The best of our most recent stories!

Maybe If You Try Just The Tip…

, , , , , | Right | June 21, 2021

This is shortly after our store has started using chip readers for cards. I am cashiering and have an older lady come through. She tries sliding her card, which doesn’t work. 

Me: “Try inserting the card into the slot.”

Old Lady: *Shouting* “It’s a virgin! Please be gentle!”

It took everything in me to not fall over laughing at her. She definitely made my day so much better.

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A Mother-In-Law So Sweet She’ll Give You Diabetes

, , , | Healthy | June 21, 2021

I was diagnosed with gestational diabetes when I was five months pregnant. My OBGYN referred me to a dietitian for a consultation. I went with my mother-in-law since the office is hard to reach with public transport. 

During the consultation, my mother-in-law kept telling the dietitian that I always eat a lot of rice, noodles, and Asian food in general that has high sugar levels. She’s not completely wrong, but I am also okay with switching to a low-carb, low-sugar diet. Then, my mother-in-law suggested that I eat at her place more often since she always eats healthy. My dietitian seemed happy, and I just said yes to keep the consultation going.

Fast forward to the next consultation with my dietitian, one month later, the week after Christmas. This time, I went with my husband.

Dietitian: “Hi! How was your Christmas?”

Me: “It was good. We celebrated at his parents’ place. My mother-in-law always prepares the Christmas dinner.”

Dietitian: “Were you able to keep your blood sugar level low and stable?”

Me: “Yes. The highest was 6.2, and it was after a slice of pie.”

Dietitian: “Oh, good! What did you eat other than that?”

Me: “I knew I wanted the pie, so I skipped the mashed potatoes and only ate the roast beef and beans. I skipped the sauce and compote. I also only ate a small slice of pie.”

Dietitian: “Didn’t your mother-in-law say that she always cooks healthy?”

Husband: “Ignore her. She always says that, but then always cooks mashed potatoes with gravy, salad with tons of dressing, and prepackaged juice.”

Dietitian: “Oh.”

I love my husband and how realistic he is about everything.

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Manager In (Need Of More) Training

, , , , , | Working | June 21, 2021

We have a manager-in-training (MIT) program where I work. Usually, people get promoted within the company from store level to a Third Key Manager and work their way up from there to assistant manager, store manager, etc. With our MIT program, we hire people from outside the company with previous management experience and fast-track them to be assistant managers. Since Texas has such strict liquor laws, it’s a serious position, even if it doesn’t seem like it from an outside perspective.

I’m a newly-promoted Third Key Manager when we get our new MIT. She’s in her mid- to late forties and has been a store manager of a home goods store for years before coming to us. She started in November, and now it’s mid-February.

Despite her experience, she’s been difficult to work with and doesn’t seem to be really retaining any information. I personally have had to walk her through the simplest procedures multiple times, not to mention the times our assistant manager and store manager have shown her the same things.

One morning, while I’m counting the highly stolen liquors in the store to confirm that nothing has been stolen in a week, she comes up to me.

MIT: “I’ve got a customer that needs a keg for Friday, but they want to pay for it now. Can we do that?”

Some of our smaller stores have people prepay for kegs because they have small beer coolers and can’t keep a lot of kegs on hand. Making people prepay makes sure the keg isn’t just left there. We’re a big store, though, and have a separate cooler just for kegs, so this is a weird request.

Me: “Wait, is the customer on the phone, or are they here in person?”

Only our main location can take payments over the phone.

MIT: “No, they’re here right now. We have three half kegs of [Beer], so they just want to pay now, since they’re here.”

Me: “I mean, since they’re here, they can pay now if they really want.”

MIT: “Okay! I’ll ring them up, then!”

A few hours pass and I finish up doing my counts when my MIT comes up to me again.

MIT: “So, you know how I sold that keg because I thought we had three of them in the cooler?”

Me: *Already with a sinking feeling* “Yeah, what about it? You checked to make sure that all three kegs weren’t already claimed, right?”

MIT: “Well, we don’t actually have any of the kegs that they want.”

Me: “What do you mean, we don’t have the kegs? Didn’t you double-check? You know that the inventory for kegs is always off and needs to be physically checked!”

I have personally informed her of this at least three different times, and I couldn’t tell you how many times other people have told her this, as well.

MIT: “It’s no big deal, right? We get keg deliveries on Thursday!”

We do NOT get [Beer] kegs in on Thursdays; we get them in on Fridays. So, when the customer showed up at 10:00 am for the keg — FOR HIS GRANDDAUGHTER’S WEDDING — guess who got screamed at for nearly twenty minutes before they fixed it by sending them to another store to pick up their keg and working magic to make sure neither store’s inventory was messed up in the process? Yeah, NOT the MIT!

The keg delivery came in less than an hour after the customers left.

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Disconnected From Reality

, , , , | Right | June 21, 2021

I work in a retail store for a mobile phone and Internet service provider. An older guy comes into the store with a bill in hand. He has a receipt stapled to it, meaning that he paid at the post office.

Customer: “Why can’t I access my service? Normally, when I’m late, they cut me off, but then I call them, and they put it back on because they know I paid my bill. Well… I paid my bill three days early! So why did you cut it off?! I demand you put it back on as you can clearly see that I paid my bill in full with cash!”

I think to myself, “Hmmm, that is a puzzler.” He demonstrates how his Gmail and Google searches don’t load, so there’s definitely something wrong.

He’s pretty spicy in his demeanour but I can understand the confusion and frustration. The first thing I think of is the simple thing that can be overlooked — checking his mobile data settings. My colleague then says to take the SIM card out and put it back in.

I swipe around looking for a quick menu option and I find it after swiping up. The mobile data is turned off. “Aha!” I thought. I turn it on and try a dummy Google search with a random word and it loads. I also navigate back to Gmail and all his emails load.

I show him that it’s working.

Me: “The service was never restricted; mobile data was just turned off.”

Customer: “This is the first time I’ve had a connection in three days and I paid my bill early, so I demand to know why it didn’t work for three days!”

Me: “Your mobile data was turned off. It was a setting on your phone. The Internet won’t work on your phone if it’s turned off. There was no restriction on your service. It was working the whole time. Mobile data just needs to be turned on; it’s one of those settings that can easily and accidentally be turned off but I turned it on for you.”

Customer: “NO! LET ME SHOW YOU!”

He opens his settings app and points to the Wi-Fi where it says, “Not connected.”

Customer: “Why does it say that, then?!”

Me: “Ah, that’s Wi-Fi. That’s when you’re at home or out and about connected to Wi-Fi. This is different from your mobile data. It says you aren’t connected because it means that you currently aren’t connected to Wi-Fi or wireless Internet, but you are connected to the Internet by mobile data right now. Do you have Wi-Fi at home?”

Customer: “I do not have Wi-Fi at home. What relevance does that have?!”

Me: “Okay, so when you connect to the Internet, it’s just by mobile data, then?”

Customer: “Yes! So why would [Company] disconnect me for three days?!”

Me: “You were never disconnected; your mobile data was turned off!”

Customer: “No, it wasn’t! I clearly checked that! And I have it turned on!”

My colleague jumps in.

Colleague: “No, it was turned off; she turned it on for you. I saw her do it. It’s all good; it’s an easy fix.”

Customer: “Well, why would [Company] turn that off?! I did not allow them to do that. I want compensation for the three days I was disconnected. It is a crime and I will be going to the police!”

We are pretty frustrated because the message is not sinking in and we are going around in circles.

Me: “The setting that was turned off is something personal and specific to your own phone. No crime has been committed, so if you want to go to the police, you are free to do so.”

Customer: “Free to do so?! Yeah, I am! Well, your company did this and I did not allow them to do that!”

Me: “As I said before, it’s a personal setting on your phone. [Company] doesn’t have remote access to that, nor would they care to do so. Why would they want you to not access your own service?”

Customer: “As you see, I paid the bill and I want a refund for the three-day disconnection! I have come here for service, and you tell me nothing is wrong when there clearly was!”

The whole store can see and hear the whole thing. Another customer tries to reiterate what we said.

Other Customer: “There’s no point having a go at them. You are getting nowhere and they fixed your issue!”

Customer: “Oh, so you don’t like my shouting, either! The more people hear me, they will leave and not spend money here! I have come here for service. They are on wages so they will fix the problem I have come here to fix!” 

The other customer walks away.

Me: “There’s no point being rude to her, either. I’ll ask you to calm down because, as my colleague and I have explained, there was no issue with your service. We’ve fixed the setting, and you’ve seen for yourself that you can now access the Internet because of that.”

He cuts me off, repeating himself. Our company has no tolerance for abuse or hostile behaviour.

Me: “Leave, or we’ll call security now.”

Customer: “PLEASE DO CALL SECURITY AND I WILL TELL THEM OF THE CRIME YOU HAVE COMMITTED!”

He continues to ramble about how he paid his bill, so that meant this should have never happened, and he keeps repeating the same things.

I call security.

Security: “Yep, we can hear him in the background. We’ll be right there.”

Two security guards are there less than a minute later and he rambles at them with the same thing. They have no context for the conversation, though, so one of them says:

Security #1: “Look, mate, I’m with [company], too, and I barely get any coverage anywhere. But retail staff can’t fix that kind of issue; that’s on the company itself.”

Customer: “I have come here for help, but oh, no, of course, the paying customer is wrong. They keep telling me I’m the one who’s wrong!”

The second security guard turns to me. He doesn’t say anything, but I know he wants to know the context.

Me: “He thinks he’s been disconnected but he wasn’t. He had his mobile data setting turned off. I turned it on, and it worked straight away.”

The security guard nods and grins as he realises what’s happened.

Security #2: “You’re gonna need to leave. If you can access the service, that’s fine, but if you need to take it further, follow [Company]’s processes. It’s pointless arguing with them; they did what you asked them to do.”

As he leaves, he says:

Customer: “I’LL BE BACK AFTER I’VE GONE TO THE POLICE!”

He hasn’t come back in store since, and I know he’s still around because we see him walk past all the time.

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Read The Smoke Signals

, , , , | Right | June 21, 2021

I work at a famous pretzel place in an outdoor outlet mall. It is Father’s Day weekend and people are crawling all over the mall shopping. Our outlet mall has a no-smoking policy, but people still occasionally walk around the mall smoking in plain sight of mall security.

A man has taken a liking to our storefront and has placed himself against our windows to smoke IN FRONT of a food place. I’m shocked to see such a brazen attempt at a smoke break in front of our shop since many elderly people and children come into our shop and walk around the mall frequently.

I’m currently working with my female area manager, a female coworker, and a male new hire we just got.

Me: “Hey, [Area Manager], I’m pretty sure someone is smoking right outside of our shop.”

Area Manager:Seriously?! That’s a first! I’m going to call security on them.”

She calls security and they come over to talk with the guy. Security leaves him and the man picks up his items and suddenly comes into our shop.

Man: *Angrily* “Thanks for calling the cops on me!”

New Hire: *Happy and energetic* “You’re welcome!”

The area manager also responds, sternly and loudly, drowning out the comment from the new hire.

Area Manager: “You can’t smoke within twenty feet of public areas, buildings, or exits within this mall, sir.”

Man: *Irate and condescending* “Well, there are no signs anywhere telling me that I can’t smoke! And whatever, lady!”

He looks towards the cashier.

Man: “Give me an original pretzel and a cheese dip, to go!”

There’s a sign posted on all of the outlet doors saying that certain activities are prohibited, and guess which one was listed under it? Don’t get mad at us because you can’t read a sign.

Also, bold move to also get a pretzel after you berate us about calling security on you, you crazy customer. Also, round of applause for the new hire’s comment. I almost died laughing during the situation, but I kept it together for the most part over my shock.

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