Should’ve Kept Her Resume On Ice

, , , , , , | Working | May 20, 2020

I’m in the drive-thru and order an unsweetened iced tea with my food. After receiving my order, I pull forward and out of the way so I can add some non-sugar sweetener to my tea. As I’m about to drive off, I take my first sip. BLECH!

Apparently, they gave me sweet tea. Together with the added sweetener, it is undrinkable, so I park the car and go inside. I go up to the counter and get the attention of one of the employees. I recognize her as being relatively new, because the last time I was there — maybe a week ago, possibly more — she had another employee shadowing her at the register teaching her what to do.

I explain to her what happened and ask for a replacement. She takes my cup and looks confused. I also tell her she can just pour out the contents and use the same cup. Still with the puzzled look on her face, she finds the manager. After she speaks with him for a moment, he takes the cup and dumps the whole thing in the trash, says something back to her, and she proceeds to get me a replacement.

First, she gets a new cup, and then she heads to the iced tea dispenser… and realizes she has no ice in this new cup. She begins to look around. Again, she has a confused look on her face. She actually has to ask another employee where to get ice. 

How long do you need to be working at a fast food place before you should be expected to know where the lone ice dispenser behind the counter is located?

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Mmm, Viral Sandwich

, , , , , , , | Right | May 20, 2020

It’s lockdown time. My wife and I run out to our local market for some needed hunker-down supplies. This store sells pre-made deli sandwiches, and I decide to grab one for lunch as a morale-boosting treat, figuring the store’s normal sanitary procedures are good.

As I approach, I see two elderly women bent over the cooler where the sandwiches are sold. Stopping six feet away, I wait for them to move so that I can make my selection. Then I realize that they are squeezing every sandwich, discussing with each other which one is the freshest! They finally decided that one “will do” and move away.

Luckily, I have a sanitizing wipe with me. I eyeball the sandwich I want and wipe it down before taking it.

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You Can’t Put A Limit On Some People’s Kindness

, , , , , | Friendly | May 19, 2020

This isn’t a big thing, but it made my family and me smile.

With all of the health crisis stuff going around and the quarantine, people have been hoarding anything and everything. So, thanks to that, a lot of items have been limited.

When my mom and I went to get groceries earlier today, we were told that you could only get one bag of a “bread item” such as bagels. We usually get two as I like plain bagels and my sibling likes raisin ones.

So, not wanting to cause a fuss or make it so there won’t be enough bagels for someone else, we give it to the cashier to put back.

But the guy behind us, a cheery-looking man — as well as I can see with his mask on — with some gray hair says, “I’ll buy it for you, then.”

My mother immediately declines, thanking him profusely but saying there is no need. She had asked me if we really needed bagels when handing them to the cashier. I said we didn’t as we still had about three left. 

The guy persists and my mother explains that one of us likes the raisins and one of us likes the plain ones. 

After a bit more thanking and declining, we buy the rest of our groceries and get to our car to put them away in the back.

Then, randomly, the same guy pulls up in his car with the bagels! I am so surprised! For a while now, I have been reading about people doing these incredibly nice things for others but have not experienced it myself.

I have been feeling quite down during this trip to the grocery store because of the current situation our people are in.

When my mother asks the man why he bought the bagels for us, he says, “I couldn’t let this little girl—” I’m no longer a child but I’m only five feet tall. “—not have her bagels.”

After we thank him a couple more times, he drives off. 

It really gives me hope in these terrible times, and I hope that sharing this story here will inspire more acts like this in the future.

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Thanos Had One (1) Good Idea

, , , , , | Learning | May 19, 2020

I’m a ski instructor working for a ski school. This winter, we were hired as ski instructors for a high school ski trip. I was assigned the most advanced skiers, who consistently insisted on taking the hardest slopes and racing at high speeds.

During our lunch break on the first day, when we took off our jackets, I noticed that, apart from the mandatory helmet, one of the boys was wearing a full suit of armour underneath. It was a complete suit of hard plastic motocross armour, with a breastplate, shoulder armour, elbow and knee braces, gauntlets, shin guards, buttplate, calf armour, and a neck brace. It was also bright golden, as he once wore it as a Thanos cosplay.

We all laughed and mocked him over it, but he took it in good stride, lamenting that he didn’t bring his purple face paint or two Infinity Gauntlets and laughing off us calling him a coward, insisting that it was a worthwhile precaution. 

By the last day, after several crashes, everyone was sore and bruised. One of the guys even dislocated his shoulder after he tumbled down a slope. On the other hand, Thanos was completely unscathed, despite tumbling down a slope in a similar manner thrice — he was showing off — being rammed into by another skier, and even getting into a fistfight with a pair of very rude Americans.

That was the first time in my seven years of ski instructing that I ever heard or saw anyone do that, but given the amount of punishment he shrugged off, I’m starting to think he had a point.

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Mishandling And Manhandling

, , , , , | Working | May 18, 2020

At my work, we have what is called ‘80s Friday, which is when a local dementia charity arranges a gettogether on the last Friday of every month for their more elderly participants. They meet up in the supermarket next to us and do a big shop together for everyone.

This invariably leads to some of the group coming to our store, as well, which sells clothes. Due to the nature of dementia, these days can be a bit demanding, so naturally, those who are more sympathetic to the condition — such as me, with several members of my family currently suffering from Alzheimer’s — tend to work these days

A manager has recently died and his funeral is on the next ‘80s Friday. Because the rest of management wants to go to the funeral, human resources decides to bring in what we call a “jump starter,” which is essentially a manager from a smaller store who wants to get ahead of the process and trial working in a larger store like ours. The manager is made fully aware of the demand and she agrees to do it.

The day comes and I am working the closing shift. I step into the staff-only area to get ready and find the new manager crying and babbling about it being too difficult. As a supervisor, and feeling rather sympathetic to how difficult these days can be, I offer to cover the rest of her shift. It’s unconventional, but I have done it before. She leaves in good spirits and the rest of the day is largely uneventful.

When I come in for my next shift, I discover a complaint has been made by the charity lambasting the new manager for her treatment of one customer. It’s quite serious and is escalated to HR. The other staff fill me in that when a dementia sufferer accidentally spilled some orange juice, the manager threw a literal children’s tantrum — kicking and screaming on the floor — before physically pushing the customer out of the store.

We all think she is going to be fired but are shocked to find that HR actually takes her side and pretty much commends her for her actions, blaming the incident solely on the customer, saying she should have known drinks weren’t allowed in store, and outright banning her. They also appoint the manager as the new replacement for the one that died.

Half of us, including two managers, hand in our resignations in protest, and after the charity finds out, they decide to move their monthly event elsewhere, which reflects badly on us from the perspective of our supermarket neighbour. Rumours also spread and our reputation plummets, resulting in severely dropped performance over the next month.

It’s eventually agreed that the new manager might need a bit more time working where she originally was, and she agrees to leave us; we agree, as well, to withdraw our resignations if she leaves. We also get permission to work more closely with the charity after HR sends them a formal apology and compensation.

Everything is now more or less back to normal, except we have just recently learned that the new manager had actually only been working in retail for about a month before coming here. She was also admin staff who had never worked with customers, and her store was one of the smallest clearance stores in our cluster, employing about thirty people; we employ over two hundred. We have no idea why she thought she could suddenly step into a management role, or why HR believed in her. We all suspect something is amiss, or there is bias somewhere, as manhandling a customer has never been tolerated prior to her.

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