Taking The Time To Say Thank You

, , , , | Right | November 20, 2018

(I’m ringing up a customer, and it proves to be very difficult. There are lots of factors at play, like three discounts I have to apply. She’s doing multiple returns, and we’re also trying to figure out if her store credit card is still active. To top it all off, our registers are old as dirt and can’t handle all of the extra stuff I’m trying to do, so I have to restart the transaction multiple times. I’m pretty good at manipulating our antiquated system, and I’m usually fairly quick on the registers, but all in all, it takes a good ten minutes to process everything for her, and I have to do three separate transactions to make sure everything gets done correctly.)

Customer: “I’m sorry to put you through all of this and take up your time. Thank you so much for your patience.”

Me: *flabbergasted* “Oh, no, thank you! I’m so sorry it’s taking forever and I have to keep starting over. Thank you for waiting all this time!”

(She thanks me multiple times again and leaves. I tell my MOD about how difficult it was and what she said.)

Me: “Literally any other customer would have been yelling at me about eight minutes back, wanting to know why it was taking so long and why I couldn’t do it right the first time. She was fantastic! I’ll help her all day, any day.”

Not In Line And Out Of Line, Part 3

, , , , | Right | November 18, 2018

(I’m standing in line to checkout at a local home furnishings store. It’s the holidays, so naturally the line is long even though both registers are going as quickly as they can despite many customers with large, complicated orders and many items needing to be wrapped. I overhear an employee nearby arguing with another customer.)

Customer: “But I need to check out now! That girl over there said she’d be right with me! My husband’s locked himself out of the house!”

Employee: “I understand you’re in a hurry, but I can’t allow you to jump the line. These other customers have been waiting patiently.”

Customer: “But there’s an empty register!”

Employee: “I’m sorry, but that one’s down for the moment. Please go back to the end of the line. They’ll be with you as soon as possible.”

Customer: “Why can’t you just check me out now? I’m in a hurry!”

Employee: “I understand that, but so are many other people. I’m sorry, there’s nothing I can do.”

(Throughout this whole exchange, the employee’s been nothing but polite even though the argument is clearly starting to frazzle her.)

Employee: “Look, I’ll make you a deal. I’ll check you out right now if you go to every single person in the line and explain to them why you’re getting to cut all of them.”

Customer: “I’m not going to do that!”

Employee: “Then please go to the end of the line. My coworkers will be with you as soon as they can.”

Customer: “Fine! You’ve just lost a sale!” *she storms out*

(The kicker was that even though the line was long, it was moving well. In the time she’d spent arguing with the employee, she probably could’ve paid and been out the door!)

Related:
Not In Line And Out Of Line, Part 2
Not In Line And Out Of Line

Be The Change You Want To Force On The World

, , , , , | Right | November 17, 2018

(I have just spent over an hour helping this woman find everything she wants in the sizes she wants. She has interrupted me every time I try to help another customer. She has changed her mind on all the items and what sizes will work multiple times before coming to the cash register, and then she’s gone through and changed a bunch of things again while holding up the line. I am extremely relieved that she has finally let me ring her through, and I keep shooting apologetic looks to the customers behind her.)

Me: “Your total is $165.42.”

Customer: “Okay…”

(She opens her purse and hands me five $20 bills. It takes me a moment to realise she isn’t searching for more money.)

Me: “So, that’s $100; I need $65.40.”

Customer: “Oh!”

(The customer reaches into her purse again and starts dropping $1 and $2 coins on the table, along with some other change. She makes no attempt to count this, just shoves it in my direction.)

Me: “Okay, so that’s… 2, 4, 6, 8, 10… 20… 30… 34.65…”

Customer: *getting agitated* “Fine, I’ll pay debit, and add that jacket on.”

Me: *after ringing in the jacket* “So… $195.25.”

(The customer does nothing; she doesn’t even take out her debit card.)

Me: “Did you want to put this cash towards it?”

Customer: *says nothing, just shoves the money in my direction again*

(I counted up the cash, needing paper to help me figure it all out, which apparently upset the customer, and when I told her what was owed on debit she looked surprised and told me to remove the jacket. The other customers in line were thankfully very nice about having to wait.)

Exploring The Amazon Gets You Nowhere

, , , , , | Right | November 15, 2018

(It’s about twenty minutes before closing and there’s one customer left in the store. This particular customer always comes in about two hours before closing every night and wanders the store until closing. He only ever buys two or three small items. He comes up to my register.)

Me: *after ringing in his items* “Your total is [total]. How would you like to pay?”

Customer: “I have a gift card.”

(We accept gift cards so I see no problem, until the customer hands me the card.)

Me: “I’m sorry, sir, but this is an Amazon gift card. You can only use it on Amazon.”

Customer: “No. I can use it here, too. You guys accept gift cards.”

Me: “We do accept certain gift cards, but you can’t use this one here.”

Customer: “Just scan it; you’ll see that it works!”

Me: “Sir, there is no barcode or magnetic strip on this card. There’s only a number on the back that you can type in on the Amazon website. You can’t use this here. Do you have another form of payment?”

Customer: *getting irritated* “I don’t know why you won’t just use it! I’ve used it here before!”

Me: “Sir, we don’t accept these. I need another form of payment.”

Customer: “Just use this card!”

(This goes back and forth for several minutes.)

Customer: “Where in here does it say I can’t use gift cards?!”

Me: “Right here on the back of the card.” *reads where the card says it can only be used on Amazon*

Customer: “Well, how was I supposed to know that?!”

(He grabbed his items and slammed it back down on the shelf and stormed out. By then it was twenty minutes past closing.)

She Is Very Much Mistaken

, , , , , , | Working | November 14, 2018

I am going through early menopause — I’m 41 — but recently, I came down with something odd. I was nauseous and throwing up in the morning, fine by afternoon, smells were bothering me, etc., but I had no fever, so my husband and I decided to take a pregnancy test, just in case.

I went to the local pharmacy and while there, I also picked up a “no mistakes” nail polish remover pen. At the checkout, the young, female cashier looked at both items, said, “Uh, no mistakes? If only it was that easy to erase a mistake,” and shook the pregnancy test at me.

I was so flabbergasted that I just paid and left, but I wish I had said something.

The test was negative, and my illness cleared up about a week later. I still have no idea what it was.

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