As Long As It Doesn’t Creep Into Friday

, , , , , , | Working | March 19, 2018

(I have just sneezed four times in a row.)

Coworker: “Bless you. Are you okay?”

Me: *trying to be funny* “Yeah, I’m just allergic to Wednesdays.”

Coworker: “Then, you’ve got a real problem, because today is Thursday.”

Always Take The Weather With You Somewhere Else

, , , | Right | March 18, 2018

(I work for a major hotel chain in their reservation center.)

Me: “Good evening. This is [My Name] and I will be assisting you with your reservation.”

Caller: “Can you tell me what the weather will be like next week in [City 1000 miles away]?”

Me: “Sir, this the Global Reservation Center for [Hotel]. I suggest you look up the forecast via a weather website.”

Caller: “Can you look it up for me?”

Me: “I can, but you will be on hold for the next few minutes.”

Caller: “Oh. Never mind, then.” *click*

Taxing Faxing, Part 23

, , , | Right | March 17, 2018

(Our company doesn’t have a fax machine anymore. Instead, any faxes that people send to our line come through as email attachments. Unfortunately, the sender doesn’t get anything saying that we have received their fax. Usually, this isn’t a problem, but sometimes things go wrong, and we just don’t get the fax. Generally, when this happens, they call us to check, and we tell them to either resend, or scan and email, which is a bit more reliable.)

Me: “[Company], [My Name] speaking. How may I help you?”

Caller: “I sent you a fax on the 28th, and it still hasn’t been actioned!”

Me: “Oh, gosh. I’m so sorry! I will double-check and see where that request is for you, right away!”

Caller: “You do that! I sent it at [time] on the 28th!”

Me: *looking through our inbox* “I’m really sorry, but we haven’t received anything from you since [date well before the 28th].”

Caller: “But I sent it!”

Me: “Okay, let me just check one more place; it might have been misfiled.” *checks, nothing there* “No, sorry. It doesn’t look like anything came through. I do apologise, but we just didn’t receive it.”

Caller: “But I sent it!”

Me: “Again, I am sorry, but since we didn’t receive it, we didn’t action it. If you resend it to us now, I can make sure we do it for you immediately.”

Caller: “But I sent it!”

Me: “I realise that, but unfortunately, our system never received it.”

Caller: “BUT I SENT IT!”

(I had no idea what else I could say, at least not without getting fired. I just kept on apologising, and lost another ten minutes of my life with her saying, “BUT I SENT IT!” in reply to everything I said. She did eventually get off the phone, and we ended up getting multiple copies of her next request, with the note, “I SENT IT!” attached as a cover letter.)

Taxing Faxing, Part 22
Taxing Faxing, Part 2017
Taxing Faxing, Part 21
Taxing Faxing, Part 20

Social Insecurity, Part 4

, , , | Right | March 16, 2018

Customer: “Are you telling me I need to put in my social security number to complete the application?”

(It is an online application, and socials are typically required for this sort of form.)

Me: “Have you tried to submit it?”

Customer: “Yes.”

Me: “What did you do?”

Customer: “I pressed ‘submit.'”

Me: “And what happened then?”

Customer: “I got an error message.”

Me: “What did it say?”

Customer: “It said I needed to put in my social security number.”

Me: “Then, yes, it sounds like you do need to put in the number.”

Customer: “Fine. I’ll try again tomorrow.”

Me: “Were you planning to put in your social security number?”

Customer: “I haven’t decided yet!” *hangs up*

(She later called my supervisor. Her complaint? I was making her give us private information before I would give her an acceptance.)

Social Insecurity, Part 3
Social Insecurity, Part 2
Social Insecurity

Will Remember Directly

, , , | Right | March 14, 2018

Me: *answering a phone call* “[Department]. This is [My Name] speaking. How can I help you?”


Me: “Hello?”

Caller: “I can’t remember!” *hangs up*

(This is definitely unusual, and my coworkers and I have a quick laugh over it. Soon, though, my phone rings again.)

Me: “[Department]. This is [My Name] speaking. How can I help you?”

Caller: “I don’t remember her name.”

Me: “I’m sorry?”

Caller: “I don’t remember who I was supposed to call!”

Me: “Maybe I can help you out. What—”:

Caller: *interrupting* “It was [Department]. I can’t remember the name of the person I needed to talk to.”

Me: “This is [Department]. I’m [My Name].”

Caller: *gasps* “That’s her! How do you know who I was supposed to call?”

Me: “That’s me. I’m [My Name].”

Caller: “Wow, I sure got lucky that you picked up!”

Me: “This is my direct number.”

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