I Sensor That This Will Not End Well

, , , | | Right | August 24, 2019

(I work in an auto shop. I take a call early in the day about a “Tire Pressure Monitoring Sensor,” which I’m already wary about. That part is not as simple as many believe because the sensor has to be taught to communicate with the car it’s being installed in. You need to know how to do it. Electronic parts like sensors are also not returnable once installed. During the call, I mention that a tool is needed to program it, and I tell them our policy and all relevant information. When the customer comes in to actually buy the part…)

Me: “All right, let me go grab that from the back for you. I’ll be right back.”

(I leave the counter and when I’m coming back out I hear my boss talking to the customer.)

Boss: “When she comes back, she can get that for you.” *sees me* “Your customer wants a price on a quart of 10w30.”

Me: “All right. A quart would be [price].”

Customer: “This doesn’t say anything about lawnmowers…”

Me: *this is the first I’ve heard about lawnmowers from this customer* “Well, it’s engine oil. If your lawnmower takes 10.30, this is what you need.”

Customer: “It doesn’t say anything about lawnmowers…”

Me: “Well, there really isn’t a specific ‘lawnmower oil.’ It has an engine. It uses engine oil.”

Customer: *still doesn’t look fully convinced but nods* “All right… I just don’t want it to blow up.”

Me: “It won’t blow up. Your total is [price].”

Customer: *looking at the sensor now* “What’s this part?”

Me: *that bad feeling returns with a vengeance* “That’s the actual sensor part that is in the tire that the stem connects to.”

Customer: “Oh, okay.”

(The customer hands me his card and I run it. As his hands are full and the receipts are printed a few steps away from the counter, I put his card down on the counter in front of him to get his receipt.)

Customer: “Well, that’s rude.”

Me: “I’m sorry?”

Customer: “Putting my card on the table like that when I handed it to you…”

(He seems like he wants me to say something or try and explain myself so he can argue over what I say, but I’ve been in retail long enough to know to be careful with my response.)

Me: *hands him his receipt* “Sorry about that. Do you need a bag for your items?”

(The customer looks annoyed that I barely responded to his complaint about his card but takes the offered bag. As I’m putting his items in the bag, he snatches it from me.)

Customer: “I got it, before you drop it on the floor.”

(I don’t rise to the bait and he grumbles as he leaves.)

Me: *to my boss beside me* “How much do you want to bet he screws up that sensor and tries to return it… despite it not being returnable once installed?”

Some People Must Have Some Hangups About Hanging Up  

, , , , , , | | Right | August 22, 2019

(I don’t wait well. I get really antsy and frustrated when waiting in a line at a store, so I’ve started conversing with my friends over the phone, often through text, but sometimes talking. When it comes to my turn at the register where a friend and I are talking, I sign off with them and step up. More and more I get:)

Cashier: “Did you just hang up?”

Me: “Yeah.”

Cashier: “To pay?”

Me: “Yeah.”

Cashier: “Oh, my God! Here, have 10% off.”

Me: “That’s really not necessary.”

(Seven times so far! I’m not going to start doing this just to get the discount, but man, others must be annoying.)

 

It’s Slowly Adding Up That It’s Not Adding Up

, , , , , | | Right | August 22, 2019

(I’m buying a couple of items at a game store, and the total is $38. The cashier and I are making small talk as I hand her a $20 and a $5.)

Cashier: *realizing the money I handed her isn’t enough* “I’m sorry, your total is $38.”

Me: “Oh! I’m sorry, I thought that was a ten instead of a five.”

Cashier: “…”

Me: “…which still wouldn’t have been enough. I’m sorry, I can’t do math today.”

(I felt a little embarrassed, but at least she got a good chuckle out of it!)

Billed Them As A Scammer Before They Presented A Bill

, , , , , , | | Right | August 22, 2019

(It’s Saturday and I’m on my till along with my other five coworkers trying to get the rush of customers down. It is about one o’clock and the line keeps at a steady thirty or forty customers. I only have about ten minutes until my shift was over. I decide that the young woman next in line will be my last for the day.) 

Me: “Hi. How are you?” 

Customer: “I’m great! Thank you!” 

(She places three small items on my counter and is already holding a fifty-dollar bill, prepared to pay. I scan each item and tell her her total.) 

Me: “Your total is $23.52. Cash?” 

(The lady nods and presents me with the fifty-dollar bill. I type in the amount and give her her change of $26.48. She smiles and leaves as I flick off my till light and begin to clean. I hear a knock on my register counter about five minutes later. It is the same lady, holding her change with an angry look.) 

Me: “Everything okay?” 

Customer: “I gave you a hundred-dollar bill. You didn’t give me all my change.” 

(Here we go. Either she honestly didn’t realize she was holding a fifty-dollar bill the entire time or it’s a scamming act I’ve seen many times before.) 

Me: “All right, I’m pretty sure you gave me a fifty-dollar bill, but I’ll print my till totals and count my drawer real quick.” 

Customer: “I don’t time for you to do that. Just give me my correct change. I know I gave you a hundred-dollar bill.” 

Me: “Oh, don’t worry; it will take less than two minutes. You see, I also work in our change office in the mornings as an emergency backup when our regular coworker doesn’t show up. I’ve had to get all the tills out in about ten minutes before we open.” 

(She sits there arms crossed and getting kind of nervous. Scam alert.) 

Me: “All right, my cash came to $1,678.77. Will you read me that top number on the total slip that printed in front of you?”

(The customer hesitates but grabs the totals and looks at the top number in bold.) 

Customer: “$1678.77…” 

(She ends balling it up and throwing it at me and storming off.) 

Me: “Have a great day!” 

(I took this particular customer because she is known for doing this and didn’t want any of my other newer coworkers to deal with her, because if your drawer is short five or more dollars it’s an automatic write-up. I ended up texting the manager of the store next to us and, sure enough, the same lady did the same thing after leaving my store.)

Paging Manager To Checkout Catch-22

, , , , , , | | Working | August 21, 2019

(I live in a somewhat isolated rural area, so we only get pomegranates for sale for about one week before Christmas. When they come out this year I pick up a half-dozen with the rest of my shopping and bring it all up to cash. As the cashier picks up my pomegranates…)

Cashier: “What are these?”

Me: “Pomegranates.”

Cashier: “Where did you get those?”

Me: “From the bin over there. I was excited to see them so early this year.”

Cashier: “Where? We don’t sell these!”

Me: “The sign said they were $8.99/kg.”

Cashier: “No, we don’t sell these! I don’t know where you got them from, but you can’t have them in here. We don’t have any here!”

Me: “So, can I have them back, then?”

Cashier: “What? No!”

Me: “Well, if you don’t sell them here I must have brought them in with me, so can I have them back?”

(I am planning on bringing them to the lotto desk and trying to buy them there.)

Cashier: “What kind of a scam is that? You can’t just take them; you have to pay for stuff!”

Me: “So, can you ring them up, then?”

Cashier: “NO! We don’t sell them here. You can’t just bring your own stuff in to buy!”

Me: “You think I’m scamming you by bringing my own groceries to the store to buy them from you?”

Cashier: “Yes! That’s not allowed!”

(Sadly, the whole interaction stressed me out enough that I left with the rest of my groceries, and when I next went shopping there were no more pomegranates. Fingers crossed for next year!)

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