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This Is A Wine’d Up

, , , , , , | Right | December 17, 2021

I help manage a liquor store in Glasgow. As I’m stocking, a customer bursts through the doors in a bit of a fluster.

Customer: “Hello! Can you please help me? My friend has sent me out looking for a particular bottle of wine for their party tonight. This is the fourth shop I’ve been to, and nobody has it.”

Me: “Well, I can certainly try.”

Customer: “Thank you! It’s called Maison Rouge.”

Me: “Umm, that sounds familiar, but I don’t think we have it.”

I spend a few minutes checking our stock with something tickling the back of my mind but not quite passing the message through.

Me: “No, I’m sorry, but we definitely don’t have it. There’s something about the name, but I can’t quite put my finger on it. Anyway, there’s a shop five minutes away you might want to try.”

Customer: “Oh, no. Well, hopefully, they will.”

She leaves and I stand and talk to myself for a minute.

Me: “Hmmm, Maison Rouge, Maison Rouge. Wait, she’s looking for a bottle of the House Red?!”

Alco-Popped Their Bubble

, , , , , , , , | Right | December 3, 2021

I am the deputy manager of a liquor store. In the UK, one can purchase alcohol for your own consumption from the age of eighteen, but it is illegal to purchase alcohol on behalf of a minor.

A woman enters and is shortly followed by two girls dressed in full school uniforms. As the woman browses, the two girls walk to the counter I am standing at and, as I look on in bemusement, review our selection of alcopops. Then, the woman joins them at the counter and asks them what they want. In full view of the CCTV cameras and me, the girls literally stand and point out what they want.

Customer: “I’ll have two of your large bottles of [Alcopop], too.”

Me: “I’m very sorry, but I have to refuse that sale unless the two young ladies accompanying you can show me their IDs.”

Customer: “What?! That’s outrageous! Why?!”

Me: “Well, I have to remind you that it is illegal to buy alcohol on behalf of a minor.”

Customer: “They are my daughters! They can drink in my home if I tell them they can, and who are you to say that they can’t?!”

Me: “Unfortunately, I have no way of knowing that they are your daughters. What I do have is CCTV footage — which will be reviewed by the police — that shows school children selecting alcohol for you to buy them. There is no way I could process this sale and keep my job.”

Customer: “This is outrageous. I’m just going to go and buy the same things at a different location.”

And then they stormed off. I later learned that there is, in fact, a provision in law where children of a certain age under eighteen can drink alcohol at home under the supervision of their legal guardian, but who thinks sending in children in full school uniform to buy booze is a good idea?!

She Failed That Test

, , , , , , | Working | November 16, 2021

I am one of those people who looks younger than I actually am. This is not usually a problem, except when I try to buy a bottle of wine one day at my favorite liquor store. There is a new employee working there, the owner tells me, and he wants to test her with younger-looking customers.

The moment I step in, the new employee watches me like a hawk, even going into the same aisle as me. When I approach the counter, she grabs the bottle of wine and puts it behind the counter.

Me: “I was going to purchase that.” 

New Employee: “You look underage. I can’t sell this to you.”

Me: “I can prove I’m of age. Look, here’s my driver’s license.”

New Employee: “It’s probably a fake. I’m going to have to confiscate that.”

Me: “[Owner]!”

Owner: *Coming out of the back* “Is there a problem, [My Name]?”

Me: “Apparently, I’m too young, and she wouldn’t even look at my driver’s license. Now she thinks she can confiscate it.”

Owner: *To the employee* “[My Name] is one of my best customers. If you would just look at her license, you’d see she’s of age. And we don’t confiscate IDs, even if they are fake. That’s the cops’ job.”

The employee rings me through and tells me the total with gritted teeth.

New Employee: “And don’t come back!”

Owner: “[New Employee]! My office, now!”

The last time I went in there, the employee gave me a dirty look. The owner told me he gave her a warning and retrained her about treating customers with respect.

Cause For Pregnant Pause, Part 26

, , , , , , | Right | November 11, 2021

I work in a liquor store. We cannot serve anyone who appears overly intoxicated, and we are warned that the local police will occasionally send people in to do spot checks.

Over the course of one shift, [Coworker] and I are visited several times by a woman in her early twenties who is increasingly drunk each time before [Coworker] refuses service and has this conversation.

Customer: *Slurring* “What do you mean, you’re refusing to serve me? You know I’m over eighteen; I showed you my ID!”

Coworker: “I’m sorry but this is the third time you’ve been in, and you appear to be quite drunk, so I don’t feel comfortable serving you.”

Customer: *To me* “What about you? You serve me!”

Me: “Sorry, but [Coworker] is the boss, and you do seem a bit drunk.”

Customer: “I’M PREGNANT!”

Us: *Pauses* “Umm, okay?”

Customer: “I would not be drinking if I were pregnant, would I?! And I am pregnant, so I haven’t been drinking!”

Coworker: “Well, all I can say is that over the last two hours, you’ve started slurring your words and you are literally swaying right now. If you’re not drunk, then I suggest you go to the hospital, but either way, we’re not serving you.”

Customer: “F*** both of you!”

She then stormed out and slammed the shop door so hard I thought she had broken it. So did she, judging by how she ran off.

Cause For Pregnant Pause, Part 25
Cause For Pregnant Pause, Part 24
Cause For Pregnant Pause, Part 23
Cause For Pregnant Pause, Part 22
Cause For Pregnant Pause, Part 21

Customers Are Totally Self Serving

, , , , , | Right | November 11, 2021

Our liquor store also stocks some basic groceries. The most expensive spirits are kept behind the counter but the main floor has several freestanding displays of wine, several fridges with selections of beer and soft drinks, and shelves full of other goods.

A customer comes in, walks straight up to me at the counter, and asks for a six-pack of a particular beer. The request catches me by surprise because I have recently restocked.

Me: “Oh, I’m sorry. Are the shelves empty?”

Customer: “I don’t know. I didn’t look.”

Me: “No problem, they are on the shelf right next to you. Let me grab a pack.”

I walk around the counter, take the beer off the shelf, and start to walk back with it.

Customer: “Actually, can you get me one from the fridge?”

I walk over to the fridge and swap out the pack in my hand for one there. The customer then says, “Thanks,” in a very sarcastic tone, so I admittedly lose a little bit of my patience.

Me: “No problem, sir, but for future reference, this is a normal retail shop and we are self-service.”

Customer: “Well, you don’t have a sign saying that!”

Me: “With respect, sir, I have literally never seen any shop that felt that it had to put up a sign explaining that customers need to select and carry their own goods to the counter for payment.”

Customer: “Well, I don’t think your head office would like to hear that you’re refusing to help me, would they?”

Me: “Sir, I have the goods you requested in my hands, and I am literally in the process of helping you. I am just telling you this to avoid any future confusion.”

He scoffed and walked out. I get that invisible disabilities exist and that some people might need more help than it looks like, but his comments about the lack of a sign make me fairly confident that he was just entitled.