I was working in a betting shop during the 2014 Football World Cup.
We had this one really awful customer; always wildly inappropriate, asking what colour my underwear was, did I need someone to keep me warm tonight, etc. I couldn’t do anything as the higher-ups wanted to squeeze money from him.
Anyway, the night before the final match, he comes in and tells me:
Customer: “I wanna bet on Germany to win.”
Me: “As it’s the night before the final, you can’t have a broad bet like that anymore. You have to choose between a ninety-minute win or winning in extra time, on penalties, etc.”
I showed him the odds for all of the different bets, and he ended up choosing the ninety-minute win. I put the bet through for him, and off he went into the night to be creepy somewhere else.
The match plays out, and of course, Germany wins in extra time. The next day, he comes in grinning from ear to ear.
Customer: “I’m a winner!”
Oh boy.
Me: “No. You bet that they’d win before ninety minutes, and they didn’t.”
The guy immediately flies into a rage.
Customer: “You money-grabbing sl*t! You’re just jealous of my riches! Pay me out, or I’ll call the police!”
Me: “Leave the store or I’ll call them myself.”
I admit I was surprised when he complied and left.
A few days later, I came back from my lunch break to see him ranting at my cashier.
Me: “What’s the problem?”
He throws me his bet slip for the World Cup, only now he’s written ‘extra time’ on it in pen and is trying to get my less experienced staff member to pay him out.
Me: “We scan bets; the computer takes an image of it. Obviously, this slip has been altered as it doesn’t match what’s on the screen.”
I even turned the computer to show him.
Me: “Tampering with the ticket counts as fraud.”
Again, he leaves, spouting nonsense about how women shouldn’t be working in betting shops.
Next week, I get told I have to go to a meeting as I’ve had a complaint filed against me by a customer. The day of the meeting rolls around, and I’m greeted by my area manager, security director, and CREEPY DUDE.
He had phoned the customer line and said I’d refused to pay his bet and taken the money for myself. We ended up bringing up the CCTV of the night he originally placed the bet, complete with audio, to prove without a shadow of doubt that he was in the wrong.
He still won’t accept this and starts screaming that we’re all thieves, we faked the video, and threatens to get a lawyer. The security director escorts him off the premises, and he is banned from all of our chains indefinitely.
If his bet had won, it would have been a whopping £55. Yeah, so jealous of his riches…