No Way Out… Of Doing What The Fire Department Says
I worked in retail in between jobs way back when, early nineties. It was December in a major department store that is no longer around.
The store tried to cram as much product onto the floor as possible, to the point that you couldn’t walk through the aisles and had to twist and turn to get past the fixtures set up with product. I casually mentioned to a supervisor that if the fire department ever came in, they would close us down for the hazards and lack of egress.
She was highly stressed and blurted out to me:
Supervisor: “You know what? Then call the Fire Department!”
I held my hands up and said “Easy”. She assigned me my duties, and that was that.
Well … she DID tell me to call.
On the way home, I stopped by a government building that had all sorts of agencies in it. I told the receptionist my plight, and she pointed to a phone on the wall.
Receptionist: “Tell the operator you want the fire department, and they will patch you through to the station’s non-emergency line.”
The fire Chief himself answered. I told him how crowded it was and what the supervisor said.
He had a good laugh and said:
Fire Chief: “We’ll check it out.”
I was off the next day but heard about it when I got back.
The fire chief and a station house full of firefighters had shown up to do an inspection. He told the store manager that egress was being blocked, and he’d have to remove a lot of the fixtures in the aisles.
The store manager said he had orders from corporate: fixtures stay.
The fire chief assured him he would win the argument.
The store manager stood his ground.
Fire Chief: “Alright boys, close them down!”
They evacuated the store (all three levels) and closed all entrances… in December… prime Christmas shopping season.
The store manager tried to protest, and suddenly the sheriff’s department started showing up.
Long story short, they were closed for five and a half hours while the chief, store manager, and employees rearranged the store to acceptable levels.
The supervisor never treated me differently, so I’m guessing she didn’t remember the conversation. The store manager, surprisingly, did NOT get fired by corporate but corporate was not happy.
About a week later, I’m working with the store manager and supervisor when she asks why we can’t do something a certain way.
Store Manager: “The fire department won’t allow that.”
And that was it.
