The Manager’s Spine Is Made Of Caramel

, , | Right | June 15, 2021

Our fast food place has switched to child’s fries and discontinued the caramel dip in our kids’ meals.

A lady comes in with her daughter and orders a nugget kids’ meal with three cups of caramel dip.

Me: “Sorry, ma’am, we have discontinued the caramel dip.”

This results in an instant meltdown. The kid throws herself down on the floor in an absolute screaming tantrum, while the mother is screaming at me.

Mother: “You do have caramel dip! I got it here just last week! You’re obviously keeping it for yourself at the back!”

Me: “Ma’am, I—”

Mother: “You are purposely trying to starve my daughter. You have ruined her day!”

My manager eventually came out and just grabbed a sundae cup and filled it with a couple of pumps of caramel, and the mother gave me a smug look and flipped me off.

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Park And No Recreation

, , , , | Right | June 15, 2021

I cash a woman out at the drive-thru. The order is something that can take a couple of extra minutes to prepare, so sometimes we ask people to park if they order it. However, we happen to have a fresh one ready that has just finished cooking, so I do not tell her to park.

Me: “Here are your drinks. I’ll be right back in a moment with your food.”

I turn away and walk over to the bagging station to get her order ready. Again, the food is already cooked, so I’m only waiting about thirty seconds for the kitchen to put it together. I happen to glance back over at the window and see that she’s gone, and my next car is at the window.

We’re located on one end of a plaza, and the parking lot stretches for a good 250 feet from one end to the other. It’s also packed. I can’t leave the store since we’re busy, but I do try to spot her from our front window as best I can. Not seeing her, and thinking she drove off, I tell the kitchen to cancel the order. People have done this before, so I think nothing of it. We finish off the remaining orders.

Ten minutes later, the customer comes stomping in.

Customer: “Why didn’t you bring me my food? I’ve been waiting out there for ten minutes and you said it would only be a moment!”

Me: “Ma’am, I had your order ready. When I turned back to bring it to you at the window, you were gone. I looked but didn’t see you in the parking lot, so we cancelled the order.”

Customer: “But you told me to park! Why didn’t you look for me?”

Me: “I didn’t ask you to park. I said I’d be right back. I did look for you, but because we were busy, I couldn’t leave to walk around the parking lot to find you. I can give you your order right now, though, if you don’t mind waiting a moment for us to get it back together.”

She agreed to take her food now, still complaining about how everyone always makes her park and how I should have gone on an expedition to find her. 

I handed over her order, and since the rush had died down, I watched her leave just to see exactly where she’d parked. She was at the opposite end of the lot; I had to walk out our front door and past three other stores to see her.

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Signs Of Entitlement

, , , , | Right | June 14, 2021

The chain I work at is set up so you order your food first and then have it prepared at the other end of the counter. This setup becomes even more apparent when there’s a rush and you can see people line up to order and then move to pick up their food.

It’s a rush and I’m preparing the orders, calling them out as they’re ready. I’m at the farthest possible point from the cash registers, and again, the line is obviously moving from the register toward my station.

I call out an order, and as the person steps up to collect it, a woman pushes through them. 

Customer: “Why haven’t you taken my order yet?! I’ve been standing here for fifteen minutes and you keep serving everyone before me!”

Me: “What was your order? I can check to see how much longer it’ll take.”

Customer: “You haven’t even taken it yet! I can’t believe you’ve been ignoring me for this long!”

Me: “Oh! I’m sorry, but the line starts back there.”

I point to the queue of people stretching all the way to our door.

Customer: “I shouldn’t have to wait behind all of them! They came in after me. Why are you serving them first?”

Me: “I can’t take your order here. You have to wait in line. I’m sorry but I can’t let you go ahead of everyone else. They’ve been in line waiting.”

Customer: “This is ridiculous! You don’t have anything to tell me where to order. There are no signs! How was I supposed to know?”

In order for her to get to my station, she had to walk right past the entire line at the cash and past everyone waiting at the pickup area. I guess some people are so entitled they’re oblivious to the world around them.

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You… Drink… The Same… Milkshake!

, , , | Right | June 10, 2021

I am training a new hire. She approaches me carrying a milkshake.

New Hire: “The customer said we need to remake her milkshake; it’s wrong.”

Me: “Middle-aged lady with the red glasses?”

New Hire: “Yes!”

I take the milkshake, pour it into a new cup, and provide a new straw.

Me: “I know what you’re about to say, but take it back to her. Trust me.”

The new hire took it back to the customer who took one sip and said it was “much better.” That was how our new hire got to learn about our serial complainer and how to make them think they had won.

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The Added Weight Of Working With Customers

, , , | Right | June 10, 2021

Regular: “Wow, you lost weight.”

Me: “I don’t think so, just loose clothing today.”

Regular: “No, you lost weight. I can tell because your face doesn’t look as fat as it used to.”

Me: “Okay… thank you?”

Regular: “Well, it wasn’t really a compliment.”

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