Sub-Standard Sub-Service, Part 9
Customer: “I want a [sandwich] with [long list of extra ingredients].”
We make the sandwich for him, but he comes back without taking a bite. Instead, he has written out a list.
Customer: “Here is a list of things that I disliked about it. I also want you to save this sandwich in a box so that the highest-level manager sees it.”
The list contained over twenty items, including, “The cheese has melted in a way so that not all of the meat has been covered,” and, “The beef tasted like it came from a cow that was sad.”
We just threw the sandwich away, but we kept the list up on the notice board at the back to give everyone a good chuckle.
Related:
Sub-Standard Sub-Service, Part 8
Sub-Standard Sub-Service, Part 7
Sub-Standard Sub-Service, Part 6
Sub-Standard Sub-Service, Part 5
Sub-Standard Sub-Service, Part 4
Question of the Week
Have you ever served a bad customer who got what they deserved?