Not Giving You A-Ten-tion

, , , , , | Learning | June 16, 2018

(It’s my senior year, the day after an awards ceremony for students in the top 10% academically for their year. I was invited to the ceremony, but given a different award even though I am in the top 10% of students. It’s not something I particularly care about, but I am curious as to how I didn’t qualify, so during lunch I stop by the registrar.)

Me: “Hi, I have a quick question about the board of trustees awards yesterday.”

Registrar: “Yes, what about it?”

Me: “So, I am in the top ten for the class of 2015, but I didn’t receive the award. I don’t really care all that much that I didn’t get it, but I guess I just wanted to know why I didn’t qualify?”

Registrar: “The trustee award is only for students in the top 10% for the year, not overall.”

Me: “Yeah, I get that, but here’s the thing: I’ve only gotten the award once before, and I just qualified for the top 10% overall this year. So. I don’t understand how I could be graduating top ten, but not be in the top 10% for this specific year.”

(The registrar starts getting irritated.)

Registrar: “Look, they just give me a list of names. It’s too late to change anything. You didn’t get the award.”

Me: “I know, and like I said, I’m really fine with that. But from a math standpoint, can’t you agree it doesn’t really make sense?”

Registrar: “I just have a list.”

Me: “But—”

Registrar: “I just have a list! You weren’t in the top ten, so you didn’t get the award. I have other students to talk to, so go back to class.”

(There were no other students waiting, but I decided to let this one go.)

They Need To Be Sharper With Safety Hazards

, , , , , , | Working | June 15, 2018

(I am looking at some small items on a lower shelf in a craft store, and am therefore leaned over pretty far to get a good look. Suddenly I feel a heavy, sharp blow of the back of my head. Slightly dazed, I look around and see a package has fallen from peg on the shelf above where I was looking. Picking it up, I see it’s a package of several dozen thin sheets of copper-meant for embossing projects; it’s heavy and with a sharp, small edge. I take the package to the front of the store and approach a cashier.)

Me: “Hi, um… This fell off the shelf and hit me in the head…I wanted to tell somebody that you need to hang them differently or something.”

Cashier: *looking at package skeptically* “You’re saying this fell on you?”

Me: “Well, yeah, I was leaning over looking at something. See? It has a hanging tag on it, but a little tag like that couldn’t hold all that weight. It’s ripped in half, see? It ripped off under its own weight and fell.”

Cashier: *blank stare*

Me: “I just think they shouldn’t be displayed like that. Someone could get hurt. I mean, I got hurt, but someone could get really hurt.”

Cashier: “Hey, team lead!”

(The team lead walks over:)

Team Lead: “Is there a problem, ma’am?”

(I repeat the story, holding the package and lightly tapping it on the counter to show that it is, in fact, heavy, sharp sheets of metal. Both the cashier and team lead step back.)

Team Lead: “Ma’am, I’ll get the manager, but you need to calm down!”

(Baffled, I stand there while the cashier glares at me and turns her register light off. There are no other lanes open, and a line is forming. The team lead comes back and stands with the cashier. Neither move to open another lane or ring up any customers. Thinking I’m in the way, I scoot a few steps back.)

Team Lead: “MA’AM! You need to wait here for the manager!”

Me: “Look, I was just trying to tell you guys that there’s a problem. How long do I need to wait?”

(The team lead stomps off and returns with a flushed-looking older man.)

Manager: “Ma’am, I’m sorry you’re upset, but…”

Me: “I’m not upset. I’m just trying to tell you guys you have a safety hazard in your store…” *I repeat the story*

Manager: “And you’re saying that this fell and hit you in the head?”

Me: “Yes.”

Manager: “Are you bleeding?”

Me: “No, just a sore spot…”

Manager: “Do you need me to call an ambulance?”

Me: “No…”

Manager: “Then I’m not sure what you want from me. I’m not giving you that for free.”

(He grabbed the package and stormed off, muttering about me “wasting his time.” Baffled and ticked off, I went about my day. I was in that store again a few weeks later and, of course, they hadn’t moved or changed how they displayed those copper sheets. But there were several on the floor, leaning against the shelves, with the same torn hanging tags as the one that hit me. Here’s hoping no one gets really hurt.)

It’s Not The Postman Going Postal Today

, , , , , | Working | June 15, 2018

(A fellow I used to know had a bit of a feud going on with some members of his family at one point. What they were doing was repeatedly going to the post office and redirecting his mail, which, of course, was illegal. When he went to the post office to fix it, they wouldn’t do anything to fix the problem and even allowed it to happen again. He was at his wits’ end, so I coached him on how to fix the problem with the post office. First, I coached him on the importance of only doing it when there were a lot of people in there — an audience if you will. Here is the process I gave him.)

Postal Worker: “Good morning, sir. How may I help you?”

Friend: “Good morning.” *drops phone book on counter and open to a random page* “This person, here: I want their mail redirected to—” *flips phone book to another random page* “—this address, here.” *flips to another page* “And this person, here—” *again flipping page* “I want it sent here.”

Postal Worker: *aghast* “SIR! I can’t allow you to redirect other people’s mail! It isn’t legal!”

Friend: *loudly* “Why not? You’ve let other people do it to me four times in the last month. I should be able to screw other people over, too!”

(Other people waiting in line started to murmur. The upshot was that the station master was called to the front, and his mail was set up requiring picture ID to be presented before his mail could be redirected, thereby ending the problem.)

Not Much Assurance About The Insurance, Part 11

, , , , , | Working | June 15, 2018

(I recently got a new car insurance policy, and a month later, my husband’s car insurance is also up for renewal. As we weren’t married when we renewed our car insurance last year, my husband tells me I should cancel my new insurance and go on his plan to save money, which I agree with. But now I am a little concerned, as I don’t know what the cancellation policy is for my insurance. I have a conversation with the company.)

Insurance Agent: “There is no cancellation fee, but there is a charge, based on how long you have been on the policy and [a few other factors].”

Me: “Okay, so could you tell me what the charge would be, then?”

Insurance Agent: “Unfortunately, I am not able to do that. Because you haven’t been with us for long, I would recommend that you wait to cancel until your renewal date.”

Me: “So, there is no way to tell how much I would pay to cancel?”

Insurance Agent: “I couldn’t tell you that until you cancelled. I understand this is a little confusing.”

Me: “Confusing?! This is aggravating and makes absolutely no sense at all!”

(Fed up, I said goodbye and called my husband to tell him about the conversation. He was very confused and encouraged me to call back to see if I could get a clearer answer with another agent, but I was at work and had already wasted enough time with the call. A very short time later, my husband called me back, and told me he called the insurance company himself, and they gave him an answer right away, saying that I would either be getting back or paying between $5 to $20. I was baffled. If this other agent didn’t know, she should have asked someone! I couldn’t believe she told my husband literally the exact opposite thing that I had been told. I am now on my husband’s plan and we are saving approximately $800 a year on insurance.)

Related:
Not Much Assurance About The Insurance, Part 10
Not Much Assurance About The Insurance, Part 9
Not Much Assurance About The Insurance, Part 8

Common Decency Has Logged Out

, , , , , , | Working | June 14, 2018

(Our small company hires a new tech guy who is kind of a jerk. He really likes to lean hard into the “everyone but people who work in IT are helpless and have stupid problems” stereotype and takes it beyond harmless teasing, even when the issue you have is legitimate and out of your control. He also tends to be very arrogant and condescending. One day I’m trying to update something in our database and keep getting an error. It’s something I’ve done a million times before, as outlined by the steps left behind from our previous tech guy who moved away, and the system isn’t giving me any information that I can use to troubleshoot besides the error. I call up our tech guy and give him the error I’m seeing, plus the steps to reproduce it, and everything I’ve tried.)

Tech: “Huh, that shouldn’t be possible. You probably aren’t logged in.”

Me: “I am definitely logged in. I couldn’t see the dashboard if I wasn’t.”

Tech: “You need to be putting these things in the assets folder.” *drags the word “assets” out long, as if speaking to a dog*

Me: “I just told you, I did. You can see them in there for yourself. I know the error it gives me when it can’t find them, and that’s not the code it threw. Did you try to replicate it?”

Tech: “We’ll do that later if necessary. For now, let’s just make sure everything you’re doing is on the up and up.”

(Frustrated, I walk him through everything that’s happening, again. He just keeps reiterating that I must have done something wrong, and I keep asking him to try and see if he gets the same error. When he loops back around to saying I must not be logged in, AGAIN, I hang up and go down to his office, make him move aside, and show him, right in front of him, what I’m doing and the error I’m getting. I have to tell him to pay attention multiple times because he keeps sighing in a put-upon way and fiddling with his phone.)

Me: “Okay. You just saw me do everything correctly, right in front of you, and I still got the error. What is happening?”

Tech: “I told you, you… Oh. Well, why aren’t you doing [completely different process than the one I’ve been following for years]?”

Me: *baffled* “Why would I? That’s not the way the system works.”

Tech: “It is now. I made some updates yesterday, so you need to do things that way from now on. I told you about this, hon.”

Me: “You absolutely did not, and please don’t call me ‘hon.'”

(While he initially insisted he did, when he pulled up his email to prove it, what he’d actually done was save the message as a draft instead of sending it. He never apologized for the confusion or his attitude. I found out from another coworker that he’d gone to complain to our boss about my “bad attitude.” My boss just laughed and said, “I’ve never heard her so much as raise her voice; what did you do?” Keep in mind I still HADN’T actually raised my voice to him at all. He quit a couple weeks later, saying he was looking for a company a little less “high maintenance,” right after he’d been reprimanded for coming in more than an hour late three days in a row. Can’t say we miss him, and the new guy we hired is absolutely fantastic.)

Page 1/6212345...Last
Next »