Not A Photo Perfect Finish

, , , , | Right | September 20, 2018

(My coworker and I are behind our counter working on photo orders when a customer comes up to our registers. He’s looking at the mats on our counter which explain the prices of photos. I go over to help.)

Me: “Hi. Anything I can help you with?”

Customer: “Wow! You were quick! I was interested in getting my passport photo done.”

(I’m not sure what the price is, either, since I’m newer to this department, though not new to the store, so I’m searching the mats for the price. Unable to find it, I call my coworker over.)

Me: *to coworker* “Hey, do you know the price of passport photos?”

Coworker: “Hmm, I thought it was $6.00.” *searches the mat* “That’s weird; it’s not on here. They must have left it off when they gave us new ones. Let me scan a UPC… All right, it’s $8.”

Customer: “Did your wages increase when they raised the price? Haha!”

Coworker: “Uh… Not really. Were you interested in getting a passport photo done?”

Customer: “Yep!”

Coworker: “Okay.” *to me* “Let me show you how it’s done!”

(I’ve seen her do this once before, but we don’t get many orders for it, so she shows me the ropes and we print out his photo. Later, he comes back to pick it up.)

Customer: *looking at picture* “I see she chose the one that wasn’t smiling!” *laughs*

Me: “Oh, yeah… All passport photos have to have no facial expression, so it was the most neutral.”

(All of his photos except one had him smiling, despite my coworker asking him to not smile and to be neutral.)

Customer: “I didn’t know that! So, if I don’t like this photo, what do you do?”

Me: “Well, unfortunately, the policy is that we can only fix photos, not return them. So if there’s any issues with your print, we will redo them for you!”

Customer: “Okay! No problem!”

(He leaves. Then an hour later, I get a call from the customer service desk:)

Me: “Hello, electronics, what can I do for you?”

Coworker #2: “Hey! There’s a man here who got his passport photo taken and he wants to return it. I know we can’t; I just want to know what to do.”

Me: “Why does he want to return it?”

Coworker #2: *to customer… I can hear him in the background* “So what was wrong with the photo?”

Customer: “Yeah, I’m not wearing the right color shirt, my face looks weird, and my hair isn’t right.”

Me: *to coworker* “We can fix it for him; just let him know he can come in anytime to get it redone.”

Coworker #2: “Okay, no problem!”

(He ended up coming in the next day and tried to take both home with him, instead of giving me the bad one back.)

Making A Wrong State-ment

, , , , , , | Right | September 20, 2018

(I work selling tickets at a large movie theater chain.)

Customer: “Can I get two tickets for [Movie] at 3:30 pm?”

Me: “I am sorry, sir, but the movie began at 3:00 pm. The previews are actually about twenty minutes long, so you still have time to go in.”

Customer: “NO! I want the 3:30 show time.”

Me: “Sir, there is no 3:30 show time.”

Customer: “DON’T PLAY STUPID WITH ME! I KNOW THERE IS A 3:30 SCREENING, YOU IDIOT. SEE?!”

(He pulls out his phone and slams it against the box office glass. I motion for him to slide his phone through the small opening and make sure he is watching carefully as I scroll up to the top of the show time page)

Me: “Sir, as you can see, these are the show times for our location in California. You are currently in Florida.”

(He couldn’t even look me in the eyes after I slid his phone back. He proceeded to walk off without another word.)

Should Have Chainsaw That Coming

, , , , | Right | September 20, 2018

(I am wearing black slacks, high heels, and a grey polo with a logo from the car dealership I work for. The staff in the hardware store wear jeans and bright orange aprons. I am in the garden section, and I ask an employee if they have any succulents left because it’s late in the season. She goes off to check, and about two minutes later an older man stops about fifteen feet away and raises his voice so I can hear him.)

Customer: “Hey! Hey, you! Where are the hose nozzles?”

Me: “Um, I don’t work here.”

Customer: “You don’t?!”

Me: “Nope!” *points to logo on my shirt* “I work for [Dealership].

Customer: “So, you don’t know where the hose nozzles are.”

(I raise an eyebrow and shake my head, and he walks away a little pissed off. Soon the actual store employee returns and points me in the right direction; she even opens their brand new shipment so I can get fresh ones! As I am picking through the succulents and putting them in my cart, ANOTHER customer walks over to me. I am currently bending over to get a closer look at some plants on the lower rows, and this middle-aged man bends over next to me.)

Customer: “I have a chainsaw, and I need some new chains, but I need a very specific—”

Me: “I don’t mean to be rude and cut you off, sir, but I don’t work here.”

(The customer leans back and looks at me like I’m crazy.)

Customer: “You don’t work here? Are you sure?”

Me: *points to logo on shirt* “Yeah, pretty sure I don’t.”

Customer: “Can you show me, anyway?”

Me: “I honestly wouldn’t know the first place to look, and quite frankly, I’m not going over to the chainsaws with a man I don’t know.” *laughs*

(The guy suddenly gets angry. I think he is getting angry over my joke, but it turns out he is pissed I don’t know where the chainsaw chains are.)

Customer: “Well, thanks for absolutely nothing. Thank God I own a [Different Model than the one I work for].”

(He turns and literally stomps away. I yell after him.)

Me: “Maybe you should try looking for someone actually wearing a orange apron? They’re super helpful!”

(He flipped me off as he turned the corner. Thank goodness he doesn’t own a [Company Model]!)

There Is No Complaints Vacuum

, , , | Right | September 20, 2018

(I work in a specialty grocery store that specializes in bulk food. We have product in bulk food bins that most grocery stores use, but they line every aisle of our store. We have one aisle that has spice bins against a wall, making three long rows against the entire wall. Due to the nature of the product, we are required to vacuum the bins every night due to the mess that is usually made. This is one of those nights where I am vacuuming and a customer is buying spices. The vacuum is on and it is quite loud. The customer comes up and says something I can’t make out due to the noise from the vacuum.)

Me: *turns vacuum off* “Pardon?”

Customer: “Someone made a mess!”

(As she says this, she points to the thyme bin, which has the spice all on top of the lid and on the floor. I already knew about this, as it is right next to me and the mess is quite big. Her tone of voice implied she didn’t think I knew.)

Me: “Yes, ma’am, that’s why I’m vacuuming.”

Customer: “Oh.”

Don’t Drive And Drugs

, , , | Right | September 20, 2018

(I work as a receptionist at a car dealership.)

Me: “Thank you for calling [Dealership]! How can I direct your call?”

Customer: “I just want to refill my prescription.”

Me: “I’m sorry. Can you repeat that? I think I might have misheard what you said.”

Customer: “What did you say?”

Me: “Can you please repeat what you said at the beginning of the call? I think I might have misheard you.”

Customer: “Do you need my prescription number?”

Me: “Ma’am, this is a car dealership.”

Customer: “What?! Do you need my prescription number?”

Me: “No, ma’am, this is a car dealership. You may have dialed the wrong number.”

Customer: “You know what? I’ll just call back later.”

(She hung up before I could explain to her this was not a pharmacy. I just hope she was able to get her prescription!)

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