No Cream Or Sugar Is Sweetening This Guy’s Attitude

, , , , | Right | January 15, 2021

A man comes through the drive-thru and orders coffee and a sandwich. We’re not a place that makes the coffee how you want; we just put cream and sugar in the bag. He comes to the window to pay.

Me: “Do you need cream or sugar?”

Customer: “No, it’s fine by itself.”

About three minutes later, he comes into the store, angrily asking for a manager.

Manager: “How can I help you, sir?”

He shoves his coffee at her.

Customer: “What do you think is wrong with my coffee?!”

It looks like simple, plain black coffee.

Manager: “What do you think is wrong with it, sir?

Customer: “When I order coffee, I expect these idiots to make it exactly how I want it. This is black; I need my coffee with lots of sugar and cream! I want a refund! This is bulls***!”

My manager points over to the coffee stuff.

Manager: “Why don’t you go make it yourself, idiot?”

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Don’t Bank On Anything Useful

, , , | Working | January 14, 2021

My husband and I took some church youth on a trip a few years ago and the church debit card locked up because we had unknowingly broken some security rules. There was no way to unlock it right away, but it automatically unlocked the next day, and we understood the problem and could figure out how to work around it. There were some changes made to how the account worked right before this trip, and somehow, none of the four employees I spoke to in getting things sorted out in the week leading up to the trip — all of whom were informed that we needed things in order before leaving — thought to tell me the out-of-state rules were different than in-state.

Fast forward a few years. We are preparing for another trip with our church youth. I call the local branch of the bank about two months before our trip to get a list of rules so we know what to do and not to do so that we aren’t stuck using personal accounts halfway across the country. The teller is completely confused by my request for travel policies and looks up the person who regularly works with our church accounts. This person also has no idea what to do with my request and transfers me to someone in the corporate office.

I explain what I need again and how it was a problem in the past.

Bank Employee: “We don’t give those out. It increases the risk of fraud if people know the safeguards we have in place.”

Me: “So, you shut down people’s accounts for breaking rules, but you won’t tell them what the rules are so that they can follow them?”

Bank Employee: *Pauses* “Yes… we don’t even have a compiled list of all those policies.”

Me: “We can’t really work with that. I have parents who are trusting me to take care of their kids, and your policies are to refuse me the information necessary to do that.”

Bank Employee: “I will see what I can find out for you, but please do not make it public.”

This lady emailed me a few times after my phone call to let me know she was working on my request, which required speaking to multiple departments. I finally received a list of their safeguards about three weeks before we left. I printed one copy of the list before deleting the email, after thanking her. We did not have any problems with frozen accounts on that trip.

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Blind To Common Sense

, , , , , | Working | January 13, 2021

My husband and I live in an apartment with slat window blinds on all the windows. They’ve been driving me crazy because they are over a foot too long, and the landlord has said we can cut them if we want. I want to take scissors to them but my husband suggests a home improvement store might have a tool to just cut them all at once since they trim blinds all the time. He calls our local big box home improvement store and they tell us sure, no problem.

We go into the store, head over to the window blinds area, and find a worker in the store’s uniform apron. We describe what we want.

Worker: “I don’t know if we can do that.”

Then, he sits and stares at us.

Husband: “Um, well, I called earlier and the guy working this morning said you could—”

Worker: “I’ve only been working here for six months; there’s a lot I don’t know yet.”

He sits and stares at us again.

Me: “Could you ask someone?”

The worker gets up and calls over someone who turns out to be his supervisor. They have a very quick conversation about the material the blinds are made out of, how to cut them, etc. The supervisor turns to us with a smile.

Supervisor: “Sure, we can get that done real quick. [Worker], you know how to use the machine, right?”

Worker: “Yes. I didn’t know that we could do this.”

He then takes our blinds and starts walking over to the machine while the supervisor walks away. 

Worker: “So, what length do you want these cut to?”

Me: “We’d like them a foot shorter.”

The worker nods. He then lays the blinds on the work table, turns his back to us, and gets to work. After a few minutes, he hands me a stack of blinds and I’m shocked. They’re all cut at widely different lengths and have black marks anywhere from a half-inch to an inch above the cut mark. He sees the look on my face and immediately gets defensive.

Worker: “I’ve only been here for a few months.”

Husband: “What? But you said you could do this—”

Worker: *Louder* “I was doing you a favor; we wouldn’t normally trim blinds you didn’t buy here!”

Me: “Whoa, nobody told us that—”

Worker: *Now shouting* “You are supposed to tell me how long you want them to be! The machine can’t measure what you cut off; it cuts to length!”

Husband: “Why didn’t you tell us that?”

Me: “We could have measured them first and subtracted a foot or something! We don’t know how your machine works!”

Worker: *Still shouting* “I was doing you a favor!”

I spot the supervisor walking out of the back room and wave to catch his attention. He starts walking over but [Worker] speed-walks over to intercept him. I can hear shouts of, “They gave the wrong measurements,” and, “We aren’t supposed to do this.”

The supervisor looks at the stack of blinds and then looks at the employee.

Supervisor: “What did you do?”

Worker: “I measured a foot from the bottom and drew my cut line, and then I tried to guess the length to put into the machine to get it to cut to that length. I got close, see?”

And he holds up the stack of blinds. The difference between the shortest and longest ones is about three inches.

The supervisor looks at the worker for a long minute and then turns to us to ask what we want done; the best he can do is even them all out at this point.

Me: “Um, so… what did you use to mark the blinds?”

The worker takes a Sharpie out of his pocket.

Husband: *Starting to freak out a bit* “You drew on our white blinds with a black Sharpie?”

Worker: “Just on the back.”

Husband: “Both sides show when the blinds are open!”

The worker looks at the blinds, takes one, and squints at the Sharpie mark on it, sticks his finger in his mouth, takes it out, and starts rubbing the mark with his wet finger.

In the end, he had marked the blinds so unevenly and badly that some were shortened by well over a foot, which meant they were now too short to cover the window. And that’s how we ended up with some brand new blinds and an apology from a supervisor who seemed very, very tired.

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Travelling For Work Is Less Than Glamorous

, , , | Working | January 11, 2021

I’m working in a plant that’s about as middle-of-nowhere as you can possibly be in northern Italy. I’ve joined two of my colleagues, who have been working at the site for a week. They clock out for the day and go to the hotel, but I stay, alone, to complete the first part of the intervention. When I’m finally done, it’s raining in buckets, my period came unannounced, and I feel like crap.

Looking forward to a hot shower and dinner, I get to the hotel reception while still in my dirty overalls.

Me: “Good evening. I’m [My Name] from [Company]. There should be a single room booked in my name.”

Receptionist: “We have no rooms available.”

Me: “It’s okay. I have a reservation made in my name by [Company]…”

Receptionist: “Ma’am, there are no rooms available, at all, because there was a problem with the online booking site. I explained the same thing to your colleagues when they showed up last week.”

Me: “So where are my colleagues right now?”

Receptionist: “I helped them find accommodation to a different hotel, but even that is full right now. Frankly, I thought you and your company would solve the problem on your own.”

I start fuming.

Me: “No, because we were never informed of a problem, either by your hotel or my colleagues, and now I have nowhere to sleep through no fault of my own. I’m not familiar with the area and my phone has no reception. The sooner you find me a place within a reasonable distance, the sooner I’m out of your hair.”

She starts making phone calls. All the while, I’m standing in the reception, uncomfortable and cramping, because I don’t want to get their sofa dirty in any way. Finally…

Receptionist: “I’ve found a room. It’s a twenty-minute drive away but I have to tell you, it’s no place fit for a lady.”

Me: “Ma’am, this ‘lady’ spent the day rolling in dirt, expects to sleep rough in the back of a van, and fails to see how a motel can be any worse than that.”

The receptionist reluctantly gave me the address and I went. I soon found out why she’d say it was “no place fit for a lady.” It was an hourly motel!

It was, however, comfortable and clean, and despite the odd nocturnal noises, I stayed there for the rest of the gig. On the following day, I made sure to chew a new one to my colleagues, who did not see fit to alert me about the booking mishap or even inform the company that they were not staying where everyone thought they would, in an area where cell phone reception is iffy at best!

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Trying To Explain “Online” To Them Turns Them Offline

, , , , | Right | January 9, 2021

I always thought the online part of online shopping was self-explanatory, but I guess not. My store offers online grocery shopping. We never have and never will be able to process orders over the phone. The closest we come to phone orders is if you call us and add one or two things to your existing online order.

We have this one lady call us five or six times one day asking if we would do an online order over the phone. We always say no, but unfortunately, either one of my coworkers or a manager tells her we do take add-ons over the phone. She calls back, and I answer this time.

Customer: “So, you do orders over the phone.”

Me: “No, you have to go online and place your order. There is no way for us to process orders over the phone.”

Customer: “But someone I spoke with earlier said if I call in, you would do it over the phone if I had an existing order.”

Me: “No, that’s not—”

Customer: “So, I found an old order with only two things in it and placed that for tomorrow morning, so I want to give you my list now. Grab a pen, because it’s a lot.”

Me: “No, that’s not how it works. You have to go online if you want your order. We cannot shop orders over the phone.”

Customer: “But [Pizza Place] does it!”

Me: “They’re a totally different business with a different business model. They were around before the Internet became what it is now. They are set up to take phone orders; we are not. Our online shopping is closer to [Major Online Retailer #1] or [Major Online Retailer #2]. They can’t take phone orders, and neither can we. If you want us to shop your order, you have to go online.”

Customer: *Whining like a child* “But I don’t want to go online. That’s too much work.”

Me: “We also have an app and you can use that to place your order.”

Customer: “I don’t want to download another app.”

Me: “I understand, but we will not shop your order over the phone.”

Customer: “You won’t?”

Me: “No.”

Customer: “Is your store still open twenty-four hours?”

Me: “No, we recently changed our hours. The store opens at 5:00 am, but the earliest online pickup slot is 10:00 am.”

Customer: “I walk with a cane, and I can’t do my shopping unless I have one of those scooters, but they always seem to be in use. I either have to come in at five when no one else is there, or you can take my order over the phone.”

Me: “It is literally impossible for me to take your order over the phone. I’m sorry, but that’s the way our system is set up.”

Customer: “I guess I’ll come in at five, then, since you’re no help.”

Me: “Would you like me to cancel the two-piece order you placed?”

Customer: “No, just shop it, and I’ll come back for that.”

I texted the next day’s opener and gave them a heads-up about this lady. After I left, she called the store two or three more times to try and get us to shop her order over the phone. Someone must’ve gotten through to her, since this lady did come in sometime early the next morning, did her shopping, and then came back for her two items later. You placed a two-piece order! Just add stuff to your cart before you checkout!

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