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General Manager, General A**hole

, , , , | Working | September 17, 2021

I show up to my fast food franchise for an afternoon shift and find we are already knee-deep in OMG-ville. The lineup is huge, with lots of students and various other downtownies. I clock in five minutes early, wash my hands, and take stock of garnish.

We are almost out of tomatoes, low on lettuce, low on onions. I run to the back fridge where all the toppings are kept, only to see that things are so hectic that there are no backup bowls of garnishes prepared!

As quickly as I can, I make a bunch of bowls of lettuce and onions and bring those up front along with tomatoes and put away the extra bowls.

General Manager: “[My Name], you need to work faster! You were too slow getting up here with three bowls of stuff.” 

I try to explain that I was actually filling three or four bowls quickly so we’d have more when we ran out — every thirty minutes or so — but she just scoffs, turns her back on me, and barks at me to get to the cash. 

Roughly five minutes later, she literally starts screaming at me — IN FRONT OF CUSTOMERS — to get off the registers and get back to garnish. At this point, I have had enough and I admit, I snap.

Me: “[General Manager], I am sick and tired of being constantly belittled and badgered about every little thing. I’m doing my best to help my coworkers out and you screaming at me isn’t making things better.”

General Manager: “You don’t seem to value your job. I can easily fire you and find someone to replace you quickly.”

I guess she expects me to roll over and grovel for my job. That doesn’t happen.

I look her dead in the eye without even flinching. I am admittedly on new-employee probation, but my probation has been nothing but verbal abuse from her. This is still in front of all the customers and ALL my coworkers.

Me: “I can walk right out of this place right now and leave you deep in the weeds. The threat you made about my being under probation and how you can get rid of me at any time goes two f****** ways! I can quit without notice, too!”

She grabs me by the elbow. Yes, you read that right: she GRABS me. I’m not sure what she thinks this will do, but the one thing it does NOT do is deescalate the situation.

I shrug off her hand once and tell her not to touch me, but she grabs me again. I shrug her off again.

Me: “If you touch me one more time, I will charge you with assault. I do not want you to touch me, and you have no right to touch me. I have multiple witnesses, so kindly back the f*** off of me.”

She abruptly left me alone and was very cheery and kind to me, but I typed up my resignation that night and handed it to her the next day.

She got a hilariously panicked look on her face. Apparently, having her bluff called made her realize exactly how dire her straits were. She tried all sorts of tactics to make me stay, like telling me how I was leaving my coworkers in the lurch and how hard it would be for me to find another job, and when that didn’t work, she practically begged me to at least give her two weeks.

I told her to take the job and shove it. It wasn’t worth my self-respect.

Because we were chronically understaffed as it was, the look of sheer despair on her face as I walked out gave me a warm, fuzzy feeling. The fuzzy feeling got even warmer after I made a phone call to her higher-ups, with some very specific details. I never did see her at that franchise again.

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Attack Of The Math!

, , , , , , , | Working | September 17, 2021

I went through the drive-thru and ordered chicken nuggets. The order total was $4.06. When I got to the payment window, there was a trainee there along with a trainer. I handed the cashier $5.06. Simple math, right? $5.06 – $4.06 = $1? Apparently not.

She opens the calculator app on her phone and calculates… something. I don’t know what. The trainer then stops her and says “let me check” and then TAKES OUT HER PHONE AND CALCULATES THE TOTAL. The trainee then proceeds to open the change drawer and give me $.94 change.

Me: “No, you owe me a dollar. I gave you five dollars and six cents and the order costs four dollars and six cents, so the difference is one dollar.

Trainer: “No, sir, we calculated it correctly. You’re due 96 cents.”

Not the 94 cents they gave me.

Me: “What about the six pennies I gave you?” 

She sighed a big sigh and then gave me a nickel. I never did get through to them that it was wrong and just left because I was in a hurry.

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Shut That Down By Shutting That Window

, , , | Right | September 17, 2021

I am fourteen. It’s a morning shift working drive-thru. I’m the person that hands you your card. My coworker finishes an order and they pull up to my window. It’s three twenty-year-old guys.

Me: “All righty, your total is $16.80.”

Guy #1: “All right.” *Hands me his card*

[Guy #2] is right next to him while [Guy #3] is in the backseat. While [Guy #1] is handing me the card, [Guy #3] moans and the other two start laughing. I ignore this and continue the transaction. I then hand the card back and pull them forward, BUT they pull up just a little to where [Guy #3] can face me.

Guy #3: “You’re beautiful, very pretty!”

Me: *In my customer service voice* “Thank you, sir, but please pull forward!”

I then slammed the window on him and walked away before he had the CHANCE! No way in h*** was THAT gonna happen!

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So Much For Being Early

, , , , , | Working | September 16, 2021

I place an order online for a salad and wrap place. The earliest option is for twenty minutes later, but I go in early anyway in case they are also early. I walk straight into the “online pickup” area. An employee barely glances up since they are clearly busy making and boxing up orders.

The people who come in around the same time as me, but who order normally at the counter, start picking up their food as the employees call out that orders are ready. I figure they will call mine when it’s ready, so I continue to wait patiently. The rush finishes fifteen minutes after I came in, and I am the only one left in the restaurant. Finally, a different employee from the one I saw making food calls out to me.

Employee: “Are you picking something up?”

Me: “Yeah, an online order for [My Name].”

The employee reaches for an already wrapped-up box.

Employee: “Oh!”

Me: “Was it ready that whole time?!”

Employee: “Yes, just say something next time!”

I almost replied that no one had even acknowledged me when I came right to the pickup area, and that I didn’t want to bother the busy employee, so maybe this is a NAR!

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These Employees Really Need To Ketchup

, , , , | Working | September 15, 2021

I am getting my son some food from a fast food place.

Me: “I would like a hamburger kids’ meal with ketchup only on the burger, extra fries, and white milk.”

Employee #1: “Is that everything but ketchup or ketchup only?”

Me: “Ketchup only.”

Employee #1: “And chocolate milk?”

Me: “White milk.”

I pull up and check my food because I am suspicious about it being incorrect. I pull out a burger wrapped in yellow. 

Me: “This is a cheeseburger.”

Employee #2: “That’s a hamburger.”

I look down at the burger in my hand.

Me: “Then why does it have a cheeseburger wrapper, say, ‘cheeseburger, ketchup only,’ and—” *opens the wrapper* “—have cheese on it?”

She asks me to pull ahead and I do. A little while later, a guy comes out and gives me a bag.

Employee #3: “Your hamburger.”

Me: “Ketchup only?”

Employee #3: “It was supposed to be ketchup only?”

A little while later, the third burger came out, and I finally got my son’s hamburger with only ketchup on it.

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