Using Her Inside Voice

, , , , | Working | November 20, 2017

(This sandwich shop has a system where you pay extra to eat inside because there is limited seating. This is a particularly busy day, but it’s cold outside and there is a free seat, so my friend and I decide to sit inside and pay extra. Both of us are ordering sandwiches which need to be heated up before serving. We also buy a small cake and a bottled drink.)

Employee: *as she hands me my drink and change* “I’ll give you the cake in a takeaway bag just because we’re out of trays, but I’ll bring your hot sandwiches over in a second, okay?”

Me: “Yes, that’s fine.”

(We go away and sit down to wait for our food and think no more of it. We haven’t started eating the cake at this point. Two minutes later another employee, possibly the manager, storms over to us with a face like thunder.)

Manager: “Did you two girls pay to sit inside? This is a busy restaurant, you know!”

Me: “Yes, we did. We’re waiting for our hot food.”

Manager: “Are you sure about that? You don’t want to tell me anything else?”

Me: “No. We paid to sit inside.”

Manager: “I don’t believe you. You have a takeaway bag. Why would you have that if you paid to sit in?”

Me: “Yes, I have a takeaway bag, but I haven’t started eating it yet. We paid to sit inside, and the girl behind the counter gave us our cake in a takeaway bag because you were out of trays.”

Manager:Why haven’t you eaten it?! You’re taking up space!”

Me: “Because, as I explained, we are waiting for our hot food to be brought over.”

Manager: “You say that, young lady, but I don’t believe you! I’ll be watching you girls, watching you very carefully!”

(She then leaves, and my friend and I continue to wait for our food. A few minutes later the original employee who served us returns with our sandwiches.)

Server: “I’m so sorry.”

Me: “Bad day?”

Server: “I wish. She’s like that every day.”

(I understand if it’s particularly busy and you’re not sure if someone has paid, but the way she confronted us about it was totally aggressive and unnecessary!)

Open Your Throat

, , , | Right | November 17, 2017

(I’m a 16-year-old girl working the closing shift at my restaurant, and it’s about half an hour to closing. We’re pretty much done and I’m walking back from the front of the store when I see a large man standing outside in the dark. While I’m watching, he points at me, and then makes a threatening motion over his throat with the same finger. Terrified, I shrug at him, hurry to the back room, and start to tell my coworker, when the bell rings.)

Coworker: “[My Name], can you get that?”

Me: *still scared* “Sure.”

(I go out and it’s the man from outside. At this point, I’m scared that I’m actually in danger, and trying to get my coworker’s attention just in case something happens, when the customer speaks up with a heavy accent.)

Customer: “You are open?”

Me: “Yes, what can I get for you?”

Customer: *smiling and doing the throat-cutting motion again* “When I do this, it means, ‘Are you still open?’”

(I don’t know where he was from where that would mean that! He’s since become a late night regular, but I still get a little anxious every time he comes in.)

Unfiltered Story #94381

, , | Unfiltered | September 21, 2017

(I’m at a popular sandwich shop, eating my lunch when I overhear this exchange after a man has filled up his own soda bottle partway with some fountain soda.)

Employee: (politely) Hey, man, I just need to let you know that its not cool to do that.
Customer: Its just a this much (motions to show that he’s only filled the bottle partway)
Employee: Yeah, it doesn’t really matter. You just did that right in front of me and I have to let you know that its not ok.
Customer: Whatever, its not a big deal.
Employee: I can’t let you just do that right in front of me.
Customer: Next time I’ll fill it up all the way.
Employee: Seriously? That’s stealing.
Customer: (on his way out the door) F*** you.
Employee: Yeah, you too man.

(Several people in the store told the guy they were on his side, that he was definitely right to say something, and to forget that customer.)

Up Super Late And Super High

, , , , , | Right | September 12, 2017

(I work at a sandwich shop that specializes in deliveries, in a prominent college town. We receive a phone call around 2:30 am. This is what ensues:)

Me: “Thank you for choosing [Sandwich Shop]. How can I help you?”

Caller: “Uhhh. Hey.”

Me: “Hey.”

Caller: “What time do you guys close?”

Me: “We stop taking orders at three am.”

Caller: “Oh, word.”

(Silence.)

Me: “So, what can I get you?”

Caller: “Oh, nothing. I just wanted to see what was up. I might call you guys tomorrow or something.”

Me: “Are you sure?”

Caller: “Yeah. I’m about to go to bed. I’m super tired. Goodnight.”

Me: “Uh, cool man. Sleep well.”

Caller: “Thanks, man, you too.”

(We all had a good laugh.)

Sub-Standard Customers

| QLD, Australia | Right | August 1, 2017

(I have been working here for the last three years to pay for my science degree. I am the longest serving employee at the store, and the fastest server. The job pays reasonably well and all staff are expected to adhere to a high standard of appearance. The store I work in is located in a complex containing three other food outlets, just off a major national highway. It is not uncommon for families to come in and have members order from each of the different food outlets. A couple with three young children comes in around 5:30 pm. The mother comes to the counter while the father stays back with the kids. People usually do this when only one in the party is ordering.)

Me: “Hi there. What can I get for you today?”

Mother: “I’d like a foot-long white.”

Me: “Sure, what would you like on it?”

(We’ve had a busy afternoon and this is the last white foot-long I currently have cooked. Twenty more are in the oven.)

Mother: “Chicken and bacon.”

Me: “Would you like the sub toasted?”

Mother: *stares at me*

Me: “Sorry, would you like this sub toasted today?”

Mother: “Of course!”

Me: “And which cheese would you like?”

Mother: *huffily* “Whichever.”

(I put the sub into the toaster.)

Me: “Was it just that one sub today?”

Mother: *quite rudely* “YES.”

Me: “Okay, what salads would you like?”

Mother: “Yes.”

Me: “So all the salads?”

Mother: “NO. Just lettuce and tomato, jeez.”

Me: “Any sauce or salt & pepper on it today?”

Mother: “NO.”

(I take the sub out of the toaster, put on the salads and go to close it when she interrupts me.)

Mother: “I wanted ranch dressing!”

Me: “Sure.” *puts the sauce on the sub, go to close it again*

Mother: “And salt and pepper!”

(Puts on salt and pepper, closes sub, cuts it, wraps it and takes it to the till.)

Me: “That’ll be $10.95.”

Mother: “I WANT ANOTHER ONE. GOD, YOU’RE SLOW.”

(Fortunately there is no one else in the store so I go to the other end of the bench to make the next sub.)

Me: “Okay, sure. What bread did you want it on?”

Mother: “White.”

Me: “Sorry, but your other sub was my last white bread, the next plainest bread we have is wheat.”

Mother: “YOU ARE SO SLOW AND STUPID. MY CHILDREN WON’T EAT WHEAT BREAD. WHY DIDN’T YOU TELL ME THIS BEFORE? YOUR CUSTOMER SERVICE IS APPALLING. HOW DUMB ARE YOU THAT YOU CAN’T MAKE MORE THAN ONE SUB! WE’LL JUST TAKE THAT ONE. MY CHILDREN WERE LOOKING FORWARD TO THEIR MONTHLY FAST FOOD TREAT. WHAT WILL MY THEY EAT NOW? YOU’VE JUST LOST YOURSELF A VALUABLE CUSTOMER!”

Me: “Okay, your total is $10.95. Would you like a receipt?”

Mother: “Yes, you’re disgusting. I’m going to report you, you dumb b****!”

Me: “All right, have a nice evening.”

(They leave and I go out the back to my coworker who has heard the whole interaction.)

Me: “You’ll back me up when the complaint comes through?”

Coworker: “H***, yes. What a b****!”

(Later in the week, my boss sent an email to all staff regarding a complaint against our store which was registered at head office. I owned up straight away to being the server responsible. My boss forwarded me the official complaint and we had a good laugh over the customer’s poor spelling, grammar, and exaggerated retelling of the event. She even rated the cleanliness of the store 0 out of 10 because of “staff appearance”! I didn’t get in trouble; my boss actually gave me a gift card!)

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