Unfiltered Story #223073

, | Unfiltered | January 15, 2021

Customer: Good morning, I was wondering if [my boss] was in today.

Me: No, I don’t believe he is today. Sorry.

Customer: You have no idea who I’m talking about, do you?

Me: I know who you’re talking about.

Customer: You know, [boss]. He’s the boss of the store.

Me: Yes, I know. He’s not here today. Sorry.

Customer: He’s a big guy, grey hair. No?

Me: I know who your describing. He’s not here.

Customer: Forget about it. I’ll go find someone who knows who I’m talking about. Thanks anyway.

Unfiltered Story #223045

, , , , | Unfiltered | January 14, 2021

Myself and my husband both work at a community centre that provides emergency relief (food vouchers and parcels, help to get medications, pay bills such as rent, electricity etc) generally only 4 times a year but some people take advantage of this.
I had just been promoted from a volunteer to a paid worker while my husband has been a paid worker for 2 years. We go to a local pub for dinner to celebrate. After dinner we decide to put a couple of dollars in the pokies. He goes to the bathroom and to get drinks while I choose a machine. There are only handful of people in the gaming room, I find a machine I like and put a couple of dollars in it and second spin I get the free games. I notice an older lady standing behind me watching as I win over $60. As I go to play it down to an even $60 I can hear her mumbling behind me but don’t pay any attention. I happen to get the free games again taking my total up to just over $100 I get a coin bucket and push collect when I’m pushed off my chair. I look up to see the old lady grabbing dollar coins from the machine.
Me: what the h**l?
Lady: this is my machine. Your playing my machine, so this is my money.
I’m confused as there was no credit on the machine or reserve sign up.
My husband and the gaming manager race over to help me.
Husband: what the heck are you doing to my wife?
Lady: shes trying to steal my money. That’s my machine.
Manager after radioing for security: ma’am your werent playing a machine. I have to ask you to give this lady her money back and leave unless she would like to press assault charges. You will also be banned from here.
Lady: no this is my machine, I always play this machine. I spend more here a week then they’d make in a whole month. You ban them.
By this time two security guards have arrived and my husband has helped me up, I decline to press charges and she escorted out screaming about how its her machine. We are given vouchers for drinks and the restuarant.
The next week at work Im being trained in the welfare side of things as i had only worked in the second hand shop before when the same lady comes in. She doesn’t recognise me but I pull the senior worker who is training me aside and explain what has happened. She explains that this lady comes in every week demanding food vouchers, payment for her prescriptions and help with rent and bills. They had already decided to just give her a food parcel and advise her on finacial counselling if she’d came back within three months but after I explained what had happened this is what happened.
Senior worker: I’m sorry mrs (lady) but we are unable to assist you anymore. I can give you the numbers of some other places that may be able to help you.
Lady: what? No, you are a charity, you have to help me. I need food vouchers and these bills paid now.
Senior worker: I’m afraid that no we dont have to help you as we generally only assist every three months and if its more then that we only give food parcels. You have been here every week for the last 3 months demanding assistance. Im sorry we cant help you anymore for the next 12 months.
Lady: what? This is an outrage. How am I ment to pay my rent? How am I ment to eat? I have diabeties you know. If I die because of not eating its all your fault.
Senior worker: ma’m as I said Ive got a list of numbers here that may help you but can I suggest not spending more a week then I make a whole month at (pub).
I try not to laugh as the lady looks between me and the senior worker and she finally recognises me and my husband and another worker arrive to escort her out all while shes screaming how it was her machine and her money and how she was going to die because we wouldnt give her food.
The manager contacted other services in the area to warn them about her.

Time And Fried Wait For No Man

, , , , , | Right | January 13, 2021

I have been working at this chain for a few years, so I am quite proficient at my job and am usually commended on my customer service.

I am on the dinner shift taking orders for drive-thru. As it is a busy night, they have rostered enough people on so that I can just take orders and I have a coworker next to me taking the money. There is already a long line of cars waiting to have their orders taken.

This particular fast food chain has timers for how long it takes from the customer arriving at the speaker box to when they pull out of the drive-thru. These will vary slightly depending on the length of your drive-thru. Our particular store has a three-minute timer that we are supposed to meet consistently to stay in the green.

Me: “Hi, welcome to [Restaurant]. Please place your order.”

The customer is in a van and is taking orders from various people in the car. Any time when it sounds as if she has finished her order, I ask:

Me: “Is there anything else I can get for you today?”

I have my managers talking over my headset, giving me updates on the timer, as they have cleared all of the drive-thru customers before her. The timer is over five minutes, and the line of cars is blocking most of the small car park. As we have two speaker boxes, one behind the other, the managers have already taken the order for the car stuck behind her, which is a singular meal.

This whole time, I have been as polite as possible and not said anything rude, but all of us in the store are getting frustrated, wishing she had come into the store to order. Around the seven-minute mark, I ask her:

Me: “Is that all tonight?”

Customer: “Yes.”

Finally! There is an audible sigh of relief from everyone listening in on the headset.

Customer: “For my second order…”

We do allow split orders in the drive-thru, though only usually two per car.

This order didn’t take quite as long, but I politely tried to hurry her along as she was well over the timer and had ruined our times for the night. We are ranked against all the stores in the country, and occasionally, the managers will offer free meals if we don’t go over the time on any cars.

She finally pulled up to the window at about the ten-minute mark. I was taking the next customer’s order and my frustrated coworker, who has less patience than I, was still polite but quite short with her trying to hurry her through the drive-thru.

After she finally left, my manager came down to tell me that she had complained about me, saying I was rude and rushing her through her order. Fortunately, my managers know I am always polite and listened to the whole conversation on the headset.

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Unfiltered Story #223008

, , , | Unfiltered | January 12, 2021

I used to work at a fast food restaurant while studying in university with the Position of customer service leader. This means I’m second in charge and am also in charge of all customer complaints.

One day after serving a man with a large family meal. Around 25 minutes after he started eating he came up to the counter.
Customer: You gave me wings, I didn’t ask for wings! My meal comes with a bucket of chicken not wings! (Proceeds to show me 2 original recipe wings and the bottom of the bucket with the rest of the bones from the other 10 pieces of eaten chicken)
Me: your meal does come with a bucket of chicken, our original recipe chicken has 5 types of pieces thigh, rib, breast, drumstick and wings.
Customer: but I didn’t ask for wings! (He is beicong really aggressive at this point)
Me: when you order original recipe chicken we have to give you a variety, that includes giving you wings.
Customer( screaming at this point) : do you like wings?
The eintire food court is staring at this point
Me: Yes I do, quite a lot.
Customer: well I don’t! Give me different pieces of chicken now!
Me: I’m sorry you’re upset but there is nothing I can do you got exactly what you asked for, and ate the entirety of the rest of the meal before complaining. We can’t accept the chicken back for health and safety reasons, and we can. It refund a $45 meal after you have eaten if for two wings.
At this point the customer starts to go nuts and starts screaming about service, chickens, swearing and yelling at other customers that are now laughing at him.
The customer then ( still screaming) asks: why do you even sell wings this company is a piece of shit!
At this point I an getting mad, he is screaming at me and customers over something completely ridiculous and his kids are crying at his table. so I decide to give medicine to go home with.
Me: Because chickens have wings and people enjoy eating those wings. That is your explaination. Can you please clam down.
( everyone in line waiting for food erupts in laughter)
The customer stares at me blankly for amount a minute and the asks to see my manger
I get my manger and explain the story about what is happening in front of the customer so that if I said something I rebutted to he could say something.
After telling the story the customer is eagerly waiting on my manger to respond in hopes to get me in trouble.
Manger to customer: so what is it exactly are you needing from me?
Customer: she was flat out rude telling me I couldn’t have a refund or different chicken then tells me that the reason you sell chicken wings is because chickens have wings.
Manger: sir you ordered a bucket of chicken, it comes with a mixed variety of chicken including wings. In relation to the anatomy of chickens, she is correct chickens have two wings. I can’t provide you with a refund or replace your chicken, especially when you have touched it multiple times. She has done nothing wrong. Please remove yourself from my counter and stop screaming (The manger give the customer a stern look and walks away)
Customer: No body likes f****** chicken wings.
Me: I’m sorry you feel that way about wings, most people enjoy them. In fact we have an seperate product called wicked wings that are our most popular item. ( Points to customers meal just placed on counter( 10 wicked wings)) I can’t do anything more for you.
( the customer theories bucket of chicken on floor)
Me: If you do not remove yourself away from my counter I will call security.

The customer lets out a large scream and walks away, everyone waiting in line starts to say things to me such as what an asshole he was and what an idot or his poor kids.

The next customer I served asked for his meal and then added: I can also confirm that chickens do Indeed have wings

That month I was awarded employee of the month and my certificate proceeded to stay int he employee of the month frame for 8 months running.
Every time a complaint would escalate my manger would ask ” another chickens hve wings incident?”

Kindness In Bloom, Part 2

, , , , , , | Right | January 11, 2021

I used to work in a very established small hair salon in a fancier part of town. We had quite a few older women who would come in every week to get their hair set, and they had been doing so since time immemorial.

After working there for a few years, I got engaged to my now-husband. I didn’t make a great song and dance about it, but I did wear my new ring to work and these ladies sure did notice!

About an hour after the first client of the day came in, the flowers started arriving! When I was distracted, one of the ladies had made a quick call, and the word had spread very quickly. I ended up with so many flowers I couldn’t take them all home that day!

Kindness In Bloom

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