Double Stupid

, , , , | | Right | August 19, 2019

(Like most places, we offer our signature burger with double patties. It even has its own combo number on the menu. There are no promotions or specials on it. We are, however, running a two-for-$7 special on our regular signature burger. I’m listening to this exchange over the drive-thru.)

Customer: “Can I get the double [signature burger]?” 

Cashier: “Absolutely. Would you like fries and a drink with that?”

Customer: “Yes, please.” 

Cashier: “Okay, your total today is [around $13].” 

Customer: “That’s the double?”

Cashier: “Yes, you have the double [burger] combo with fries and [drink].”

Customer: “Why is it so much?”

Cashier: “The double [burger] combo is [price] plus tax.”

Customer: “But the sign says the double is $7!”

Cashier: “Oh! You mean the two-for-$7!”

Customer: “Yeah, that’s what I said: the double!”

Unfiltered Story #160166

, , | | Unfiltered | August 19, 2019

I was working the drive-thru at McDonald’s when I had this conversation with a customer. There is a Chick-Fil-A on the exact opposite side of the intersection right outside my store.

Customer: “Can I have a Chick-Fil-A Chicken Sandwich?”
Me: “Do you mean a McChicken?”
Customer: “What??? NO!…Where am I?…OH!!!…Yeah, a McChicken!”

That was the second time that had happened to me.

Someone Was Asking For It

, , , , | | Working | August 14, 2019

(It’s some time before sunrise on a cold, rainy day. I decide to stop by a fast food restaurant on my way to work. While ordering, it seems to me that the lady on the microphone isn’t feeling too happy, and who can blame her with this weather? I decide to help out.)

Me: “Listen, can I buy you guys some coffee? How many of you are in there right now?”

Worker: “Really? There’s five of us.”

Me: “Okay, add five coffees to the bill. Enjoy!”

(She thanks me and everything proceeds as normal. But as I’m paying, the manager stomps up to the window, utterly livid. All but yelling, he points a stabbing finger at the worker.)

Manager: “Did they ask for coffees?!”

(I don’t figure out immediately what he is implying and wonder whether one of them may have wanted some other drink.)

Me: “Yeah, they all did.”

Worker: *suddenly struck with terror* “No! No!”

(I realize that the manager means whether the worker asked me to get them something in the first place, and I panic slightly, not wanting them to get into trouble.)

Me: “Oh! No, they didn’t ask first, I offered… Everyone looked miserable and I thought I’d cheer them up! On my own initiative! It was my idea!”

Manager: *crossing his arms skeptically* “Really. Okay, here’s your meal.” *hands me my meal* “Good-bye.”

(As I drive off, I look in my rear-view mirror to see the manager sticking his head out of the window, sneering, and shaking his head, before going back inside abruptly and slamming the window. I get that there may have been some earlier incident to bring on this hefty reaction, but wow, guy. I only hope the workers didn’t get into further trouble. What a way to start the week.)

If You Swear, We Won’t Care

, , , , | | Right | August 14, 2019

(I am in my sixth year of a fast food job, where I am on really good terms with the general manager. He speaks “Sarcasm” more fluently than I do, and that’s hard to do! The phone rings.)

Me: “Thank you for calling [Restaurant]; this is [My Name] speaking. How can I help you?”

Customer: “My f****** food is f****** late, you f****** [slur]!”

Me: “Sir, if you will give me your name, I can look it up and see what’s wrong.”

Customer: “It’s [Customer]. Hurry the f*** up!”

Me: *looks it up* “Sir, I took your order ten minutes ago, and told you it would be over an hour as we are very busy and had a large order for a local business. At minimum, our delivery times are quoted as ’30 to 45 minutes’ at all other times.”

Customer: “You did not take my order, you lying [slur]! And it was a f****** hour and a half, you f****** [slur]!”

Me: “Sir. If you keep being verbally abusive, I will hang up.”

(The general manager is watching me from the office, curious.)

Customer: “I’d like to see you hang up on a customer, you f******–“

Me: *hangs up*

Manager: *amused* “Did you really just hang up on a customer?”

Me: “Yep! And 3… 2… 1…”

(The phone rings.)

Me: “Thank you for calling—”

Same Customer: “DID YOU JUST HANG UP ON ME!?”

Me: “I don’t know. Did it sound like this?” *click*

(The GM looks half appalled and half like he wants to laugh. The phone rings again, and the GM picks up in the office.)

General Manager: “Thank you f—”

(All I could hear was yelling… through the phone, across the entire restaurant! CUSTOMERS were looking up from their meals in the seating area! Thankfully, it was too garbled to actually make out words… or the customer was having an apoplexy. The general manager listened for all of ten seconds and then hung up on the customer. He proceeded to void his purchase — which was going to be cash on delivery, so no refund needed to be made — and split the extra-large into fresh slices to put in the pizza warmer from which people can buy by the slice. Thankfully, the customer never called back again or came in, and the general and district managers were very good friends, so no one got in trouble.)

When The Menu Changes, So Does Everyone’s Mood

, , , , | | Right | August 13, 2019

(I work at a “Mexican-Inspired Fast Food” chain. This is the day after they cycled from one Limited-Time Offer that was featured in four different ways — $1 side, $2.50 platter, $3.50 platter, and a $5 meal — to another featured in three different ways — $1 burrito, $1 nachos, and $5 burrito meal. All of the signage from the previous one has been pulled and replaced with signs promoting the new one. In addition, the manager has replaced all of the menu boards, inside and out, to show the new items. I am working in the drive-thru when a customer pulls up to the speaker box. In addition to the main LTO item changing, a popular $5 meal has had one of its items replaced for another.)

Me: “Hello! Welcome to [Restaurant]. What can I get started for you?”

Customer: “Yeah, I’d like three orders of the [old $1 LTO] and an [old $3.50 LTO].”

Me: “I do apologize, but the [old LTO] has been discontinued and will be brought back some time in the summer. However, if you would like, you can try the [new LTO]; it has [ingredients].”

Customer: “What?! I just got some yesterday!”

Me: “We changed our specials today. Instead of the [old LTO], we have the [new LTO].”

Customer: “Well… that’s all I wanted. Are you sure you can’t make the [old LTO] right now?”

Me: “Yes, we don’t have the old LTO in stock anymore; we sold out of it last night.”

Customer: *exaggerated sigh* “Well, then, can I get a [popular $5 meal], instead?”

Me: “Sure, but just to let you know, it now has [new item in meal] as opposed to the [old item in meal].”

Customer: “Well, f*** this, then!”

(The customer pulls away from the menu, zooming past the windows. I shrug to my coworkers on the line before another car approaches the speaker box.)

Me: “Hello! Welcome to [Restaurant]. What can I get started for you?”

Customer #2: “Yes, I would like the [old LTO] and a—”

Me: “I am sorry, but we are no longer doing the [old LTO], and instead we have the [new LTO].”

Customer #2: “Oh, that’s all I wanted. Thanks, anyway.”

(The second car backs out of the drive-thru, leaving a “phantom car” on our timer and running it up until my manager clears it out just as a third car pulls up. This time, I try to catch the customer before they order anything.)

Me: “Hello! Welcome to [Restaurant]. Just to let you know, our specials have changed; we are no longer doing [old LTO] and are promoting our [new LTO], instead.”

Customer #3: “I was wondering what was different about the menu, but it’s no biggie. However, I’d like a [popular $5 meal], but I see it has an [new meal item]; what’s in it?”

Me: “The [new meal item] has [ingredients] and is pretty good.”

Customer #3: “All right, I’ll have that with a large [slush drink].”

Me: “Not a problem. That’ll be [total] at the second window.”

([Customer #3] pulls up to the window and pays. Since my coworkers on the line are having to wait on something, I decide to have a conversation with the customer.)

Me: “So, how are you doing today?”

Customer #3: “Not too bad. Why did they change the menu?”

Me: “I’m not su—”

(Just then, a customer in the lobby begins to shout at a new Hispanic coworker working at the counter.)

Lobby Customer: “I WANT SOME GODD*** MOTHERF****** [OLD LTO ITEMS]! I SAW THEM ON TV TWO WEEKS AGO! I CANNOT BELIEVE THAT [RESTAURANT] WOULD SHOW THEM ON THE TV AND NOT HAVE THEM!”

Counter Cashier: *voice shaking* “Sir, please don’t raise your voice or curse; there are chi—”

Lobby Customer: “NO! DON’T YOU F****** TELL ME TO F****** CALM DOWN, YOU LITTLE [RACIAL SLUR]! I WANT TO SPEAK TO YOUR F****** MANAGER RIGHT NOW!”

(Everyone in the kitchen and the lobby is looking at the man raising a fuss over the menu changing when the manager comes to the counter. At this point, my customer’s food is ready; I try to hand it out while the manager and lobby customer start to have an argument. My customer shakes her head and pulls off only, much to my shock, to walk into the lobby about 30 seconds later.)

Customer #3: “Hasn’t anybody ever taught you manners and that the world doesn’t revolve around you? I cannot believe that I could hear you all the way out in the drive-thru! You should be ashamed of yourself; everywhere has menus that change every once in a while, and besides, I’m sure they will bring back the [old LTO] sometime soon. Besides if you want them so badly, maybe you should have gotten them when you first supposedly saw them on the TV two weeks ago! Now, why don’t you apologize not only to the workers but also to everyone else here?!”

Lobby Customer: “OH, YEAH?! WHAT ARE YOU GOING TO F***–“

(Just then, [Customer #3] pulls out her wallet and shows something to the lobby customer, who meekly apologizes and leaves.)

Manager: “What did you show him?”

([Customer #3] showed the manager her ID and I caught a glimpse of it; she was the wife of the county sheriff.)

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