Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

A Desktop Is A Desktop Is A Desktop

, , , , | Working | CREDIT: m31td0wn | May 20, 2022

One of the team leads in my department was having trouble getting something to work in Excel and pinged me for help. I asked if she could email me the spreadsheet so I could take a look myself. She sent me a link instead… to the spreadsheet on her desktop — as in, her C:\Users\Username\Desktop\ desktop.

I began rubbing my temples because I knew this particular person well enough to know that a simple explanation would not be heard, processed, or acted on. But I had to try anyway.

I responded, explaining that I couldn’t access files stored on her hard drive and that she needed to send it to me as an attachment.

Team Lead: “It’s on the desktop. If the link won’t work, just open it.”

Me: “Your desktop and my desktop are not the same thing. I am no more able to open items on your desktop than you are of opening things on mine.”

Somehow, she decided to start arguing with the guy that she wanted help from. If I’m so incompetent, why are you asking me for help?

Team Lead: “I’ve opened the recycle bin. You have a recycle bin. Therefore, since we both have recycle bins, you should be able to open things on my desktop.”

This is the point where I dialed back the professionalism and decided to let my tenure absorb the hit if she pitched a fit.

Me: “Excuse me.”

I got up and turned on the kitchen faucet. I work from home and I know from prior experience that it’s audible from my home office. I sat back down at my desk.

Me: “I’ve just turned my kitchen faucet on. Do you have any water in your sink?”

The silence lasted a good ten seconds, and I swear I could almost hear the hamster wheel in her head straining. And she finally said, quietly, and clearly trying to sound as neutral and unflustered as possible:

Team Lead: “Okay, that makes sense. I’ll send it over as an attachment.”

Sometimes You Get Exactly What You Ask For

, , , , | Working | CREDIT: waitak | May 19, 2022

Years ago, I was the Chief Technology Officer of a software company that was perhaps the worst-run company I’ve ever seen. It was run by a “chairman” who used to be a flight engineer and who had no experience at all in the software industry.

One day, in his expansive wisdom, Mr. Chairman decided that we were going to give his friend (a local pastor) an office. I was ordered by Mr. Chairman to make it impossible for anybody — “Even you!” — to access any of Mr. Pastor’s files — because, y’know, privacy and stuff. I attempted to point out a couple of problems with that scenario but was immediately shut down and ordered to do what I was told.

Now, this particular person had… well, let’s call it a quirk. When anything went wrong with his computer, his solution was to format his C: drive. (Yeah, I know…) The inevitable happened, and Mr. Chairman ordered me to restore all of Mr. Pastor’s files from the backup (which we normally did… ahem… religiously).

I looked at him innocently and said, “What backup?”

It took possibly five seconds for steam to begin pouring from his ears, and for him to start screaming, “YOU MEAN YOU DIDN’T DO A BACKUP?! WHY, YOU!” and so on.

I waited for him to finish, and then I asked him politely how he proposed that I do a backup of files that I’m not allowed to have any access to. The silence that followed was glorious.

Just Not Linux-ing Up For These Scammers

, , , | Legal | May 19, 2022

I am a Linux user. I have an enormous amount of fun with “there is something wrong with your Microsoft software” scammers.

Scammer: “Go to the Start icon.”

Me: “I’m restarting my computer. Hold on.”

I make them wait.

Then, they try to tell me where the start icon is. But it isn’t there. They keep trying to get me to do things I can’t do. Eventually, I tell them I use Linux. They swear at me and hang up.

People everywhere: if you get a call from someone who says there is something wrong with your computer, hang up. If you are concerned, get a local tech support company to help you.

Not App-y About This Reception

, , , | Healthy | May 13, 2022

I have a chronic pain condition called fibromyalgia and have been taking the same high-strength painkillers for three years now. I recently moved across the city and had to register with a new general practitioner’s surgery. They have an option where patients can request medication through the national health care app, which I do on a Wednesday a week before my prescription runs out. This painkiller has serious withdrawal effects that start eight hours after the last dose and get progressively worse in a short amount of time.

On Monday evening of the following week — five days after I requested my prescription — I check the app to see that my prescription has been rejected and a note saying to call the GP. I call on my lunch break the next day, Tuesday, thinking forty-five minutes will be plenty of time to get through to reception and sort it out. More fool me; my lunch break ends and I’m still on hold.

Thankfully, my workplace (a nursery/daycare) is lax on us using our phones while on shift so long as we’re not taking photos of children or ignoring our duties, so I opt to do the washing up after lunch with an earbud in listening to the hold music.

An hour and fifteen minutes into the call, I’ve finished washing up and there’s no cleaning to do inside, so I head to the garden with my earbud still in. It’s tricky to hold a conversation with the children and my coworkers through the repetitive music still in my ear, but I manage. If it were anything else, I’d give up and call back the next day, but I only have a day’s worth of painkillers left and really don’t want to go into withdrawal. After an hour and forty-five minutes of being told I’m “number one in the queue,” I finally get through to the receptionist.

Me: “Hi. I ordered a prescription of [painkiller] through [App] last week but it’s been rejected it and says to call the GP?”

We go through the verification process to bring up my account.

Receptionist: “It looks like we released a prescription for you on Thursday of last week. Is that what you’re calling about?”

Me: “Yes, but the app says it’s been rejected, and I only have a day’s worth of my old script left.”

Receptionist: “Oh, no. It was released on Thursday; it’s waiting for you at [Preferred Pharmacy]!”

Me: “So, I’ve been on hold for nearly two hours for nothing?”

Receptionist: “Two hours?! I’m so sorry you had to wait that long. We’ve been having problems with our system, and it only notified us you were waiting a minute before I took your call!”

Me: “All right, I understand, but I don’t get why the app said it had been rejected when the two other medications I requested at the same time were approved.”

Receptionist: “I’m so sorry. That’s a really long time to wait and I do apologise. Unfortunately, we don’t have any control over the app so I couldn’t tell you why it was marked as rejected. But your prescription is ready to be collected at the pharmacy.”

Me: “All right, thank you for confirming that.”

The receptionist gave me a code to give to the pharmacy in case they didn’t have my script on their system and we hung up. I understand it wasn’t their fault that the app was wrong or that their system has a bug, but I still spent over twelve hours worrying that I wouldn’t have my painkillers before my current packet ran out and spent over an hour only half-focused on my job for nothing.

I tried to report the issue on the app, but our government-run national healthcare service apparently doesn’t have that feature, so there’s nothing I can do. I’m grateful to have tax-funded healthcare which means I pay a little under £10 a month for medications that would cost hundreds, if not thousands, in other countries, but it’s frustrating to have this or similar issues pop up every few months on what should be a simple interaction. Yet another side effect of the budget cuts destroying what was once a well-oiled machine, I guess.

Sometimes You Need A Refresher… Or Five

, , , , , | Working | May 11, 2022

I am a twenty-seven-year-old engineer who works at an engineering consultation company. Basically, we work with large clients to help them solve their most complex engineering projects. Oftentimes, these are issues that a fleet of PhDs cannot even solve on their own, and we are giving these tasks to a single person —often with only a Bachelor’s degree to their name. This is a long way of saying that I work with a bunch of smart people.

I am one of two female engineers, surrounded by mostly men who are “older” than me and all have at least a Masters. (The oldest one is thirty-one years old.) This means I end up holding their hands quite a bit.

Coworker #1: “What is the password for the [Desktop]?”

Me: *Walks over* “Uh, no idea. Why do you need it?”

Coworker #2: “We are trying to connect to the VPN.”

Me: *Pauses* “Why?”

Coworker #2: “We are trying to access the shared folders and we need to connect to the VPN.”

Me: *Addressing [Coworker #1]* “First of all, the VPN is to access the Internet remotely. This guy is connected directly into the Internet via that Ethernet cable.”

He seems to get it.

Coworker #2: “But how does it connect to the Internet?”

Me: “See that green cord coming out of the computer and going into the wall right there?”

Coworker #1: “Oh, yeah!”

Me: “It is connected directly to the router.”

At this time, I get onto the URL that allows you to access data remotely on any web browser.

Coworker #2: “So, it is already connected?”

Me: “Yeah. Second of all, the login that you use for this computer isn’t connected to the network. It is a basic guest login. So, knowing the password to it to get onto the VPN wouldn’t have done any good.”

Coworker #3: “What do you mean by that?”

Me: “My login credentials allow me to log on to any company computer, right? Well, there is nothing like that set up for [Desktop]. I mean, you can log onto it using your credentials, but not to [Username]. That is a local account to store our network licenses on.”

Coworker #1: “I see. So the password wouldn’t have worked to connecting onto the VPN.”

Me: “Correct.”

I motion toward the website and show him me logging in.

Me: “We can also remote into the Shared Folders using our login credentials. As you see, there are the Shared Folders.”

Coworker #2: “But we are having issues with the share folders.”

Me: “Yeah, well, you can still access it using the method I just showed you.”

I log out so [Coworker #1] can try.

Coworker #2: “So, is this an [IT] issue or what? Because we cannot access the Shared Folders on this computer.”

Me: “Well, normally, you can put in your credentials and access the Shared Folders remotely from the desktop, but I am guessing this is a you-did-something issue. Restarting the computer can help.”

Coworker #3: “So, we should restart the computer?”

Me: “If you want to kick everyone off the network licenses, sure. Or you could just use the URL I provided to download files. It doesn’t affect me, but your other coworkers might be mad.”

Coworker #1: “I only have a couple of files anyway.”

Me: “Sounds good to me.” *Walks away*

This is the fourth or fifth time I have had this conversation with these three. Their heads are just so full of complex problems that the basic solutions elude them. Documentation doesn’t help. I’ve tried. 

So, any time you are feeling down about yourself, remember the time a PhD, a PhD candidate, and a man with his Master’s in computer engineering all tried to connect a desktop to the VPN. Everyone has their strengths and weaknesses.