Unfiltered Story #98668

, | Unfiltered | October 23, 2017

(I work for a propane company and the instalation techs always call before going to a customer’s house to make sure they are home so it is not a wasted trip this call takes place the day after we were supposed to install a tank but the customer’s number was disconnected)

Me: Thank you for calling *** this is *** how may I help you?

Customer: This is *** and I was supposed to have a tank installed yesterday but they never showed

Me: I apologize sir let me pull up your account to find out why. Well it appears we tried to call but the number was disconnected as you did not leave a different number to reach you on.

Customer: Well that is impossible because I’m talking to you on it now.

(we have called id and I can see the number he is calling from and it is no where near the one he gave us )

Me: Sir can you please verify your phone number again for me to make sure we did not enter it in incorrectly.
gives me the number we have on file

Me: Sir that does not match the number that your calling me on my called id states the number is *********

Customer: No no no I have had the same number for 20 years. You must have changed it.

Me: Sir I can not change your number my self I do not work for the phone company I have no control over that. Does anyone have access to the account maybe they changed it?

Customer: only my daughter but she would have told me if she did. You changed it somehow now change it back. This is b.s. that you can just change my phone number when you feel like it now no one can call me.

Me: Sir I assure you I had nothing to do with it.

Customer: Change it back now. I’m reporting you and your f****** company this is b.s.*click

The daughter calls in a few hours later and explains she had to change the number and her dad is senile. We reschedule the install but couldn’t do it because his house was not piped properly and he just had a grill bottle hooked directly to the stove.

It’s All In The Delivery (Cancellation)

, , , , | Right | October 23, 2017

(I work as a customer service manager at a furniture store. We do thousands of deliveries a day. As such, we have very strict rules that, while you can pick the day of the delivery, it must be a day where you can be home all day long. We call you the day before we come out and narrow it down to a window, but when the order is first created, all we can say is a time between 7:00 am and 7:00 pm. If you want to make any changes to the order or reschedule, you must call our corporate office by 10:00 am the day before the delivery. We generally call to give our customers their window around 1:00 pm the day before the delivery. So, if you want to reschedule, you must do so before you have the window. Once you have the window, it’s set and cannot be changed, and any attempt to do so will involve a hefty cancellation fee, because at this point the items are already loaded on the truck. This call takes place in the afternoon before a customer’s delivery.)

Customer: “I just was speaking to the person who was giving me my delivery window, and the time might hit some issues, as I will be gone to take my kids to school and will be gone around fifteen minutes. If the delivery guys arrive in that time and can just wait, that would be great.”

Me: “I can give them a note, and they will wait a few minutes, but if they have to wait too long they will be forced to leave for their next stop. They won’t be able to come back, and we will have to charge you a new delivery fee.”

Customer: “Uh, no. That’s not going to happen, because I’m telling you about this now. I was told I can change anything I want 24 hours before the delivery.”

(At this point I want to be an a** and point out that he doesn’t have 24 hours anymore, as his delivery is scheduled for the early morning, and it is currently the afternoon of the day before, but I decide not to nit-pick.)

Me: “Actually, sir, if you look at the delivery agreement given to you, it says that you must call before—”

Customer: “This is ridiculous! I was told I could change things if I wanted, and I only just now received the window! I can’t be there for the whole window!”

Me: “Yes, sir, but I can’t promise that my drivers will—”

Customer: “Cancel it!”

Me: “Sir? Are you saying you want me to cancel your order?”

Customer: “Yes! Cancel the whole thing!”

(I don’t play this game. When someone says they want to cancel and get a refund, I’m happy to oblige, even though this is a two-thousand-dollar order.)

Me: “Okay, sir. I can do that for you. You should see the money back on your account in three to five business days.”

Customer: “Good.”

Me: “Have a nice day.”

(I cancelled the ticket and refunded his credit card. His wife called back twenty minutes later and remade the ticket and was able to reschedule for Sunday. I really wish I could have heard their conversation when he had to tell her that he canceled their new bed and mattress.)

Dead For A Dollar

, , , , | Working | October 22, 2017

(The cashier is scanning my items, and picks up a decorative owl for Day of the Dead.)

Me: “That didn’t have a price tag and it was the only one there. So, if it is too much of a problem, don’t worry about it.”

(I’m worried about it, though. El Día de los Muertos is my favorite holiday and I’ve fallen in love with this owl. I don’t want to leave the store without one; even though it is a big box retailer, I’m not sure if other locations would have it.)

Cashier: “Did you get it from the front?”

Me: “No, it was in the back with the seasonal.”

Cashier: *thinks, taps a few buttons, types in $1* “Does a dollar sound good?”

Me: “It sounds very good. Thank you!”

Abstinence, The New Fragrance From The Makers Of Ignorance

, , , , , | Right | October 21, 2017

(My coworker who stocks pharmacy overnight overhears two young customers looking at condoms.)

Customer #1: “Hey, which condom do you recommend?”

Coworker: “The best kind of birth control is abstinence, but we don’t sell that here.”

Customer #1: “Abstinence? Yo, man, have you heard of that?

Customer #2: “No, I have no idea. How do you spell that?”

(My coworker told them how to spell it, and the customers said they would go home and search it. I pity today’s youth.)

Comes With A Puffy Instruction Manual

, , , | Right | October 20, 2017

Customer: “I received the pillows, but they did not come with instructions on how to use them. Please help!”

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