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, , | Right | November 23, 2022

I used to work in a thrift store. There was one lady who always wanted nice hangers to go with her clothes. We didn’t buy hangers. We just kept the nicer ones of any hangers that we got donated, and that was how we had amassed all these nice plastic hangers — the kind with the metal top that swivels. If we had extra ones, we would sell them, but it was not policy to give them to customers because we literally needed them.

There was just one customer who used to cajole a previous volunteer into giving her hangers when she bought clothes. But that volunteer left, and when I was dealing with this woman, I refused to give her any of the hangers, and she was so mad.

I happened to be leaving about the time she was and walked past her car as she was putting stuff away.

Woman: “You know, it wouldn’t kill you to let me have a hanger.”

I just stopped, glared at her, and said:

Me: “If we gave everyone who wanted hangers the hangers, we wouldn’t have any and we’d have to spend money to replace them. Our goal is to raise money for our charity, not supply you with free hangers. Everyone wants ‘just one or two’.”

Of course, she wasn’t deterred from shopping there because we were also the cheapest thrift store in town and she knew it. She was just pissed because the lady that she used to talk into free things had left. Never ever make exceptions for customers. It always ends badly.

Good Friends Don’t Let Friends End Up On NAR

, , , , , | Right | November 15, 2022

I am leaving work just after closing. The store I work at is in a strip mall, and directly next to us is a chain thrift store location, which I know closes at the same time we do.

As I head to my car, I see a woman standing outside the doors to the thrift store holding a large flatscreen TV, which I assume she is either trying to donate (donations are around the back and there are signs everywhere) or return (this thrift store chain does not accept returns). However, this woman seems determined.

Standing about a dozen feet away next to a parked car is a second woman. She has the car door already opened and is calling over to [Woman #1], clearly trying to convince her to leave.

Woman #2: “Come on, they’re closed!”

Woman #1: “No, they’re not! I can see people moving around in there!”

Woman #2: “Girl, those are employees! They’re just cleaning and stuff. Let’s go!”

[Woman #1] tried to whip around, presumably to continue arguing with her friend, but the motion made the TV slip from her arms, causing its screen to shatter spectacularly as it hit the pavement face-down.

Both women just stood there and, not wanting to get caught staring, I got in my car and left. I do feel kind of bad for [Woman #1] that her TV broke, but I’ll never forget the exhausted, “Why are you like this?” tone with which [Woman #2] said, “Those are employees.”

It gave me strength to see that there are some customers out there who aren’t idiots and are willing to call out their friends for being idiots.

Well, With Ken, We All Kinda Knew

, , , , , | Right | October 25, 2022

I worked in a thrift store when I was in college. We would get donations of old Barbie and Ken dolls all the time. They were usually in rough shape and missing clothes, so we would throw them in a bin and charge fifty cents a doll.

Customer: “Excuse me! It’s p*rnographic to put the male and female dolls in the same bin naked like that!”

I separated them into separate bins at the request of my boss. The customer came in the next day and saw the Ken pile.

Customer: “Well, that’s no good! Now it just looks like gay p*rn!”

We’re Experiencing Secondhand Exhaustion

, , , , , | Right | CREDIT: GritsKingN797 | September 18, 2022

I work at a secondhand store. We offer folks a discount based on how often they show up. They can even sell things to us for some spending money.

I have dealt with this customer before. He was generally pleasant on my first encounter with him, yet I know of horror stories from my girlfriend (who also works here) and the rest of the staff.

The customer comes up to the register after having sold some things to us, and he also has things to purchase.

Customer: “So, how would I go about finishing out this frequent shopper card today?”

He holds up a card with two spots missing to get a discount on his whole purchase. It normally isn’t an issue to help folks along if they’re really chill with us or are spending a lot of money as is.

Me: “Well, sir, it’s usually one stamp per customer per visit, but we can see what we might be able to do here.”

He doesn’t give me his payout slip to scan. He gives me two books to scan and kind of has a grin on his face.

Customer: “So, it’s ‘usually’ just the one stamp per visit? What if I do it in multiple transactions?”

Me: “As I said, it’s typically one stamp per visit. However, let me see how much we have here.”

It’s a minimum of $20 for a transaction to receive a stamp.

I ring up his first items and they total out to $19.06. I notify him that we have not yet cleared that threshold.

Me: “All right, sir. We’re not quite there yet. Would you like me to scan one of these other things in to get us where we need to be on the first transaction?”

Customer: “Well, hold on. What do you mean?”

Me: “Sir, this total is ninety-four cents short of receiving a stamp. If we were to add in one of these other items, I could give you a stamp, and then I can give you your final stamp to apply the discount on the next transaction.”

He proceeds to produce a $1 bill and place it with his first two things.

Customer: “All right, that should get us to $20.”

This is where things start to really take a turn for the bizarre.

Me: “I would still need to scan something else to get us over the threshold, and I would need a source of payment to pay for the rest of the total.”

[Customer] still insists on pointing out the $1 bill as being what gets him over $20. I explain that he isn’t buying a $1 bill from me and that I still need to know how he’s going to finish the transaction.

We go on like this for almost two minutes until I decide it may be best to just call our manager up.

[Manager] is always amazing at what he does, and therefore, I know I can at least get out from under this mess and growing line. (Thankfully, I am the second of two cashiers here right now.)

As soon as [Manager] gets to the register, [Customer] decides to switch his approach. [Manager] requests that I void out his two other items and do his payout. Easy. That gets done. Then, we get back to the $19.06 dilemma. [Manager] gives me the okay to stamp the card for his transaction, which [Customer] pays for with his credit card.

Then, he places three more items onto the counter for his second transaction, which all total over $20.

Customer: “All right, so what about a second stamp?”

Manager: “Sorry, sir. It is one stamp per customer per visit.”

Customer: “So, I wouldn’t be able to get this finished out and apply the discount today?”

Manager: “I can give you a second card, but we won’t be able to finish that one.”

[Customer] proceeded to pay for his second transaction with his credit card and produced a third stack of four items that totalled $42 and likewise paid with his card

[Manager] ended up giving him a coupon to use on a later visit as a peace offering for any confusion. [Customer] thanked us both for our patience, and I got to escape from the register for a while.

My girlfriend thinks he might have been playing dumb to get one over on us. However, this guy always comes across as that kind of dude that wants you to do things his way. Even when he sells stuff, we can never seek him out. He always tells us to let him browse and he’ll come to find us when he’s ready. The way I describe him there makes him sound like some mastermind, but really, he comes across as out of touch.

That Lady Needs To Stuff It

, , , | Right | September 9, 2022

I am a “woman of size” volunteering as a greeter at my church’s thrift store. I am standing inside the glass front door in the middle of the storefront, which is basically a giant window. I am wearing a blue sweatshirt and blue jeans, which might explain what happened.

A woman comes in, sees me move to greet her, and is instantly startled. She says, and I quote:

Woman: “I saw you through the window, and I thought you were a stuffed figure.” 

Yes, she called me “stuffed” to my face. The diet starts tomorrow.