A Crazy Amount Of Trolley Service

, , | Right | June 22, 2021

I’m in my local pet store buying large bags of cat litter, and they happen to have an eight-kilogram bag of cat food available, so I get that, too. The cashier offers to help me to the car, which they often do with heavy purchases.

Me: “I’m sorry! The car park was unusually full, so I had to park about fifty metres from the store entrance.”

Cashier: *Laughs* “That’s fine! The previous customer wanted their trolley pushed around the entire building to the opposite side.”

That was an approximately 500-metre walk through a busy car park with no footpath and a steep hill. The nerve of some people!

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Disconnected From Reality

, , , , | Right | June 21, 2021

I work in a retail store for a mobile phone and Internet service provider. An older guy comes into the store with a bill in hand. He has a receipt stapled to it, meaning that he paid at the post office.

Customer: “Why can’t I access my service? Normally, when I’m late, they cut me off, but then I call them, and they put it back on because they know I paid my bill. Well… I paid my bill three days early! So why did you cut it off?! I demand you put it back on as you can clearly see that I paid my bill in full with cash!”

I think to myself, “Hmmm, that is a puzzler.” He demonstrates how his Gmail and Google searches don’t load, so there’s definitely something wrong.

He’s pretty spicy in his demeanour but I can understand the confusion and frustration. The first thing I think of is the simple thing that can be overlooked — checking his mobile data settings. My colleague then says to take the SIM card out and put it back in.

I swipe around looking for a quick menu option and I find it after swiping up. The mobile data is turned off. “Aha!” I thought. I turn it on and try a dummy Google search with a random word and it loads. I also navigate back to Gmail and all his emails load.

I show him that it’s working.

Me: “The service was never restricted; mobile data was just turned off.”

Customer: “This is the first time I’ve had a connection in three days and I paid my bill early, so I demand to know why it didn’t work for three days!”

Me: “Your mobile data was turned off. It was a setting on your phone. The Internet won’t work on your phone if it’s turned off. There was no restriction on your service. It was working the whole time. Mobile data just needs to be turned on; it’s one of those settings that can easily and accidentally be turned off but I turned it on for you.”

Customer: “NO! LET ME SHOW YOU!”

He opens his settings app and points to the Wi-Fi where it says, “Not connected.”

Customer: “Why does it say that, then?!”

Me: “Ah, that’s Wi-Fi. That’s when you’re at home or out and about connected to Wi-Fi. This is different from your mobile data. It says you aren’t connected because it means that you currently aren’t connected to Wi-Fi or wireless Internet, but you are connected to the Internet by mobile data right now. Do you have Wi-Fi at home?”

Customer: “I do not have Wi-Fi at home. What relevance does that have?!”

Me: “Okay, so when you connect to the Internet, it’s just by mobile data, then?”

Customer: “Yes! So why would [Company] disconnect me for three days?!”

Me: “You were never disconnected; your mobile data was turned off!”

Customer: “No, it wasn’t! I clearly checked that! And I have it turned on!”

My colleague jumps in.

Colleague: “No, it was turned off; she turned it on for you. I saw her do it. It’s all good; it’s an easy fix.”

Customer: “Well, why would [Company] turn that off?! I did not allow them to do that. I want compensation for the three days I was disconnected. It is a crime and I will be going to the police!”

We are pretty frustrated because the message is not sinking in and we are going around in circles.

Me: “The setting that was turned off is something personal and specific to your own phone. No crime has been committed, so if you want to go to the police, you are free to do so.”

Customer: “Free to do so?! Yeah, I am! Well, your company did this and I did not allow them to do that!”

Me: “As I said before, it’s a personal setting on your phone. [Company] doesn’t have remote access to that, nor would they care to do so. Why would they want you to not access your own service?”

Customer: “As you see, I paid the bill and I want a refund for the three-day disconnection! I have come here for service, and you tell me nothing is wrong when there clearly was!”

The whole store can see and hear the whole thing. Another customer tries to reiterate what we said.

Other Customer: “There’s no point having a go at them. You are getting nowhere and they fixed your issue!”

Customer: “Oh, so you don’t like my shouting, either! The more people hear me, they will leave and not spend money here! I have come here for service. They are on wages so they will fix the problem I have come here to fix!” 

The other customer walks away.

Me: “There’s no point being rude to her, either. I’ll ask you to calm down because, as my colleague and I have explained, there was no issue with your service. We’ve fixed the setting, and you’ve seen for yourself that you can now access the Internet because of that.”

He cuts me off, repeating himself. Our company has no tolerance for abuse or hostile behaviour.

Me: “Leave, or we’ll call security now.”

Customer: “PLEASE DO CALL SECURITY AND I WILL TELL THEM OF THE CRIME YOU HAVE COMMITTED!”

He continues to ramble about how he paid his bill, so that meant this should have never happened, and he keeps repeating the same things.

I call security.

Security: “Yep, we can hear him in the background. We’ll be right there.”

Two security guards are there less than a minute later and he rambles at them with the same thing. They have no context for the conversation, though, so one of them says:

Security #1: “Look, mate, I’m with [company], too, and I barely get any coverage anywhere. But retail staff can’t fix that kind of issue; that’s on the company itself.”

Customer: “I have come here for help, but oh, no, of course, the paying customer is wrong. They keep telling me I’m the one who’s wrong!”

The second security guard turns to me. He doesn’t say anything, but I know he wants to know the context.

Me: “He thinks he’s been disconnected but he wasn’t. He had his mobile data setting turned off. I turned it on, and it worked straight away.”

The security guard nods and grins as he realises what’s happened.

Security #2: “You’re gonna need to leave. If you can access the service, that’s fine, but if you need to take it further, follow [Company]’s processes. It’s pointless arguing with them; they did what you asked them to do.”

As he leaves, he says:

Customer: “I’LL BE BACK AFTER I’VE GONE TO THE POLICE!”

He hasn’t come back in store since, and I know he’s still around because we see him walk past all the time.

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Some People Just Want To Watch The World Burn, Part 8

, , , , | Right | June 18, 2021

I have recently started six weeks of placements with a paramedic crew as part of my university studies. I soon begin to purchase coffee for the two paramedics I am working with when I get my own cuppa before each day shift. I usually go to an independent local coffee shop that is open from 5:30, where the staff are super friendly and personable and will often have a joke or a chat with every customer who comes through the door. After about three early starts, the senior paramedic on shift holds his cup up and stares at it after I hand it over.

Paramedic: “Is this from [Coffee Shop]?”

Me: “Yes?”

Paramedic: “Ugh, I hate it there.”

Me: “Not a fan of their coffee?”

Paramedic: “Nah, their coffee is fine, but they’re always so f****** cheerful there.”

Me: *Laughs* “See, that’s part of why I like it there.”

Paramedic: *Starting to grin now* “I can’t stand it! Look, I just want to walk in and buy coffee. No one should be that f****** happy that early in the morning. I just don’t trust it. They should be miserable!”

There’s just no pleasing everyone, is there?

Related:
Some People Just Want To Watch The World Burn, Part 7
Some People Just Want To Watch The World Burn, Part 6
Some People Just Want To Watch The World Burn, Part 5
Some People Just Want To Watch The World Burn, Part 4
Some People Just Want To Watch The World Burn, Part 3

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The Gift Card That Keeps On Giving, Part 21

, , | Right | June 17, 2021

This woman was extremely annoyed after I accidentally threw out her gift card after using half the balance and gave her a new one without activating it. I mean fair enough, it was annoying for her, but a human mistake; I was really sick with a kidney infection. She comes back in after the business replaces her original gift card.

Customer: *Incredibly smug* “I’d like to pick up the gift card that you guys screwed up. I’ve been on the phone with your head office all morning and they gave me a new gift card due to your incompetence.”

I go through the rest of the transaction with her, which involves her refusing to tell me what she wanted to buy, and instead insisting that we put aside her purchases from when she tried to use the inactive gift card.

Customer: “I’ll never shop here again, so you know.”

I wonder how she’ll use this new gift card without coming into the store.

Related:
The Gift Card That Keeps On Giving, Part 20
The Gift Card That Keeps On Giving, Part 19
The Gift Card That Keeps On Giving, Part 18
The Gift Card That Keeps On Giving, Part 17
The Gift Card That Keeps On Giving, Part 16

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They Wrote The Book On Entitlement

, , | Right | June 16, 2021

I recently became a freelance editor, proofreader, etc. for authors wanting to self-publish. 

Client: “Hi, [Mutual Friend] gave me your number.”

Me: “Sure, how can I help you?”

Client: “I have a novel, almost 90,000 words, and [Printing Company] are charging me $600 with a turnaround of two weeks to format it for publishing. Now, I think you can do me a better deal.”

Me: “I’m sorry, I have no idea about how to format and typeset a book. I only do—”

Client: “It can’t be that hard! I’ll send you some YouTube videos. You should be able to do it in an afternoon.”

Me: “I think it’s a bit more involved than YouTube videos, or everyone could do it themselves. I don’t really have time to get trained on specialist software used to format books. Plus, I’d have to buy the software, too, and I know that’s not cheap.”

Client: “I will pay you $300 if you can get it done in a week, but really, it should only take you one afternoon.”

Me: “Let me get this straight. You want me to do your book in half the time, for half the cost, using skills and software I don’t have?”

Client: “Yes! It’s not hard.”

Me: “Then I suggest you watch those YouTube videos and do it yourself. Goodbye.”

Years later, when I learned what really goes into typesetting and formatting a book, I think $600 for two weeks’ turnaround is a bargain! It’s not something you can learn from some YouTube videos and do in “one afternoon.”

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