The Worst Exercise Of Any Gym Is Cancelling Its Membership

, , , | Right | January 18, 2020

(I work as a teller for a small, local credit union. A member comes in for his normal business, and then asks me to look up transactions on his account. It’s October.)

Me: “All right, I’ve got your account pulled up here. What information were you looking for?”

Customer: “What is my current balance?”

Me: “[Amount].”

Customer: “[Amount]? Really? I should have $10 more in there. Are you sure?”

Me: “Let me look…” *scrolls through transactions* “Well, there was a $10 automatic withdrawal from [Gym] for $10 three days ago.”

Customer: “What? Why?”

Me: “Do you have a membership with [Gym]?”

Customer: “I used to. I don’t go there anymore, though, so they shouldn’t be charging me. It was an introductory rate. I need to file a dispute for that charge. I never authorized it.”

Me: “Did you cancel your membership with them?”

Customer: “I think so. I mean, they didn’t charge me the last few months.”

Me: *scrolling through transactions* “I see… one in September… one in August… one in July… Yeah, so it looks like they’ve been charging you every month still. Are you sure you canceled? You might want to go there and make sure they canceled your membership, because they’re still charging you.”

Customer: “I mean, I don’t even go there anymore; why would they charge me? They should realize I don’t go anymore and automatically cancel.”

Me: “I don’t think that’s how it works. I recommend going to [Gym] or calling them and requesting them to cancel your membership.”

Customer: “I wonder if they will give me back those fees. Will you give me back those fees?”

Me: “No, because as far as we can tell, and while talking to you, the charges all sound valid. We would only dispute them if they seem to be fraudulent or unauthorized charges. You can definitely ask them, though.”

Customer: “Okay, I will do that.”

Me: “Okay, good luck with that!”

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A Supreme Apology

, , , , , , , , | Working | January 18, 2020

On busy days, my boss has me call in pizza for the entire office. That’s about 300 or so people. The pizza shops in the area are generally super considerate and work with me to get the pizza delivered and/or in stages, so even if I only have an hour’s notice, we can start serving on time. This round, we order cheese, pepperoni, and supreme, though the supreme is only ten pies — about a quarter of the numbers the other two have.

As we get serving, I’m called away briefly, and when I get back, my coworker says that none of the supreme pizzas were delivered. At this point, I’m too tired and frazzled to doubt him, especially when three other people back him up, so I take ten of the pizzas back and explain the situation to the employees there.

One employee says he’s absolutely sure he made those ten supremes and that I must be mistaken, which I deny and explain that all my coworkers who were serving confirmed. We go back and forth for a couple of minutes before the employee offers to call his manager. Once off the phone, he tells me his manager will be in tomorrow and will be able to process a partial refund, which was all I wanted since the other pizzas were fine.

The next day, as I’m walking to my desk, I notice something: a plate with pizza leftover from yesterday, and it’s definitely not just cheese or pepperoni. I ask my coworker about it, and she tells me one of the servers gave it to her yesterday. The same one who told me we didn’t get any supreme whatsoever.

I talk to the coworker who was serving the day before, and he explains that he and the others thought it would be funny to play a joke on me. I’m royally ticked off at this point because I had to make an extra trip out to the pizza place to return the pizza, I was going to have to make another that day for the refund, I was stressed about the order being wrong, I stressed out the poor employees who had been kind enough to get all these pizzas for us on an hour’s notice, and I undoubtedly sounded like one of those people NAR loves to make fun of.

In the end, I swallowed my pride and went back to the pizza shop to apologize and explain what happened instead of getting a refund. If I could’ve, I would have dragged every employee who lied to me by the ear to that shop to apologize, as well.

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Unfiltered Story #182535

, , | Unfiltered | January 17, 2020

(I work in administration for a feedlot – raising cattle for beef – and while I’m not the main secretary, I do answer the phones when my coworker isn’t available to. My coworker has stepped away to use the rest room and the phone rings.)

Me: [Company Name}

Customer: [Coworker’s name]?

Me: No, this is [my name], [coworker] stepped away for a minute, can I take a message?

Customer: Oh, I must’ve called the wrong number.

Me: No, this is the right number, she’s just stepped away.

Customer: No, no I called the wrong number. *Hangs up*

Me:…

Because A Bandage Can Totally Fix A Mild Traumatic Brain Injury

, , , , , , | Working | January 15, 2020

(My boss refuses to believe employees who say they’re injured. We are working together in a small space with several obstacles, and he accidentally bumps me sideways, causing my head to bounce off a steel beam. After I regain consciousness about thirty seconds later, I slowly get to my feet, still dazed and bleeding.)

Me: “Boss, I’m taking the rest of today off and going to a doctor to be checked out.”

Boss: “No, you’re not. Go wash yourself up and slap on a bandage, and then get back in here.”

Me: “Not happening.”

Boss: “You’re being insubordinate. Do what I tell you.” 

(I walk out, wash off the blood from my forehead, bandage it up, and then go straight to HR to report what happened before heading for the doctor’s office. Luckily, it’s only a “mild” concussion. I take three days off and come back to work.)

Boss: “You disobeyed my orders. Sign this writeup.”

(I snatched the writeup from his hands and stalked off to HR again, showing them the unsigned writeup and mentioning a few things like “unsafe work environment” and “OSHA regulations.” The writeup was thrown out and my boss was demoted and transferred.)

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It Pays To Look Out For Each Other

, , , , , , , , , , | Working | January 14, 2020

(I have been receiving government benefits for a little while after leaving a violent relationship and being homeless. I finally get my own place and inform the agency responsible for the benefits; they tell me will send a rent certificate out so my landlord can sign it so I’ll receive assistance in paying rent. Fast forward a month: despite asking numerous times for it, it never arrives. I’m just managing to pay my rent but have very little left for food, bills, and essential medication. I go into an office to get one so my landlord can sign it before leaving the country for three months. I spend an hour and a half waiting for two pieces of paper, run and get my landlord to sign what he needs to, and then head back to the office. I wait another hour for a lady to take the papers.)

Lady #1: “It will be in your next pay.” *starts to walk off*

Me: “Excuse me, but I’ve waited for a month for the rent certificate. I really need the money. Shouldn’t I get back paid?”

Lady #1: “It will be with your next pay.”

Me: “I’m sorry, but I was told it could be done immediately. I would also like to know how much the assistance will be.”

Lady #1: “Fine, take a seat and I’ll find out.”

(I wait another twenty minutes.)

Lady #1: “It will be [amount that’s $50 less than should be] and will be with your next pay. If you want money now, you have to get on the phone.” *walks away*

(I get on the phone to a department that is notorious for keeping people waiting and then not helping. I am extremely lucky to get a woman who goes above and beyond. She messages the lady I originally dealt with to actually upload the paperwork — which she hasn’t done — and gets the amount I am to receive corrected. Because the office I am in is closing, the lady I originally dealt with tells me I have to leave. The second lady promises to call me on my mobile once she has everything sorted out. Twenty minutes later, [Lady #2] calls me and verifies who I am.)

Lady #2: “I have some good news: [correct amount] will be in your account overnight. I’m sorry for what happened today at the office but I’ve had four people working on it and it has been escalated to a supervisor.”

Me: “Thank you so much. Everyone else I’ve dealt with didn’t care, but you’ve been amazing. I really appreciate it.”

Lady #2: “Not a problem; I’m glad I could help. Now you mentioned you need medication; is there anything else you need tonight? I won’t be able to give a lot right now as the money will be in your account tomorrow, but I can see what I can do.”

Me: “Just my meds, which will be about [amount], and something for dinner.”

Lady #2: “What about getting home? It’s too hot to be walking long distances.”

Me: “I have enough on [travel card] to get home. Thank you.”

Lady #2: “Okay, I’ve just put [amount] on your account, which means you’ll get [amount] tomorrow. Things will get better; keep your head up.”

Me: *now crying* “Thank you so much. You’ve been amazing. No one else I’ve talked to has cared. Thank you, have an amazing rest of your day.”

(This might not seem like a lot, but the second lady I spoke too really went above and beyond to get it sorted and make me feel better. So, to the lady, if you’re reading this, thank you; your kind words and going the extra mile to fix others’ mistakes for someone on the end of the phone really made a difference.)

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