Waiting For Them To Have A Half-Price Sale

, , , , , | | Right | May 10, 2019

I went into our local dollar store to get a few things. As I was browsing their gift wrap, a well-dressed man and woman walked past me. She was pushing a shopping cart loaded with stuff. She also wasn’t happy. She would stop to look at items, pick them up, turn them all over, and put them back down

And every time she did, she would look at the man with her and snap loudly at him, “Don’t they have anything cheaper?”

Poor man just looked embarrassed and ready to get out of there.

Really, lady? You’re in the dollar store. Everything is $1. How much cheaper do you want things to be?

Eye Don’t Understand What’s Happening Here

, , , , | Healthy | May 3, 2019

(I wear contacts, and I’ve had problems seeing when using my contacts for a while now. It has finally gotten to the point where I can’t stand it and go to the eye doctor to get my prescription checked. A student does the actual exam and finds my new prescription, and I can already tell a difference. She leaves and the actual doctor comes in.)

Doctor: *takes a look at the paperwork the student completed* “Well, it looks like your prescription stayed the same, so you can just order some more of the same contacts.”

Me: *shocked* “Really? I’ve been having double vision and I can’t focus my eyes at a close range very well.”

Doctor: “Nope, it’s the same. Are you sure you’re having problems?”

Me: “Yes, I’ve also been getting headaches from straining my eyes to focus.”

Doctor: *repeats the exam TWICE to find my eye prescription* “Well, I found the same thing she did, which is a slight decrease in prescription in your right eye. This is very unusual since eyesight doesn’t normally get better with time, so I think your prescription should stay the same.”

(We go back and forth a few times; I keep insisting that I need a change. It’s very unusual for me to advocate for myself this much, but I really can’t take the eye strain anymore so I KNOW I can’t stay with the same prescription. He finally agrees to let me try the lower prescription on a trial and come back in two weeks to see how I like it. The trial contacts have to be ordered by the receptionist, and I notice the doctor go around and point to the screen and tell her to “order these instead,” but I don’t think anything of it. I go back in a week when they come in. The receptionist hands me the trial contacts and I have a look at the prescription number.)

Me: *confused and irritated look on my face*

Receptionist: “Is something wrong? You look confused.”

Me: “These are supposed to be trial contacts for a new prescription. Why are they the same as my current contacts?”

Receptionist: *takes the contacts back, looks at her computer and back at the contacts, and starts getting flustered* “Um, I don’t know. Let me look at this…”

(She eventually got a different doctor in the practice to come to look at my file. The other doctor took one look at my file, immediately went to get me the correct contacts — which DIDN’T have to be ordered — and told me to come back and see her instead of the first doctor. At my appointment with her, she told me that my prescription should actually be even lower than the first doctor prescribed. The only conclusion I can come up with is that the first doctor didn’t believe me and was trying to trick me into staying with the same prescription, twice! [Doctor], why was it so hard for you to believe I couldn’t see?!)

Her Death Threats Are Going Down The Toilet

, , , , | Right | April 22, 2019

(I’m working the third shift at a gas station. You have to have a key to unlock our bathroom. Someone either stole the key or misplaced it yesterday, as it is nowhere to be found, and I’m informed of this when I clock in. My coworker, whose husband owns the restaurant attached to our station, gives me the key to the back door to use if I want to lock up and use the restroom at any point. I don’t use public bathrooms unless it’s a necessity, though, so it won’t really be necessary. So far, everyone I’ve explained the missing key to has been okay with it and made no complaints or arguments, until this fine young woman walks in close to the end of my shift.)

Customer: “Can I get the key to your bathroom?”

Me: “I’m sorry, ma’am, I haven’t been able to find it all night; someone either lost or misplaced it.”

Customer: “I just used it the other day. Why are you lying?”

(I’m kind of taken aback at this, as no one has been hostile about it.)

Me: “Yes. Apparently, it was lost some time today, and I don’t have a key until the manager comes in at six.”

Customer: “I’m calling corporate right now on your a**! I know you are lying, you racist [flurry of actual racist words and cursing]! They’ll know if your bathroom is actually locked and where your key is, and they’ll tell me!”

Me: *in overly-nice customer service tone* “Sure, you are welcome to do that, ma’am.”

Customer: “You are just plotting against me because I’m black and you don’t want me to use your white-privilege toilets! How do you use the bathrooms if you are here all night?!”

Me: “I don’t use public restrooms unless it’s an emergency, ma’am.”

Customer: “YOU ARE A LIAR! WHY ARE YOU LYING?! EVERYONE USES PUBLIC RESTROOMS, AND YOU CAN’T WORK HERE ALL NIGHT AND NOT USE THE BATHROOM!”

(She stood there for a good twenty minutes, tapping away on her phone, never making a call, and then she stormed around the store continuing to shout that she was calling corporate. She finally came up to the register to pay for her one item, still screaming at me that I was plotting against her, and on her way out she threw her trash on the floor, knocked over the trash can, and threatened to kill me. I informed my manager about it in the morning, who told me to just call the police if she tried to come in again. She also phoned the woman’s workplace and informed her boss of what had happened. She worked across the street — where they have a bathroom, by the way — and my boss is friends with her boss, it turns out. I knew her name and job because she had her uniform and name tag both on. You probably shouldn’t be making death threats while wearing those. I’m still not sure exactly why she thought corporate would know about one of the bathrooms, either, in the thousands of stores they own worldwide, or what they would do about it.)

Doing A Disservice To Customer Service, Part 5

, , , , , , | Working | April 15, 2019

(My husband retired from the military with twenty years of service in the military version of customer service for various functions last year. He currently is an operations manager for the contractor that provides housekeeping and food service for the local hospital. All told, he has over forty direct reports. He is shopping at a major general store type retailer before work one day. The store manager is the only one on duty and she refuses to check him out before she does anything else. My husband walks up to the counter and no one is there for several minutes.)

Husband: “Can I get some help here?”

Store Manager: “Just a minute!”

([Husband] patiently waits. Five minutes pass by and no one has come to the counter. He asks again, a little more forcefully.)

Store Manager: “Can’t you wait?!”

Husband: “No! I am going to be late for work!”

(The store manager then proceeds to come to the front of the store and goes into an office to count tills instead of servicing my husband.)

Husband: “This is poor customer service! What could be more important than servicing a paying customer?”

Store Manager: “What is wrong with you? Don’t you know how customer service works?!”

Husband: “Uh… yeah, I do! I spent twenty years in the military doing customer service for shipping and receiving, and I would never treat a customer the way you did to me!”

Store Manager: “But you didn’t supervise anyone!”

Husband: “I was a Master Sergeant in the Air Force. I sure as heck supervised people! At one time I had over sixty people under me. I am now the manager of over forty people who provide services at [Local Hospital]! If any of my employees treated someone the way you have done to me, I would fire them as soon as possible!”

Store Manager: *checks my husband out* “Why don’t you call corporate, then?”

Husband: “I’m not dealing with your attitude! Don’t expect any more business from my wife and me. I am also telling [Local Veterans Group] not to shop here because you are so disrespectful.”

Related:
Doing A Disservice To Customer Service, Part 4
Doing A Disservice To Customer Service, Part 3
Doing A Disservice To Customer Service, Part 2

Fret About The Wet

, , , , | Right | April 4, 2019

(It’s about 4:00 in the morning and I’ve just finished mopping the store so it’s clean for the next day to start. I have several of the bright yellow “Caution: Wet Floor” signs spread throughout the very small store, including right when you walk in the entrance. A lady comes in and sees me putting the mop and bucket to the side as she comes in and starts talking to me. She is standing directly next to one of the bright yellow signs.)

Customer: “Excuse me. The floor is wet.”

Me: “Yes, ma’am, it is; I just finished mopping.” *gestures to the mop and bucket I’m still pushing to the side*

Customer: “But the floor is wet. I thought you should know the floor is wet.”

Me: “Yes… I just finished mopping, ma’am. And that is why there are also wet floor signs up.”

Customer: “Well, you should do something about the floor being wet. At least warn people or put up signs.”

(I’m just baffled, and I think about pointing out the wet floor signs again, but I realize she isn’t listening to me, anyway, so I just smile and go back up to my register where I wait for her to check out.)

Customer: *upon leaving* “Make sure you put up some signs or cones about the floor or someone could sue your a**!”

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