A nice (or so I thought) little old Russian woman who didn’t speak English very well came in one slow evening and ordered a foot-long tuna sandwich. I scooped the four scoops of tuna onto the bread, and that just set her off.
Customer: “More tuna! More!”
I knew this was going to be an ordeal, so I put a couple more scoops on. She still wasn’t happy. Before we got to the veggies, there were eight heaping scoops of tuna on that thing. Of course, she LOADED it with veggies.
Then, we got to the cash register.
Me: “That’s $6.70.”
I thought she was going to faint.
Customer: “I not pay that!”
I gave her the senior discount: 5%. Still not happy.
I gave her another discount: 10%. Still not happy.
I pushed for a related coupon discount just to get her out of the store: 25%
She straightened up, started swearing at me in Russian, told me what she thought of me and my place of business, and stormed out the door.
Guess who had a hefty tuna sub on their lunch break?