Unfiltered Story #205607

, , | Unfiltered | August 14, 2020

(It’s been a relatively slow afternoon when I receive a call from what I think is a phone order.)

Me: “Hello, thank you for calling [Store], this is [Name] speaking, how can i help you?”

Caller: “Let me talk to Angie.”

Me: “I’m sorry, ma’am, there’s no Angie here.”

Caller: “…yes there is.”

Me: “No, m’am, there isn’t.”

Caller: “Uh, yes there is.”

Me: “I believe you might have the wrong nu-”

Caller: “No, this is Angie’s number.”

(At this point I’m beginning to think this is a prank phone call, so admittedly I start losing my professionalism.)

Me: “Ma’am, I promise you there’s no Angie here.”

Caller: “Yes there is, because I say so, and the customer is ALWAYS right.”

Me: “Well, the customer’s wrong this time.”

(At this point the store manager has come back from running trash, and has witnessed about half the back-and-forth so far. Giving up, I hand her the phone and she takes over the ordeal of speaking to the caller. A few minutes later she relays her half of the conversation to me:)

Manager: “Hello, how can I help you?”

Caller: “I want to speak to Angie!”

Manager: “There’s no Angie here, ma’am.”

Caller: “Who are you!?”

Manager: “I’m [her name], and I’m the GM here.”

Caller: “Well you need to let me talk to Angie!”

Manager: “As I’ve said, ma’am, nobody by the name of Angie works here. Are you sure you’re calling the right [Store]?”

Caller: “You know what? I’m just going to come up there, because you’re just being ridiculous!” *hangs up*

(The manager speculated that either the lady called the wrong location or that someone had been lying about working at our store to her. Unfortunately she never did show up at our store, so we never found out Angie’s fate.)

Not Even In Line And Already Out Of Line, Part 2

, , , | Right | August 12, 2020

I go into a fast food place at about 3:00 pm — not a normally busy time, so there is only one register open with a line of three people. There is also a guy standing at the end of the counter about ten feet away. I assume he is waiting for his food. As the cashier helps people, the guy off to the side seems to get antsier and antsier.

Every time the cashier finishes an order, the guy at the end of the counter sighs loudly.  

Cashier: “Did you need something, sir?”  

Customer: “Finally! I’ve been waiting here for ten f****** minutes for someone to take my order!”

Apparently, this guy never learned how lines work.

Related:
Not Even In Line And Already Out Of Line

1 Thumbs
260

Unfiltered Story #205573

, | Unfiltered | August 12, 2020

I work at a popular fast food chain. This story takes place while I was taking orders in drive through. Customers often change their minds while taking orders, which means that we have to first put the new order in, before we delete the old order. While we do this, both orders are projected on the customer’s screen, which often creates situations like this:

Customer: I want a Sausage muffin meal
Me: No worries, what drink were you after?
Customer: Actually, I want a sausage egg muffin meal
Me: Not a problem, I’ll fix that up for you. What drink would you like?
Customer (Seeing the screen): THAT’S NOT WHAT I WANT, ALL I WANT IS THE SAUSAGE AND EGG.
Me: That’s fine, I’m just….
Customer (interrupting): THAT’S NOT WHAT I F*CKING WANT, ALL I WANT IS THE SAUSAGE AND EGG.
Me: I KNOW! I AM FIXING IT UP. NOW TELL ME WHAT DRINK YOU WANT.
Customer: You’re actually so rude.

Unfiltered Story #205571

, , | Unfiltered | August 12, 2020

(I had just packed up a mans to-go order and was handing it to him. A few minutes later he came back up and told me it was wrong)
Me: Oh! I’ll have them remake it. Can I verify what you want on your burger?
Customer: Yes, I’d like ONLY MAYO no mustard or anything like that. Got it?
Me: Yes sir, only mayo.
*has cook remake burger and brings it to customer*
Customer: Uh…this ain’t gonna work booboo
Me: *speechless* Uh, whats wrong?
Customer: You ONLY put mayo on it!
Me: *walks away for coworker to deal with*

It’s Official: You’re A Jerk

, , , , , | Right | August 12, 2020

I’m waiting in line at a popular fast food restaurant when a man comes flying up to the counter and slams a burger container down beside the register, crushing it as he does so.

Angry Customer: “I said no pickles!” 

Employee: *Understandably startled* “I’m sorry?” 

Angry Customer: “You put a pickle on my burger when I said no pickles!”

He angrily jabs the crushed burger box with his finger as he speaks.

Employee: “I’m so sorry. We’ll make you another right away. What did you want on it?”

I think it is smart of her to ask since he may have had other specific requests, and this man’s blood pressure won’t survive another undesired ingredient.

Angry Customer:No pickles! How hard is that?! Go get your boss!”

He is acting and moving in a physically intimidating and aggressive way as he speaks. I step in. I’m not a confrontational person, but I feel awful for the employees.

Me: “Why? Do you need to show even more people that you’re irrationally angry?”

The angry customer turns and steps toward me.

Angry Customer: “What did you say?”

Me: “You’ve already proven it to all of us.”

I gesture to the line of customers, including myself.

Me: “Or maybe you want the manager to write up a complaint on paper, making your irrational anger totally official?”

Unfortunately, the man didn’t stop being a jerk. He yelled at me and the employees some more, then the manager. But he did, at the very least, stop moving as if he were about to hit someone. Instead of eating there, as I planned to, I actually left with my hands shaking nervously.

1 Thumbs
249