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Bad Customers Come Through In Any Language

, , , , | Right | May 23, 2022

I work at a retail store that is known for its low prices. We kind of just get leftovers from all over. I am the main cashier on the floor, and with that comes a lot of extra things that I have to do. I am helping the other cashier newbies and making announcements to the REALLY long line to remove their hangers, in both English AND Spanish, all while ringing and bagging my customers in my own registers.

This one lady comes through with some fragile vases. I scan them through and ask if she would like them wrapped, to which she nods. I don’t think she speaks either language that I do really well. 

The transaction is pretty smooth. I don’t make an announcement or have to leave my register the whole time. I give her the total and she pays, and I gingerly hand her bags to her. When I look up, she is giving me the nastiest look you can over a mask.

I tell her to have a nice day, and I move on to the next customer after the lady walks away. When I look back over, she is marching back to my register, and she says:

Customer: “WHAT IS YOUR NAME? I’M CALLING CORPORATE!” 

I was too stunned to answer her, but she saw my nametag, said my name while shaking her finger at me, and then marched out. 

The customer still standing there asked what had happened, but I shrugged my shoulders and told her I had no clue.

I still have no idea what I did!

They’ll Learn Or They’ll Lose

, , , , , , | Working | May 23, 2022

It’s the late 1970s in Australia, and barcode scanners have just been introduced. Because each item no longer has its own stick-on price tag, a lot of customers are very concerned that they’ll be charged the wrong price at the checkout and not realise it. In response, many of the large retailers have instituted a policy that if an item scans at the wrong price, you get the first one free and any others at the right price.

I go in to buy a full carton of cigarettes, and when I go to pay, it scans at a price that is considerably more than the price on the shelf.

Me: “Sorry, that’s the wrong price. It should be [correct price].”

Cashier: “Just let me check…”

After a short check, the cashier admitted that it was wrong but re-rang it at the lower price. I pointed out their policy, which was listed on a card above the checkout — that I should be getting it for free. She flatly refused, so I asked to speak to a manager.

After a long delay, the manager put in an appearance and (very rudely) admitted that I was right and gave it to me for free. Given that it was the equivalent of about $100 in today’s money, I can understand his reluctance, but I didn’t make the policy!

Shift forward about a day, by which time I felt that they’d had more than enough time to fix the incorrect price in their computers if they had any intention to do so. I went back and got another carton, which promptly scanned for the same incorrect price!

At this point, the s**** really hit the fan, with the manager loudly abusing me while I pointed out that I had done nothing except take advantage of their own store’s policy. In the end, I was given the second carton free and told not to come back.

And, yes, I have long since given up smoking!

Employees Have A Home To Go To?

, , , | Right | May 22, 2022

I’m done with my groceries and get in line.

Cashier: “Excuse me, miss, could you place this sign at the end of the line so I can close after helping you?”

Me: “Of course!”

I take the sign and place it behind my groceries. It’s quite the sign, pretty hard to miss, but this wouldn’t be on this site if it ended there! And yes, an older man starts unloading his groceries, putting the sign aside.

Cashier: “Excuse me, sir, I’m about to close.”

The man doesn’t respond.

Cashier: “Sir, this cash register is closed.”

The man looks up. He looks around, bewildered.

Me: “The cash register is closed; that’s why the sign was there.”

Customer: “What sign? And why would you close? You still have customers! How dare you close when there are still customers?!”

Cashier: “Sir, my shift is over, but there are plenty of other cash registers still open. There’s only one person at register one.”

Customer: “You still have customers!” *Packs everything in his cart again* “You’re here to help customers!”

He leaves anyway and I can hear him say something while waiting in line one, but I have no idea what. The cashier sighs and mutters.

Cashier: “Sorry that I want to go home after an eight-hour shift.” *Sees me* “Oh, I’m so sorry!”

Me: “Oh, you don’t have to apologize for a boomer who can’t wait two more minutes.”

Cashier: “I didn’t mean you—”

Me: “Then I certainly heard nothing. So, what’s my total? And yes, to the receipt and I’d like to pay with my card. Thank you and have a lovely evening!”

I made sure I hurried so the girl could go home. It sounded like she needed it. While I packed my groceries, I saw the man walking to Customer Service. I saw who was on duty. I know that woman; she doesn’t take crap from anyone. I would love to have been a fly on that wall!

Twenty Dollar Vision

, , , , , | Right | May 21, 2022

A very friendly woman has just paid for her $18 concession order with a crisp, brand-new $20 bill. About ten minutes later, she storms up to me, absolutely furious.

Customer: “Give me my $20 right now!”

Me: “Pardon?”

Customer: “I’m missing a $20 bill from my wallet! I must have given it to you! Give me $20 out of your register RIGHT NOW!”

Me: “I apologize if I didn’t give you the proper change back. Unfortunately, I can’t just give you $20 out of my register and risk being short $20 at the end of the night. But if you’d like, I can have a manager come out and check the sales on my register and the cash in my drawer. If you did accidentally give me an extra $20 bill, it should show up as a discrepancy and I’ll be able to return it to you immediately. It’s been a very slow day, so it shouldn’t take more than five minutes for them to check. If you want to give me your seat number, I can even come find you and let you know if we have your $20, and return it if that’s the case.”

Customer: “That’s not good enough! I want $20 right this instant!”

Me: “Again, ma’am, I cannot just simply give you $20 from my register and risk being short $20 at the end of the night just because you asked me to. But I can have a manager come out, check the register, and resolve the situation.”

Customer: *Bellowing* “I WANT MY $20!”

The screaming alerts my managers, who come out and try to address the woman.

Customer: *Pointing to me* “I want that f****** thief fired! He stole $20 from me! He probably pocketed it!”

Figuring it might defuse the situation, I pull out my pockets and then open my wallet in front of the woman at her insistence. Thank God I only have about $5 in singles in there. Regardless, she continues to scream that I’m a thief until the managers threaten to have her kicked out for causing a scene. We finally calm down the woman, and my manager counts my drawer as I suggested in the first place.

Manager: “Ma’am, there is an extra $20 on record in this register…”

Customer: “I knew it!”

Manager: “But I think we’ve found the problem. Did you just go to the bank?”

Customer: “Um… yes?”

Manager: “Did they give you new $20 bills?”

Customer: “Yes?”

My manager holds up what looks like a single, crisp, brand-new $20 bill. He then rubs his fingers against it, and the bill splits into two $20s.

Manager: “Yeah, right here. There are two brand-new $20s. They looked like one because they were perfectly stuck together. You probably grabbed it thinking it was one $20, and my cashier didn’t notice it, either. Here’s your $20.”

He hands the extra $20 to the customer.

Customer: “Um… thanks. That makes sense, I guess.”

She immediately turns and looks at me with a sour face.

Customer: “I still think you were trying to steal it, you little thief! You should be fired and arrested!”

She finally turned and walked toward her theater.

How To Ruin Someone’s Day For 73 Cents

, , , , , | Right | May 18, 2022

I am having a rough day with my store’s new manager changing my availability — the opposite of what we talked about, so I am crying about it during my lunch break. I get back from lunch and this is the first customer I help.

Customer: “Having a rough day?”

Me: “Yeah.”

Customer: “I can tell. That’s unfortunate.”

I smile at him.

Me: “That will be $4.00.”

I ring the customer up and he pays. I am handing him his receipt.

Customer: “$4.00? The card says $2.99.”

I go to point out the tax on his receipt when I notice he donated $0.73 to kid-cents which basically just donates money to kids by rounding up to the nearest dollar.

Me: “Oh, you must have pushed the button—”

Customer: *Interrupting me* “I didn’t push a button.”

Me: “The only way for this to show up on your receipt is if you pushed the button—”

Customer: *Interrupts me again* “Where is your manager?”

Me: “I am—”

Customer: “I want corporate’s number.”

Me: “Sir, I can return—”

Customer: “Corporate’s number and your name.”

I give corporate’s number.

Customer: “And your name?”

I’m staring at him because he flipped a switch from being super nice to being aggressive and demanding.

Customer: “Don’t just stare at me.”

Me: “My name is on the back of the receipt.”

I show him where.

Customer: “Tell me your name!”

I tell him my name.

Customer: “Now was that so hard?”

I turned my body so he could only see the side of my face and I locked my register. My cashier was standing behind me witnessing all of this. I was physically shaking and holding back tears. I heard the customer leave, and as soon as the doors closed, I started sobbing. I excused myself to the office and cried there for fifteen minutes. This guy knew I was having a rough day and decided to make it worse.