Sizing You Up For A Scam Discount

, , , , | Right | July 25, 2021

I work as a supervisor at a popular thrift store. We are allowed to adjust prices for valid reasons, i.e. damage that was unnoticed when priced or has occurred after the item made it on the floor, items that are obviously mispriced, etc.

Employee: “The lady wants to know if we can adjust the price for these boots.”

Me: “Did she give a reason why?”

Employee: “Uhm, they are a bit tight on her?”

Me: “Seriously?”

I look over the boots and the price to make sure they are accurately priced.

Me: “No, we can’t. They are priced correctly. Them not being her size isn’t really our problem.”

She ended up buying them anyway, so I guess they weren’t that tight!

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Mobility Issues Or Not, No Need To Be A Jerk

, , , | Right | July 23, 2021

I work in a thrift store.

Caller: “Do you have any pet beds?”

Me: “Unfortunately, we’re out, ma’am. But we do get them in pretty frequently.”

Caller: “Do you know any other places that might carry them?”

Me: “Well, there are [Store #2], [Store #3], and [Store #4] in town you could try.”

Caller: “Oh, good. Text me their numbers.”

Me: “Uh… pardon?”

Caller: “Their phone numbers, text them to me.”

Me: “I can’t do that, ma’am. I suggest you Google them on your phone.”

Caller: “Listen to me, young lady. I have limited mobility, so I need you to text me the numbers so I can call them without having to dial.”

Me: “Sorry, ma’am, no can do.”

Caller: “Why not?!”

Me: “Well, this is a landline.”

Caller: “Excuse me? It’s a what?!”

Me: *More clearly* “It’s a landline. It’s not capable of sending texts.”

Caller: *Angrily* “So, what am I supposed to do?! I have limited mobility! It is extremely difficult for me to Google things and dial them by hand!”

Me: “I’m sorry to hear that, ma’am, but there is literally no way I can text the number to you. Even if I were to Google the number on our computer, you’d still have to write them down or type them into your phone.”

Caller: “Fine. Then text me the information from your cell phone!”

Me: “Uh, no.”

Caller: “Why not?!”

Me: “Because my cell phone is in my locker and I am not comfortable giving out my personal number to a stranger.”

Caller: “This is terrible customer service!”

I am tired of her nonsense, so I take on a stern schoolteacher tone.

Me: “Be that as it may, you have two choices; either you look it up yourself, or I read it to you and you write it down. There are no other options.”

In the end, with a great deal of complaining, she eventually wrote the numbers down by hand after I did a quick Google search for her. While I am not in a position to judge whether or not her mobility really was that limited, I’m at a loss as to how this would make our phone magically capable of texting just to accommodate her.

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Dollar Thieves Are A Dime A Dozen

, , , | Right | July 19, 2021

I work in a thrift store where we take turns at the registers and then work on our departments. During one of my stints, my manager comes up to me and lets me know that a woman buying a specific pair of pants has “lost” the price tag, but the manager quoted her $6. A few minutes later, the woman shows up with an armful of clothes.

Customer: “Oh, and these pants are $1.”

Me: “Actually, ma’am, my manager told me that she quoted $6 for these pants.”

The woman pauses briefly and then tries again.

Customer: “Yes, but I just remembered that before I lost the price tag, there was a $1 clearance sticker on it.”

Me: “Ma’am, even if I believed you, the clearance sticker would still have to be attached to the pants in order for you to get them for that price.”

We use snap lock pin security loops to attach our price tags to the clothes, so while the price tags can be torn off, it prevents people from tag switching with clearance. If the clearance tag isn’t attached or is clearly tampered with, it will not be applied. 

The woman huffs.

Me: “Do you still want it?”

Customer: *Grumbling* “I guess.”

I ring her out and then let the manager know what she tried.

Manager: *Laughing scornfully* “I figured she would try that. And that’s why I told you what the price was.”

Some people.

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Someone Closed On That Deal, And It Wasn’t The Scammer

, , , | Right | CREDIT: Mrs0Murder | July 3, 2021

I work at a thrift store. I am coming back from my last break maybe an hour before close. On the way back to the registers, a woman stares me down.

Customer: “Are you good at multiplication? I’d like to know how much forty-three pairs of jeans will cost.”

I’m not exactly working here because of my skill with math.

Me: “I’m not sure.”

Customer: “I really want to know. Can you go find out, please?”

I go up to the registers, and the assistant manager is pulling one of the other cashiers to go home. I tell them what just occurred, and they say they’ll tell her on the way back, and that it came out to be about $300.

Closing time rolls around and the last few customers get rung out, but I haven’t seen the customer in the last hour. I figure she’s either still shopping, despite the warnings of closing for the past thirty minutes, or she left, either with the cart or without.

On a whim, I go take a look-see. I spy a lone cart full of clothes and grab it. On the way back, who do I see but the woman from before, now in the suitcase area, pulling clothes off their hangers. Hmm…

I go back and tell the assistant manager, who gives another warning over the intercom that the store is closed, but then just decides, “Screw it,” and goes to get her. I hear them talking but can’t make out what they’re saying. Then the assistant manager comes around the corner with the biggest suitcase we have and puts it on the floor, open. It’s about half full of clothes. The lady comes with her cart, her cart brimming — the cart I grabbed was also hers — and talking about how she’s treating herself with her stimulus check. Between the assistant manager scanning and me bagging, it still takes about twenty minutes to get through it all. All in all, her total comes to $899.

The lady puts her card in and it’s declined. She tries again two or three more times, all declined.

Customer: “I need to go out to my car to get my purse.”

She leaves.

Assistant Manager: “We’ll wait a few minutes and then lock the doors. Some of the customers that came through just a bit ago pointed that lady out, as well as another person, and said they heard them having a conversation about stealing. The lady we just served was bragging about having $300 worth of jeans. When I found her with the suitcase, she was stuffing it, but she told me she was just ‘counting it for us.’”

After a few minutes pass, the assistant manager assumes the customer is gone for good and goes out to grab carts. There’s no car out there, but the lady comes around from down an alley.

Customer: “My sister must have taken my purse to the casinos! Can you split the clothes for me and I’ll pay for half of it now?”

Assistant Manager: “It’s thirty minutes past close now. No, that’s not happening. You can come back tomorrow by [time] or we’ll have to put it all back.”

Surprise, surprise, guess who never showed?

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No Skirting Around These Prices

, , , | Right | CREDIT: ANONYMOUS BY REQUEST | June 28, 2021

I used to work in a little thrift store. Mostly we had very low prices, especially for clothing; we were lower than any of the other thrift stores in town. This was simply because we got so much clothing donated and had so little space to put it that it was more profitable to sell it inexpensively as quickly as possible. We set one price for each type of clothing — for example, all T-shirts were a dollar — so we didn’t have to spend money or time tagging them.

This brings us to the lady with the two-dollar skirt. I was putting out clothes on the racks, aiming for our usual level of minimally disorganized, when this lady held up a long skirt to show me.

Me: “That’s very nice!”

Customer: “Well, I was just thinking about getting it because I have a pillow I want to recover, and if I went to a fabric store, this much fabric of this quality would probably cost me $18.”

Me: “That’s quite clever! It’s lucky you found a skirt you like that has enough fabric!”

But I didn’t think much of it and continued putting out the rest of the clothes I had.

About ten minutes later, the cashier asked me if I would watch the desk for a couple of minutes while she went to the bathroom, so I happened to be sitting there when the lady with the skirt walked up and set it down.

Customer: “I was wondering if there’s any flexibility on the price? Because I’m just going to use the fabric and it seems like a lot to just use some of the fabric.”

At first, I thought she was joking, and then I realize she really didn’t recognize me as the person she had just spoken to and was quite serious. I just laughed.

Me: “Really? You just told me that this was at least $18 worth of fabric and what a great buy it was.”

There was a moment of stunned silence as she actually looked at me and realized that I was the same person, and then a rather defeated, “Oh…”

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