Fast Food Slowly Becoming A Joke

, , , , , , , | | Working | July 16, 2019

Having never been big on fast food, I have never been to a certain chain. My roommate is craving something from there and I have no plans, so I decide, why not try it?

The place is clean, with only one off-duty employee in the place and one car in the drive-thru. My roommate knows what she wants and instantly orders. While she does so, I read the menu and decide on something simple. As she steps to a side, I step forward… and the cashier walks off to start filling ice in the lobby. Okay, maybe he just doesn’t want it to melt all over the counter. Then, he takes the bucket back and starts going through his checklist of cleaning. I am still standing at the counter. No one is in the drive-thru now. The off-duty employee and my roommate are standing at the end of the counter waiting for food.

The manager walks up and the off-duty employee coughs and points toward me. The manager doesn’t take the hint, so he speaks up and says, “Hey, you have someone waiting to order.”

The manager yells for the cashier to come up from the back and starts my order. I ask for a #5 small combo, no mayo. I think this is a fairly simple order. I am wrong.

It takes four tries to get it entered right. I should just walk out, because the cashier does. My roommate has finished eating now. I still don’t even have a soda cup. I get handed a bag with cold fries. Nothing else.

I call the manager over. Thankfully, I have the receipt. He takes the cold fries. A few moments later, I have a burger: bun, burger, extra mayo, no cheese, no bacon — no anything but enough mayo to drown a rat. Those fries? They are even colder now. And the cup is still sitting somewhere under the counter. I look at it, look at the manager, and shake my head. He looks at the receipt and says, “Oh, I’ll fix it,” and takes the bun and starts scraping mayo off it into the trash.

My roommate is now laughing her head off. The off-duty employee is looking embarrassed and disgusted. I tell the manager not to bother, and to just refund it as I have lost my appetite. He says he will have to charge me for the soda, and my roomie, the off-duty employee, and I all ask him, “What soda? I never got a cup!” He assures me the charge has been reversed, no trouble.

The next day, on a whim, I check with the bank. Not only has he not refunded me, he has charged me a second time. I tell the bank to refuse payment as it is fraudulent. I find out the district manager’s name and number and explain what happened. He takes my name and info. I mail him a copy of the information from the bank and a copy of the receipt.

A week later, they have a “now hiring” sign up as we go past. Today, I received a handwritten note of apology and coupons for free meals, but I think I will give them to my roommate.

Don’t Baby Talk Me

, , , , | | Healthy | July 16, 2019

(I gave birth to twins several months ago and have since gone back to work. I am struggling a lot with anxiety, inability to focus, and lack of sleep, just having a really hard time in general. I’m not sure who to go to for help as I don’t seem to quite meet the criteria for postpartum depression or anxiety, so I make an appointment with my primary care doctor to see if she can help me figure out who to talk to.)

Me: “I’m just having a really hard time at work and at home, feeling like I’m falling behind at everything. I can’t focus on what I’m doing, and I’m anxious all the time. I just didn’t know who to talk to so I thought I might start with you. I’m really struggling right now.”

Doctor: “I’ll run some blood tests but… I mean, you did just have two babies.” *laughs* “So, I’m not really sure what you expected life to be like right now… Maybe consider finding a new job?”

(I never did get any help from her whatsoever. I am happy to say that my twins are a year old now and that difficult period has since passed.)

The Number Of Times This Happens…

, , , | | Right | July 16, 2019

(I work in a pay-producing third-party company. We have more than 3,000 different clients who count on us to calculate deductions and pay their employees the right net amounts. I work in the department that works with employees. I often receive calls like these, but this one was one of my best mic-drop moments.)

Caller: “I want to know why I pay more taxes this week.”

Me: “It would be my pleasure to verify. Can I have your company ID and your employee number?”

Caller: “I don’t have them. Can’t you look with my name?”

Me: “I am sorry, I can’t. Human error is too much of a risk factor and we don’t want to risk giving your information by mistake to someone who has the same name you do.”

Caller: “Just be careful and ask me something else.”

Me: “I can’t, I am sorry. I can’t even look by name. I need your company ID and with this, I can then add your employee number.”

(She is getting frustrated because she doesn’t want to call her employer for this information or look for a pay statement. She keeps repeating that she can give me other information such as her social security number, address, mother’s maiden name, etc., and she doesn’t want to understand that I CAN’T look any other way.)

Caller: *really sarcastic voice* “I don’t understand how a big company like yours, in this day and age, does not have a security code we can give you as we do with any other companies!”

Me: *in a sweet voice, even though I am starting to get really mad* “We do. We simply call it your company ID and employee number.”

Caller: “UGH!” *hangs up*

This Order Is Deceased

, , , , , | | Working | July 12, 2019

(I work in a funeral home so I deal with the flower shops pretty regularly. We are the only funeral home in town and there are only three flower shops, but we only have problems with this specific one, for some reason. That being said, it takes at most ten minutes to get from one side of town to the other, so, at most, it should take ten minutes to get from this flower shop to the funeral home if they manage to hit every single red light. According to my boss, this flower shop had called the day before asking when to bring the flowers over. It has ALWAYS been no later than an hour before. A coworker had answered and stressed that the flowers be at the funeral home no later than 9:30 for the service at 10:30, which my boss had heard her say. It is 9:45 and the flowers haven’t shown up. I give them a call.)

Employee: “[Flower Shop], this is [Employee].”

Me: “Hey, [Employee]! This is [My Name] with the funeral home. I was wondering when you would be here with the flowers for [Deceased]’s service?”

Employee: “Oh! They left about fifteen minutes ago, so they should be there in a few minutes.”

Me: “All righty, then. Thanks.”

(It seems weird that they were leaving at the time they had been told to bring the flowers, and that it is going to take them TWENTY MINUTES to get here. I let my boss know, since the family has started trickling in. She’s, of course, ticked. Thirty minutes later, however, the flowers still aren’t here. I go call them again since the service is starting in fifteen minutes and I need to let them know to take the flowers to the reception instead of the funeral home.)

Employee: “[Flower Shop].”

Me: “Hi, it’s me again with the funeral home. We still haven’t gotten the flowers yet for [Deceased]’s service.”

Employee: “What? We don’t have any flowers for any services this week. Haven’t gotten any requests.”

Me: “What? I just called you a half-hour ago and you said you were on your way.”

Employee: “Let me check.”

(I can hear the conversation in the background, saying there haven’t been any flower requests for that service.)

Employee: “Sorry, we don’t have any flowers for [Deceased].”

Me: “Okay, then. Thanks.”

(I went back and let my boss know. We are still all confused as to why the flower shop had called to ask about delivering flowers and told us they were on their way if they didn’t have anything for it.)

Not Too Early To Panic

, , , , , | | Working | July 4, 2019

(After working at my location for over three years, I have been diagnosed with an anxiety condition. I try not to have any problems at work, but this particular night, management has not been able to control employees and due to how busy it is, I am unable to catch up on the things I need to do. I am finally triggered into a full panic attack after a customer makes fun of the way I talk. I text my best friend and my mom, who says she’ll come to get me.)

Mom: *stands at the counter*

Manager: “Oh, Mrs. [Last Name], what can I get for you?”

Mom: *points to the back, where I am*

Me: *comes up from the back, shaking, visibly pale, and having been crying*

Manager: “Oh, my! [My Name], go home. Go home. Don’t worry about anything over here. GO HOME.” *turns on headset* “[Coworker #1], go cover the hole!”

(I go home and calm down. The next day, the general manager is the manager on duty. I go to talk to her about what happened the previous day to see if everything is all right. When I get there, the general manager is yelling at [Coworker #2].)

General Manager: “You should know better than to just up and leave early! You left us short-handed!”

Coworker #2: *sees me* “But she—” *points at me* “Left early yesterday!”

General Manager: *shakes her head* “[Coworker #2], [My Name] has a reputation for doing her work, unlike you. You need to grow up and stop blaming her for what you did. You left without a manager telling you that you could go.”

Coworker #2: *leaves*

Me: “Um, sorry about last night.”

General Manager: “Don’t worry about it. [Coworker #3] was coming in about an hour after you left, so he came in an hour early to cover you. We were fine until [Coworker #2] heard and decided to leave.”

(The entire shift, [Coworker #2] glared at me while other coworkers told me how they handled with their own anxiety attacks.)

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