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Twenty Dollar Vision

, , , , , | Right | May 21, 2022

A very friendly woman has just paid for her $18 concession order with a crisp, brand-new $20 bill. About ten minutes later, she storms up to me, absolutely furious.

Customer: “Give me my $20 right now!”

Me: “Pardon?”

Customer: “I’m missing a $20 bill from my wallet! I must have given it to you! Give me $20 out of your register RIGHT NOW!”

Me: “I apologize if I didn’t give you the proper change back. Unfortunately, I can’t just give you $20 out of my register and risk being short $20 at the end of the night. But if you’d like, I can have a manager come out and check the sales on my register and the cash in my drawer. If you did accidentally give me an extra $20 bill, it should show up as a discrepancy and I’ll be able to return it to you immediately. It’s been a very slow day, so it shouldn’t take more than five minutes for them to check. If you want to give me your seat number, I can even come find you and let you know if we have your $20, and return it if that’s the case.”

Customer: “That’s not good enough! I want $20 right this instant!”

Me: “Again, ma’am, I cannot just simply give you $20 from my register and risk being short $20 at the end of the night just because you asked me to. But I can have a manager come out, check the register, and resolve the situation.”

Customer: *Bellowing* “I WANT MY $20!”

The screaming alerts my managers, who come out and try to address the woman.

Customer: *Pointing to me* “I want that f****** thief fired! He stole $20 from me! He probably pocketed it!”

Figuring it might defuse the situation, I pull out my pockets and then open my wallet in front of the woman at her insistence. Thank God I only have about $5 in singles in there. Regardless, she continues to scream that I’m a thief until the managers threaten to have her kicked out for causing a scene. We finally calm down the woman, and my manager counts my drawer as I suggested in the first place.

Manager: “Ma’am, there is an extra $20 on record in this register…”

Customer: “I knew it!”

Manager: “But I think we’ve found the problem. Did you just go to the bank?”

Customer: “Um… yes?”

Manager: “Did they give you new $20 bills?”

Customer: “Yes?”

My manager holds up what looks like a single, crisp, brand-new $20 bill. He then rubs his fingers against it, and the bill splits into two $20s.

Manager: “Yeah, right here. There are two brand-new $20s. They looked like one because they were perfectly stuck together. You probably grabbed it thinking it was one $20, and my cashier didn’t notice it, either. Here’s your $20.”

He hands the extra $20 to the customer.

Customer: “Um… thanks. That makes sense, I guess.”

She immediately turns and looks at me with a sour face.

Customer: “I still think you were trying to steal it, you little thief! You should be fired and arrested!”

She finally turned and walked toward her theater.

Give Me A Loan Or I’ll Leave You Alone

, , , | Working | CREDIT: Amza1 | May 20, 2022

I’m currently trying to buy a house, and I was given the loan agreement with the fee sheet and all that. They were overpriced by around $6,000 more than all their competitors.

I originally was dealing with one guy who was nice, but it turned out that he was not the one that did the loans. It was another guy who was the biggest jerk. I didn’t like him from the first time I spoke to him. He asked me for a number to call for my employment.

I wanted to know who specifically he was going to call so I could give him the right number.

Me: “Who are you going to call?”

Loan Guy: “Whoever picks up the phone.”

Yeah, no s***.

He wanted me to pay him $9,000 cash in a lending fee upfront.

Most places add it on to the loan so you pay it over the life of the loan, and it only adds about $20 to your monthly payment, which makes a lot more sense than having to pay this one guy $9,000 cash plus another $11,000 to his company for paperwork and stuff.

I called him about the fees, and that wasn’t even the one I was questioning. I was questioning a $200 CREDIT REPORT.

Me: “Credit reports are usually around $30, at most $80. I’m not going to pay $200 for a credit report.”

Loan Guy: “Yeah, it could be $30, it could be $80, or it could be $200. I don’t know, so I have to estimate high.”

Me: “I’m not going to sign something that says I agree to pay $200 for a credit report.”

Loan Guy: *Scoffing* “Don’t sign it, then.”

Obviously, I’m not signing it, and that’s why I’m calling you because if I don’t sign it we can’t do the loan. So, I just said:

Me: “Okay.”

And we got off the phone.

I immediately started getting calls from the owner of the place, who was the original person I dealt with.

Owner: “Oh, my God, what happened?! I was next to him and heard the whole thing. No, no, he didn’t mean it like that!”

I heard [Loan Guy] in the background trying to explain himself.

I ended up getting another guy with another company to deal with my loan within minutes of getting off the phone with the first company. He is wonderful and sweet and nothing like [Loan Guy], and I love it. AND I don’t have to pay him $9,000 upfront!

The other place is still harassing me because I dropped the deal with them and they’re begging me to sign the papers. They now owe me my $5,000 deposit, and I can’t wait to send them the cancellation of contract and have them give it back to me.

Pressed For Cash

, , , , , | Right | May 20, 2022

It’s 2020, and in the midst of the first lockdown. In order to keep us – and our customers – safe, our managers have decided to implement a rule which means we cannot take cash. The safe in the office is empty. We have no money in our till drawers. We cannot take it at all. There are signs all around the shop stating this (several on the front windows, two on the front doors, one on the hand sanitiser, on the fridge doors – basically everywhere). Still, we get customers who think they are an exception. With this, being berated for mask laws that aren’t our choice, and trying desperately to calm panic buyers who want a dozen packs of toilet rolls, we are fed up.

I am serving a line of people when a man comes to my till, scans through the shopping, and then tries to hand me a £20 note.

Me: “I’m very sorry, but we’re not accepting cash at the moment.”

Customer: “What?!”

Me: “We cannot accept cash. You can pay by card, or if you don’t have it on you I can pause the transaction and keep your shopping to the side while you get it.”

Customer: “Just take the money!”

Me: “I’m sorry, but we have no change to give you; we have no cash anywhere on the premises.”

Customer: “This is ridiculous and illegal! This whole rule is just a f****** disgrace and you should be ashamed of yourself! Just take the f****** cash and do your job!”

At this point, a supervisor who is standing nearby steps up beside me.

Supervisor: “I won’t tolerate you talking to anyone like that. We have no change in the drawers or anywhere in the shop. It is the manager’s rule, so either pay by card or just get out.”

The man silently paid by card and left, and I was honestly shocked. My supervisor was a friendly, fairly quiet guy who I had never heard talk back to anyone. It was just a sign of how fed up we all were with being verbally abused by customers. I quit retail not long after that. The icing on the cake was hearing how some of my younger colleagues, not long out of high school, had to be picked up from work after their night shift because a customer made them feel too afraid to walk home.

Mental Rental

, , , , , , | Right | May 19, 2022

I make the decision to move across the country temporarily to look after a very ill family member. It’s likely to be for at least six months, probably longer.

Rather than sell my flat, I put it up for rent and let an agency manage the day-to-day. Luckily, it gets let very quickly, the monthly rent is secure, and I don’t have to worry about it. The tenants are made aware that it’s a six-month deal with a slim chance of extension. They are given six months’ notice as they sign up.

It’s not long before I get requests from the tenants through the agency about the flat. Can they hang up pictures, can they paint this wall, can they put the tumble dryer somewhere else?

I flat-out say no. It’s a short-term let. I’m not having someone redecorate my flat.

Nearly six months pass. Things aren’t going well with the family member, yet I have to make the trip back to my home city for an inspection of the flat before signing the existing tenants for another six months.

When I get inside, it’s clear that they have ignored every declination. Everything I said no to has been done, and more: rooms are painted, appliances and furniture are missing, and there’s damage in the strangest places.

I’m horrified. I’ve been through a lot this year; I don’t need this, as well.

Me: “What the h*** happened here?”

Tenant: “What do you mean?”

Me: “My flat — why have you decorated it?!”

Tenant: “It’s only paint. I think it looks better.”

Me: “Where the h*** is my furniture? Where is the tumble dryer?”

Tenant: “Chill out, it’s safe. It’s in storage.”

Me: “What storage?!”

Tenant: “The basement storage.”

Me: “I don’t own any storage! It’s probably been thrown out by now.”

Tenant: “Just chill out. I’ll get another one.”

Me: “Yeah, you will, or I’m kicking you out.”

He goes on and on about his “rights”. It only takes a quick phone call to the agency for them to explain he is way out of order and detail just how many times and in how many ways they explicitly told him not to do this.

Tenant: “Well, what now, then?”

Me: “I don’t renew your term, I kick you out, and your deposit goes partway to fixing everything you ruined.”

Tenant: “What? But I don’t have anywhere to go!”

Me: “And?”

Tenant: “What if I fix it?”

Me: “Fix it? The whole flat. In two weeks? I don’t think so.”

Tenant: “Come on. My mate is a decorator. I’ll put it right.”

I should say no, but I am tired and emotional.

Me: “Just paint the walls magnolia. The damage gets repaired professionally by my guy. You replace my property.”

Tenant: “No worries. I’ll get it done.”

I shouldn’t have been surprised when I got a call from the tenant telling me he had decided not to seek an extra six months at the flat. When I got back the keys, I found that he had made a half-a**ed attempt at painting the walls and repairing some of the damage.

He left a broken tumble dryer and didn’t replace the furniture. He had the cheek to try to get back his deposit, which was unsuccessful.

The flat sat empty for another five months as I still couldn’t afford to get it back to a good standard.

Never again.

Combo-No-No

, , , , , | Right | May 19, 2022

I am working at a sandwich chain.

Me: “Hi. What can I get for you today?”

Scammer: “I’d like the ham and swiss and a cup of water.”

Me: “All right, would you like to make it a combo?”

Scammer: “No.”

Me: “Will that be all?”

Scammer: “Yeah. “

He tosses a wad of bills in my general direction. Then he just goes to sit down as I stand there confused with his change in hand.

Me: “Um, sir? Your change…”

The scammer rolls his eyes at me and waves a hand impatiently. 

Scammer: “Don’t just stand there! Bring it to me!”

At this point, I am gritting my teeth in anger. I have been polite and nice through all of this, keeping a strained smile on my face as I place the change in his hand. I head back to the counter to grab his food so I can be through with him ASAP. But as I place the tray in front of him, he levels a glare at me. 

Scammer: *Snapping* “I ordered the combo.”

Me: *Faking a smile* “Of course, sir. That will be an extra [amount].”

He waves one of his fingers in my face. 

Scammer: “Oh, no, you made the mistake of not having the intelligence to listen, so you’ll pay for it.”

Stifling a laugh at his ridiculous request, I merely shake my head. 

Me: “Afraid not, sir.”

I walked back to the counter as I hear a string of curses directed at me. Apparently, he complained about me “not paying for his meal.” The manager laughed at him. Ah, sweet karma.