Sandwiched Between Your Wife And Her Brother

| UK | Related | March 1, 2017

(I have only been at this job a couple of weeks. I have just served a customer who asked for a plain chicken sandwich.)

Customer: “Excuse me, there’s no sauce!”

Me: *looking at receipt* “You asked for a plain sandwich.”

Customer: “Yes, which comes with sauce!”

Me: *not convinced but just going along with it* “Oh? I’m sorry. I’ll be more than happy to add—”

Customer: “Make me a new sandwich, and this time, MAKE IT RIGHT!”

(I proceed to remake his sandwich, while he is holding the original.)

Me: “Which sauce would you like, sir?”

Customer: “What’s your name?”

Me: “[My Name].”

Customer: “Well, [My Name].” *while using air quotes* “Could you get the owner, please?”

Me: “Sure. Is there a particular reason why you want them?”

Customer: “JUST GET HIM!”

(I call the owner down. The owner doesn’t even acknowledge me on seeing the customer.)

Owner: “Ah, [Customer]. What appears to be the problem?”

Customer: “This—”

Owner: “A sandwich?”

Customer: “Yes; this—”

Owner: “Sauce? You know you have ask, remember?”

Customer: “Yes, well—”

Owner: “Were you wanting two?”

Customer: “No…”

Owner: “I assume you want [Specialty Sauce]?”

(The owner finishes the customer’s sandwich and takes the old one. Once the customer leaves he turns to me.)

Owner: “Here. On the house. In the future, if you see him just call me immediately.”

Me: “Does he do that a lot?”

Owner: “Every time he sees someone new in the window. I offered him a job against my better judgement, and he refused to comply with anyone’s orders. He’s been ever so spiteful since letting him go. I’ll be getting a call from his wife next.”

Me: “You know him personally?”

Owner: “Why else do you think I hired him? He’s my brother-in-law!”

Foot-Long Time To Get There

| PA, USA | Right | February 19, 2017

(A customer came in with a coupon that allowed her to get two footlong sandwiches for $10. She also got a drink, making her total $12. When she was rung out, she tried to just give me a $5 bill.)

Me: “I’m sorry, but it’s $12.”

Customer: “But why? It should only be this much!” *continues to try to just give me the $5*

Me: “Well, the coupon says the two foot-longs are $10, plus you have your drink.”

Customer: “That doesn’t make any sense; it shouldn’t be that much.”

(The conversation went on for about ten minutes, with a line building up behind her. Eventually, after explaining her total several times, it finally clicks.)

Customer: “OH. Oh, I’m sorry.” *gives me the right change*

Next Customer: *loud enough that the previous one can hear* “She just really didn’t get that, did she?”

Your Slacking Is Lacking

, | New Haven CT, USA | Working | February 17, 2017

(I work at a sandwich shop for my very first job ever, and this boss is easily the worst boss I’ll ever have. I injure my wrist a few months into working there, and I approach her with a doctor’s note.)

Boss: “This note is really vague. Are you able to work or not?”

Me: “It just says that I can’t lift anything heavy or use certain repetitive movements with my right wrist, and that a wrap bandage helps me support the injury. It’s only a strain, so I just need time to rest it, nothing serious. But I work with [Coworker] every night, and he and I can figure out how to keep the work fair.”

Boss: “I better not see you slacking off!”

(Usually my boss would leave me and Coworker alone to manage the shop, but tonight she decides to loom over me every minute of the night and criticize.)

Boss: “Why aren’t you slicing tomatoes from the prep list?”

Me: “The tomato slicer is a right-handed machine and it’s a repetitive movement.”

Boss: “Oh but you’re not too lazy to cut onions?”

Me: “…the rotary cutter can be turned around so I can run it left-handed. I can do everything on the list that uses the rotary cutter but not the tomato machine. [Coworker] can slice the tomatoes when I’m done and I’ll take care of customers to free his hands, to make it fair.”

Boss: “You just said that you were avoiding making sandwiches before and that you’d only do the register.”

Me: “No, just that it’s awkward to make sandwiches left handed, and I’m much slower than usual but the register would be much easier for me. If I have a large order I’ll need to call [Coworker] back up but–”

Boss: “That’s the dumbest thing I’ve ever heard. It’s too complicated. Just do the whole prep list like you’re supposed to.”

(I did not. Later, I’m washing dishes in a three bay sink, so I have my wrap bandage off for a short time to keep it dry.)

Boss: “Your note said you needed to wear a wrap bandage at all times!!! You’re lying to me!”

Me: “Not at all times; only when I need the additional support. I’m elbow deep in hot water. This is actually really soothing.”

Boss: “You’re lying to me about your wrist hurting!”

Me: “I’ll bet you a fistful of ibuprofen and the past week of physical therapy that I’m not!”

(Later:)

Boss: “The chore list says that [Coworker] cleans the bathroom and you do the trash. Why are you doing the bathroom?”

Me: “I can’t lift the trash bags to take them outside, but I can wrap a garbage bag to protect my wrap bandage and clean the bathrooms purely left-handed. All I’m doing is spraying bleach and wiping so…”

Boss: “But that’s not what the chore list says. This is [Coworker]’s nightly tasks.”

Me: “We are dividing the labor based on what I can physically accomplish tonight, as equally as possible.”

Boss: “You’re just being lazy!”

Coworker: *returns inside from taking out the trash* “She’s literally done two-thirds of the cleanup tonight while I sat around and waited for customers to walk in the door. How the hell is she lazy? Wouldn’t she have been better off calling out of work all week?!”

(My boss huffed off, continuing to mutter about me slacking off.)

Your Order Is Toast

, | MD, USA | Working | February 13, 2017

(I am ordering a sandwich for lunch at a popular sandwich chain where you watch the employees make the sandwich as you order.)

Me: “I’d like a six-inch, sweet onion chicken teriyaki sub, on whole wheat bread, please.”

Employee: “Toasted?”

Me: “No, but can you heat the chicken, please?”

Employee: “Toasted?”

Me: “Just heat the meat, please.”

Employee: “The bread?”

Me: *getting frustrated* “No, just heat the chicken.”

Employee: “The meat?”

Me: “Yes!”

(She proceeds to place the chicken in the microwave for at least two minutes. The chicken is still in the microwave when I get to the next employee, who isn’t any better…)

Employee #2: “What is this?”

Me: “A sweet onion chicken teriyaki sub.”

Employee #2: “Toasted?”

Me: “No, the meat is in the microwave.”

Employee #2: “You want the bread toasted?”

Me: “No, the chicken is being heated now.”

Employee #2: “Oh!”

(She gets the chicken from the microwave.)

Me: “I’d like lettuce and cucumber please.”

Employee #2: *puts lettuce and tomato on the sandwich* “Lettuce and tomato okay?”

Me: *pointing at cucumber which is away from the tomato* “No tomato, cucumber.”

Employee #2: *picking off lettuce* “Tomato?”

Me: “Lettuce. Cucumber.”

Employee #2: *leaves tomato on, adds lettuce and cucumber* “What’s next?”

Me: “Take off the tomato, please.”

(Eventually she got the sandwich right. I’m not usually picky about what goes on my sandwich but I was ordering for someone else. The people behind and in front of me were having similar communication issues, so it wasn’t just me!)

Banana-Drama

, | Toledo, OH, USA | Right | February 3, 2017

(I work in a sandwich shop. Due to a recent string of customers ordering sandwiches “with everything” and complaining when a topping they didn’t want is on the sandwich, or telling us which optional toppings they want by ordering them WITHOUT certain optional toppings and then again complaining when it’s not made “right”, we’ve started to require every customer to be very specific with what they want to order on each sandwich. Our most popular sandwich is a Philadelphia cheesesteak, listed on the menu as having steak, cheese, and then listing six optional toppings.)

Customer: “I want a Philly cheese steak.”

Me: “Okay, and what would you like to add to that? It only comes with meat and cheese; the other listed toppings are optional.”

Customer: “No banana peppers.”

Me: “Those actually don’t come on it; they’re just an optional topping. All I need to know is what you DO want.”

Customer: “Oh, okay. No banana peppers.”

Me: “Again, those are optional; I just want to know what you want to ADD. The Philly only comes with meat and cheese by default.”

Customer: “So none of that other stuff is on it?”

Me: “No, but we can add it if you ask for it.”

Customer: “Okay. I don’t want any banana peppers on it.”

Me: “They don’t come on it. What would you like to ADD?”

Customer: “No banana—”

Me: “Sir, the sandwich does not come with banana peppers already on it, so I can’t take them off. I only need to know what you want me to ADD TO the sandwich, not what you DON’T want on it.”

Customer: “Oh, okay, I gotcha. So you only need to know what I want on there other than the meat and cheese.”

Me: “Yes!” *thinking he finally understands*

Customer: “Well, no banana peppers…”

Me: *screams internally*

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