We had a guest check in last night with me at the tail end of my shift. They booked the nicest, largest, and most expensive suite type we offer at our boutique hotel in a mid-sized tourist city. There are very few who complain about the suite type just based on what it offers; it’s one h*** of a nice room.

This lady comes down not ten minutes later, while I’m switching with the night auditor, screaming.

Guest: “There’s a strange and dangerous man wandering the halls of my floor!”

The night auditor and I immediately look at the cameras and get ready to call security. But then we see who it is.

Security himself.

The “strange and dangerous man” is our security guard, who is even wearing a polo, cardigan, and khakis. He’s a big dude, yes, but obviously a professional, and obviously not just some random dude, given the walkie he has as well. Ex-marine, walks with the precise military walk, all of it. We explain this.

Guest: “I want a full refund! I don’t feel safe!”

Me: “Ma’am, you booked through an online travel agency, so you’d need to request a refund through them.”

Guest: *Having a hissy fit.* “You hire dangerous people!” *Storms out.*

The night auditor informed me the next day that she didn’t return at all that night. She’s not getting a refund either, obviously.

People are wild. Imagine trying to explain to someone at the online travel agency you didn’t feel secure… because security patrolled the floors.

Two kids around ten, maybe a bit younger, pull down a fixture of formal evening dresses, resulting in a crash. When we went to investigate the crash, the kids were rolling around in the dresses. Security gathers them, and we call their mother over the store’s speakers.

When she approaches, she looks exasperated, but not at her kids, at security.

Mother: “They were playing, and I knew where I left them! Why did you bring them all the way over here?”

Security: “Ma’am, they destroyed three dresses, priced at $300 each. They will need to be paid for.”

Mother: “No, you should be paying for them! Why weren’t you watching them? I was buying something!”

I am a contractor working under a large company. Under the old access policy, everyone had to sign in and out with a security guard at the entrance. I guess there were issues with this method because now everyone has to scan a badge to get in.

To get these badges, employees must undergo a background check. [Coworker] is also a contractor, though she is originally from another country.

Coworker: “I won’t do it. They don’t have the right to ask these things.”

Manager: “I understand that this is new and a little inconvenient, but—”

Coworker: “—No, I am exempt.”

Manager: “How?”

Coworker: “This is not how we do things in [Her Country].”

Manager: “We are not in [Her Country]. To work here, you have to—”

Coworker: “—I won’t do it. It’s illegal.”

Manager: “No, it’s not. This went through their HR department as well as ours. If you—”

Coworker: “—This is a violation of my privacy. I do not have to, and I will not do this. I will contact the embassy if I have to.”

[Manager] gave up and walked away. When [Company] sent the request to begin [Coworker]’s background check, she replied that she was exempt as she was not a US citizen and would not be partaking. She proudly announced this to our team and said if [Company] had a problem with this, they could kiss her a**. 

They escorted her off the premises within the hour. According to the work rumor mill, her work visa was invalidated, and she was forced to return to her home country. I tried to look her up in our company directory, but her profile has been deactivated.

I work security, and we have a major fast-food restaurant on our property. The restroom of the restaurant is open to the public, so there are a lot of transients who use it, and not for its intended purpose.

One in particular has been trespassed from both the restaurant and the property as a whole, because he had been caught MULTIPLE TIMES doing drugs in the women’s restroom. This means, if we see him, we tell him he has to leave the property. Legally, he can be arrested if he’s on the property and cops arrive. 

One day, I catch him about to go into the restaurant, and call out to him, warning him not to.

Me: “C’mon, [Regular], you gotta go. You know you’ve been trespassed.”

Regular: “I left my credit card in [Restaurant].”

Me: “I don’t care; you can’t be here.”

Regular: “I need to get my card.”

Me: “Then call the cops. They can go in to get it.”

Knowing that if the cops come, he gets arrested, he grumbles and leaves.

Me: *Over the radio, to my shift lead.* “I just chased off [Regular]. He claimed to have lost his credit card in [Restaurant].”

Shift Lead: “He doesn’t have a credit card.”

Me: “I know. So I told him to call the cops to have them retrieve it. He left.”

Shift Lead: “Good.”

I work security at a hospital. On this day, I was posted in one of the lobbies when an older woman came storming in angrily.

Lady: “Give me my keys!”

Me: “Ma’am, I don’t have your keys. What can I—”

Lady: “—Yes, you do! I gave them to you!”

Me: “I haven’t taken keys from anyone this morning. Please, let me try—”

Lady: “—Not today, Saturday! I was just released from Emergency!”

Me: “You came in on Saturday? What time did you—”

Lady: “—Six-thirty in the morning! I gave you my keys when I came in!”

Me: “Okay, ma’am, this lobby was closed on Saturday, and I was in a different spot—”

Lady: “—I gave them to someone!”

Me: “Ma’am, I can’t help you if you won’t let me speak. The guys at the Emergency desks right now weren’t here Saturday, and I was at a different post. Valet is closed on the weekends.”

Lady: “Then who has my keys?!”

Me: “I don’t know who you gave your keys to. Have you asked the guards at the desks if they’re there?”

Lady: “They’re useless! I’m calling the police! My house and car keys were on there!”

Me: “Go for it. While you’re at it, explain to them that you gave your keys to a random person instead of asking Security to hold them or holding on to them yourself.”

She left to go back to Emergency to use the phone. About ten minutes later, I saw her get into a car and leave. I called one of the guards in Emergency, and he said they were in the Security safe in a bag labelled “found in triage on (date).” She should be glad that whatever random person she gave them to chose to turn them in instead of stealing her car and raiding her house.