Bags And Bags Of OCD

, , , , | Right | October 17, 2019

(I’m a cashier at a grocery store that also has baggers. It’s a busy weekend, so every lane has a line. My next customer is a woman who doesn’t have too many items.)

Customer: *to the bagger* “I’m sorry, but could you bag at a different lane? I have OCD, so I need things bagged is a very specific way after everything is scanned.”

(The bagger complies, and I assume she will just bag her own items. Since it is a small order, waiting to bag until the end won’t cause too much of a wait.)

Me: “All right, ma’am, your total is [amount].”

Customer: *organizing, but not bagging her items* “Okay, but first—” *hands me three of her items* “Could you please put these in five bags?”

Me: “Five?”

Customer: “Yes, I need every set of items in five bags, and the bananas on their own, but still in five bags.”

(I am wondering why she sent the bagger away if she’s not even bagging her own groceries, as she could have given him the same instructions so he could bag while I cash her out.)

Me: “All right, ma’am…” *starts bagging and putting the bags in the cart while noticing the growing line*

(One of the things we’re taught in training is to try to keep the fragile items near the top or in the child’s seat if it is empty; however, after I place her bananas there…)

Woman: “Oh, wait! I didn’t wipe that area down earlier; could you please put those bananas in different bags and put them in a different spot?”

(I take the fifth bag off and attempt to put another one on, but she insists that all five bags need to be replaced. After a decent amount of time has passed, I have bagged everything to her standards, but my supply of bags is low and the line has more than doubled in size.)

Woman: *finally getting ready to pay* “Sorry about that. I have OCD.”

Me: *trying to act cheerful* “That’s all right, ma’am. Again, your total is [amount].”

(She pays in cash, and her change is $2.00, but she insists on having the newest-looking bills I have. I have absolutely no new-looking $1 bills, so I get two from the very bottom of the stack since they are the flattest. She reluctantly accepts them, thankfully without a fuss, and finally leaves me to take care of the other customers. An hour or so after the rush finally dies down, a supervisor approaches me.)

Supervisor: “Hey, [My Name], what was up with that line? You’re usually faster than that.”

Me: “Sorry, I had this customer who needed everything quintupled bagged.”

Supervisor: “Was it a woman?”

Me: “Yes. She said she had OCD.”

Supervisor: “Okay, I know who you’re talking about. I’ve dealt with her before. I get that she has a condition, but if she knows about it then she could at least try to do something about it, like bringing her own washable bags or something, instead of wasting so many of ours.” 

(I completely agreed with him. Thankfully, that customer isn’t a regular, but still, you can only put so much blame on your mental conditions.)

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My Girlfriend Is Not Always Right

, , , , , | Romantic | October 17, 2019

(My girlfriend and I go to the store to buy food for the week. She works retail and I work in food. As we arrive at the store, we talk about things customers say that are ALWAYS annoying. However, at the register, this happens:)

Cashier: “Huh… this won’t scan.”

Girlfriend: “Won’t scan, huh?”

Me: “No…”

Girlfriend: “Then–”

Me: “Stop!”

Girlfriend: “I guess–”

Me: “Don’t!”

Girlfriend: *with a cringe* “It’s free.”

Me: “Why?!”

Girlfriend: “I honestly don’t know.”

(The cashier was less than amused.)

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It’s Not Us Or The Banks, It’s Just You

, , , , | Right | October 14, 2019

I’m working one afternoon on the checkouts, during a day when [Bank] debit cards are refusing to work on our registers. I learn later on in the day it’s a widespread issue, affecting multiple stores, but never do learn whether it was nationwide or just a few stores. Odd thing is, the cards work when withdrawing cash from ATMs, but transactions at registers are declined. 

Anyway, I get a customer who just flips out. The lady before her is polite enough, even with this situation. Polite Lady makes two further trips during her transaction: first to bring her total up enough to qualify for our voucher scheme and then to run to the ATM when her card is declined. Polite Lady is no hassle and understands it is not our fault. I help pack, and eventually, Polite Lady pays and is sent on her merry way. 

I eventually come to serve Not Polite Lady (NPL). She is understandably annoyed, but overall, she hasn’t had to wait too long, unlike some other times I remember. She is very bad-tempered. She at first asks me the total of her first three items, which are a magazine, a carton of milk, and something else. I give her the total, then I proceed to scan the rest of her items, and her total is about 60 euro.

She tells me that she is annoyed and frustrated and that her card had better work. I inform her about the card problem, which she knew about beforehand anyway, having witnessed what I said to Polite Lady. She refuses to even try the ATM, and lo and behold… her card is declined. 

She then tells me she only wants to pay for her initial three items, to which I agree, of course. It’s up to her what she buys. I inform her that I’ll have to scan her products again, in order to void them back out, and she says she doesn’t care what I have to do. There is a little bit of confusion on my part, as I’m not 100% sure if she wants me to void out all of her milk — she has four cartons — or she wants to keep the one. I mention this, and she gets so frustrated that she just says she’s not going to take anything and says that all the stores have done this to her, mentioning a couple of our competitors. From her language, it almost sounds like she thinks there’s some sort of conspiracy to deny her the ability to buy her groceries. She just storms out of the store empty-handed. 

The next customer says I have the patience of a saint.

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Mmm, Strawberries And Meat-Cream

, , , , , , , | Right | October 12, 2019

(I work at a store where we’re told in training to bag each different kind of raw meat separately. For example, if you had ground beef, pork chops, and strawberries, they would each get their own bag for food safety reasons. I have a customer come through my line who wants paper, which holds more, but we are out so I am filling the plastic bags as full as I can get them except for her several kinds of raw meat.)

Me: “Do you have our store card?”

Customer: “No.”

Me: “Do you wan—”

Customer: *as she’s rearranging all of the bags I packed, including the raw meat which ends up in a bag with cheese and produce* “Just as a precaution, you’re supposed to bag cold stuff together. Customers are trying to keep their food cold while they drive home, so cold stuff needs to go with cold stuff. You should try to keep them together.”

Me: *thinking* “Thanks for telling me how to do my job; enjoy your salmonella!” *speaking* “Have a great day!”

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Trying To Make A Change Is Cents-less

, , , , , , | Right | October 10, 2019

(In Australia, we have 5-, 10-, 20-, and 50-cent coins, as well as $1 and $2 coins. It’s worth noting that 10 cent and $1 coins are roughly the same size, while $2 coins are noticeably smaller and 20 cent coins are noticeably larger. Cent coins are silver, while dollar coins are gold. A customer is paying for her groceries. She has handed me her cash and starts fishing around in her coin purse for the remaining 40 cents.)

Customer: “Hang on; I’ll give you the 40 cents.”

(She hands me two $1 coins and a $2 coin.)

Me: “Sorry, this is too much. I just need the $1. You can keep the rest.”

Customer: “I thought it was 40 cents.”

Me: “That’s right.”

Customer: “Then what’s the problem? That’s 40 cents.”

Me: “No, it’s $4.”

Customer: “I don’t understand. I’ve given you two 10-cent coins and a 20-cent coin. That equals 40 cents.”

Me: “No, you’ve given me two $1 coins and one $2 coin. That equals $4.”

Customer: “I don’t understand what you’re trying to tell me. That’s 40 cents, isn’t it?”

Me: “I’m sorry, but it’s not. Here, take these.”

(I hand her back the $2 coin and one of the $1 coins. She reluctantly takes them.)

Customer: “Okay, but I still don’t understand. This is wrong.”

(I put the money in the machine and handed her her receipt. She took it, grabbed her shopping, and slowly walked away, musing over the two coins still in her hand, clearly still not understanding.)

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