That Snow Reason To Cancel

, , , , | Right | August 16, 2018

(I work at a hotel up in the mountains of Idaho. We get a lot of snow, to the point it still snows during the summer. We have a fifteen-day cancellation policy.)

Me: “Hello. Thank you for calling [Company]. My name is [My Name]. How can I help you?”

Customer: “Yes, I would like to cancel my reservation for next week.”

(I explain the policy, and tell her that we will keep the deposit which is equal to the room rate.)

Customer: “That is the stupidest thing I have ever heard. I would like to talk to a supervisor. I’m canceling because there is snow up there.”

Me: “I’m sorry? You’re canceling because of snow? It is the middle of December.”

Customer: “Get me your supervisor.”

(I put her on hold and explain it to my supervisor.)

Supervisor: “Wait, she wants to cancel because we have snow?”

Me: “Yes. Why was she coming to the mountains in winter in the first place?”

(The customer didn’t end up canceling. Where did she think she was going? She only lived two hours away.)

No, We Just Need A Note From Your Mother

, , , | Right | August 16, 2018

Me: “Thank you for calling [Car Rental]. This is [My Name]. Where would you like to pick up?”

Customer: “Do you need a driver’s license in order to rent a car?”

Me: “Yes, you need to have a current valid driver’s license.”

Customer: “Are you sure?”

Me: *facepalm*

Someone Rescue Me From These Dumb Customers

, , , , , | Right | August 15, 2018

(I work ocean rescue in Florida, and we wear neon green shirts with red writing all over them loudly stating that we are OCEAN RESCUE, and listing where we are located, etc. I am visiting my friend in Chicago and while shopping at a store, I am wearing the aforementioned brightly-coloured shirt. A very obnoxious woman comes up and hits me with her cart.)

Lady: “Do you work here?”

(I didn’t think someone could be so blind and stupid because the uniform for that store is a black and blue shirt.)

Lady: “I SAID, ‘DO YOU WORK HERE?!’ WHAT ARE YOU? DUMB?”

Me: *finally figuring out she’s serious* “No—”

(She shoves her cart into me again, so angrily I grab the cart and say:)

Me: “Lady! You must be the dumb one! What part of ‘OCEAN RESCUE’ means that I work here? And if you hit me with your cart again, I will find someone who works here and file charges against you!”

(The lady grumbled to herself, and an associate finally walked over and asked if something was wrong. I relayed the entire story to her, and she asked if she could do anything for me. I told her thank you but no, I would just be on my way. It still bewilders me how stupid and unaware people are.)


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Needs To Adopt Some Knowledge On The Subject

, , , , | Right | August 15, 2018

(I volunteer at a local animal shelter once per week. Since I worked part-time there last summer, the employees and I are on very good terms, so they don’t mind me offering advice to customers and getting them set up with the proper assistance. On this day, a woman I’d estimate to be about 60 comes into the shelter and stops in front of me while I’m folding laundry.)

Me: “Hi. Do you need any help?”

Customer: “Yes, I’m here to pick up Mack.”

(Mack is a very cute German Shepherd mix puppy we are accepting applications for; with puppies we tend to accept more than one applicant and then choose the best a day or two after the puppy is made available.)

Me: “Oh, um, do you mean you’d like to meet him outside the kennel?”

Customer: “No, I’m here to pick him up.”

Me: “Um… One moment, please.”

(I go and get [Employee], who runs the dog team.)

Employee: “So, I hear you’re interested in Mack?”

Woman: “Yes, I’d like to bring him home.”

Employee: “I’m sorry, but we’re not reviewing applications until tomorrow due to the high interest in him.”

Woman: “Applications?”

Employee: “Do… Do you have an application in on him?”

Woman: “Application?”

(It turned out the woman had no idea she needed to apply to adopt a dog! I later found out she had come by to try and adopt before with similar results. She didn’t get Mack, but she did fill out an application for another dog, so I guess she figured it out eventually. We all found the whole thing funny more than annoying, since she’s hardly the first one to make that mistake!)

Should Have Told Her Before It Actually Happened

, , , , | Right | August 15, 2018

(When we take an order for room service, we always close the call by saying, “Your order should be up for you within half an hour.” In this story, the bellman has just come to ask me to call the guest and tell them that the front line in the kitchen is down for some reason and the food is going to take a bit longer. I immediately call the guest. The guest ordered their food about 15 minutes prior to this.)

Me: “Hi. This is [My Name] calling from Room Service. I’m so sorry, but I’ve just been informed that the kitchen is unable to make food at this moment because of a technical difficulty. They’ll hopefully be up and running very soon; would you like to wait a little longer for your order or cancel it?”

Guest: “Well, is there something else I can get? I mean, I’ve been waiting for my food.”

Me: “I’m not sure if they’re able to make anything right now, but I can go ask—”

Guest: *interrupting* “Like maybe a cheese plate?”

Me: “We actually don’t have a cheese plate on our menu here.”

Guest: “Yeah, well, most hotels have them, anyway.”

Me: “I’m afraid we don’t offer a cheese plate, but I’m happy to go ask the kitchen—”

Guest: *interrupting* “Well, I’ve been waiting for my food. You should have called earlier.”

Me: “I’m sorry, ma’am. I called you the moment I found out. Would you like me to ask the kitchen—”

Guest: “I could have ordered a pizza. But now I’ve been waiting for my food. Maybe if you had a cheese plate… Or isn’t there something else you can get me? I wish you’d called me earlier.”

Me: “As I said, I called as soon as they informed me. But I can ask the kitchen if there’s anything else they can make.”

Guest: “I just wish you’d called me earlier. Isn’t there anything else I can get?”

(Realising I’m not getting through to her, I give up trying to explain that I need to talk to the kitchen.)

Me: “Please hold, ma’am.”

(I go to ask the chef if they can make anything else for her, and they inform me that the line is actually up and running again, and they’re making her food right now.)

Me: “Ma’am, I’ve actually just spoken to the kitchen, and they’re making your food right now, so that will be along for you in about five minutes.”

Guest: “Well, I wish you’d told me earlier, because you said it would be half an hour and it’s been way longer than that now, and I could have ordered a pizza.”

(It has been about twenty-five minutes since she ordered.)

Me: “As I said, ma’am, I called you as soon as I found out. Your food is on its way now. We are sorry for the inconvenience.”

Guest: “Well, it had better be here soon, then, because I’ve been waiting. You should have called me earlier.”

(My manager ended up comping her meal.)

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