Unlawful Sales

, , , | Legal | November 12, 2018

While shopping at a mall, I walked past a kiosk and the saleswoman at the kiosk tried to get my attention. I did what I normally do and ignored her. She tried to grab my shoulder as I walked past, so I grabbed her hand with my own hand, pulled it off my shoulder and twisted it to put her wrist into an uncomfortable angle before telling her never to touch me again. At that point, I let go and walked away.

After leaving the store I was visiting, I returned the other way and saw that the same saleswoman was at the kiosk. As I was watching her, she approached a female shopper and did the same thing when that shopper ignored her: she put her hand on the female shopper’s shoulder and tried to turn her around.

The female shopper screeched, whirled around, and hit the saleswoman in the side of the head with her purse. I don’t know what was in that purse, but the saleswoman dropped like a stone and was out cold on the floor. Mall security was there within a minute or so, and by that time the saleswoman was starting to come around.

Police were called — they happen to have officers stationed at the mall, so it didn’t take them long to arrive — and they started collecting statements from witnesses. I gave a statement from what I saw and also relayed my previous encounter with the saleswoman. I also saw them ask something of the mall security guard, who pointed up at the black domes on the ceiling, clearly indicating to the police where the security cameras were located.

The saleswoman refused medical attention and insisted on pressing charges against the shopper. The police officer laughed and said, “Lady, if the security camera footage matches up with what the witnesses have said, you’re the only one who’s going to be charged with anything.”

Managers Who Don’t Listen To Their Staff Are Late To Realize Their Own Folly

, , , , , | Working | November 10, 2018

(I work in a story in the mall. The store is pretty big, and we keep the gates closed when we’re not open, so whenever someone comes in for an opening shift, they have to buzz in and wait for a manager to come open the gate. Generally, opening shifts begin around 9:00, and the store opens at 10:00. Yesterday, my coworker was ten minutes late. Our manager spoke to her about it, and she promised that it wouldn’t happen again. Today, at 9:45 she buzzes to be let in. I witness the following interaction.)

Manager: “Come on, [Coworker]. We just talked about this. You can’t just come in whenever you feel like it.”

Coworker: “But—”

Manager: “I mean, five, even ten minutes, and I can look the other way, but it’s 9:45. It’s not fair to anyone else who’s opening.”

Coworker: “I’m not—”

Manager: “I don’t care, okay? You already had one warning, and the next day, you’re even later! You can’t do that. I’m going to have to write you up.”

Coworker: “It’s not—”

Manager: “What? What do you have to say for yourself?”

Coworker: “I’m not scheduled to open today. My shift doesn’t start until 10:00. I came in now so that I could be sure that I was early.”

Manager: *pause* “Next time, you should say so.”

Employees That “Lose One’s Shirt” In The Workspace Never Make It To The Top-less

, , , , , , , , | Working | November 5, 2018

I’ve been working at my store for almost a year and a half now. My store is one of three “sister brands” that all have locations within the mall. This means that we are all owned by the same “parent company,” and although we all stock different items, our inventory all comes in from the same warehouses. Because of this, every so often one store will accidentally receive an item of a sister store’s merchandise. The policy when this happens is to have an employee simply take the mistaken item over to whichever store it belongs to. The employees at that store are then responsible for entering the item into their inventory and selling it.

A few weeks after I first started working for my store, I was unpacking a shipment of new merchandise and came across a shirt belonging to [Sister Store]. Not yet knowing what to do with it, I alerted my manager, who said she would take care of it. So, I handed the shirt off to her and promptly got back to work, forgetting about it.

Fast forward to today, when my coworker stops me to point out a very familiar shirt hiding in the corner of the hold rack. I immediately recognize it as the same shirt that I unboxed over a year ago.

As it turns out, someone had taken it over to [Sister Store] and explained the mixup… but the employees there had refused to take it. I don’t know if they ever gave a reason why, but apparently they eventually sent our employee back to our store, still carrying the misplaced shirt. And it’s just been hanging out on our hold rack ever since, waiting for someone to figure out what to do with it.

Gave Yourself The Trick

, , , , | | Right | October 31, 2018

(I work at a local mall in the information booth. Two nights ago we held trick or treat for the kids. They could go around to the different stores and get candy. Tonight, a lady and her two kids come up, and the kids are in costume. The lady shows me her phone and gives me a dirty look before I even approach her.)

Lady: “What is up with this? It says on the community website that trick or treating is tonight, but no stores are passing out candy!”

Me: “I’m sorry, but our trick or treating was on Thursday night.”

Lady: “Then why does it say on the website that it’s tonight?!”

Me: “I’m not exactly sure, but we had signs all around the mall advertising for our trick or treating.”

Lady: “I just don’t get why you would advertise for one day, but have it posted online for a different day! That’s false advertising!!”

Me: *scrolls up to the top of the page on her phone and sees that it’s advertising for October, 2015* “Ma’am, this is last year’s hours. It says at the top that it’s for 2015.”

(Her attitude suddenly changes upon realizing this.)

Lady: “Oh… I didn’t see that. Hmm… sorry, kids. And sorry about that confusion.”

Me: “That’s quite all right. Mistakes happen.”

(As she starts to walk away, she makes this last remark to me. Rather rudely, I might add.)

Lady: “I even told my friends with kids who are out of town that it was tonight! Guess they came here for nothing.”

(I felt bad for the kids: one, for being in costume and getting no candy, and two for having her as a mom.)

Doesn’t Get How Coupons Are Supposed To Work

, , , , , , | Right | October 25, 2018

(I’m a supervisor at a children’s clothing store. We have a store credit card, and people who are cardholders get a coupon with their monthly statement. It’s paper, and we have no way of looking up coupons on the computer.)

Customer: *brings three bags of clearance to the register* “Price check all of this.”

Me: *politely* “Sure! No problem.”

(I scan everything; nothing is more than $6.)

Customer: “Okay, ring all of it up. I have a card here, but I don’t have it with me.”

Me: “That’s no problem, we can do a card look-up with a few questions. Your total is [less than $70] and you get 5% off for using your card today.”

Customer: “I have a 20% off coupon at home; look that up, too.”

Me: “I’m sorry, ma’am, but our system doesn’t let us look up coupons. Was it an email? If so, I can scan it off your phone.”

Customer: *huffs* “No! It came with my bill. Give me the coupon.”

Me: “I’m sorry, I can’t. We don’t have—”

Customer: *explodes* “Well! I don’t buy anything without a coupon. How dare you be so unreasonable?!”

(She then stormed out, leaving me to rehang and put away every single item. It took twenty minutes. I found out she came back the next day and complained that I didn’t hold the items, and demanded an extra discount for the inconvenience.)

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