Sub-Standard Sub-Service, Part 7

, , , , | Right | July 20, 2021

I work at the customer service desk at a large retailer with a sub shop, nail salon, and bank in the building. The phone rings.

Me: “[Store] Customer Service.”

Caller: “I want a refund.”

Me: “Okay, what did you buy and when?”

Caller: “I ordered [Sub] and it was disgusting.”

Me: “Umm, you ordered it?”

Caller: “Yes!”

Me: “From [Store]?”

Caller: “Yes!”

Me: “I’m sorry, I don’t understand. We sell premade subs but—”

Caller:No, you don’t.”

Me: “Ah, did you order from [Sub Shop]?”

Caller: “Yes. Jesus, no wonder you only make minimum wage!”

Me: “Well, ma’am, if you want a refund from [Sub Shop], you have to call them, not [Store].”

Customer: “Oh. I thought you could just transfer me.”

Me: “No, you have to call them directly.”

Silence for a few seconds, then…

Customer: “Well, you’re still stupid.” *Hangs up*

Related:
Sub-Standard Sub-Service, Part 6
Sub-Standard Sub-Service, Part 5
Sub-Standard Sub-Service, Part 4
Sub-Standard Sub-Service, Part 3
Sub-Standard Sub-Service, Part 2

1 Thumbs
270