Sofa, So Bad, Part 2

, , , | Right | November 16, 2020

Customer: “Hi. I was interested in a couch, but I can’t take it home right away. Can I pick it up later today?”

Coworker: “Sure. Just bring us the price tag off of it, and we’ll ring you up. Then we can put a sold sign on it so that nobody else tries to buy it out from under you.”

Customer: “Oh, so I have to pay for it first, and then I can put a sold sign on it?”

Me: “…”

Coworker: “Uh, yes.”

Sofa, So Bad

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Leaving A Paper-Fail, Part 2

, , , , | Right | October 17, 2020

I work in a secondhand store. A customer comes to my till to cash out with two packages of lined paper.

Customer: “I think I should get a discount on this paper since it’s past its expiration date.”

I’m very confused, since I have never seen an expiration date on paper before, and I start looking for a date on the paper. After a couple of seconds, I realize what she’s talking about.

Me: “Ma’am, that’s not the expiration date of the paper; it’s the expiration date of the coupon. Paper doesn’t have an expiration date.”

Customer: “Well, I can’t use the coupon that comes with it so I should get a discount.”

Me: “I’m sorry, ma’am, but it’s already at its lowest possible price.”

It’s $0.99.

Customer: “Fine, but I don’t think that’s fair!”

Leaving A Paper-Fail

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Big Shoes, Big Heart

, , , , , | Working | October 15, 2020

Our thrift store gets a new person to handle the shoes and purses department. She seems to be settling in well and she proves to be a good worker. It’s fairly common for people in one department to price things for someone in another. One day, several months in, the new person gives a half-yell in frustration.

New Coworker: “Oh, this is bulls***!”

Me: “What’s up, [New Coworker]?”

New Coworker: “Oh, [Coworker] asked me to keep an eye out for high heels for him. Do you have any idea how much that sucks?”

[Coworker] likes to crossdress and do shows.

Me: *Cautiously and a little worried* “Sucks?”

New Coworker: “Yeah, he needs a size ten. The biggest heel size I’ve ever found is a nine, and even that’s turning out to be really rare. I just can’t find any in his size! I found plenty of cute purses for him but no heels!”

Me: *Relieved* “Oh, well, don’t stress about it too much. He probably figured it would be nearly impossible to find them in his size. They probably have to be specially ordered in the store, so it’s not likely they’d be donated often. Just keeping an eye out is a big help.”

A few days later, I saw [New Coworker] with a small tub of priced purses showing them off to [Coworker]. He was overjoyed to go through them and make his choices for his next show.

I think management picked a good one for the team.

This story is part of our Feel Good roundup for October 2020!

Read the next Feel Good roundup story!

Read the Feel Good roundup for October 2020!

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Totally Useless Humor

, , | Right | September 11, 2020

I work in a secondhand/thrift store. I’m approached by a teenage girl.

Teenager: “You work here? Come with me.” 

I don’t even get the chance to say a word before she walks past me and leads me to the furniture aisle, where her mother is waiting with a lamp in her hand.

Me: “You had a question, ma’am?”

Mother: “Yes. I want to buy this lamp along with this side table over here, but the lamp is a bit wobbly, see?”

She shakes the lamp hood which wobbles a teeny bit.

Mother: “I want a discount! Can I pay [price] for the set?”

Me: “Well, as it is a store with used and secondhand products, there can be slight imperfections. And since we already are giving you the lowest price possible, I think, we usually don’t do a lot of discounting. But I’m not the one doing the pricing on these things. You can ask my more qualified coworkers by the counter—”

The mother cuts me off and talks to her daughter.

Mother: “Honey, you dragged the wrong one here!”

Teenager: “So you are completely useless!”

They both smile as if it’s a joke. I don’t think calling someone ”useless” is a joke.

Me: “Or I could walk to the back storage and ask my supervisor. Just a second.”

I walk to the back, which is closer for me to walk to than the front counter, anyway, and go to my supervisor. I am glad I don’t have to deal with them anymore.

Me: “[Supervisor], can you go help these ladies there with a question about a lamp and a table?”

She goes out to help them while I resume my usual work in the storage. My supervisor comes back and seems pleased. 

Me: “Did you give them the discount?”

Supervisor: “Oh, yes! They were so polite about it, I thought, ‘Why not?’” 

Me: “Well, at least I’m glad they treated you politely. When I couldn’t provide them the answer they wanted, the girl called me ‘useless.’”

Supervisor: *Eyes narrowing* “They did? Oh, my… Now I regret that discount.”

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Behaving Antisocial About Being Social

, , , | Right | September 9, 2020

Our registers are spaced along a counter, rather than at individual kiosks. A customer is at the register next to mine, chattering to my supervisor about what she’s going to do with her craft purchase. I’m not paying attention, partly because I’m not interested, but mostly because another customer has come to the tills.

I greet the next customer and start ringing them up. We’re a little way down the counter and I’m not talking loudly enough to drown her out, but apparently, the customer takes offense.

Customer #1: “Excuse me? Excuse me! HEY!”

She reaches over and raps my register monitor sharply.

Customer #1: “Are you listening to me?!”

Me: “I’m sorry, ma’am, but no. I was helping another customer.”

Customer #1: “Well, you need to remember your manners! Close your mouth and open your ears, because I’m talking and you’re supposed to be listening! I was saying that I’m going to—”

Me: “Ma’am, I have a customer to help. I cannot socialize.”

Customer #1: “You’re being very rude! I learned in elementary school that when one person talks, you’re supposed to listen!”

Customer #2: “And I learned in elementary school that when you’re at work, you do your job and don’t stand around socializing. Leave the poor cashier alone.”

Customer #1: “You stay out of this!”

The supervisor, who initially kind of froze up, speaks up.

Supervisor: “Ma’am, you were talking to me. My employee was not part of our conversation, so she was not required to listen. Now, here is your change, and you’re going to need to leave, as we have other customers to assist.”

[Customer #1] huffed but stormed off. She didn’t send in a complaint, as far as I know.

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