An Alarming Lack Of Helpfulness

, , , , , | Working | February 12, 2018

(Our smoke detectors are wired into our home security system, which is wired through our cable phone line. Over a period of a couple of months, our security system keeps randomly going off in the middle of the night a couple of times a week. The security company always calls when this happens to advise they got an alarm and to make sure everything is okay. Our phone line goes dead for a couple of minutes after every false alarm before the call comes in, so we assume — incorrectly, as we found out later — that brief cable outages are causing the system to malfunction. We tell this to the security company representatives whenever they call. This is yet another call at 3:00 am.)

Security Rep: “We’ve received an alarm from your residence.”

Me: *groggy* “Yeah, we keep getting these calls. I think it’s because of the cable going out. Can someone please figure out how to make it stop?”

Security Rep: “Can you please provide the password for the account?”

(A password hasn’t been required for these types of calls in the past.)

Me: “I don’t remember the password. We set it up three years ago and haven’t had to use it.”

Security Rep: “I’m sorry. I can’t discuss anything further with you without the password.”

Me: “I don’t remember it. I can give you the security code for the alarm.”

Security Rep: “Nope, that won’t work. I need the password you set up when you opened the account.”

Me: “No one has asked for it before. Can’t you just ask me some security questions?”

Security Rep: “No, I need the password.”

Me: “But I don’t remember it, and you called me about the alarm. I’ve told your reps before that I think it’s because of a cable outage. Can I speak to someone that can stop these calls? I need to get up for work in a couple of hours, and I can’t have these calls coming in the middle of the night for no reason.”

Security Rep: “I can’t share anything without the password.”

Me: “You called me about an alarm. Can you at least tell me what kind of alarm it is so I can call back later with all the details?”

Security Rep: “I didn’t call about an alarm. I can’t tell you anything, but it wasn’t an alarm.”

Me: *getting frustrated* “Well, alarm, alert, whatever it was, are you telling me I can’t speak to anyone about my account?”

Security Rep: “I can’t tell you anything without a password.”

Me: “I don’t remember the password. Is there someone else I can speak to so we can fix this?”

Security Rep: “No, there’s no one else.”

Me: “So, you’re saying I’ll never be able to speak to anyone about the alarm, or alert, or whatever you want to call it, because I don’t remember a word we set up three years ago?”

Security Rep: “I’m sorry, but I can’t tell you anything except it wasn’t an alarm.”

Me: “So, I can never speak to anyone about my account without this password?”

Security Rep: “That’s right. I can’t do anything without the password.”

Me: “I’m sorry. This just seems insane. You call me in the middle of the night, and you won’t tell me anything, and now you’re saying I can’t fix this because I can’t remember my password?”

Security Rep: “Well, you can come into the office on Monday and someone can reset that for you.”

(She couldn’t have started with that? We did reset the password and figure out what was causing the false alarms.)

Insecure About The Room Options

, , , , , | Working | February 12, 2018

(I’m out of town one evening and find I’m too tired to drive the three hours home. I suddenly, and unexpectedly, need a hotel room. With no advanced reservation, I have to check a couple of places until I find a room. While checking in:)

Front Desk Clerk: “We have one room left. But, the door lock is broken; it won’t lock. So, you have to make sure to use the security lock once you’re in the room.”

Me: *too tired to keep looking for a different hotel* “That’s fine.”

(I drop my stuff in the room and decide to have a few beers at the bar. Once back at the room a couple of hours later, I go in and lock the security lock. Tipsy from the beers and now really tired, I sit down on the end of the bed, switch the TV on, and promptly fall asleep… fully clothed, half laying on the bed, feet still on the floor. I’m awoken at about three in the morning by two men and a woman in my room.)

Man #1: “WHO ARE YOU, SIR?!”

Man #2: “WHAT ARE YOU DOING IN THIS ROOM?!”

Woman: *running around the room frantically* “WHERE’S MY BAG?! I HAD A BLUE SUITCASE! WHERE IS IT?!”

(When I was lucid enough to realize the men were a security guard and a hotel worker — they had used a special tool to open the security lock — I explained that I had checked into this room and had no idea what was going on right now. Turns out, the woman had checked in earlier. She wasn’t happy about the issue with the door lock. So, when another room opened up, they changed her room assignment and moved her belongings. Problem was, she was at a wedding all night. Although the clerk tried to call her to let her know, he couldn’t get through to her. Then, when there was a shift change at the front desk, the guy who checked me in didn’t tell his relief what had happened. Thankfully, it got sorted out and they comped me the room.)

Silent Running

, , , , | Working | February 10, 2018

(I am a keyholder for the store where I work. I am also on the list of people that the monitoring company calls if the alarm system activates, but I am a few people down on the list. I’ve already gone to sleep, and at about 4:00 am, my mobile phone starts ringing. It’s the monitoring company calling. I give them my name and voice code.)

Caller: “Hello, my name is [Caller], and I’m calling from [Security Company] monitoring centre.”

Me: “How can I help?”

Caller: “Just calling about an activated duress alarm on your premises, and wondering whether you would like us to send the police and patrol out, as we have not been able to reach the store, or the store mobile.”

Me: “Oh, s***! What keypad was the duress entered into, and who set it off?”

Caller: “It appears to be keypad two. We can’t see who entered it, just where it was entered into. There has also been no door activity there, either.”

(This begins to sound like a false alarm to me. I ask about the arming status of a couple other areas to try and paint a picture of what is happening. I decide to call the store.)

Me: “Hold on. I’ll try to call the store and see if I can find out what is happening.”

(Using another phone, I call the store twice. No answer. I try the third time, and get through.)

Coworker: “[Supermarket], [Town]. [Coworker] speaking.”

Me: “[Coworker]! It’s [My Name]! Is everything all right there? Someone’s activated the silent alarm.”

Coworker: “Really? I can’t hear it going off… but nothing’s wrong here.”

Me: *internally face-palming* “Is there a manager there?”

Coworker: “Umm… Yeah. Hold on.”

(I get placed on hold for a minute and a manager comes on.)

Manager: “Hey, what’s going on?”

Me: “Silent alarm is going off. Everything okay there?”

Manager: “Yeah. What alarm are you talking about? There’s no alarms going off on the keypad.”

Me: *groan* “Go to the loading dock and do what I tell you. It’ll reset the alarm and then I can go back to sleep.”

(I give the manager instructions, and then verify with the security company that the duress has been reset.)

Caller: “A closing signal was just received on our end. Thanks for your cooperation!”

Me: *to employee* “Good night.” *to manager* “I’ll deal with the report for the duress and talk to [Store Manager] about the alarm later. Good night.”

(Eight hours later, I received a call from the store manager and explained everything that happened that night. Reviewing the alarm printouts, it turns out that the manager that I spoke to that night was the one who tripped off the silent alarm, by keying in the code for the door wrong and activating the duress instead of just disarming the area needed. I’m still baffled that someone actually said to me, “I can’t hear the silent alarm going off.”)

Seven Years Bad Shopping Luck

, , , , , , | Working | January 30, 2018

(My mom and teenage sister are shopping at the mall. On the way out of a high-end store, the security alarm goes off and a loss prevention officer stops them. He makes them both walk through, one at a time, and my sister sets the alarm off.)

Mom: *looking at my sister with disappointment* “[Sister], you didn’t!”

Sister: “I didn’t take anything; I swear!”

(The officer makes her empty all of her pockets, which are, of course, empty, because she really didn’t take anything. He then has a sudden hunch, asks her to take her coat off, and then throws the coat through the sensors. The alarm goes off.)

Officer: “The good news is that I believe you. The bad news is that whoever sold you this coat is an idiot, because they never turned off the anti-theft device.”

(He was right. Apparently, they never turned off the device, and it took seven years of wearing that coat before anyone even noticed. Fortunately, the store was able to deactivate it for her so it didn’t happen again.)

His Comments Elevated Him To True Jerk Status

, , , , , , , | Right | January 26, 2018

After I got out of the military I took a temporary job working security at an outdoor mall.

I was actually required to wear a locator so the powers that be could see if I was walking around enough on my 12-hour shift.

My feet were horribly blistered from so much walking. So, I went to take an elevator to the second floor. This actually was part of my job, to look for vandalism.

When I pressed the button, I heard someone make a remark that I could tell was a snide one.

“I’m sorry, can I help you?” I asked.

“Nothing,” he responded, then said, “Lazy rent-a-cop.”

I responded, “Well, I’ve been walking for ten hours, on a twelve hour shift. My feet are blistered, and my knee is screaming. I’m a disabled veteran, so is it really a problem if I take an elevator?”

That shut him up. For the record, I am a disabled vet, though my knee injury was an operational one, not a combat one.

Page 1/1212345...Last
Next »