It’s Too Early In The Morning For This

, , , , , | Right | October 17, 2017

(I work for a large energy firm servicing department. Everyone gets this type of call several times a day.)

Me: “Good morning, you’re through to [Company] and [Department]. How can I help?”

Customer: “My fireplace isn’t working.”

(I go over security details and they pass, and we proceed to pull up a calendar for repair appointment.)

Me: “Okay, sir, the earliest available appointment is two days from now between 12:00 and 6:00 pm.”

Customer: “Have you got anything sooner?”

Me: “No, sir, two days is the earliest appointment, 12:00 until 6:00 pm.”

Customer: “Okay, I guess I’ll take the morning, then.”

Me: “Sir, the next appointment is two days from now in the afternoon, or three days from now in the morning. If you prefer a morning, you will have to wait until the third day or I will book you in for the afternoon.”

Customer: “Well, that isn’t very good. Why can’t I get an appointment in the morning for two days time?”

Me: “Because we work on a live system with limited staffing for repairs. If we have a high volume of breakdowns in your area, it is mainly first-come, first-serve.”

Customer: “I pay £35 a month for this agreement. Can’t you cancel someone else’s appointment?”

Me: “In the interest of equality, we do not cancel appointments to book in other customers; that is company policy.”

Customer: “I don’t care; I want an appointment in the morning.”

Me: “Sorry, sir, that is not a possibility, and due to it being a live system, if I do not book you an appointment now it may be gone soon.”

Customer: “Fine! Don’t know why I pay for this service.”

Me: “Because if you didn’t, it could be anything up to $400 or more for each repair and a wait of up to a week or more, sir.”

(We resolve the call and they hang up.)

Coworker: “So, no mornings, then?”

Me: “Don’t get me started!”

Bird Of (Written) Passage

, , , , | Right | October 17, 2017

(I work at a large department store for a summer job. One day I’m in the pet section when a elderly man in a scooter comes up to me.)

Me: “Hello, sir, how can I help you?”

(The man holds up a bag of birdseed and makes some strange sounds that sound distressed.)

Me: “I’m sorry; I don’t understand. Are you asking me about the bag?”

(The man makes a few more sounds I can’t understand and hands me the bag.)

Me: “Is there something wrong with the bag?”

(More noises from the man. I look over the bag and find nothing wrong with it.)

Me: “I’m sorry, sir; I don’t understand what you want from me.”

(The man takes out a pad of paper and starts writing. He holds out the pad and it reads, “birdseed.”)

Me: *now a little distressed* “Yes, this is birdseed, but I don’t understand what you’re asking me.”

(The man continues to make noises and write things down on his note pad. I’m still very lost about what he wants from me. Several scribbled notes later, I decide that he’s asking me where the birdseed is so I take him to the pet food aisle and point to the bird seed.)

Me: “Is this what you’re looking for, sir?”

(The man doesn’t even look at the shelf and only keeps writing in his note pad. It goes back and forth like this for a while, and it’s starting to get to the end of my shift.)

Me: “Excuse me, sir. I’m sorry, but my shift is over. I can direct you to another employee if you like.”

(The man just made a happy sound, took the bag of birdseed he’d handed to me, and left. Throughout our hour-long exchange I learned he was 63 years old, had three kids and two were married. I never found out what he was asking me about the birdseed.)

Spare A Nickel Of Charity?

, , , , , | Right | October 17, 2017

(Our chain has implemented a “roundup” feature; customers are asked if they want to round their total up to the nearest dollar, with the extra cents being donated to a children’s charity. The outcome means that it is impossible for the donation to ever be more than 99 cents.)

Customer: “What’s this prompt asking me?”

Me: “It’s asking if you want to round the total of your purchase up to the next dollar, and donate the extra to charity.”

(The customer hits yes before proceeding with her question.)

Customer: “Oh, now I remember. I think I donated two or three dollars with it the last time I was here. How much is it this time?”

Me: “Less than a dollar, ma’am.”

(The transaction proceeds normally, until we finally reach the end.)

Me: “All right, your total is $28.00.”

Customer: “It’s how much? Oh, no. That can’t be right!”

(She begins rummaging around in her wallet, still thinking aloud.)

Customer: “I’m sure I added everything up correctly, but I didn’t bring enough for that with me… Wait, I know! It was that donation! How much did you say it was?”

Me: “Less than a dollar?”

Customer: “Well, take it off. I’m sorry; I didn’t realize it was going to be so much.”

(I go ahead and cancel it, displaying her new total without the rounding.)

Me: “All right, your total is… $27.95, ma’am.”

(The customer promptly pulled out $28 in cash, and I handed her the nickel in change.)

You And Ice Cream Need To Come To An Understanding

, , , | Right | October 17, 2017

(I’m in line at a burger place, on my way home from work. The customer before me has just finished placing a massive order for his seated family and is deciding on dessert.)

Customer: “I guess we’ll take five sundaes.”

Cashier: “Certainly, sir. Would those be caramel or hot fudge sundaes?”

Customer: “What’s the difference?”

Cashier: “Just in the topping, sir. Caramel or hot fudge.”

Customer: “But what’s the difference between those two?”

Cashier: “Sir, one has hot fudge on it, and the other has caramel sauce.”

Customer: “But what is that?”

Cashier: “Sir?”

Customer: “What is caramel?”

Cashier: “It’s basically melted sugar.”

Customer: “So, it’s sweet?”

Cashier: “Yes, sir.”

Customer: *after a pause* “I like sweet desserts.”

Cashier: “So, will that be five caramel sundaes?”

Customer: “Is caramel sweeter than chocolate?”

Cashier: “I think so, sir.”

Customer: “Will I like it?”

Cashier: “If you like sweet things, yes, sir.”

Customer: “Will my family like it?”

Cashier: “If they like sweet desserts, I’m sure they’ll like our caramel sundae.”

Customer: “Ice cream is complicated.”

(Suddenly, a woman seated nearby with kids — presumably his family — shouts:)

Woman: “Just give him apple pies!”

Not Always Right – Tenth Anniversary: YOUR FAVORITE STORY!

Right | October 17, 2017

Dear readers, we asked you for some of your favorite and most memorable stories we have posted over the last ten years, and your results were put to a vote!

Thousands of you decided on a clear winner, That Is Pretty Awesome, which we are proud to showcase below!

 

 

The rest of the results are highlighted below. It’s awesome to see that every story was someone’s favorite!

2nd Place: Was Bra-ced For A Different Reaction (1,220 votes)

3rd Place: The Cake Is A Lie, Part 3 (659 votes)

4th Place: Karkat, Thor, And Loki Walk Into A Bar  (472 votes)

5th Place: Stress About The Dress (422 votes)

6th Place: 18 And Blunder, Part 3 (311 votes)

7th Place: Whoever Said Easter Isn’t Egg-citing Is Hopping Mad (212 votes)

8th Place: He’s The Best Actor Of The Bunch (201 votes)

9th Place: Pinheaded, Part 2 (173 votes)

10th Place: Drive Hoo (130 votes)

What did you think of our poll? Were there any classics over the last ten years that we should have included? Be sure to let us know in the comments!

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