Not Up-Lifting Examples Of Humanity

, , , , , | Friendly | March 13, 2019

One summer I fell over quite badly, resulting in a severely sprained ankle. For about two months I was on crutches, with my lower left leg encased in a solid, bulky, black boot for support and protection. I had physio appointments at the city centre hospital, after which I usually went to the food court in the shopping centre on my way home.

This shopping centre has two main levels with stairs, escalators, and lifts between them both. The food court is on the first floor, overlooking an entertainment and display area on the ground floor. I couldn’t handle stairs at that time, for obvious reasons, and I was wary of trying to go up the escalators on crutches, as well. This meant I had to use the lifts, an experience I usually try to avoid.

One time, I went to the lift nearest the entrance where I came into the shopping centre. I was tired and wanted to sit down, and I knew there were seats near the lift upstairs. There were about half a dozen parents with pushchairs waiting to use a lift that can carry four at a time, so I knew I’d have to wait. The first group went up, and while waiting for it to come back down another pair of pushchair-wielding mothers joined us.

When the lift opened again, these new arrivals physically pushed me out of the way in order to get in the lift first. “Mothers before cripples,” one announced, with the other rebutting, “She’s probably faking it, anyway.” The lift was gone before I could get back up off the floor.

On another post-physio visit, I decided to use the lift nearer the food court. Like the other lift, it can hold four pushchairs with accompanying adults. There was only one pushchair waiting when I limped over. The lift arrived, disgorged its occupants, and the man with the pushchair got in and immediately turned the pushchair sideways across the entrance. He was completely blocking it, preventing me from getting in the lift myself. He didn’t explain himself or say anything; he just blocked me from getting into the lift so he could have it to himself.

After those two incidents, I started coming into the centre via the street entrance of one of the shops, and using their lifts to get up to the first floor instead of hoping that the centre lifts would be usable first time.


, , , , | Working | March 11, 2019

(I am in the mall with my kids, hurrying to drop them to a movie at the cinema in the mall. I see a product I have heard a lot about but not seen in a shop at a pop-up kiosk, and I stop. My plan is to go shopping while the kids are watching their movie, so I want to know if the product is reasonable, and then I will come back and look at the options.)

Me: “How much are these?”

Salesperson: “Well…” *launches into a spiel about benefits of the product, which I already know*

Me: “Yes, but how much is it?”

Salesperson: *repeats spiel, does not give price*

Me: “Right… I have to go.”

(Surprise, I didn’t buy it, but the kids had fun at their movie. A week later, the shop was gone when I went past again hoping to talk to someone else. Maybe it’s just me, but if you refuse to answer a simple question, I am not going to buy anything from you!)

That’s Pretty Much What They Already Do…

, , , | Right | February 27, 2019

(A customer comes in looking to purchase a gift card.)

Customer: “Are gift cards final sale?”

Me: “Yes, they are.”

Customer: “So, they don’t come with a fourteen-day gift card exchange like everything else?”

Me: “No, madam, they don’t. It does not work that way.”

Customer: “That makes no sense. Never mind!”

Me: “Okay, have a good day. Bye.”

The Hotel Is Connected To The Mall Like You’re Connected To Your Ears

, , , , | Right | February 19, 2019

(I work at the customer service booth for a very large mall. The phone rings and I pick it up.)

Me: “Hi. Thank you for calling [Mall]. You’ve reached customer service; how can I help you?”

Caller: “Hello. Where are you located?”

Me: “Me, personally, as in the customer service booth?”

Caller: “Yes.”

Me: “On the first floor of the mall, between [Store #1] and [Store #2].”

Caller: “No, I mean where is [Hotel #1]?”

Me: “Well, we have two hotels connected to our mall — [Hotel #2] and [Hotel #3] — but we don’t have a [Hotel #1].”

Caller: “Oh, you mean this isn’t the number for [Hotel #1]?”

Me: “No, this is [Mall] customer service.”

Caller: “Oh, well, why didn’t you say something earlier? Thanks for wasting my time!” *hangs up*

(It’s like some people just don’t have ears!)

The Sauce Of All Your Woes

, , , , | Right | February 19, 2019

(I work at a pretzel store in a mall. We have tiny pretzel stick things that we sell in a cup. Our sauces are extra. We offer a discount to mall employees. One gentleman, wearing a uniform from a mall store, orders a cup of pretzels without sauce. He pays, gets his discount, and as I am filling his cup, he asks for three sauces.)

Me: “Okay, but that’s an extra for each sauce. Is that okay?”

Customer:What?! I have never paid for sauce here!”

Me: “Okay, well, let me ask my manager if I can give it to you.”

(My manager is standing five feet away and watching this whole exchange.)

Customer: “Ugh, never mind. Just give me two and I’ll pay for them.”

(He gets his food and sauces, pays, and starts to leave. Then, he turns back and asks:)

Customer: “What’s your name?”

Me: “[My Name].”

Customer: “I’m calling your corporate and reporting this.”

(My manager pulled me aside and said, “I kind of hope he does report you. ‘Yeah, hi, I went to one of your locations and your employee wouldn’t give me free food.'”)

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