The Importance Of Making Sandwiches

, , , , | Right | December 26, 2017

(I work at a well-known sandwich restaurant. I’ve been on my feet for eight hours without a break. I’m rather tired. A man in a fancy business suit walks up in a huff and looks at me funny.)

Me: “Welcome to [Restaurant].”

Customer: “Yeah, yeah.”

Me: “How are you today?”

Customer: “Tired. I’ve been working all day and only had a couple breaks.”

Me: “Yeah, I know how you feel; I’m tired, too. What can—”

Customer: “What would you know about being tired? It’s not like your job is important; you just make sandwiches for people all day. That’s not important.”

Me: *a little stunned* “Well, if my job isn’t important, then make your own sandwich.”

(I backed away from the counter and walked into the back room. The guy stood there for a good three minutes before realizing that I was not coming back. He finally left, but not before spewing out some profanity.)

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Stamping Out This Scam

, , , , | Right | December 16, 2017

Customer: “I have a full stamp card here; I’d like my free sandwich today.”

Coworker: “Oh, all right! Sounds good! Let me just ring up your chips and drink.”

Customer: “Fine.”

Coworker: “Can I please have your stamp card?”

Customer: “No.”

Coworker: “Oh, so, you… don’t want to use your free sandwich today?”

Customer: “No, I do. But I was told by one of the other girls that I could keep the card. You must be new.”

Coworker: *who has worked there for almost seven months* “Uh… but we can’t give you the free sandwich without taking the full card.”

Customer: “I want my free sandwich!”

Coworker: *to me* “I can get a second opinion, if you like?”

Me: *to customer* “Yeah, I’m so sorry, but we can’t give you your free sandwich without taking the full stamp card. If we let people keep their cards, they could just come back another day and get another free sandwich.”

(I don’t actually say “stealing” because I don’t want to offend her, but it’s obvious what she is trying to pull.)

Customer: *obviously very annoyed* “That doesn’t make any sense. I want my free sandwich, now! And you had better fill my soup cup up all the way this time!”

Coworker: *managing a smile* “Yes, of course, ma’am; let me just finish ringing you up.” *physically pries the stamp card from the lady’s fingers*

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Can’t Vouch For That Scam

, , , , , , , , | Right | December 12, 2017

(I’m a two-month employee at a popular sandwich store in an outlet mall’s food court. I am the only one in the entire store during the lunch rush. A middle-aged woman in a unicorn shirt and tattered jeans comes up to the line for her meal. She orders a half a ham sandwich, and the process goes through as normal. I’m very stressed, but trying my best to be as polite as I can.)

Me: “That’ll be [total], ma’am. Cash or card?”

Customer: “I have this coupon.”

(The coupon is clearly fake. It’s some Google images put together in Paint, with plain text on the front that says “ONE FREE SANDWITCH.”)

Me: “I’m sorry, ma’am; I don’t think I can accept this.”

Customer: “Why the h*** not?”

Me: “I would need my manager’s approval for a coupon of this type, and she’s not in right now.”

Customer: “Oh, that’s bulls***. The management for the mall gave me that coupon because I am a bus driver and I drove 100 people here. That’s a lot of business!”

(The woman begins to yell obscenities at me, including telling the line of now over 30 people to leave because the service isn’t worth it. I am flustered, embarrassed, and on the verge of tears. The mall does give bus drivers of 500 or more people food vouchers for the food court, but they look completely different, and they include the mall’s official seal. They also require the manager’s approval.)

Customer: “I cannot believe this. My daughter would have your head! Who the hell do you think you are, refusing this?”

Me: “I-I’m sorry, ma’am. I don’t—”

(The woman suddenly lunges over the counter and takes a swing at me, trying to punch me in the face. I’m skittish and timid by nature and quickly dodge under her fist. She grabs her sandwich and sprints away. I am completely in tears at this point, but people have been patiently waiting. I void the transaction, then run to the next customer in line to begin his order, drying my eyes with my shirt. A few orders go through as normal and nobody says anything about my tears or the violent lady. One of the last customers in the long line asks my favorite type of cookie, orders three, pays for his meal, and then hands me the cookie bag.)

Customer: “These are for you. I think you’re very brave, and I’ve never seen someone tough through service in tears after something like that.”

(Those were the most delicious cookies I’d ever tasted, especially after that kind of day. I quit not long after that incident. I never saw the lady again, though.)

The Contrarian Vegetarian

, , , , , , , | Right | December 11, 2017

(I work in a sandwich shop. We’re close to closing, so the line’s glass case doors are covering the meats and vegetables. I open both when the customer arrives.)

Me: “Hello, ma’am. What can I get for you today?”

Customer: “Hi there. I’m vegetarian, so I can’t eat meat.”

Me: “That’s absolutely okay, ma’am. We have egg sandwiches, veggie sandwiches, and salads, and we also have a delicious vegetarian patty sandwich to offer you.”

Customer: “I know what I want, but I need you to clean your hands and the surfaces, because I can’t eat meat at all.”

(I rinse the food surfaces and the cutting knives, I clean my gloves, and I lower the glass case back over the meat since she’s made it clear it won’t be needed.)

Me: “Okay, ma’am. If that’s satisfactory for you, what kind of bread would you like?”

Customer: “Oh, the flatbread, please, half of one.”

Me: “Yes, ma’am, and your sandwich choice?”

Customer: “A ham, thanks.”

(I stop in my tracks and I hear my coworker giggling in the back of the store.)

Me: “Uh… A ham, ma’am? We don’t have any vegetarian substitute ham.”

Customer: “No, I mean a regular ham.”

Me: “Ma’am, ham is pork meat. Are you sure that’s the sandwich you want to order?”

Customer: “Positive, thanks! Actually, can I have double meat on that?”

(I double-checked before ringing her up that she knew ham was a meat and unsuitable for vegetarians, and she was perfectly happy with that, apparently.)

Using Her Inside Voice

, , , , | Working | November 20, 2017

(This sandwich shop has a system where you pay extra to eat inside because there is limited seating. This is a particularly busy day, but it’s cold outside and there is a free seat, so my friend and I decide to sit inside and pay extra. Both of us are ordering sandwiches which need to be heated up before serving. We also buy a small cake and a bottled drink.)

Employee: *as she hands me my drink and change* “I’ll give you the cake in a takeaway bag just because we’re out of trays, but I’ll bring your hot sandwiches over in a second, okay?”

Me: “Yes, that’s fine.”

(We go away and sit down to wait for our food and think no more of it. We haven’t started eating the cake at this point. Two minutes later another employee, possibly the manager, storms over to us with a face like thunder.)

Manager: “Did you two girls pay to sit inside? This is a busy restaurant, you know!”

Me: “Yes, we did. We’re waiting for our hot food.”

Manager: “Are you sure about that? You don’t want to tell me anything else?”

Me: “No. We paid to sit inside.”

Manager: “I don’t believe you. You have a takeaway bag. Why would you have that if you paid to sit in?”

Me: “Yes, I have a takeaway bag, but I haven’t started eating it yet. We paid to sit inside, and the girl behind the counter gave us our cake in a takeaway bag because you were out of trays.”

Manager:Why haven’t you eaten it?! You’re taking up space!”

Me: “Because, as I explained, we are waiting for our hot food to be brought over.”

Manager: “You say that, young lady, but I don’t believe you! I’ll be watching you girls, watching you very carefully!”

(She then leaves, and my friend and I continue to wait for our food. A few minutes later the original employee who served us returns with our sandwiches.)

Server: “I’m so sorry.”

Me: “Bad day?”

Server: “I wish. She’s like that every day.”

(I understand if it’s particularly busy and you’re not sure if someone has paid, but the way she confronted us about it was totally aggressive and unnecessary!)

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