Rude What I Say, Not As I Do

, , | Right | November 19, 2018

(I’m working at a well-known makeup store. It’s a Saturday so the store is busy. I have a line and I’m about to help the next guest when this happens.)

Me: “I can help the next guest.”

([Customer #1] is walking up to my register when [Customer #2] runs and cuts in front of her.)

Customer #2: “Excuse me, but could you—”

Me: *cutting her off* “I’m sorry, but this other customer was first. I’ll gladly help you if you get in line, please.”

Customer #2: *walks away and puts back her things, yelling* “I was just asking a question!”

(She then heads out the door but not before screaming:)

Customer #2: “YOU’RE RUDE!”

Customer #1: *laughing as she shakes her head* “She didn’t think cutting in front of everyone else was rude, though.”

A First Class Sob Story

, , , | Right | November 19, 2018

(I am standing in line to get a seat assignment for a flight from Vienna to New York. A young woman in front of me is called to the agent and immediately starts in on a sob story.)

Woman: “I need to be upgraded to first class. I get air-sick if I don’t have enough room.”

Agent: “I’d be happy to upgrade you. The difference in fare is [price]. I can charge that to a credit card if you’d like.”

Woman: “You don’t understand. I cannot pay that. You need to upgrade me at no charge so I don’t get sick.”

Agent: “I understand that, ma’am, but if you want to be upgraded, you need to pay the fare difference.”

Woman: *starts crying* “But I need to be upgraded.”

(This goes back and forth for a while with the agent calmly responding to her demands as she gets more and more agitated. Finally, she starts yelling at him.)

Woman: “I see you don’t care and you want me to be sick! When I’m sick on the plane, it will be your fault because you didn’t upgrade me.”

(The agent has had enough.)

Agent: “Ma’am, the only way I can upgrade you is if you pay the price difference. I’m happy to do that for you, but otherwise I cannot upgrade you. Unless you want to pay that, I’m going to have to insist that you take the seat I’ve assigned you and stop wasting the time of everyone behind you.”

(She stomps off, still crying, and I am called to the counter. The agent greets me with a huge smile and says:)

Agent: “Sir, it’s your lucky day. I’ve got an exit row seat available with no seat in front of it and extra room with priority boarding. Would you like that seat?”

(I gladly accepted it and looked over to see Little Miss Entitled glaring daggers at me and the agent. Unfortunately, I didn’t see any evidence that she had learned that treating people with respect rather than demanding things with patently phony requests might serve her better.)

You Can’t Kill The Bill

, , , , , | Right | November 19, 2018

(I am working as a cashier. A customer says that they want to pay their bill for their in-store credit card before checking out. I process the payment and then begin their transaction.)

Me: “Okay, your total today is [amount].”

Customer: “No, I should get a discount for paying my credit card bill up front.”

Me: “Ma’am, it doesn’t matter where you pay your bill. You can pay it at any register, online, or even over the phone. I can’t give you a discount on your transaction for paying your credit card bill.”

Customer: “They have done it before! You just don’t know since you’re new.”

Me: “I am kind of new, but in the six months I’ve been working here, I have never heard of this.”

Customer: “You’re just lying to get more money out of me!”

(An assistant manager thankfully was nearby, and I pawned the customer off on her. I still have no idea why she thought she was entitled to a discount for paying her bill up at the front registers.)

Not Provider-ing The Right Information

, , , | Right | November 19, 2018

(I work tech support in a software company. Our clients are other companies whose employees use our software. If there is a technical issue, the clients’ employees call us directly. In order to help, we naturally need to know which client company they’re calling from.)

Me: “Hello, [Company] tech support. How can I help you?”

Caller: “Hi, I’m having a problem with your software.” *describes problem*

Me: “I see. This issue requires some investigation; please let me look into it and I’ll call you back later. Could you tell your name, and where you are calling from?”

Caller: “I’m [Caller]. I’m calling from my office.”

Me: “No, I mean which company?”

Caller: “Oh. It’s [Major Telecommunications Company].”

(That company is indeed one of our clients, and I’ve been told to give them first priority if they have any issues. After I hang up, I begin to look into the issue, but I can’t find a record of anyone with that name working there. Since their usage history is required to see what caused the problem, that means I can’t do anything about it. Fearing it is taking too long, I let my boss know, but he can’t find the user, either. After a while, he comes to talk to me, looking a mix of amused and annoyed.)

Boss: “So, this [Caller] you spoke to? In fact, she works for [Other Much Smaller Company].”

Me: “So, why did she say they worked for [Major Telecommunications Company]?”

Boss: “She called from her mobile phone, and thought you were asking which provider she uses.”

You Twin Or Lose

, , , , | Right | November 19, 2018

(It is during my second summer working the supply yard at my high school job. A classmate of mine also worked here last summer, but didn’t return this year. He is about five inches shorter than me, wears glasses, and has a different hair color than I do.)

Customer: “You really have grown a lot since last year.”

Me: “Thank you, sir, but I’m actually the same height I was last summer.”

Customer: “No, you really have gotten a lot bigger, and you got rid of your glasses!”

Me: “I think you have me confused with [Classmate]. He worked with me here last year.”

Customer: “No, I’m sure it was you. You wrote [Shop Owner] that nice note for giving you the job, right?”

(I know he’s talking about my classmate, because his thank-you note is still on the wall in the shop, and I never wrote one myself.)

Me: “No, sir, you’re thinking of [Classmate]. He wrote that note; I didn’t. Plus, he had glasses. I never have.”

Customer: “No, I know it was you! It has to be!”

(This went on for several minutes until my boss finally called me over to a customer. The man was convinced I was my classmate. I guess despite the height difference, hair color, and vision difference, we could be twins!)

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