He’s Really Bitter About That Sugar

, , , , | Right | February 16, 2020

(I’m working on the tills at a fast food restaurant when one of the customers orders one meal and a drink. Drinks usually cost £1, but due to the sugar tax recently introduced in the UK, soda costs £1.10. The customer orders a Pepsi.)

Me: “I’m afraid the Pepsi will be £1.10 instead of £1 due to sugar taxes.”

Customer: “Sugar tax? There’s no such thing as sugar tax. You’re a f****** liar, [My Name].”

(I am unsure how to respond to this until he says he’ll pay the 10p anyway. I continue on the till when I hear a commotion by the collection point.)


(I’m sick of the customer but ask to see his receipt and offer to make a separate order for a mini-fillet burger, knowing full well it wasn’t a part of his original order.)

Customer: “I don’t have my receipt. Why would I?”

(At our restaurant, each order has an order number, printed on the receipt, that is called out when the order is ready, so he certainly does have his receipt and, at this point, I realise he is trying to get free food.)

Me: “Well, in that case, I’m afraid I cannot check your order to see if the mini-fillet wen—”


(A few minutes later, a coworker hands him a free mini-fillet, and the customer complains that it’s “not wrapped correctly.” We’re all sick of him at this point, but eventually, he sits down to eat. I finish up on the tills and then head out to clean the lobby.)

Customer: “[My Name]! Get me the manager. Now. This entire restaurant is appalling.”

Me: “I’m really sorry you’re disappointed. My manager is working up front–” *points to my manager* “–if you’d like to have a word with her.”

Customer: “NO! You can go get her for me.”

(Basically, the customer is so lazy he can’t be bothered to get up and speak to the manager himself. I inform the manager, who has decided to ignore the customer entirely — rightly so, as there is not an actual issue. So, I walk out to the lobby when he calls me over.)

Me: “I’m really sorry, but the manager’s not available right now. She’ll be with you shortly.”

(I’ve not got the patience to deal with him.)

Customer: “Tell her it’s rude to make customers wait.”

(I went back, explained to the manager what he was doing, came back, apologised, and continued cleaning the lobby. As I did so, the customer continually harassed me for the manager and eventually got up to harass the manager himself. The manager ignored him completely, refusing to say a word to him, until he eventually left. That customer spent over two hours harassing me, the kitchen staff, and the manager before he left. If he’d stayed any longer, the manager probably would have called the police. The worst part of it, though, is that someone has a sad enough life to harass a restaurant for free food and false negativity. It also would have been better if I’d stayed at home like I was supposed to be doing that day and wasn’t called in to cover for someone, but oh, well.)

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Peroxide Defied

, , , , , | Right | February 16, 2020

(Throughout university, I work in a health-food store. The supplement section of the store sells hydrogen peroxide for cleaning purposes. In order to buy it, you have to submit your name, phone number, and driver’s license number, as Canadian law dictates this information must be acquired for concentrations of 30% or more. Ours is 35%.)

Customer #1: *drops a bottle of hydrogen peroxide on the counter* “Just this, please.”

Me: “Okay, sir, but I’m going to need to grab some information before I complete the transaction.”

Customer #1: “What, why?!”

Me: “Hydrogen peroxide is regulated by the federal government; we need to collect information for concentrations 30% and above. It’s just your name, phone number, and driver’s license number.”

Customer #1: “That’s bulls***! I can go to [Home Improvement Store] and buy as many as I want and they don’t ask me for s***!”

Me: “I’m sorry, sir, but I’m legally required to collect this information in order to sell this to you. If you don’t give me the information, then I can’t sell it to you.”

Customer #1: “F*** you. This is a stupid f****** policy and I’m not giving you my f****** information. No one else ever asks for this information. I’m never coming back to this f****** store again!” *storms out*

(I turn to the next customer in line to apologize, and she has a look of utter bewilderment on her face and then looks at me.)

Customer #2: “What the f*** was his problem?! Does he not understand that it’s the law?!

Me: “Apparently not, but this is not the first time people have gotten upset.”

Customer #2: “Well, f*** him. Good for you staying so calm; you handle yourself very well!”

(We both laughed at how [Customer #1] had acted, and I thanked [Customer #2] for her patience. While I have since left that job for something in my career field, it still baffles me that people would be so rude to someone following the law, let alone asking for just some very basic information.)

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Time To Put That Industrial Carpet And Asbestos Back!

, , , | Right | February 16, 2020

(I work in a library that’s been in the same building for over a century. We’ve had an extensive renovation that restored the original fireplaces, wood floors, and vaulted ceilings, which have been hidden under paneling, industrial carpet, and a drop ceiling for decades. We’ve also installed custom wooden shelving to replace the utilitarian metal shelves. On this night, we’re hosting an event in conjunction with the local historical society.)

Middle-Aged Woman: “I haven’t been in here since the seventies!”

Me: “Really? Wow. It’s really changed, huh?”

Middle-Aged Woman: “Yeah, and I’m really disappointed.”

Me: “Disappointed?”

Middle-Aged Woman: “Yeah. Y’all did a s***ty job maintaining the aesthetic.”

Me: *speechless*

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A Popular Movie Sells Out On Opening Weekend? The Shock!  

, , | Right | February 16, 2020

(It is a busy Saturday and almost every movie is sold out.)

Customer: “I want four tickets for [Newly Premiered Movie] at 12:15.”

(It’s about 12:05.)

Me: “Sorry, ma’am, but it’s all sold out.”

Customer: “Excuse me?”

Me: “There are no seats left. It’s pretty busy today.”

Customer: *getting a bit riled up* “So you’re telling me you will not sell me tickets?!”

Me: “I can’t sell you tickets to a movie that’s sold out.”

Customer: “We came all the way from [Place not very far away, about ten minutes with a car] and now you’re telling me we can’t see the movie?!”

Me: “No, as I said, sold out. But there are a few seats left at the 2:00 show if you want to see that one.”

Customer: “No! I got a dog sitter for this! I can’t pay her that much extra! My kids really wanted to see that movie! Are you gonna stand here and tell them that they can’t?! Are you really gonna do that to my kids?!”

(I look at the kids, about eight and ten years old and looking really ashamed.)

Me: “I’m sorry, ma’am, but if you don’t want to see anything else there’s really nothing I can do. May I suggest that you buy tickets from your phone next time? That way it’ll be easier to get tickets on time.”

Customer: “I want to talk to your manager!”

Me: “Sure.” *calls for a manager* “She’ll be here in just a minute.”

(While the first customer is waiting, I start to talk to the next customer in line when the first one interrupts:)

Customer: “Does she think we have all day?!”

Me: “She’ll be here as soon as she can.”

Customer: “I will make sure everyone hears about this awful service, and I will definitely make sure that you’ll get fired!”

(She read my name off of my name tag and stormed off before my manager even got there.)

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Humanity Has Signed Off

, , , | Right | February 16, 2020

(I’ve just been informed that the system we use for having visitors sign in and out is down over the entire country. Fantastic. So, I turn the sign-in computer around so it’s facing me instead of any visitors and I put a large, brightly-colored sign on it that says, “System is down. Please use the paper to your left to sign in and out. Thank you!”)

Visitor #1: *goes right to turning the sign-in computer around*

Me: “I’m sorry, sir, but that computer is down right now. Can you sign in on the paper, please?”

Visitor #1: “Oh!” *looks surprised* “Okay…”

Me: *inner facepalm*

Visitor #2: *stares at the sign* “Oh… Can I not use this, then? How do I sign in?”

Me: *indicates the paper and pen right in front of her*

Visitor #2: “Ugh, that’s too complicated.” *proceeds to take five minutes to write her name, the time, and who she’s visiting*

Visitor #3: *reads the sign and proceeds to sign in with the pen and paper* “Well, isn’t this quaint!”

Me: *smiles* “Thanks.”

Visitor #3: “It wasn’t a compliment.” *stomps off*

Me: *faith in humanity gone… again*

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