Snow Denying That They’re Awesome

, , , | Hopeless | May 27, 2017

(I’m delivery driving and it has been snowing all day. I’m out delivering to a neighborhood that has not been plowed.)

Me: *to customer* “Thanks, have a good evening!”

Customer: “You, too!”

(I start to drive away but about a foot down the street I’m stuck. The snow is up to my knees and I don’t have a shovel. I’m considering trying to dig myself out with my hands when two heads pop out of the snow in a neighboring yard.)

Boy: “Hey, miss, are you stuck?”

Me: *trying to laugh, embarrassed* “Yeah, I think so. It’s okay, though.”

Boy: “We can help!”

(These two little boys couldn’t have been older than six, but with two giant shovels they not only pushed the snow out from my car, but ran ahead the street until I got to a road I could drive on! Your parents raised you right, little guys, and I hope karma comes back with something awesome for you!)

Getting Heated About The Lack Of It

| Leipzig, Germany | Right | May 10, 2017

(In our store you can have your sandwich toasted before adding vegetables. Note: It’s below freezing temperature outside.)

Customer: “This is outrageous! I bought a sandwich here half an hour ago and when I got home, it was cold! I want my money back!”

Me: “Sir, did you by any chance WALK home?”

Customer: “Yes, but that only takes 15 minutes! You should be able to guarantee that it will still be warm when I want to eat it!”

Me: “It’s 30° F (-1°C) outside. The sandwich is bound to get cold and there is nothing I can do about it. You could always eat your sandwich in here, though.”

Customer: “That’s horrible customer service! I want my money back or I’ll complain about you!”

Me: “You do that, sir. Have a nice day.”

Should Have Been Wrapped Up Easily

| NL, Canada | Right | April 29, 2017

(I work at a sandwich shops that sells wraps, salads, and ciabatta sandwiches. This happens during my first month of working there:)

Me: “Hi, what can I get for you?”

Customer: “I’d like a wrap.”

Me: “Sure, what kind would you like?”

Customer: “Um… what kind can I get?”

Me: “You can get any of our wraps listed here:” *motions to menu board*

Customer: “Okay. I want a small veggie wrap.”

Me: “Sure, would you like I combo with that?”

Customer: “No, just the wrap.” *she pays for her order and I go over to make

it* “What kind of meat comes on it?”

Me: “…Pardon?”

Customer: “What kind of meat comes on it?”

Me: “I’m sorry, I must have misheard. I thought you ordered a veggie wrap.”

Customer: “I did. What kind of meat comes on it?”

Me: “I’m sorry but our veggie wraps are a vegetarian option and don’t come with meat.”

Customer: *blank stare* “But the picture of it has meat.”

Me: “Which picture would that be?”

Customer: *points to the picture of a ham and Swiss ciabatta sandwich that happens to be next to the words “veggie wrap”*

Me: “That’s not our veggie wrap. It’s actually a ham and Swiss ciabatta.”

Customer: “Well, why is it next to the wrap?! I want a sandwich with meat on it! This is false advertising!”

Me: *mental facepalm* “Let me get you a refund.”

Losing Your Delivery By The Minute

| Austin, TX, USA | Right | April 25, 2017

(I’m a delivery driver for a sandwich shop that is known for its speed. It is important to me that I get to the customer and back to the shop for various professional reasons. Today I made a delivery to an office. It’s the weekend so they left a note on the ticket to call them. This is not unusual as offices are usually locked so the customer has to come outside and meet me. I call the customer and this is the conversation.)

Me: “Hello, this is [My Name] from [Store]. I’m in the lobby.”

Customer: “Cool, I’ll be right there. I’m just around the corner.”

(I waited….. and waited. He wasn’t at the address. He was out making deliveries of his own. When my area manager asked why I was gone for 20 minutes at a location less than a mile from our own and I explained, his jaw hit the floor. I didn’t get in trouble, and I’ll definitely be keeping an eye out for that customer again. He didn’t even tip me, too!)

Everything Is Cool When You’re Part Of A Team

| Canada | Right | April 11, 2017

(I’m working the counter at a sandwich shop when a customer comes in looking VERY tired.)

Customer: “How big are your five-dollar foot-longs?”

(He looks like a good-natured sort, so I decide to risk joking with him a little to help him wake up.)

Me: “Eleven inches. I’m taking a bite for that question.”

Customer: *laughs* “I suppose I asked for that. How much?”

(Having just the previous night babysat a boy who likes The Lego Movie, my response is almost automatic.)

Me: “That’ll be forty-seven dollars.”

(The customer wears an expression of abject horror for a split-second… and then breaks into a broad grin.)

Customer: “Awesome!”

(With “Everything is Awesome” stuck in my head for the rest of the day, I got the customer his unbitten, normally-priced foot-long.)

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