What The F3 Are You Doing?!

, , , , | Right | April 3, 2020

(I just started working at a hardware store; I’ve been there for about three weeks or so. I’m ringing up an older woman, who’s speaking of how well I’m doing for just starting out. We’re at the end of her purchase, she’s swiped her card, and all she has to do is confirm the amount by hitting yes, but she presses no.)

Me: “Oh, I’m sorry, ma’am. I believe you hit no; could you swipe your card again?”

Customer: “Huh? What? Yeah, fine.”

(I hit F3 to reset the card reader. She swipes her card again, goes through the whole process, and hits no again.)

Me: “Ma’am, you’re hitting no again; you have to hit yes.”

Customer: “That’s what I’m doing!”

(I reset it. She does it again. This time, I run her through the entire process, even pointing out where yes is, but she hits no again. She’s starting to get angry.)

Customer: “Why won’t my card go through?!”

Me: “Because you keep pressing no, ma’am; yes is on the other side.”

(This goes on two more times and there’s a line forming. I’m about to reset the card reader, my finger is on F3, and she starts to take notice of me pressing F3 every time.)

Customer: “You must be canceling it! You’re new; you don’t know what you’re doing. Get someone else up here who knows better than you!”

(I am just staring at her silently. That’s when my head cashier, who’s been watching the entire time, comes in.)

Head Cashier: “Is there a problem, ma’am?”

Customer: “Yes! He keeps canceling my order! I demand someone who knows what they’re doing!”

(He lead her to the customer service desk, where she continued to press no on the card reader three or four more times, got frustrated, and left, promising never to come back.)

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The Miserable Tale Of Mr. Grumpy Pants

, , , , , | Right | April 3, 2020

I’m supervising the checkouts in my supermarket. There is a section of about eight to ten checkouts where the customers can scan, pack, and pay for their items themselves.

It’s a busy day and all the regular checkouts have fairly large queues. I can see one gentleman getting frustrated and he decides to enter the self-service checkouts.

The checkouts have a weighing mechanism built into them so that the shopping you have in your basket at the beginning matches the weight of your bags at the end.

This customer keeps placing items on the floor and the automated checkout keeps telling him to place the shopping in his bag… It’s not rocket science! 

One of my checkout girls who supervises the self-service checkouts explains the process to the customer and he huffs and puffs and mumbles under his breath. This goes on for about five minutes and he is really getting angry!

Finally, he scans his last item and tries to scan his coupons to get money off some of the items he purchased. Again he fails miserably and really begins shouting at my member of staff, who is fairly new and very timid but polite and very good at her job. He is getting quite aggressive and is making personal remarks about the lack of service the assistant is providing.

I am just about to step in, but she waves me away and gestures that she is okay and is handling the situation. 

Finally, the customer pays with his card, turns, and shouts at the checkout girl again and exits the store.

She looks at me and smiles and points down to the bagging area and we both start laughing; Mr. Grumpy Pants paid for his shopping and left it all behind!

He never came back for his shopping!

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The Husband Trick: Find Someone Else To Take The Blame

, , , , | Right | April 3, 2020

(I’m an usher, working an event that is at intermission.)

Customer: “Where is the nearest liquor store?”

Me: “Um, I’m not sure. I’m not 21 yet, so I’ve never been.”

Customer: “But you have to know where it is.”

Me: “Sorry, I don’t have any idea.”

(The customer goes back into the venue. Five minutes later, he comes out again on the phone.)

Customer: “Here, it’s my wife on the phone. Tell her where the liquor store is, or she’ll yell at you!”

(I still have no idea where the liquor store is!)

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Almost As Bad As Diet Water

, , , | Right | April 3, 2020

(I’m a server at a counter-service style restaurant. We also do takeout orders and customers can order over the phone. One day, the phone rings and I answer it.)

Me: “Hi, this is [Restaurant].”

Caller: “Do you have non-nutritional water?”

Me: *confused* “I’m sorry, sir, can you please repeat that?”

Caller: “NON-NUTRITIONAL WATER!”

Me: “I’m sorry, sir, I’m not sure what that is. We have bottled [Brand #1] and [Brand #2] water, and we also have water in the soda fountain.”

Caller: “Well, that’s no help!” *hangs up phone*

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The One Arguing About The Expired Coupon Is Usually The Cheap One

, , , , , | Right | April 3, 2020

(I work at a local Mongolian grill chain that is fairly popular. A man comes in with his wife, enjoys his dinner, and then comes up to pay.)

Man: “Hi, I have this coupon.”

Me: “I’m sorry, sir, this coupon has expired.”

Man: “You’re cheap.”

Me: “Excuse me?”

(The man then hands me his card. I run it like usual. All the while he is staring at me in the eyes.) 

Man: “You’re cheap! You should honor this!”

Me: “I am sorry, sir, but if I did, I would get in troub—”

(He interrupts me.)

Man: “CHEAP!”

Me: “I don’t make the rules, sir.”

(He walks away, still glaring at me, yelling.)

Man: “YOU’RE CHEAP!”

(I couldn’t help but chuckle a bit. If using the coupon was that important, you’d think he’d have read the expiration date before trying to use it.)

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