X Does Not Mark The Spot
About ten or so years ago, I went to a concert an hour away from me in Indianapolis. I decided to make a day of it, going to several museums and spots around the city. Each time I paid for parking in a garage for two or so hours before going to meander around the area.
Finally, I went to park close to the venue and paid for parking until the time it was free. In total, I probably paid $40-50 for parking throughout the day. I enjoyed the concert, but came back to a parking ticket on my car.
I think, “this is odd,” but I am tired and chalk it up to a mistake. I decided to take photos of my parking spot (both spots on either side were taken) and all the signage and head home for the evening, figuring I would sort it in the morning.
The next morning, I review the ticket, the photo of my spot, and my parking receipt.
The ticket did not line up with the spot my car was located in, and my receipt shows that I had valid parking at the time of the ticket. So, I submit an appeal, thinking this will be easy; it’s obvious that a mistake was made.
The appeal was denied.
The ticket was for the spot that was not paid for, ergo, it stood. I called the office, and the lady said they did not make a mistake as my receipt showed that I paid for spot X-1, and the ticket was for spot X.
I ask about the photo proof that my car was in spot X-1. She said, “Well, you could have moved the car”.
Note that the parking receipt included my license plate number and everything (think ParkMobile-like system). I noted that there were cars in spots on either side of me and that the entire street was full because of the concert.
Honestly, I don’t think they bothered to look at the photo. Even had that not been the case, I had proof that that license plate had a paid parking spot. No matter what, no dice.
I am feeling petty over this $25 parking ticket at this point. So, I called Visa and asked if I could retract the amount I paid for the time that I had parked, since it didn’t count.
I submitted all the evidence and documentation to Visa. Visa, in what was the greatest thing Visa has ever done in my opinion, they agreed that if my parking receipt and transaction number weren’t proof I had paid for parking, then clearly, I had paid for a service I did not receive. And they extended my initial request of cancelling the one transaction to include all the parking spots I had paid for through the system that day, valued at more than the parking ticket. Then they filed a formal complaint on my behalf with a letter explaining why they were refunding me.
I would not have been nearly as satisfied if I had not spent the entire day playing tourist in the city and racking up a large parking bill, all with the same vendor.
