Making You Tongue-Tied

, , , , , , , | | Hopeless | May 17, 2019

I’ve not long turned 19 and I’m working in a fast food restaurant full time while also about to start my second year of college. For the last month, I’ve been complaining of a sore tongue, thinking I have an ulcer, but it turns out to be a cancerous tumour. I’m eventually diagnosed with stage-four oral cancer and have to give up my place in college and work, meaning that while I’m stuck in a hospital bed I have no money to pay bills back at home. When I get home before my second leg of treatment starts, I get a visit from my store manager and the owner.

They hand me one of those massive cheques that are given during presentations, and written on it is my name and a larger sum of money than I have ever seen at any one time.

My coworkers and customers had been raising money for me all the time I was in the hospital — nine and a half weeks — during my operation and recovery.

It made all the bad shifts and horrible customers that had reduced me to tears so worth it.

Their Ignorance Is Glutinous Maximus

, , , , | | Working | May 17, 2019

(I have Celiac Disease, which means I have to be on a STRICT gluten-free diet. I’m very careful when researching what I can and can’t have. One night, my dad stops on the way home at a well-known burger chain.)

Dad: “I need a [popular burger] with no bun; my daughter has a severe gluten allergy.”

Worker: “Oh, so, she doesn’t want the bottom bread?”

Dad: “No… She wants no bread whatsoever. She’s allergic to it. It will make her sick.”

Worker: “No, no, the top bun doesn’t have gluten in it! Only the bottom.”

Dad: “My daughter cannot have any bread and her burger cannot touch any bread or she will have a reaction. I don’t care what you think. Don’t put a top bun anywhere near her food.”

Worker: *begrudgingly* “Fine, then… but I know what I’m talking about. Top buns are totally fine.”

(My burger came bun-less. I still had a reaction.)

Just Drove Straight On Through The Listening Part

, , | | Right | May 16, 2019

(In our drive-thru, customers pay at one window where their order is repeated back to make sure it is correct, and then they proceed to the second window where they get their food. I just gave one lady her food when she looks up and says:)

Customer: “This is all wrong.”

Me: “Sorry, what’s the problem?

(She tells me all the extra food she needs. It’s a lot — too much to give out for free. Because this is the third order in a row that is wrong, I ask her:)

Me: “Did they check your order at the first window?”

Customer: “Oh, yeah, they said something. I just said yes.”

Me: “You know that you are supposed to listen to them and tell them if your order is right or not, right?”

Customer:Well, you’re supposed to get my order right!”

Me: “How can we do that if you don’t tell us if we get it wrong?”

Making A Meal Out Of Payment

, , , , , , | | Working | May 16, 2019

(I am a shift manager for a popular fast food restaurant. I am in the drive-thru taking cash, and I have an assistant with me. Our store has recently been fitted with “tap to pay” card readers.)

Customer: *pulls up to the window*

Me: “Hi! Did you have the [meal]?”

Customer: “Yes.”

(He hands me his card and I notice that it is a PayPal card with a “tap to pay” symbol on it; it’s the first one I have seen since the card readers were upgraded. On a whim, I tap the card against the reader, assuming nothing will happen. Imagine my surprise when the payment goes through and my assistant and I are excited and amazed.)

Me: “Holy s***! It actually worked!”

Assistant: “Whoa, that’s cool.”

(I return the card after finishing the transaction and we finish the order, still talking about it with the customer.)

Me: *after the customer leaves* “We are just a bunch of nerds.”

Unfiltered Story #150983

, , , | | Unfiltered | May 15, 2019

(The same man comes into our restaurant multiple times per week and always orders the same thing: a cup of water and a small vanilla milkshake. He is rather old and hasn’t aged very gracefully, so he looks a bit intimidating. However, it is company policy to always be polite to guests and try to anticipate their needs. Part of this is remembering the orders of frequent guests, as I try to do when he comes in this particular day…)
Me (smiling): Hello, sir! Are you here for your cup of water and small shake?
Customer (stares and squints one eye): I want a small vanilla shake.
Me: Certainly! And would you still like your usual cup of water?
Customer (still staring): Small vanilla shake.
Me: Okay, so no water… Yes, sir. That’ll be $2.92. Here’s your table marker and your receipt, and if you want to go ahead and take a seat, we’ll bring your shake right out to your table!
Customer: Where’s my cup of water?
Me (dumbfounded): … yes, sir, right away.
(I grabbed him his water and he shuffled off to his table. He has come in multiple times since then and ordered from me, but I no longer try to verbally anticipate his order…)

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