He Screen Shot And Missed

, , , , , , | Right | February 19, 2021

I work in customer service helping customers via phone and email. A customer emails in about an error message on our site, but I’m not able to recreate the error.

I ask him to send in a screenshot of what he entered and the error message he received, so that I can see if there’s something he’s doing that I’m not. I never receive a reply from him and just assume that he figured out the issue and managed to place his order.

Fast forward to about a week later when I receive an envelope on my desk. Upon opening it, I find a physical print out of the man’s screen, showing the error.

I’ve since specified that people should email me the screenshot, not just send it to me.

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Art Is… Complicated

, , , , , , | Learning | February 17, 2021

I was a physics major, but there were still some general education courses that were required. Although a few had some useful information, most of them were worthless. I went to the first few classes, and if I found that they contained no useful information, I would not read the books or go to the lectures except when needed. One of these courses was called “Survey of the Arts.”

For my midterm essay, I argued that art movements typically have patterns opposing societal change, such as the “Romanticism” art movement standing against increasing industrialization and a decreasing sense of individual dignity.

For my final essay, I argued that art movements typically have patterns reflecting societal change, such as the “Realism” art movement being caused by increasing industrialization and a decreasing sense of individual dignity.

I got good grades on both.

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Allergic To Common Sense, Part 18

, , , , , | Right | February 16, 2021

My mother is allergic to rapeseed oil and paprika. When we eat out, she looks at the menu, picks something she doesn’t think will have paprika on it, and then, when she orders, tells the waiter she’s allergic to rapeseed oil.

We were eating out one evening and my mother ordered her food and mentioned her rapeseed oil allergy and all was fine. The food arrived and it was sprinkled all over with decorative paprika.

My mother threw a tantrum and started almost shouting at the waitress. I had to shout across the table to get her to stop laying into the poor waitress because she clearly didn’t realise that the waitress wasn’t a mind reader.

Her excuse? We go to the pub a lot so the chef should have known not to put paprika on it.

Now, whenever I go out with her, I make sure she mentions both allergies, just in case.

Related:
Allergic To Common Sense, Part 17
Allergic To Common Sense, Part 16
Allergic To Common Sense, Part 15
Allergic To Common Sense, Part 14
Allergic To Common Sense, Part 13

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It All Comes Down To The Wire

, , , , | Right | February 16, 2021

When customers order large dollar amounts from our store or website, they tend to wire the money directly to us. Wiring the money can take anywhere from one to five business days before it shows up in our system.

A customer calls us because she has a pending order of $45,000. She keeps asking us to release her order. After explaining that we can do nothing until the money arrives, she claims that she spoke to someone in sales who told her the order could be released on credit terms. This means she has thirty days to pay. This is something we only offer our corporate, education, or government customers.

My coworker, who believes the best in everyone, tries to track down every employee this customer could have spoken to about releasing her order. She spends maybe half an hour trying to figure out who told the customer her stuff would be released and overnighted. After finally giving up and asking another coworker to look into it, she tells me what’s been happening.

I am much more cynical and ask my coworker if she ever considered that the customer probably lied to her about speaking to anyone else. It has never even crossed my coworker’s mind!

Considering how no one in our company would tell her something that goes against every policy, especially on such a large dollar order, my coworker eventually begrudgingly admits that it is possible that the customer probably was hoping that if she claimed someone in another department told her we could ship her stuff, we would bend policy for her. 

When I reach out to the customer the next day to get the bank receipt for her wire transfer, she says she sent the wire two hours before her first phone call! There’s no way it would have shown up in our system in that time!

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Let Me Just Wipe This Surprised Look Off My Face

, , , , , | Working | February 16, 2021

My mother and I were taking a leisurely trip to Arizona as I, twice a year, fly to places I’ve never been to see a concert and then make a long weekend of it and tour the surrounding area. Someone often accompanies me for the adventure, and this time my mum met me at the airport, flying in from a different city.

As we inspected our rental car, I noted that the rear bumper was very loose on the left side and pointed it out to the agent. She shrugged and said it was fine, but I insisted she note it, which she did with a literal huff.

We spent most of our travels on the smaller roads, but there was a stretch where we had to drive on the Interstate. The speed limit was a blistering eighty miles an hour, which was the absolute fastest I, a city girl, was comfortable with, so I hugged the slow lane doing the posted speed, pickups and massive trucks passing me like I was standing still.

As I raced along at eighty miles an hour, I could see the left side of my bumper starting to give at that speed. Suddenly, the left side gave out with a cracking noise and I pulled over to find it hanging by the still-attached right clips, but that was it.

Fortunately, I could see a home improvement store at the exit just back from where we’d stopped. I backed up the fifty meters or so and exited, dragging my bumper with me, and went in to buy a roll of duct tape. I called the rental company asking permission to tape their car, and they were reluctant to give it, asking me to come and exchange the car, but there were no near rental spots, so they acquiesced and I taped that bad boy up.

Returning the car was a bit of an ordeal but I was glad I’d had them note my concern. Over and over, they asked about an accident or crash and I kept saying that it had just fallen off.

They had me fill out an incident report and I wrote, “Noted it looked like bumper would fall off. Bumper fell off,” and handed it back to the agent.

To his credit, he chuckled at the description of the incident and sent my mum and me off to catch our respective flights. I asked for, but never got, reimbursed for my duct tape purchase.

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