Candy Crushed Your Chances Of Leaving On Time

, , , , , | Right | December 10, 2017

(I work at a “luxury” brand candy store in a mall. We wait until mall security calls the mall closed or our register says it is closing time, whichever happens first. It’s still about five minutes until the store closes. I’m up front cleaning, waiting to shut the doors, while my manager is at the register counting out damaged product for the day; fresh goods need to be thrown out at the end of the day. A woman walks in and I greet her. She walks straight to the bulk candy counter by the register. Only employees can access it, as it opens behind the registers. My manager stops counting to help her.)

Customer: “I’d like a small box.”

Manager: *pulling out the box* “Sure! What would you like?”

(Bulk boxes can be rung up with one of two codes. The first code is a set price, the average price by weight of a box that size. The second code prompts us to weigh the box and put in the specific price. The company has guidelines about when each code should be used. During busy hours, we use the first code, but most of the time we use whichever code will most benefit the customer. The second code price always comes within $0.25 of the first code price.)

Customer: *takes a few minutes, but ultimately points out standard-sized pieces*

Manager: *closes box and walks straight to the register*

Customer: “Aren’t you going to weigh that?”

Manager: “A box this size is almost always $16.00 with the pieces you chose. I can definitely weigh it for you, and give you the price by weight if it’s cheaper.”

Customer: “I’d like that.”

Manager: *weighs box* “The display states it’s $15.75.”

Customer: “See? You would have overcharged me by $0.25.”

Manager: “Yes. I’m sorry, ma’am.”

(They continue the transaction with appropriate upselling, loyalty card, other corporate nonsense, etc. By this point I have heard security announce that the mall is closed. I’m done cleaning, so I straighten the shelves while waiting for the customer to leave so I can shut the doors.)

Manager: “Will that be all?”

Customer: “Now, I came in here last week and bought the same box. I’d like you to take $0.25 off for overcharging me last week, as well.”

Me: *internally* “Oh, dear God, no.”

Manager: “I’m sorry, but I can’t do that.”

Customer: “Why not? You didn’t weigh it last week, and I overpaid. You should refund me the difference.”

Manager: “While each piece is made to be uniform, sometimes they vary by weight. I could make another box like the one you just ordered and it could be $16.25. There’s no way for me to know how much the box you ordered last week might have weighed.”

Customer: “Well, I don’t think that’s very fair. You should always weigh it.”

Manager: “I understand, ma’am, but boxes like these usually weigh out to $16.00. You can always ask us to weigh the box when you come in, though. Is there anything else I can do for you?”

Customer: “Aren’t you going to lower the price to $15.50?”

Manager: “I’m sorry, but I can’t do that.”

Customer: “Why not?”

Manager: “Because I don’t have the box you ordered last week to weigh out for you.”

Customer: “But you overcharged me by $0.25 last week!”

Manager: “Without the box present, I can’t know that.”

Customer: “But it was the exact same thing I ordered tonight!”

Manager: “Two of the same pieces can vary by weight a bit. You might have been undercharged last week.”

Customer: “But that’s not fair! It’s just $0.25! Why can’t you just give me my $0.25?! I shop here all the time! You should give me the difference for last week, as well!”

Manager: “Do you have a receipt from your purchase?”

Customer: “No! I shouldn’t need one! I’m in here all the time! You should give me my money back for last week!”

Manager: “I’m sorry, but I can’t just lower the price for you.”

Customer: *starts walking out* “I will never come back here! You are going to lose a customer over $0.25!”

(The manager does not respond, and the customer walks out. I pick up my cleaning supplies and turn to close the door, but before I can close it, the customer storms back in and marches up to the counter. The manager and I look at each other.)

Manager: “Did you want to purchase this?” *holds up the box she ordered*

Customer: “I don’t think you’re being very fair! How can you keep overcharging people and not feel bad?! All I want is my $0.25 back from what you overcharged me last week!”

Manager: “I can’t process a refund without a receipt, and I can’t know how much the box you bought last week would have weighed.”

Customer: “This is no way to treat loyal customers! I buy things here all the time! I can’t believe that you’re willing to lose a customer over $0.25! It’s just $0.25!”

Manager: “I’m sorry, but there’s nothing I can do for you unless you want to buy this.” *holds up box again*

Customer: “Absolutely unbelievable! You won’t do anything to help me!”

Manager: “I’m sorry, but those are company rules.”

Customer: “I can’t believe this! It’s just $0.25! You should be willing to treat a loyal customer with respect. You should give me back the money you overcharged me! You’re just soldiers of the company!” *storms out*

Me: *runs to the front and closes the door* “Did she just call us ‘soldiers of the company’?”

Manager: *starts unpacking the box and putting pieces back* “Yeah.”

Me: “Are you Lieutenant [Manager] now, or what?”

Manager: “I guess so.”

(For the next week, we referred to everyone by military ranks, and made ridiculous weapon titles for the different products. The customer actually worked for a store nearby in the mall and quickly hurried past us every time she had a shift.)

Please Let The Door Hit You On The Way Out

, , , , , , | Right | December 10, 2017

(I’m a cashier. I am watching over the self-checks when one of them decides to act up while saying, “Please take your change,” to a customer. Thankfully, it dispenses the change and receipt like it should, but the customer is laughing.)

Self-Check Machine: “Please Ta-Please Ta-Please Ta-Please Ta-“

Me: “Sorry, but at least it gave you your change and receipt.”

Customer #1: *chuckling* “It’s all right. Besides, these things are more polite than some of the people in here.”

(I laugh as well while I open the machine top cover to reset it.)

Me: “That’s tru—”

(Just then, I hear another customer.)

Customer #2: “How much is this?!”

Me: “I’ll tell you in just a second.”

Customer #2:No! I asked you now! How much is this f****** thing?!”

Me: “Ma’am, I can’t tell you right this second. Let me get this closed.”

(As I’m standing back up fully and beginning to pull my hand back, [Customer #2] pushes down on the cover, SLAMMING my fingers in between it and the machine. For those who don’t know how that feels, it’s about the same as a car door, particularly as hard as she slammed it.)

Me: *flinging open the cover, biting my lips* “Mmmmmpphhh!”

(Seeing me open up the machine cover again, [Customer #2] huffs.)

Customer #2: “I f****** closed it for you; now you’re reopening it. Fine! I can take a f****** hint, but you will hear from your manager!”

(As she leaves, I close the machine again and head to the watch station, clenching my fingers and using a damp rag to ease the pain. However, I have no idea that [Customer #1] has seen everything until he speaks up.)

Customer #1: “You know what? I’m going to stay here. If a manager does come, I’ll let them know what happened.”

(Sure enough, one of my supervisors approaches, with [Customer #2], while I’m still massaging my fingers.)

Supervisor: “Did you ignore this customer?”

Me: “I was fixing a machine and I told her to wait a moment.”

([Customer #2] opens her mouth to speak but [Customer #1] beats her to it.)

Customer #1: “The machine I was at had frozen up, and he was trying to restart it when she came up asking for price while he still had his head inside of the top part. He politely told her it’d be a moment, and she proceeded to demand it be done at that moment. However, as he was getting ready to close the machine, she slammed the machine down on his fingers.”

(I held out my slightly red fingers to illustrate the point only to notice [Customer #2] turning red.)

Customer #1: “He kept it to himself about how bad it hurt while reopening the cover. That’s when she left.”

Supervisor: *looking at my fingers and then at [Customer #2] pointedly* “What happened?”

Customer #2: “Uh… Um…” *turns red and leaves in a hurry without anything*

It’s A Free “Country”

, , , | Right | December 9, 2017

(I work at a farm store, so naturally the piped-in music is country. I’m not a country fan in the least, but I tolerate it. I am working at the information desk when a female customer, I would guess in her 60s, approaches me.)

Me: “Hi there! How are you doing today? Anything I can help you find?”

Customer: “Hi! You know, I hate to be that person, but I just wanted to let you know I don’t agree with your choice of music for this store.”

Me: “Oh. Well, I’m sorry about that. We actually don’t get to pick the radio station. To be 100% forthcoming, it isn’t a station per se, but a satellite channel. It’s locked-in so we can’t change it.”

Customer: “Mmm… That’s very unfortunate. I wouldn’t think a family-oriented store would want to condone messages of drinking, adultery, drugs, and an anti-Christian lifestyle.”

Me: *rolling eyes internally* “I’m sorry the music offends you, ma’am. I wish there was something I could do about it.”

Customer: “Maybe there is something you can do. I’d like to speak to your manager.”

Me: “Actually, that would be me! I’m not the store manager, but I’m the manager on duty.”

Customer: *look of disappointment* “Oh, I see. When will the store manager be in?”

Me: “Here’s the thing, ma’am: the store manager doesn’t get to choose the music type, either. We have 60-plus stores all over the midwest, and all are tuned-in to country. I guess they figure since we’re a farm store, we should always have country music.”

Customer: “Are you serious? You have little children in your stores, and you’re playing songs about getting high on drugs, being drunk, drunk driving, and other reckless behavior!”

Me: “Again, I’m sorry, ma’am; there just isn’t anything I can do about it. I understand where you’re coming from, however. This type of music isn’t my favorite, either.”

Customer: *suddenly perking up and smiling* “Oh, really? You seem like a nice, clean-cut young man. What kind of music do you like?”

Me: *coming to the full realization of the corner I’ve painted myself into* “Oh! Me? Um… You see… I… uh… Death metal.”

Customer: “…”

I Got 299 Problems But My Manager Ain’t One

, , , , , , , | Working | December 9, 2017

(A customer brings a pair of shoes to the front with no price tag, so I use our store headset to ask one of my coworkers to check for it.)

Coworker: *via headset* “It’s $2.99.”

Me: “For a pair of shoes? That can’t be right. Let me get [Nice Manager].”

Coworker: “He’s on break, so it’s just [Manager I don’t like]. Maybe the shoes are on clearance. Look, all I know is that what our database says.”

Me: “Okay… If you say so. You’re sure?”

Coworker: “You know, it’s a little insulting you keep asking me if I’m sure. I have 20/20 vision, and I’m going to [Local University]. I’m pretty sure I know what I’m doing.”

Me: “Okay, okay, sorry.”

(I adjust the price, regardless of my doubts. When you do a price change you have the option of adding a note as to why you changed it that’ll show up on the store’s receipt but not the customer’s. I type in the whole story, including coworker’s name and price.)

Me: “Okay, so, it turns out it’s your lucky day. These shoes are $2.99. They must be on clearance or something!”

Customer: “REALLY? Wow, I’m shopping here all the time, now. What great deals!”

(The customer leaves and I go on doing sales. When the manager I like comes back from break, I show him the transaction I was iffy about.)

Manager: “[Coworker] told you that [Brand] shoes were $2.99 and you believed her. We just lost almost $50! You’ve been here for three months; you should know the price of basically everything in the store. [Coworker] has been here for almost a year; I find it hard to believe she said these shoes were $2.99. You know, being responsible means—”

Coworker: *on headset* “Oh, [My Name], I misread the label. The shoes are actually $29.99. My bad.”

Manager: “What?” *grabs my headset* “Who do you think you’re fooling, [Coworker]? They’re $45.99. Are you trying to get [My Name] in trouble?”

(My coworker got called into the manager’s office. She got written up and sent home early because the manager only wanted “people he could trust” working the floor.)

When You’re Completely At A Loss

, , , | Working | December 8, 2017

(I’ve had to ask my manager to get me some change. He takes a large number of notes from my drawer and heads down the back of the store. Later I ask him where the change is.)

Manager: “I gave it to you.”

Me: “No, you didn’t.”

Manager: “Yes, I did, I left on the keyboard while you were serving a customer before I went to lunch. Didn’t you put it in the register?” *The keyboard is in easy reach of customers.*

Me: “I didn’t even see it or know that you did that. I was with a customer further down the counter for ages. Anyone could have taken it without me even noticing it. Why would you leave it there?”

Manager: “So, YOU let someone steal it?”

Me: “I didn’t even know it was there.”

Manager: “I walked right past you and told you it was there, before I went to lunch. I am going to have to write you up for this, and it’s going to come out of your wages.”

Me: “I don’t even remember you walking past me. I want to look at the video footage.”

Manager: “Fine, but it will show exactly that I did leave on the register.”

(It did show exactly what he did; he left the office, then walked straight out the front door, bypassing the registers completely. He still swore that he left it on the register, and it was still my fault because I didn’t remind him before he left the store. The video clearly shows me with my back to him while dealing with a customer. He had no choice but to take the loss himself.)

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