Unfiltered Story #197527

, , | Unfiltered | June 21, 2020

(I’m the customer in this one. My girlfriend and I are clothes shopping at a rather popular store in the mall. I leave her to go look at some sale items. Another customer is over there with me, looking rather irritated and confused. I can feel her looking at me, so I finally look back, wondering if she wanted to ask me something.)

Customer: I need some help.

(I look around, wondering if there is someone who can help her nearby.)

Customer, louder: I need some help!

(At this point, I realize she might be talking to me, thinking I work there. I have no idea why, because I’m dressed down in shorts and a tank top. I don’t look like I work there at all, especially because the people working the floor wear bright yellow lanyards.)

Customer: Aren’t you going to help me?

Me: Oh, I don’t work here.

Customer: You don’t work here?

Me: No…

Customer: Do you know anyone that works here?

Me: Um…no?

Customer: You don’t know anyone that works here?

Me: No?

Customer: Are you sure?

Unfiltered Story #197513

, | Unfiltered | June 20, 2020

(I’m the wierdo in this story. I blame it on being hungry. I go into a tea store to look for an infuser for my mother.)
Me: Hi, I’m looking for a… uh…
Employee: *Waits patiently*
Me: For, uh… thingy… for… tea.
Employee: Like… a tea set?
Me: No, for like, tea, but not in a bag.
Employee: Loose leaf tea?
Me: Yeah. I’m looking for a thingy to make loose leaf tea.
Employee: Oh, you mean an infuser!
Me: Yeah. It’s for my mother.
Employee: Well, we have these over here. *Shows me infusers*
Me: Hmmm… I’m not sure if I can use these. It’s for my mother and she’s old and…
(And then I just walk away. Afterwards I wonder WTF was wrong with me. I decided it was because I was hungry and went to the food court.)

Unfiltered Story #196236

, , , , | Unfiltered | June 12, 2020

It was close to the end of the day on a Saturday so the place was packed. I was the manager on the floor and I had two associates helping customers as well. There was roughly 12-15 customers shopping and we had to quickly go from customer to customer, making sure everyone was being helped sufficiently. I saw a woman pushing a shopping cart with two very loud screaming children, trying to find a size. I approached and asked if there was anything I could help her find. She asked where my 34Cs were, because she was buying a gift for her neice. I told her she had to be more specific, since everything comes in that size. After going back and forth for about 10 minutes, she picks a couple items and asks me to help her find a different size now, for her sister. Another 10 minutes later I started noticing a line up at the cash desk so I told my customer that I would be back momentarily. I was ringing through a customer when I heard a strange noise. I looked up and my customer was waving her hand at one of my coworkers and hissing. My coworker was in the middle of helping another customer so she didn’t make a move to help the one hissing at the back. Then my customer started yelling “Hello??” to me as I was in the middle of a transaction. So I held up a finger and said “one minute ma’am”. Finally the woman came to me with her cart of screaming children and four bras that she wanted to buy as gifts for her neice and sister. She told me I had been very rude to her by not assisting her when she needed help and that I should not be paid for today because I was rude to a customer. I apologized and told her I can only help one customer at a time. As she was paying for her purchase her cell phone rang so she answered it and proceeded to ignore me while I was trying to take payment. Finally we completed the transaction and she walked out still on the phone. In Canada (as it is with most countries) it is very rude to not offer a thank you at the end of a transaction. The next day I saw her and her husband and two loud children come into the store and talk to one of my newer associates. I heard my associate tell her that she would have to talk to the manager and pointed to me. The woman came up to the cash desk, seeming to not recognize me, and put one of the bras on the counter and said she wanted to exchange it. I looked at it and it had a large brown stain on the front of it. I asked what had happened and she said it was like that when she bought it. I laughed and said no ma’am it was not like this when I sold it to you last night. I would not have sold an item that had a large stain on it. She told me it wasn’t her size either and didn’t fit. I told her that’s because this one was for her sister. She said she wanted an exchange for a clean one because she can’t send it all the way to her sister in Africa if its dirty. I told her I was sorry but I couldn’t do the exchange since the item was in perfect condition when I sold it to her. I suggested she try washing it. Once she realized I wasn’t going to back down she turned and yelled to her husband that was standing outside the store and said that I wasn’t going to do the exchange, and seemed pretty upset about it. They yelled to each back and forth for a few moments and she eventually left. Once she left my coworkers and I had a good chuckle and even the other customers who witnessed the interaction had a good laugh.

Unfiltered Story #196228

, , | Unfiltered | June 11, 2020

(I work at the customer service desk at the local mall. Whenever we have a holiday weekend, our hours change. Not drastically, just open an hour earlier than usual. It never fails. Whenever it comes up to a holiday, the phone rings off the wall with people asking about our holiday hours. So, I changed the greeting on answering the phone)
*phone rings*
Me- “Hi, thank you for calling (local mall) our hours for this weekend are 9 am-9 pm. My name is (name), how can I help you?”
Customer- “yes, I was calling to see what your holiday hours were”
Me- *internally screams*

(Even though I said the hours whenever I answer the phone, people will still ask. I have lost all faith in humanity.)

It Was By Design(er)

, , , , , , | Right | May 27, 2020

I’m a recent college graduate, and I’ve just gotten my first check from my first “big girl” job. I decide to use some of it on a pair of earrings from a very whimsical designer that I’ve always liked but could never afford.

I get to the store and see “store closing” signs everywhere. There are a few people in the store. The sales associate calls out a friendly greeting, as she’s seen me come in a few times and sigh over items that I couldn’t afford as a broke college student.

Me: “Hi! I’m sorry y’all are closing. I can finally get my first [Designer] item and it might be the last.”

Sales Associate: “I’ve seen you in here a couple of times. I’m glad you came back to buy something from us before we closed. What do you have in mind?”

Me: “Oh, some earrings. Nothing super pricey, though.”

I spot a pair of dangly heart-shaped earrings at the register.

Me: “Wow, those are gorgeous!”

Sales Associate: “Right?! They sold fast. I think that’s our last pair. Unfortunately, they are still full-price.”

Me: “Darn. What do you have on sale?”

Sales Associate: “Sale jewelry is back by the dresses. We just reduced a ton of stuff today so you’ve got a lot of options. Holler if you need anything. I’m happy to help!”

I thank her and get to browsing. Almost immediately, a snotty customer in her forties gets in my way, blocking the aisle, and demanding attention from the sales associates. She makes comments about actually being able to afford the items in the store and huffs every time she sees me. Whatever.

I find a pair of earrings and a ring at a huge discount and get in line to buy them. Who should get behind me but [Entitled Lady], on her cell phone, talking loudly. I then hear this gem:

Entitled Lady: “Oh, there’s some heart-shaped earrings at the register. Totally cute. I’m buying them.”

I roll my eyes. Of course, she wants those, and she can probably afford them, too! It’s my turn, so I step up to the register. It’s the same sales associate from earlier.

Sales Associate: “Hey, nice choices! Glad you found some stuff. Anything else you want to add?”

I pick up the heart-shaped earrings and look at them.

Me: “I’m gonna kill my budget if I buy these, but gosh, they’re so pretty.”

Sales Associate: “You know what? Let me see something.”

She rings them up with my other purchases and types something in the computer.

Sales Associate: “Oh, look at that. They went on sale just now. You want them?”

I look at the price. I can now afford them. The sales associate is grinning.

Me: “Yes! Thank you!”

Sales Associate: “You’re welcome. You’ve made excellent choices today. You can swipe your card whenever you’re ready!”

She finishes ringing me out, wishes me a great day, and calls up [Entitled Lady]. I walk very slowly to the exit, because I want to hear what happens next.

Entitled Lady: “Hey, I wanted those heart earrings. Where did they go?”

Sales Associate: “What? Oh! Someone must’ve bought them.”

Entitled Lady: “What?! You must have more in the back!”

Sales Associate: “So sorry, ma’am, but that was our last pair, and we won’t be getting any more.”

I hustled out of the store laughing. That was eight years ago, and I still have those earrings!

This story was featured in our May 2020 roundup!

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