I Can’t Believe It’s Not Butternut

, , , , | Right | April 5, 2020

(I notice that one of the donut labels in the case has been put in the wrong place, labeling “chocolate coconut” as “chocolate butternut,” instead. The actual chocolate butternut donuts have no label. I mean to fix it but forget. However, there is a clear distinction between the chocolate coconut donuts which are covered in white coconut and the chocolate butternut ones which are covered in yellow butternut.

A female customer in her 40s comes up to the front.)

Me: “Hi there! What can I get for you?”

Customer: “Hi, I’ll get a medium iced coffee and… a chocolate butternut donut.”

(I begin to grab a chocolate butternut from the non-labeled slot but the woman stops me.)

Customer: “No, no, not that one. The chocolate butternut.”

Me: *confused momentarily* “Oh! You mean the chocolate coconut? Sorry, someone mislabeled this earlier and I just forgot to fix it.”

Customer: “Oh! That’s chocolate coconut?”

Me: “Yes.”

Customer: “Coconut’s white?”

(I sputtered for a few seconds before handing the woman her donut and cashing her out.)

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Unfiltered Story #191496

, , | Unfiltered | April 5, 2020

(This happened between my coworker and a customer.)

Coworker: “Hello sir, how can I help you today?”

Customer: “Can I just get a glass for water?”

Coworker: “Certainly, give me just a sec.”

(Our policy requires we fill the water cups ourselves to prevent soda theft.)

Coworker: *hands the water to the customer* “Here you go, sir.”

Customer: “Thanks, I love you.”

Coworker: *at a loss for words*

Supervisor: “What just happened with him?”

Coworker: “I… I don’t even know anymore.”

Toto’s Evil Twin: Otot

, , , , | Right | April 4, 2020

(I am working at the drive-thru cash register. A customer pulls up with an older man in the driver’s seat and a woman in the passenger’s seat, with a tiny dog on her lap.)

Me: “Hi! Your total will be—”

(The dog immediately starts freaking out and barking, trying to lunge at me through the window. In between barks, it sounds like it’s almost hissing. I finish the transaction as the woman holds back the dog, who continues to bark.)

Man: “I’m sorry, she’s not usually like this.”

Me: “That’s okay.”

(They drive off and I turn to my coworker who witnessed the whole thing.)

Me: “Wow.”

Coworker: “That dog was Toto from Hell.”

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Not What Is Meant By Giving A Voice To Minorities

, , , , , | Right | April 3, 2020

(I am a white male working at a well-known fast food franchise in a predominately-black area. I am working the drive-thru order and payment window. A car pulls up to the speaker box and I talk into my headset.)

Me: “Welcome to [Store]. Can I take your order?”

Customer: “I’ll take a [order].”

Me: “That will be [price]. First window, please.”

(So far, it seems like a standard order. The customer drives around. The customer is a black woman. Before I can even repeat the price, she looks up with a shocked expression.)

Customer: “YOU’RE NOT BLACK!”

(I am speechless.)

Customer: “You sound black on the box! WHY DO YOU SOUND BLACK?!”

(I do not know what else to say except:)

Me: “That will be [price].”

(The customer pays and then drives off to pick up her food. Then, she starts talking to herself.)

Customer: “Shouldn’t be making himself sound black like that. He’s not black.”

(My coworkers at the food window told me later that she told them to tell me to stop pretending to be black.)

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The Wrong Food Is Because You’re In The Wrong

, , , | Right | April 2, 2020

(I am working at the counter right next to the door so when someone gets the wrong order in our drive-thru, they come straight to my register.)

Customer #1: “Hello. It looks like I got the wrong food.”

Me: “I’m terribly sorry about that! Do you happen to have your receipt? If not, I can look it up for you.”

Customer #1: “I have my receipt here. And this is the food I got. None of it is mine.”

Me: “Again, ma’am, I’m very sorry. Let me get this replaced for you.”

(As I relay the order to the grill, another customer stomps through the door.)

Customer #2: “You gave me the wrong food again! I swear this happens every time I come here!”

Me: “I’m so sorry we got your order mixed up. Do you have your receipt with you, sir?”

Customer #2: “You know I don’t.”

Me: “Okay. It will be just a moment while I look up your receipt so we can get your food replaced.” *looks it up* “Okay, I found your receipt! I’ll just get this to the grill and your food will be up in a moment.”

Customer #2: “Just hurry up! I came through the drive-thru because it’s supposed to be fast! Now I’m wasting my time here when I have places I need to be!”

(As he is ranting, the first customer’s food comes up. When I try to hand it to her, the second customer snatches it from my hands.)

Customer #2: “It’s about time!”

Me: “Sir! I’m afraid that’s not your order. It’s this lady’s order. She was ahead of you.”

(He throws the food back on the counter as the lady steps up to take it. She clears her throat and speaks very loudly to me while staring at the second customer.)

Customer #1: “Thank you for being so polite and fixing my order, miss. I know it was no fault of yours that I was accidentally given the wrong food. I’m sure I will have a fantastic day now, so I hope you do, too!”

(She leaves and the second customer remains quiet until his food comes up.)

Me: “Sorry for the wait, sir. Have a good day!”

Customer #2: “Thanks… You, too…”

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