no option to add your own code. So, on to the online support.

Chat Box: “Please leave your message here.”

Me: “Hi, I’ve received an online voucher code, but I can’t seem to remove the pre-applied ones to use my own.”

Five minutes later…

Advisor: “Hi, I’m [Advisor], your [Slogan] support. How can I help today?”

Me: “Hi, [Advisor].”

Advisor: “I’m so glad to hear you’re interested in our [product]! As per the FAQ, only one voucher code can be applied at a time. Feel free to keep the other code for later or give it to a friend or family.”

Me: “I appreciate that, but I can’t seem to remove the pre-applied codes that are on every product. I’d rather use my own code as it saves me a little more money.”

Advisor: “Please let me know if you have any other questions. I am always happy to help.”

Me: “For reference, my code is from the [Campaign] that you’re running. Or am I simply unable to use my code?”

Advisor: “I’m so glad to hear you’re interested in our [product]! As per the FAQ, only one voucher code can be applied at a time. Feel free to keep the other code for later, or give it to a friend or family.”

Advisor: “Please let me know if you have any other questions. I am always happy to help.”


Thanks, [Advisor].

Customer To The Rescue

, , , , , , | Right | November 28, 2022

I am waiting in line to make a return. My mother asked me to go as a favor on a Sunday, it is stupid busy, and this store is the last place I want to be. The place is swamped and understaffed, and tensions are high because people are waiting forever to get to a register.

There is a married couple in front of me with their baby in the shopping cart. The wife is doing the “I’m still shopping even though I’m on the returns line” dance.

The husband gets up to the cashier and wants to return something for which he has no receipt, demanding that the refund be put back on his credit card. Anyone who’s ever worked in retail (including me) knows that this is not how things work. The cashier, who looks to be about sixteen, is trying her best to politely explain to him the return policy, offering alternatives, etc. He wants nothing of it.

He then begins to berate her. He’s insulting her, calling her fat, stupid, and sloppy, and professing that she is insignificant because she is just a cashier girl. The poor thing starts to cry, and I snap. I roar behind him.

Me: “What the f*** is your problem?!”

He spins around and we have words. I don’t think he is used to anyone, let alone a stranger, calling him out for his behavior, but I let him have it. He is being a rude and inconsiderate jacka**; someone has to put him in his place.

He is so shocked he can’t even reply. Now management decides to step in (not their fault it took them this long; as I stated before, the place is swamped on the weekends), and they pull him to the side to do whatever it is they do.

I bring my stupid wicker chair to the same cashier, present my receipt, and ask for my return politely. As she’s typing, she glances up at me and whispers:

Cashier: “That was awesome! Thank you.”

Me: *Smiling* “I’ve been in your position and I would have wanted the same thing.”

I finish my transaction and start heading for the door. Now, security pulls up.

Security: “Hey, we’re supposed to escort you to the parking lot.”

Me: “No worries. I was already leaving.”

Now they’re trailing behind me.

Me: “What’s the problem, exactly?”

Security: “We’re told you threatened some customers, and we have to ask you not to come back.”

I could see that they were visibly disgusted with what they had to say to me. Pretty much everyone in the front of the store heard and/or saw what happened, but the wife said I threatened her husband/baby/pride… whatever. Anyway, I just laughed and went on home. Figured that was enough Karma for a few months.

Nickel-And-Diming Your Timing

, , , , , , | Working | November 28, 2022

I used to work in retail. At the time, I didn’t drive and had to depend on the bus system and cabs. They knew this when they hired me and said it was no problem.

Every time I was a couple of minutes late, I would make up the time at the end of the day. This became a problem for just one manager. When he wrote me up for being late after a glowing performance review, I quit.

It was worth it to see the shocked look on his smug face as he tried to backtrack out of the write-up.

Things Are Not Looking Up For Him

, , , , , , | Working | November 28, 2022

I’m helping to restock our items when our manager notices that we are short in the upstairs department, so [Coworker] takes a cart, stacks it up, and heads to the elevator. Going up is no problem. Coming back down, though, he gets stuck, and the elevator won’t open the doors. We have to wait two hours for the elevator service company to come over to see if they can get him out.

The first thing they ask when they get there is:

Service Staff: “Did you try pressing the ‘Open Doors’ button?”

My coworker is silent for a bit before the doors finally slide open and he’s standing there with a bright red face.

A little later, more of our group have shown up for work, and those that missed it are being told of the epic rescue, while [Coworker] is silently restocking and trying to ignore us.

When the story finally gets to the end, where all he had to do was press the button, he finally speaks up.

Coworker: “Come on, guys! You make it sound like I’m stupid!”

He then went to put an item on a lower rack, slammed his head on the upper rack, and fell flat on his back. This did not help his argument.

Quick-Change On The Draw

, , , , , | Right | November 28, 2022

Customer: “I want to return this shirt.”

She hands me the receipt, and I see that the shirt was purchased as part of a buy-one-get-one-free deal. My register automatically alerts me to this also.

Me: “I’m afraid that unless you’re returning both shirts, I won’t be able to process this refund.”

Customer: “What?! No! I am just returning the one I paid full price for!”

Me: “That’s not how it works; you need to—”

Customer: “Manager.”

A manager is called, and after the customer causes a scene, the manager allows her to return the shirt. (We work at a large corporation clothing store where, unfortunately, the customer is always right.)

She then goes into the store, buys BACK the shirt she just returned and buys a few more, and tries doing the same exact thing again!

She is paying with cash, and she keeps changing her mind every five minutes while I haven’t even completed the transaction, so I start getting really confused about how much money she owes.

Customer: “You gave me back the wrong change! You’re trying to scam me! I’m gonna get you fired for this!”

My manager walks up, looking really angry.

Manager: “Stop f****** with my employees or you will be escorted out by security.”

After she left, my manager explained to me what quick-changing is and how it’s not uncommon for some awful people to try and confuse cashiers with complicated transactions using cash as a way to rip off the store and get stuff for free.