It’s Going To Be One Of Those Days… We Think

, , , , , , | Working | December 8, 2017

(As a call center, we work seven days a week. As a result, most people’s weekends aren’t Saturday and Sunday. Today, Tuesday, one of my coworkers says to another:)

Coworker #1: “Tomorrow is your Friday, isn’t it?”

Coworker #2: “No, it’s my Thursday.”

Coworker #1: “Oh, that’s right; it’s Wednesday!”

Totally Three From The Truth

, , | Working | December 6, 2017

(I’m answering a survey about supermarkets.)

Caller: “From 1 to 5, how good is [Supermarket]?

Me: “I don’t know; I’ve never been to one of those.”

Caller: “…sorry, I can’t leave a blank answer.”

Me: “Are you serious? How am I supposed to give you useful information?”

Caller: “You can guess…?”

Me: “Okay, three. That way it’ll affect your results the least.”

Caller: “That’s smart.”

(He keep asking questions and there are A LOT I cannot answer, as not every one of the supermarkets are in my city. I keep answering “I don’t know, so three”.)

Caller: “Well, thank you very much for contributing to this survey.”

Me: “You do know that the results will be full of lies, right?”

Caller: *nervous laughter*

Maybe 40 Is His IQ?

, , , , | Right | December 5, 2017

(I am doing Internet tech support over the phone.)

Me: “I’d like you check if you can see your WiFi name now, please.”

Customer: *too fast to have re-checked the list* “It’s still not there.”

Me: “Okay, can I have you just refresh the list, please?”

Customer: *angrily* “I don’t know how to do that! I’m forty! I don’t know anything about all this technology stuff!”

(I managed to refrain from telling him that I am forty-three, and not only am I not the oldest in the call centre, one of my coworkers left retirement to come and work with us! There are many excuses for being ignorant about technology, but being middle-aged isn’t one of them.)

Working Here Beats The Humanity Out Of You

, , , , | Working | November 28, 2017

(I am calling a computer company in regards to paying my bill. A pre-recorded message picks up.)

Message: “[Business]. For help servicing your computer, press one. For setting up an appointment, press two. For pricing information, press three. To speak to any available human, press zero.”

(I stop and look at the phone a few seconds, then proceed to press zero.)

Employee: “Hello, [Employee] speaking. Thank you for calling [Business]. How can I help you?”

Me: “Hi, is this a human?”

(Long silence.)

Employee: “I think so.”

Your Credit Is In A (Hot)Spot Of Bother

, , , , , , , | Right | November 28, 2017

(I am a supervisor with 20 employees under my charge. We handle cellular service billing questions. When the situation arises, I take their escalated calls. This particular customer needs a credit for some overage charges, and by policy doesn’t rate a credit.)

Me: “Thank you for calling. My name is [My Name] and I’m a supervisor for [Company].”

Customer: “Yeah, I need my overages credited this instant. I never used this much data before, and I need it credited.”

(The customer has a significant amount of overage that is more than I make every two weeks.)

Me: “I will gladly take a look at the account and see what’s causing the overage.”

Customer: “Yeah, you better! I’m not paying for this!”

Me: “Sir, I can definitely understand the frustration. If you just give me a second…”

(I bring up the customer’s account, look over every detail, and notice he has his phone set as a mobile hotspot, meaning he is using his phone as a Wi-Fi router.)

Me: “Okay, sir, I notice you have your hotspot turned on.”

Customer: “Yeah, I know. I know it’s protected; no one is stealing my data. Just tell me why I’m going over and credit it.”

Me: “I can not credit it unless it’s a malfunction with the phone or feature. I’d like to ask a couple of questions.”

(The customer at this point is sighing, and I see that his data usage is rising.)

Customer: “FINE! Ask all the f****** questions you need!”

Me: “What do you use your hotspot for?”

Customer: “Xbox. I use it to play games online. What else should I use it for?”

Me: “Wait, what?”

Customer: “I use it to game online, and Netflix.”

Me: “So, I found the problem. You’re using it for Xbox, which will eat up the data like PacMan eats pellets, and because of that, I will not credit the overage.”

Customer: “WHAT THE F*** DO YOU MEAN YOU CAN’T CREDIT THE OVERAGE?! HOW THE F*** AM I GOING TO PAY FOR THIS?! FINE! I WON’T PAY MY BILL!”

Me: “Well, then, sir, it will go into collections, and ruin your credit.”

Customer: “I DON’T F****** CARE! I’M RICH! DO YOU HEAR ME?!”

Me: “Then you shouldn’t have a problem paying it.”

Customer: “I NEED TO FIX THIS! WHO CAN FIX THIS AND GIVE ME MY CREDIT?!”

(At this point I’m getting really annoyed at the customer, and just want the call to end.)

Me: “Microsoft.”

(At this point the customer knew they weren’t getting the credit and hung up the phone.)

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