Channeling Their Anger At You
I am the maintenance manager at a hotel, so I’m the guy tapped for most stuff. I’m walking up to the front desk to get a vacant room report, and the agent tells me that she just sent a work order through for a TV issue.
Front Desk Agent: “The guests are already out, and it looks like they messed up the signal on the TV.”
Okay. I print off my report and double-check. No need to rush to the room right away if they’re already gone, but it’s only an additional minute or two to do all that, as the room is one of our first rooms near the front desk.
I show up, and the guests, an older couple, are actually still there. They’re in the process of leaving. They are actually pushing the cart from inside the room to the door to leave.
Me: “Oh, I can come back in a few minutes.”
Guest: “No! We need it fixed! Your TV is demanding another cable type!”
I squeeze around the cart, which they’ve planted into the door to prop it open. They were messing with the TV settings and changed it to the AVG setting from HDMI. I push a button and switch it back.
The wife rolls her eyes, and the husband is near livid at how easy it was.
Guest: “You shouldn’t even have TVs that have different input settings! Why would you guys get one?”
Me: “All TVs now come with them. It’s standard across all television production lines and models.”
Guest: “What’s even the difference, though, between AVG and HDMI?”
Me: “Different signal strengths, requiring different cables. Most dish and satellite companies require HDMI now to get a signal.”
Guest: “So what you’re saying is that there is no difference?”
Me: “There is a difference. Different inputs have different signal strengths, requiring different cables. Also, different devices use different cables to get the input.”
Guest: “The only reason to stay at a hotel is because you can get Fox News here, and yet you guys didn’t even provide a TV guide so we can get there! That ruins the only reason to stay here!”
Sorry, my dudes, but it’s not our fault that the technology has surpassed your ability to understand how it operates!
