Unfiltered Story #121055

, , | Unfiltered | September 20, 2018

A customer came up to me asking about a burger that was meant to have two patties on.

Customer: I bought this burger and it was meant to have two beef burgers on, not one.

Me: Okay, do you have the reciept and the burger? I can quickly replace it for you

Customer: Oh I don’t want it replacing, I’ve already eaten it. I want a refund.

(I go to my supervisor who says I’m not allowed to refund it because there is no proof that the burger was wrong.)

Me: I’m sorry, I’m not allowed to give you a refund for the burger because you have already eaten it, if you hadn’t we’d have been able to sort it.

Customer: You’re bascially saying I have no proof? (Yelling) What is your name? I need to know it because I’m going to call head office. I want to write a complaint.

Supervisor: What’s up?

(Same conversation as I hide in the cupboard)

Customer: Thanks mate!!

Me:…..how?

Supervisor: Ice cream. He wanted ice cream.

Unfiltered Story #121035

, , | Unfiltered | September 19, 2018

Me: I’d like a #7 in a meal but can I have a sundae instead of a drink? I can just pay the difference.
Cashier: I can’t do that.
Me: Okay… Can I just have a sundae then? I still don’t want the drink though.
Cashier: I still can’t do that.
Me: What? I just want the sundae, I don’t want to waste the drink.
Cashier: *Blank stare*
Me: I’ll just take a Coke, alright?

To Go, Away

, , , , | Right | September 19, 2018

(I am working in the lobby of a fast food restaurant this evening, and it’s pretty dead. A man walks in and takes his time looking over the menu.)

Me: “Hi! What can I get for you?”

Customer: “This order will be to go.”

Me: “All right.”

(I usually ask customers after taking their order whether their order is “for here” or “to go.” After working this job for so long, it’s really all habitual now.)

Customer: “I would like a bean burrito and a large drink.”

Me: “All right, that’s [total]. Is this for here or to go? Oh, wait. Never mind; you said, ‘To go.’ I remember!”

Customer: *looks at me with a bewildered face* “What? Are you stoned?”

Me: *in shock* “No, sir. I swear, I have never done any drugs.”

Customer: “Yeah, sure.”

(The transaction went normally after that. I later told my manager, who laughed and said, “Of all the employees who work here, he had to pick the one that doesn’t do any of those!”)


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Fry Me A River

, , , , | Right | September 18, 2018

(I am a manager at a popular fast food restaurant. A customer comes up to the register and I take the order because I sent the cashier to get something for another customer.)

Me: “Welcome to [Restaurant]! How may I help you?”

Customer: “Give me three [signature sandwiches].”

Me: “Would you like to make those meals, with fries and drinks, or just the sandwiches?”

Customer: “Just the sandwiches, and three [sodas].”

(I repeat the order, take her money, get her order together, and hand it to her on a tray.)

Customer: “Where are my fries?”

Me: “I am sorry, but you did not order fries.”

Customer: “I ordered the meals.”

Me: “I asked you if you wanted meals, and you said that you only wanted the sandwiches and drinks. If you want, I can get you fries, and just charge you the difference between what you paid and the price of the meals.”

Customer: “You should have known I wanted fries. I am not paying more for them. GIVE ME MY FRIES!”

Me: “If you want fries, you will have to pay for them. I am not a mind reader.”

Customer: “GIVE ME MY FRIES, NOW! I WANTED FRIES AND YOU DIDN’T GET THEM FOR ME! I DESERVE THEM FOR FREE! THE CUSTOMER IS ALWAYS RIGHT!”

Me: “Ma’am, I asked you if you wanted fries and you said you only wanted the sandwiches and drinks. I will not give you free food because you didn’t order what you wanted.”

Customer: “THE CUSTOMER IS ALWAYS RIGHT!”

Me: “Not here, you’re not!”

(I just silently stared at her while she looked at me in shock, and then looked embarrassed and slunk away.)


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They’re In Hot Sauce Now

, , , , , | Working | September 17, 2018

(I’m going to grab some lunch at a fast food place. I like to have a particular kind of sauce with my meal because before my father died, he would always get the same sauces and we’d eat together. It’s a way of making me feel like he’s still with me. So, naturally, I ask for this sauce when I go to order. It’s typical that this gets mixed up with a similar sauce when I get my food. I point it out and get a quick apology for the mix-up and the right sauce. At least, that’s what normally happens.)

Me: *seeing I have honey mustard instead of hot mustard* “Excuse me. I was given the wrong sauce. I asked for hot mustard.”

Cashier: *snottily* “Well, it’s the exact same thing.”

Me: “With all due respect, it’s not. Please, may I get hot mustard, instead?”

Cashier: “We’re all out.”

(I can see where they keep the sauces, and I can tell you, it most definitely isn’t out.)

Me: “Please, one is all I need.”

Cashier: “I don’t have to give you any! You don’t need anything else!”

Me: *smiling politely* “May I speak to your manager, please?”

(She brings the manager, obviously telling him her side of the conversation, and I hear her tell him that I am cussing her out.)

Manager: “Ma’am, I heard you were verbally abusing my employee.”

Me: *shaking my head* “No, sir. I simply asked for hot mustard instead of honey mustard. I still would like that, but I wanted you aware of her actions. She spoke to me rudely, proceeded to lie to me, and then told me what I consider to be an insult.”

Manager: “I don’t believe that. She’s our best employee here and—”

(A nearby customer has been looking at the menu the entire time, so he has heard everything.)

Customer: “The girl’s right; she never said anything rude. She was polite the whole time she was getting harassed. Doesn’t matter if she’s your best employee or not. She insulted a customer, who I’m surprised is still here.”

(The manager’s eyes widened as he looked at his cashier, telling her to get me the sauce I asked for. I thanked her in as polite a tone as I could muster and went to eat. The customer then stopped by my table. Turns out he was the manager’s brother!)

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