No Doctor Can Save Her From That Entitlement

, , , , , | Right | May 2, 2021

I’m in the checkout line behind another customer. While her payment is being processed, the customer takes out her phone and begins a phone conversation.

Cashier: “Ma’am, would you like your items in paper or plastic?”

She waves him off, speaking on the phone.

Customer: “What was that?”

The cashier bags the items in plastic.

Cashier: “Would you like your receipt?”

The customer grabs the bags, still on the phone.

Customer: “Could you repeat that?”

Cashier: “Would you like your receipt?”

Customer: *Into the phone* “Hold on a minute.” *To the cashier* “EXCUSE ME! I am on the phone with my doctor! I would appreciate it if you would stop interrupting me! This is important!

She continues her phone conversation. The cashier then hands the woman her receipt. She grabs it, points to her card still on his side of the counter, and snatches it from his hands when he hands it to her. She storms out. I walk up to the counter feeling bad for the cashier.

Me: “Wow. I’m so sorry. I have no idea what her problem was. You must be having a really long day.”

Cashier: *Sighs* “Every day is a long day. Do you have your rewards card?”

My transaction went smoothly, but I still feel bad for that cashier. He handled it so well and was very patient and courteous. I filled out the email survey they sent me commending him.

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Self-Check Yourself Before You Self-Wreck Yourself, Part 3

, , , , , | Right | May 2, 2021

I witness a customer go to a self-checkout machine that has “NO CASH” written on it. After they have rung their purchases in, they start shoving their cash into any crevice they can find.

Me: “It says, ‘NO CASH.’”

Customer: “Yeah, I’m just trying to find out where to put the cash.”

Me: “No, you can’t use cash.”

Customer: “I know, but I’m trying to find out where to put it.”

Me: “Nowhere, because the register doesn’t take cash.”

Customer: “Oh, there’s a sign saying, ‘NO CASH.’ Okay, then.”

They wandered off to the main checkout line.

Self-Check Yourself Before You Self-Wreck Yourself, Part 2
Self-Check Yourself Before You Self-Wreck Yourself

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Refunder Blunder, Part 54

, , , , , | Right | April 28, 2021

I work at a craft store that has formally announced that they are going out of business. Because of this, we’re instructed to be strict with our sixty-day return policy for purchases made before we went into liquidation. All returns now require a receipt.

Customer: “I’d like to make a return.”

Me: “All right. Do you have your receipt?”

Customer: “Yes, I do.”

The customer proceeds to pull out several bottles of paint and a faded-looking receipt.

Me: “I’m sorry, but I can’t return these paints for you, as it’s not within our sixty-day return window.”

Customer: *Angry* “What?! But I was told that I could return them if I didn’t use them!”

Me: “And you could have within our sixty-day return window, but you bought these a year and a half ago, ma’am.”


Me: “I’m sorry, ma’am, but there’s nothing I can do.”

The customer then grabbed her paints and receipt and stormed out of the store.

Refunder Blunder, Part 53
Refunder Blunder, Part 52
Refunder Blunder, Part 51
Refunder Blunder, Part 50
Refunder Blunder, Part 49

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Fostering Some Growth In Your Classmates

, , , , , , | Learning | April 27, 2021

This happened in the mid-1980s. My state had just declared that only straight people could now foster children and I was one of many protesting this new policy. I was also getting an education degree. One of my teachers had us form small groups and choose an issue in the news about children or education to present on at the end of the quarter. I ended up in a group of about five people I didn’t know. I suggested the foster care topic and everyone agreed.

Our first meeting was in a restaurant. One of my fellow group members, [Student], was a bit older than the rest of us and brought along his eight-year-old daughter. He didn’t see the problem with the policy change.

Student: “I mean, I wouldn’t want a gay person babysitting my daughter.”

Me: “Oh. So, you wouldn’t want me to babysit her?”

Student: “What? No. You could babysit her. I just don’t want a gay person to.”

Me: “I see. So, I couldn’t watch her.”

Student: “I’d be happy to have you watch her. I just don’t want her around gay people.”

This continued back and forth a few times and he was completely clueless. The other students were trying not to laugh.  

Over the next month or two, we kept meeting and [Student] was always polite but still homophobic and opposed to gay foster parents. It didn’t matter for the project as we were only giving a factual overview and then each presenting on our own sub-topics, so we didn’t have to agree. [Student] had been planning something about how terrible it was for children to be raised by parents who weren’t straight. Eventually, I came out to him formally. He was surprised and didn’t say much.

At our last meeting before the presentation, we went over each of our sub-topics as some had changed a bit.

Student #2: “So, [Student], what have you decided for yours?”

Student: “I’m going to talk about the psychological harm to children when they’re taken away from their loving gay foster parents.”

And so he did. It was perfect.

This story is part of our Feel Good roundup for April 2021!

Read the next Feel Good roundup for April 2021 story!

Read the Feel Good roundup for April 2021!

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He Has Altered The Deal…

, , , , , | Right | April 23, 2021

I work for a high-end retailer in the men’s tailored clothing area. I’m selling a customer a suit, which, naturally, has to be tailored to fit.

Me: “Your suit will be ready a week from today.”

Customer: “A week?! I need it in two days!”

Me: “Well, I’m not sure if that’s possible, but let me call the alterations manager and see what we can do.”

Customer: “No, it has to be ready in two days. If I can’t have it in two days, the deal’s off. This is an emergency!”

I call the alterations manager, who isn’t known for her empathy, and beg, wheedle, and cajole, explaining that we really need to help this guy out and using up a favor with her. She finally agrees.

Me: “Okay, sir, we’ll have it ready the day after tomorrow at five pm.”

About three weeks later, the customer comes in.

Customer: “Hi, I have a suit to pick up.”

Me: “Oh, hi. I looked for you on [date the suit was completed]. We had your suit all ready for you.”

Customer: “Yeah, I just didn’t have a chance to stop by and pick it up.”

This happens distressingly often!

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