Drive-Thru Drives You Out

, , , , , , | Right | October 17, 2018

(A customer comes to the drive-thru at a time we would class as off-peak, where there are only three of us plus a manager in, and everything is made to order. Generally we manage fine and only get very small lines of customers who don’t mind waiting once they know it’s all fresh.)

Customer #1: “I want seven boxes of twenty chicken nuggets, and fifteen burgers — two with extra cheese, five without pickles — and fifteen packets of fries, but I want three of them unsalted.”

Me: *struggling to keep up with the demands* “Okay, your total is [total]. Drive to the first window to pay, please.”

(They pull up to the window. I explain that it’s going to take a while to prepare the order, so I ask them to park up and tell them that I will bring it out to them when it’s done.)

Customer #1: “Oh, it’s fine. I’ll just wait here.”

Me: “No, really I am happy to bring it out for you. If anyone else has a basic order like a drink, it means we can serve them and let them on their way while we wait for your food to cook.”

Customer #1: “Nope. You just focus on getting my order done, buddy. I’ll move when I have my order.”

(I walk away, as they obviously aren’t going to move, so I try to muck in and get the order done as quickly as possible. Much to my annoyance, we suddenly get a long line of cars pulling up outside, going all the way around our restaurant. More orders come in while we are stuck, unable to serve people behind with orders for drinks, desserts, and basic sandwiches that can be made up so quickly. Eleven minutes later, we finally have everything made up and send them on their way.)

Customer #2: *shakes head* “What was that all about? I could hear them yelling impatiently from back there!”

Me: “Yeah, sorry for your wait there. Just dealing with a big order.” *hands them their order* “Here is your order. Would you like any sauces with that?”

Customer #2: “These fries are soggy. I want new ones.”

Me: “Sorry about that. I’ll get some new ones put in for you now. Would you like a free drink while you wait? Then, if you could just park up there, that would be great, and I’ll bring it right out to you.”

Customer #2: “It’s fine; I’ll just wait here.”

Me: *screams internally*

(I worked here for a year, and two years before that in retail. Between the two jobs, I must have lost about ten years from my life expectancy with stress and despair. On my next shift, I walked in and presented my manager with a letter of resignation, and promised myself I would never work in a customer-facing role again.)

Needs To Go On A Diet From Douchebags

, , , , , | Right | October 17, 2018

(I am the last person serving at my cinema before close. An obviously drunk guy comes in with his girlfriend to buy a load of tickets to our final show of the night.)

Me: “Okay, that comes to [price]. Can I get you anything else?”

Customer: “You could give me a discount on the tickets.”

Me: “Oh, did you have some of the [vouchers given to customers with tickets that can be redeemed for money off their next purchase]?”

Customer: “No, but you’re going to take some off the book and backdate the stamp for me.”

Me: “No, I’m not. That’s strongly against our policy.”

Customer: “But a girl did it before!”

(This argument goes on for a while before he finally gives up, swears at me, and demands a large popcorn.)

Girlfriend: “Uh, can I have a Coke, too, please?”

Me: “Sure.”

Customer: “Better make that a diet! Have you seen the size of her?”

(The girl is maybe a UK size 14 at a push — hardly fat, not that it would have made it any better if she had been. Regardless, her face falls and she stares at the ground.)

Me: “Did you want a regular coke?”

Girlfriend: *sadly* “No… He’s right. I better get the diet, I guess.”

(I poured her a regular and popped the diet sign on the lid. She took a sip and smiled at me, but cuddled up to him, anyway. His group showed up shortly after and they all went into the theatre together, of course leaving all their crap behind afterwards. I hope that girl came to her senses and got away from that eventually.)

Jersey Girl

, , , , , | Working | October 15, 2018

(I go into an off-licence close to my house. I am twenty years old. I pick up a bottle of alcohol and go towards the counter.)

Cashier: “ID?”

(I hand my driver’s licence over and she takes one look at it, smirks, and then flings it onto the floor with her fingers.)

Cashier: “You’re too young to buy alcohol. Get out.”

(I look at my driver’s licence incredulously, trying to work out what it was that made her think it was a fake.)

Me: “But I’m twenty. This licence is genuine.”

(The cashier puts her hand on her hip.)

Cashier: “Kid, you’d better get out before I call the cops.”

Me: “I want to see your manager.”

Cashier: “Get out.”

Me: “Please!”

Cashier: “He’ll tell you the same thing.”

(She opens the door and calls for the manager. When he comes down, I tell him my side of the story.)

Manager: “Is this true?”

Cashier: *snickering* “He’s underage, [Manager]! And he didn’t even bother to get a fake ID; he just handed over his driver’s licence!”

Manager: “[Cashier], you’re not in New Jersey anymore; you’re in England. In England, the legal age to drink alcohol is eighteen.”

(The cashier looks taken aback for a moment.)

Cashier: *sneering* “No wonder the city folk are all [alcoholic slurs]!”

(She went upstairs. The manager apologized, saying that his niece was studying in Britain for a year. She was moved to the back after that.)

Unfiltered Story #123515

, , | Unfiltered | October 15, 2018

One part of my job was to email trainers with a link to a form that their employees need to fill out and send/fax them back for filing.
This is what happened on one particular day.

Through email:

Me:
Good morning Mr. ****
Please find enclosed in this email, a link to the form that your employees need to complete within the next 7 days and returned to ourselves via either mail or fax.

Kind regards
*****

Mr.****:
This isn’t right!

Me:
I’m sorry? What isn’t right?

Kind Regards
****

Mr.****:
You have sent me one copy of the form! I have 15 employees!

Me:
Yes Mr.****, because it is a link to a cop on the computer, you can print it off however many times you need to.
So in your case, you have 15 employees, so you should print this form off 15 times.

Kind Regards
****

He never replied, so I presume he worked it out.
How this guy got into management, I’ll never know!

Might Need To Walk Them Through It

, , , , , | Learning | October 14, 2018

(I’m working part time as a teacher in a nursery school, where the kids are all four or five years old. Today we’re getting the kids to draw around their feet and colour them in so that the parents can hang them on a wall for six months and then shove them in a cupboard.)

Me: “Okay, everyone, can you all take off one shoe and one sock?”

(Five minutes later:)

Me: “Okay ,everyone, can you all take off one shoe and one sock on the same foot?”

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